I've had a unit at this PS location since early 2020 unfortunately, and I've had a couple others at different KC area(a couple in OP) locations throughout most of my adult life. My uncle also had units at this particular site for many years before too(until he switched to because it would be cheaper for him). Idk what the F*** is going on with this location this past year or so but they're really on some shit lately. In summer 2023 I moved my stuff to a much bigger unit than the tiny one that was intended to just be for a week or two in early 2020 until all the covid lockdowns started. And just like units I'd had with PS before, they increased my rent like $20/year, once a year, but at least it was consistently the same $ amount and again, just once a year. The repeated price increases is a big part of why I decided to go ahead and move my stuff to a bigger more cost effective unit, since the one that had started at less than $60/mo at the end of Feb 2020, was now costing $130/mo after the 2023 increase. Other reasons where that I just wanted and needed more space since my storage unit need had become more of a long term than originally intended when I packed the previous unit Tetris-style(floor to ceiling, wall to wall) just to utilize the smallest most cost effective unit at the time since it was meant to be very temporary, and now I wanted more space so my things could actually be accessible while being stored. The much bigger unit I found was only $40 more per month, $176, but significantly more space for the money. And there wasn't like some listed/stated deal about the price only being that pricing for a limited time like was the case for a couple others units(which is why I didn't choose those even if cheaper initially), so I was only expecting the usual annual increases. Fit my needs perfectly! Got everything moved from one unit to the other, and was very happy, and again, this was like June 2023. Now one thing I need to mention is that ever since the experience with getting switched to this newer unit at this same PS location, I learned that apparently they don't even keep the office open most of the time anymore. You have to call and arrange for them to be open before u can go there, and this didn't seem to be the case with another location nearby at the time. I found this odd since there's still a person living on-site 24/7 that's employed/working there, but aside from whatever other duties they can't have the office open between doing them? I bring this up because if the office isn't open then no one is in there during normal business hours to answer and return phone calls. Thats how I learned that a nearby PS location still does keep their office open because I ended up calling them instead just to get in communication with "my" location to get the ball rolling to get this new unit since I was having trouble getting in contact with "my"/this location. Ok, so by Nov 2023 I already got notified of my first price increase, and was basically the usual $20ish, from $176/'o to $208/mo like ok, no big deal, and I knew to then expect it again about the same time next year(previously the increases on my previous unit were in the spring). Then, come April 2024, right after I'd JUST had to move to a new home unexpectedly at the start of that month(so extra frustrating), I get another price increase notification that starting May 2024 my rent would be jumping up another $80!!! Like wtf?! I had NEVER experienced this with this storage company before in the nearly 20yrs of me renting units with them off and on. So now the unit I got at $176/months was now $285/mo in less than a year!! So I tried calling to find out if it was legit, if there was some sort of mistake or just what the reason was(if any), but of course that was a pain in itself to just get ahold of someone there. I'm pretty sure I ended up calling the other nearby location to have them notify "my" location to call me back since they hadn't after I left a couple or voicemails over a couple weeks(I try to be patient). Finally got a call back from the lady at this 44th St location but she wasn't able to really give me any answers at all or do anything about it. Fine, surely they won't increase it more for a while, I thought... I thought wrong, very wrong. By January of this year, 2025, I received another notification about them increasing my rent rate yet again. A $60 increase this time!! $344/mo starting Feb 1st!! So, in less than 1.5yrs, in barely over a year's time(like 14 months...) my rent has essentially DOUBLED in cost, and for what?!?!? First thing I did was went on their website to see if they're just jacking up all their prices, but no, they're all basically about the same prices as they were in 2023 when I got this unit. Same size unit as mine at this same location, listed at less than $200/mo. So why the fuck am I being charged nearly $350?!? (It's cutting off the rest of my review, but it's in the screenshots...) read more

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Thanks Brandon for being so kind, patient and helpful. I appreciate you walking through the units to get me one I would not have trouble accessing. read more

so I move all my stuff in at a reasonable rate and a special. great I'm mostly happy but the hours are not great and the employees tend to make me feel like I'm a bother to their time. the rate made the hours tolerabl bit was very inconvenient many times but I felt with it because the rate. that was just 2 months ago. I was just notified that my rate would be increasing by $20 every month, for the same thing. that's corporation greed, f the people living paycheck to paycheck and disregard for the customer. I'll be leaving. now the hours aren't acceptable read more

If i could rate them in the negative i would. They are great if you plan on staying 6 months or less. Every 6 months they raise the rent by as much as 40% of what you paid the previous 6 months. Without fail. I rented on a special sale that was a 2yr price. Public storage is a pack of liars. read more

Worst customer service ever and a horrible attitude. They change their policies on a whim according to the mood of the woman in the office, they never answer the phone, never show up in the office as scheduled, change access and availability to suit themselves and treat their customers like crap. I've had good experiences with other Public Storage facilities for well over 30 years, but after dealing with this location, I'll never use this company again. They change their "policies" randomly depending on the mood of the woman in the office (when she bothers to show up) and lie as much as they open their mouths, I will never us read more

I initially saw a 10x15 unit online for $87 a month and called in to ask questions. After getting my questions resolved, the customer service person asked if I wanted to book one for $106. I said I saw it for $87 online which we discussed being a special for online. I told him I would just book it online then to save $19 a month, but he said he could do it for me over the phone. In the conformation email I noticed it was at $106. Since then I have been in touch with customer service as well as the location manager Kelli. Neither of which could do anything about it. I then contacted the district manager Marc Turnage a few times (both with voicemail and email) with not even as much as a response. Upon my arrival I also found out that I needed to purchase a $20 lock when I was originally told by customer service to bring my own which I also spent money on needlessly. On top of that the unit they brought me to had a whole panel of the wall that was coming apart and actually fell in when we started moving in. The only positive note was Kelli being very nice and willing to move us to another unit that day. read more

I moved out on July 26,2018 & I went into the office to give them the key. The lady refused to take my name or unit number made me go back to get the lock & said throw it away. I said how do you know I moved out if you don't take my info. She claims they check for empty units. I did not know I could close my unit on line, she didn't tell me this. Well they took the money out of my account on Aug 3,2018. I called. The lady claims she has to talk to the manager that someone locked it without closing it out. I was so upset I forgot to give her my name or unit, she didn't ask. She did said manager must reverse the charges & can't right now. I asked why & how long will this take she WOULD NOT give me an answer or time frame. Don't use this place they are not concerned with customer service. read more

I would've gave zero stars if I could be let me explain about this location that I rented from, well let me start off with the lady kelly who works there and also live on the site in a trailer she very rude when speaking to customers let me not mention kelly also is racist she highly disrespectful and she doesn't speak with customers in a respectful way. So let's get to the story of why I'm rating this place. I was moving my belongings out of storage and kelly decided to lock everything up at 5pm when she supposed to lock everything up at 6pm which she locked me inside of the gate so I couldn't leave. So I proceeded to knock on her door and kelly said to me nigger don't knock on my mf door. First off if I'm trying to leave of course I'm going to contact you to be able leave but for you to call me a nigger is totally disrespectful. So before decide to rent a space here check the reviews a lot of these reviews the office more than likely asked the customer to do but from my experience I highly wouldn't recommend renting a space here at all! read more

For starters The Manager Kelly is so horrible and very unprofessional. I caught Covid and out of the 3yrs renting the unit I have never been late unit I caught Covid and I explained the entire situation to Kelly instead of her being understanding she was very unprofessional and started harassing me she called again same outcome so finally I got tired of her harassing me told her I would make an exception for her and come in she asked why would I say something like that I told her because I've explained the situation to you and told you that I have Covid and you still acted like it didn't matter so before I could come in person my grandmother passed away and of course Kelly charged me double late fees and still call.. I've made payments but still behind due to late fees then got a email stating that they're going to auction off my stuff although I've paid the fees.. I ve always had a issue with this location and especially Kelly she's a horrible human being and very unprofessional read more

Potential renters be aware that this location requires renters to purchase a specially designed lock for use on their storage units. Neither Public Storage staff nor their website made attempts prior to my arrival to inform me of their lock requirements. Unless you've rented from this company in the past, during which time they employed the use of a cylinder style lock, prepare yourself in advance to spend an extra $20 to purchase a lock. Their first month's rent special of $1 on select units quickly climbs to ~$50 (first month's payment) once they add the price of the lock and the one-time $24 admin fee. Questionable up-sell tactics aside, the staff is friendly and accommodating. Public Storage administrators: A reasonable level of transparency with prospective tenants could prove more favorable for you in the longer-term than will bait-and-switch tactics. read more

Booking through the phone was easy, the storage unit was clean and paperwork upon arrival simple, the employee on site was helpful and friendly, and the location is convenient. I would recommend. read more