I think it's easier to manage your reservation through the app, but i prefer stopping by in person…read more I've rented trucks from this location 4 times in the past few years for in town moves. Every person I've worked with has be competent and most are fun! This downtown location is usually busy, but I've never had to wait long. The staff makes check easy. If you drop off after hours, they send you a receipt the next day. Price is better during the week will have the best value.

I am trying to make a payment on my mothers storage unit but I cannot get to a representative. I do…read morenot want to app and I do not want to create an account. I just wish to pay my mothers bill. I am very disappointed to have to physically go down there and make a payment. Please assist to make this process easier.

Excellent storage facility never had an issue. The owner Jim Parsons is the nicest guy very helpful…read moreI do not want to leave the facility but just moved out of the area.

I am relocating to Overland Park Kansas in September. I called all around Johnson county for weeks…read moreunsuccessfully searching for RV storage. I had almost given up when stumbled on this newly opened location. I left a VM & were promptly called back by owner Jim. He pleasantly described the property layout and our various options. I then logged onto his user friendly website & immediately reserved one of his affordable 40' sites. A few days later I regretted not reserving one of the 50' sites. I contacted Jim & and he gladly modified my reservation to a 50' without any hassle. Knowing that I was moving to Overland Park from out of state, Jim spent time on the phone with me answering several questions I had about the area. Super nice guy willing to go out of his way to help me out.

Got robbed during middle of the day. Cameras are all over the main enterance, yet there is no way…read moreto see who took my stuff? $65k worth of tools stolen, and they won't question anyone during the day/time of incident.

No one ever in the office. Moving carts locked in the office. Restrooms always locked no help to…read moreunlock. They never adhere to office hours!

Affordable storage is a cntradiction. When ever you get more secure, the cost goes up. This drive…read moreup facility is nicely laid out and has over 300 units of different sizes. It was raining a lot when i looked three different units and the insides were completely dry. No water on the concrete floor!!! TIP: if you buy two months up front, it is half off each month and then she gave me a 10% military discount. This place is month to month, so no year contract!!!

Jackie was wonderful and helped me pick the best unit for my needs. They have a new climate…read morecontrolled building and a 50% off special for the first two months. It may not last long so call to confirm. They are open on Mondays now contrary to some website information. Remember that you will need to insure your own items if they are of value to you. There is a gate and you will receive a personalized gate code as well. Super convenient for residents in the Northtown area. Prices are cheaper than most as well. I very much like to give credit where it is due. Thanks, Jackie.

horrible!!! do not use this place unless you want you bill to triple in over 2 years. i started at…read more$80 and now it's $180 a month total rip off!

Trash, trash, trash. The people have so many scams and attempt to cheat at every turn. Beware,…read moreprices change monthly without notice

Had a great experience today. Davion helped me out in a big way when the app wouldn't allow me to…read morecheck in on my own. Thank you!

Initially we got hooked up with a box truck on short notice and that was cool, we were informed…read moreabout the gas surcharge and mileage surcharge. That's all fine after using the truck I filled the truck up to exactly where it was(15$) . And fearing that I might get charged for "not filling the truck back up" I approached an employee and made sure that I wouldn't get charged. She hopped in the truck and checked the odometer. She seemed a bit unsure but then said that there wouldn't be any problems. I double down and asked if she was sure. She said yes. So I left reluctant that I still might get charged. I got my bill that I was expecting immediately . Thirty minutes later I got a 30$ charge for gas. Livid that I had been strait up lied too I call customer service. The man "Robert" was helpful in trying to resolve the issue. Now I am supposed to wait two days to get an answer if I'm going to get my money back. My advice is to take accurate photos of the gas gauge before and after your use of U-Haul. Just seems like a sneaky slimy tactic to squeeze as much money out of customers. Rent at your own caution.

A good place to store for personal and business but unfortunately...wait for it -…read more It is no longer in operation as a storage facility the buildings will be undergoing changes in purpose. TBA in future.

My storage unit was broken in twice. They only have cameras on the first floor and nobody else so…read morewho walked out with my stuff. I filed a police report twice. Nobody knows or seen anything and now half of my stuff is gone. This is only my experience everybody else's is different I'm just saying be careful where you put your stuff at.

This place is infested with mice. I've only had the unit for 6 months and found mice droppings and…read moredamage all over. They will tell you there is nothing they can do about it. The storage fees have also increased every month with no notice. Do not store your things here

I have been a customer since right after they opened, and could not be happier. The facility is…read morenew, secure and the staff is great to work with! The prices are also very competitive with other storage locations in South Kansas City. If you need storage space, they are a great choice!