1 star - Because Negative Stars Aren't Allowed…read more I've been renting the same uncovered parking space at StorageMart since November 2022. No roof, no gate access upgrades, no extra services--just a lonely patch of pavement. When I started? $69.99/month. Today? A jaw-dropping $119.99/month. That's a 71% increase for literally nothing new. They love to say, "Storage is a commodity." Sure... right up there with gold, soybeans, and natural gas, apparently. Except those usually come with some tangible value. This? It's a glorified driveway. And the kicker? Their own website is advertising the exact same spot for $94/month AND a free first month for new renters. So loyal customers? Gouged. New customers? Coddled. If you enjoy being penalized for loyalty, watching your bill balloon with zero explanation, and being fed corporate nonsense about "market rates," StorageMart's your place. Otherwise, skip the asphalt tax and find a business that doesn't treat its long-term customers like walking ATMs.

I have had 2 units for over six years and they have consistently been clean, always have flatbeds…read moreavailable, and are especially secure, when I had a problem with someone I was trying to get out of my life having my keys to the unit and code to get in they were incredibly understanding and helped me get into my unit and insure that that person would have no way of getting in and would be alerted if he was seen on the property. The price of the units is well worth it!

Rosie was a great representative of this storage company. She walked me through the paper work and…read moreshould me the storage . I'd recommend after dealing with Rosie anyone needs a good storage representative to go to storage Mart.

Hard miss on this location due to one person - Rosie. I have a property adjoining this location…read moreand my car was hit and run by someone outside the gate. I called to see if I could get help and possibly camera footage from the business. Rosie called me back and after asking repeatedly if there is any camera at their entrance, would not answer my polite questioning. She said I'd have to get the police involved and file a police report to get any cooperation. As the victim in this situation, it's very frustrating to get absolutely no help from someone who might have been able to provide it. I hope when Rosie gets in a situation where she needs a stranger's help, she finds out what it feels like for someone to completely turn their back on her. I know property managers in the area, people who could potentially be a source of business for her, as well. I can't recommend them or anyone else to rent so much as a blade of grass from this place.

Facility is clean. I could have saved an hour loading if I knew correct loading bay. I got an…read moreadvertisement for a reduced rate after signing for the advertised rate, and they wouldn't give me that rate.

It was fine until I cleaned out my stuff and they charged me $2?0. Marquez is also unfriendly and…read morehung up on me when I told him I had cleaned my unit and when he told me the charges he called his manager to incur. If you do use this place, leave a mess. They'll charge you for it no matter what

I have been a customer since right after they opened, and could not be happier. The facility is…read morenew, secure and the staff is great to work with! The prices are also very competitive with other storage locations in South Kansas City. If you need storage space, they are a great choice!

Great customer service and friendly staff. Leasing the unit was online and easy. Terminating was…read morealso easy with the help of their friendly staff.

Ashley and Autumn were awesome to deal with. my first time needing and renting a storage unit and…read moremy experience could not have been any easier or better. Thank you!

Initially we got hooked up with a box truck on short notice and that was cool, we were informed…read moreabout the gas surcharge and mileage surcharge. That's all fine after using the truck I filled the truck up to exactly where it was(15$) . And fearing that I might get charged for "not filling the truck back up" I approached an employee and made sure that I wouldn't get charged. She hopped in the truck and checked the odometer. She seemed a bit unsure but then said that there wouldn't be any problems. I double down and asked if she was sure. She said yes. So I left reluctant that I still might get charged. I got my bill that I was expecting immediately . Thirty minutes later I got a 30$ charge for gas. Livid that I had been strait up lied too I call customer service. The man "Robert" was helpful in trying to resolve the issue. Now I am supposed to wait two days to get an answer if I'm going to get my money back. My advice is to take accurate photos of the gas gauge before and after your use of U-Haul. Just seems like a sneaky slimy tactic to squeeze as much money out of customers. Rent at your own caution.

Heather and her crew are the best!!! They are very helpful and supportive in every way when it…read morecomes to comes to moving your belongings from place to place. If I am ever back in KC again and need a truck or storage unit, I will definitely be coming back.