Bill was great, he took the time to show me a few units and was very courteous and helpfulread more

No access code to get to the unit. No employee. There's a helpdesk number that goes straight to VM…read more Garbage service.

I am highly impressed with this location. I have had to speak with the staff a few times due to me…read morelosing my storage keys and they are really friendly and helpful. Don, the manager, in particular made a lasting impression on me. He went out of his way to call me back quickly and helped me find a solution to resolve my issue. I also appreciate that not just anyone can walk on site but do need a code to get in. It made me feel safe to keep my belongings there. I highly recommend using them.

We rented a rather small unti (5' x 5') to store items for our HOA…read more The rate went up from $34/mo to $68/mo over the course of around 14 months. I decided to find another provider. But then I discovered that the exact same unit could be booked through the web portal for $34/month. I phoned the site manager and tried to get the company to just do a transfer or give me the rate from the internet. I was told it "wasn't possible". Then I spent an hour moving all my stuff. There was nobody in the office at the location to respond to help with checkout/checkin and closeout of the old unit, even tough it was during advertised business hours. When I reached out to their customer service by phone the next day, I got a totally different story and was told I could have just done an account transfer. They didn't want to give me a prorated month for the unit we moved out of. Just seems like the left hand doesn't know what the right hand is doing here. I called Madge 3 times and got no response...

This has been my "go to" rental place for years so I've never really looked at the reviews and it…read moresurprised me that there aren't that many and only one fairly recent. Don't know where all the one stars are coming from? I've rented pick ups, vans, trailers and trucks here and I've never had any problems? Trucks are always clean although a bit dented. But the insurance rider is so cheap I've never given it a thought. I've also never had any issues with the service checking in or out. I'd give service a 5 and equipment a 3. I say 3 because the equipment I've rented except for one sweet ride a few years ago is old but reliable. In February (2026) I rented a 15' truck one way to Phoenix. Truck was old and had no blue tooth to hook up to my phone but the ride was nice and it handled the Oklahoma wind amazingly well. It's a gas guzzler as expected using a quarter of a tank every 90 minutes of driving. Could have been the hills or the wind? Anyway had no trouble keeping up with the speed limit and I had it fully loaded. Really good experience.

I recently ran out of propane for my gas grill. I usually just exchange my tank but prices have…read moregone up. Research showed the tank could be refilled here. I arrived at 6pm and pressed the button for service there, and no response. I went into the store where there was a line. It moved so slow because of the systems they have, and the guy at the counter makes small talk. He was showing pictures to a customer of some sort of repair work. I asked to get my tank refilled, and he said the man that did that was loading up a semi with no way to get in touch quickly so he texted him. I wait around. He then said to come back tomorrow, but I was planning on grilling tonight. Finally after 30 minutes of waiting around the guy who did it got it filled. He was friendly but I was charged for 4.5 gallons even when the meter read less. Ended up paying $18. Not sure it's worth a few bucks if it will always be like this.

I have stored my parents things here for over five years. The manager knows me by my first name…read more Whenever I have had an issue or needed a call returned, it happened quickly. I noticed someone complained about not having 24 hour access but I like the additional security that people aren't around my space late at night. I have recommended this place to many and will continue to.

From the owner: Get more .... Spend lessread more

They will increase your rent every few months and next thing you know you're paying $120 more than…read morewhat you signed up for. They do not give you pro-rated rent after move out if you've had automatic payments on. Safe yourself the hassle and rent elsewhere!

Emy at the Allisonville Office Dr. location in Fishers, IN was terrific. She quickly helped me…read moresecure a climate controlled unit and thoroughly explained the financial options. Very friendly and professional. Stop by and see Emy for your storage needs.

I have used storage unit company's before and they normal aren't very helpful about explaining…read moreterms and agreements on your lease and making sure you understand what you're responsible for. But Richard at prime storage was very helpful and I would recommend prime for anyone with storage needs.

DO NOT RENT ANYTHING FROM HERE!!!! Cindy Maynard tried to "hustle me" out of $5.00 in gas after I…read morerented the U-Haul for $178. Fortress U-Haul records the gas from the previous rental, then moves the trucks from inside to outside the gate daily until the next rental. Fortress U-Haul moved my truck back and forth for over two months and expected me to pay for the gas. The tank was empty when I picked up the vehicle. After I returned the vehicle, I showed Cindy the pictures I took of the empty gas gauge right after I picked up the truck, two receipts for gas I purchased before and after I used the vehicle, the gas gauge after I refueled and she threatened to sue me for $5.00... I told Cindy "PLEASE DO" ... I just happen to be a lawyer! ... see same comment on Better Business Bureau website. - Jim W.

I can't say enough about Extra Space Storage in Carmel, IN! I was immediately attracted to the…read morevaluable cost when I needed to secure a quick storage unit. I signed up online very easily and was immediately followed up with by phone. Barbara, the store manager, was calling to welcome me, make sure if I had any questions and to walk me through accessing my unit! It took me longer than planned to go pick up my lock and start using the unit so they called to check in on me and make sure I didn't have any issues or questions! I really love the quiet location of the facility and that the public access is limited (they are not open overnight)! I feel safe accessing and the monthly price works for my needs! Definitely recommend Extra Space Storage!

I wanted to share my experience.... Completely satisfied as it was post Thanksgiving. So in that…read moresame Spirit I am pleased to report how patient, kind, and overall helpful she was. Thank you !!