Clean, secure units. Friendly staff. Eric was amazing and was very helpful when we needed assistance accessing the second floor when the elevator was down and they were waiting on the repair company to arrive. read more

They are not 24 hr accessible, as we were made to believe, by saying they have after hours gate access. That's only if you get trapped inside after hours. I was 5 min late leaving, and the gate wouldn't budge. I had to jump through ridiculous hoops to get out. That's after the police came. Just the other day, my access to my unit, was restricted, to banker hours. All because I was 5 min late leaving, and according to them, I was purposely trying to stay there. read more

If I could give them zero stars I would. I DO NOT RECOMMEND ANYONE TO USE THIS COMPANY. They are scammers. there has been a few times that I was late on my payment and when I opened the app and paid the amount it says I owe just to later get a email saying I owe almost $100 more than what I paid even though the app told me my balance due. Like today for example. The app said I owed $112 so that's what I paid. Only to get an email from them about a hour later saying that I owe a balance of $178. absolutely ridiculous. Not to mention the fact that they are trying to charge me $21.66 for one of their locks THAT I TURNED INTO THEM THE DAY I RENTED THE UNIT. Not to mention a lot of their employees are rude. When I called for the 2nd time today who ever answered the phone said something and then just hung up on me. That was the last straw for me which is why I'm here writing this review now. I hate that I don't have anywhere else to store my stuff and I really don't even have a way to move any of it either. So I guess I'm just stuck having to deal with this bulls*** a** company that's just robbing people of their money. read more

From day one it was a diaster. Started moving my stuff in and had a load inside by the elevator went outside to get a couple more boxes and BAM... sorry were closed and door wont open. My stuff out in the open and the automated door wont open till morning. No sign,clock or warning. Now its been almost a year and my rate has gone up 3 times a 51% increase, the kicker of that is the same size unit on the same floor is advertised for $75 cheaper. They pull you in and screw you every chance they can. No carts managment is a joke and coperate will screw you finacially. RENTER BEWARE!! read more

Clean & secure. I feel good about this space being it's my first time using public storage. I'm glad they provide carts for loading up stuff. Made it so much easier. read more

Make sure tobask about all the extra fees you will pay if you before agreeing. I got hit with an extra $10. It's nothing but it would have been nice to know about it before I got the charge. read more

Worst place I've ever Rented from. To this place you are only a number.I had stuff stolen from my unit. They came in the backside. Be The reason for that being, the manager put an ad on Facebook that said "storage units need to be cleared out come one come all scrappers welcome". I used their insurance. Not by choice. I think I would have gotten better results if I had not had insurance. The insurance is through a 3rd party you have to jump through so many hoops just to get them to acknowledge your claim.. I might as well just given my stuff away instead of putting it in this storage facility. If there was a way to give only 0 stars I Would. They take advantage of everybody read more

Kornelius, The man that helped us get into our unit he let us know just what it would cost up front. The unit was clean and ready to move in. I live out of state and was able to rent on line till we could get moved in. Kernels thanks for all your help read more

Cart to unlock if you need to use one if available. Then, you have to get your business done between 10A and 6p if there is even a staff there to let you into the lobby. And if you can't get into your inside storage between the 10 and 6 you are screwed even though they stay open till 9 I believe. If I can't make it between 10 and 6 I am just screwed. Now, wouldn't you like to rent here. One more thing, seems like the amount is different a few times, and I have only been there 5 months. read more

No problem.Easy to go on line order what you need.It was a better deal.I feel my stuff is safe here.Just didn't care for the third floor.

I was very clean. My unit was ready on time. Even though i rented it the night before. My unit is in a climate controlled building. Which I requested. They made the no contact rental very easy. I would definitely recommend them to other people. It was a good experience. read more

The rental and move in process was easy and seamless. I also had questions before the move in and they were very helpful on the phone. Overall great customer service. read more

I went underneath the gate because I couldnt remember my code.i needed to get into my unit to retrieve something due to an emergency.i tripped the alarm,and police came.after explaining it was my unit and I wasnt a burglar,police ran .y name and discovered I had a warrant for an unpaid court fine payment.i was taken to jail,and spent several nights there.When i returned to the unit, the manager who had previously been harassing me, told me my lease had been terminated due to my "incident" and I had til 5 o'clock to get my stuff out and leave.i was appalled.They never fixed the light and exposed wires on the ceiling of my unit that they promised to put a work order in for..it was like that upon move in. There was a hole in the ceiling also that was exposing my property to the elements.Dirt,dust,debree,and insects damaged my property but MY lease was terminated?and now I get a notice saying I haven't paid on my unit?lol didn't even have it for 2 weeks! WORST PUBLIC STORAGE IN THE WORLD!cruel,immoral,and ILLEGAL. read more

For 4 days I've tried to gain access into my unit. Day 1 wet concrete, no access. Day 2 no lock available. Day 3 first time I got to see the small door. (Supposed to be 5'x5' and was 2x3.) Day 4, moved to another and correct size unit just to find out it's already being used as its locked and I can't put my belongings inside. So now my car is full again, 4 wasted trips and not a single item of mine is in the storage. I'm about to cancel it all and make Public Storage refund 100% of funds of a unit I can't even use!! read more

clean but dollies are never available ordering unit was easy with on line access

GLENDA H 9/23/15 i rented a unit from public storage on 42nd terr i can say the manager vicky has helped me and still is i am trying to get ahold of the regional manager and she is working on that for me i call that great service the unit is clean and vicky will do anything to help a costumer shes a super person and so is susan so i want to send a big thank tou to vicky read more

I rented three units at 42nd Ter Public Storage. One of the units was broken into twice, Jan '16 and Mar '16. I wasn't notified until the second day of these break-ins. These break-ins both occurred around the 5th of each month. After the second incident, I moved my belongs from that unit the same day I was notified to another facility. I was never offered another unit at PS, even after I asked. So I asked for a pro-rated refund but was denied and referred to the manager. The manager, Travis Olsen, never answered the phone let along returned a call regarding my concerns. I moved out of the second unit which was in another row later that month when I noticed the unit across from me had been rammed to perhaps be burglarized. I also met another tenant during the notice of the second break-in who had an inside unit that had been broken into. They stated they were never informed by the front office of the break-in. They happen to stop by to put items in their storage and found the unit broken into; wasn't sure how long their unit had been exposed to the public. My third unit has been safe so far. It is in the only row that has 24 hour camera surveillance. I'm not sure what is going on at 42nd Ter PS but I feel an investigation is necessary since no one in the front office can account for the multiple break-ins or able to view the gate cameras to determine any negligence in effort to protect the tenants properties. I used my own insurance; however, the facility should want to care more about its tenants welfare and resolve the break-in issues. Dissatisfied Tenant, read more

Friendly courteous staff. Hope we don't have to use them again but you never know what the future may hold.

This is the absolute worst public storage ever!! Since moved my things into this unit I have contacted management on several occasions to fix the weather stripping on the the unit, I never received a response and needless to say a year later it still hadn't been fixed which allowed more than a normal amount of dust and bugs to enter... Their customer care doesn't care neither does the property manager not the district manager! How do you have a that has absolutely no authority? Do not use this place I would say visit another public storage if you have to use this place read more