1. U-Haul - Independence

1. U-Haul - Independence

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Independence, MO

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U-Haul - Independence

1.7 (9 reviews)
Open • 7:00 am - 8:00 pm

Services - U-Haul - Independence

Truck rental

Propane

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Bellhop Moving

Bellhop Moving

3.1
(51 reviews)

Beware: you'll be charged for services never received. These "movers" did not use any packing…read morematerial and warned me not to move things because of lack of packing material, they refused to assemble and disassemble simple furniture, the movers were not professionals and were friends "just helping out", showed up over 3 hours late, drove into and damaged a concrete retaining wall, damaged a door, damaged my walls, broke my bannister by pushing a mattress against the banister to flip it over the bannister rather than simply carrying it up the stairs, carried boxes upside down, slammed items and boxes down, while cursing and complaining the whole time. The movers even made comments about me to each other that was deeply unsettling. While Bellhop agreed to issue refunds, it is now refusing to honor those refunds. I haven't been compensated for any of the damage to my property or items damaged in the move. Feel like I got scammed and would have been better hiring anyone from Craigslist Dishonest and unprofessional

TAKE YOUR MONEY ELSEWHERE!…read more I had an extremely easy move that was completed in under the 3 hour mimum, which was paid upfront(which was supposed to be authorization, only, but whatever ). They ended up charging me an extra $600 after the move concluded, with zero explanation. I've called 10 times while being hold for 40minutes+ each time. I have yet to speak to a human being. Its like their phone lines play hold music forever on end, with no intention in answering calls. I had to go a round about way to even find how to reach out to support. The chat feature doesn't work either. Ironically, my move went very smooth. No issues with my movers. I watched the mover scan my QR code when the move completed, and yet bellhop decided to charge for an additional 2ishhours for whatever reason. Also, I reached out for a refund for a portion of the time that was extended due to the mover going to wrong location(via email to support). They gave me a refund for that, but then said that's all they can refund. SAY WHAT!? Such a scam of a company. I'm a small business owner of multiple business and Im blown away by the lack of care and customer support. A lawsuit is impatiently knocking at their door.

U-Haul - Independence - selfstorage - Updated July 2026

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