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    U-Haul - Independence

    1.7 (9 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul - Independence

    Propane

    Truck rental

    U-Haul - Independence Photos

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    U-Haul Moving & Storage of Truman Corners

    U-Haul Moving & Storage of Truman Corners

    (6 reviews)

    Basic customer service skills seem to be lacking at this business…read more Neither the manager nor his assistant could tell me why I had to repeat all the information i had already typed into the "Advance check in" online. I ended up repeating everything. i asked them why, if advance check in was supposed to save time, were they repeating the same process. neither one of them knew the answer. They simply stopped talking to me and just stared at their paperwork and would not make eye contact. They were simply very rude. Neither one of them referred me to Uhaul corporate offices or offered to find out the answer for me. The assistant - white female, probably in her early twenties, glasses, wearing a black knit cap and at least one arm covered in a sleeve of tattoes. When she brought the truck up for me did not say one word to me. She simply left the truck running. i was waiting for her to tell me it was ready for me and i could drive off. She never did. I figured it out after about 5 minutes when she did not come back. This same person came out the door when I returned and when she saw it was me, turned around and went back inside. After awhile, someone else working on the lot came over and checked me in. The manager (the guy who checked me in thought his name was Tony) refused to tell me his name or his assistant's name, saying that their personal privacy did not require them to give me their names. I have had better experiences at other nearby Uhaul operations. Don't go to this one.

    The staff seems to get some type of satisfaction of causing brief and utter annoyance to any…read morecustomer interaction. I was sent to this location by the customer service phone line. After searching around and then wandering off to storage area the person helping me never returned. A very tickled plump woman behind the counter was waiting for my response watching me wander around the store. After sometime she chuckles and asks if they can help me with anything else. I briefly unwillingly shared part of this woman's cigarette as she was smoking out front earlier hotboxing the main area store room. Terrible service. Be prepared for employees who will act incredibly unhelpful/combative. One employee did share some great fried catfish tiktok with me. He was great. Everyone else terrible.

    U-Haul - Independence - selfstorage - Updated May 2026

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