Used this location three times within the past few months. Excellent customer service with each…read morevisit. Want to give a shout out to Jackson for his extra assistance in helping make my hookups and check-in process seamless.

Need to get a hitch installed? This is your place in Johnson County, and pretty much just about…read moreanywhere else that there's a U-Haul location. I researched this online briefly, made an appointment, dropped my car off for service, and was able to pick it up same day with a 1 1/4" hitch receiver installed. Sounds simple, right? Well, that's because it is. I needed this hitch receiver so that I could use a tray or a bike rack for a myriad of purposes, and at just over $250 to install, this is exactly what I needed. Samantha was super helpful, very responsive, and even answered my silly questions with a smile on her face. Outstanding service and outstanding experience!

I really wanted to be able to leave a good review for this rental. However, as things progressed,…read moremore and more issues came up that could not be ignored. When I first set up the rental, we were supposed to get it from Lee summit and I got a phone call saying that I had to go to the Olathe location, which is a much farther drive for us. I was not excited about the extra long drive, but it is what it is. I had schedule to pick it up at noon but the Olathe location closes at noon so that would have been impossible to do so we showed up a little early. When we picked it up, we were surprised by a extra $300 deposit that we were not told or aware of ahead of time. The manager was the one that gave us the rental and offered to split up the payment so that we didn't have to pay out so much that day. He said that he would call me halfway through the trip to pay the other portion and it could be paid with just our debit card. It did not have to be the credit card on file. I never heard from him so I called the next day and when I did, I was told that that was incorrect, it had to be paid with the card that was on file. They could not take any card information over the phone. When I returned the van to the lee summit location, we were told it was going to be more than what we had been quoted originally, but they didn't know why. They told me I had to reach out to the Olathe location to find out what the extra charge was for. When I called them, they said it was because I picked it up earlier than I scheduled. So they charged me for another day. The guy that I talked to about it said that he would talk to his manager about what they could do about reimbursing me and he would call me back. A week later I still have not heard anything from them and when I try calling them, I'm waiting for over ten minutes for someone to even pick up the phone. Instead of hearing back from them, I received another charge for the toll roads that we drive through, which was warranted, but was charged to my card with no warning. On the top of all of that, there is such a thing as crosswind assist on the Sprinter van and that thing is, the most terrifying thing I have ever experienced. It is supposedly a safety feature that keeps you from drifting into the other lane when there's a high crosswind. How it prevents you from doing that is it locks the front and back tire while you're driving down the highway at 65 miles an hour. Nobody told us about this feature and we were blindsided by it, and it is extremely scary when you're driving and all of a sudden, your van just breaks out of no where on a highway. We will definitely not be using enterprise ever again in the future. If you choose to use them, please be aware and pay attention to your bill.

I dealt with Nathan K and Kevin K, and they were very helpful and professional. Anyone who…read moreknows me, knows that I am very particular about quality and service received, and these guys were very helpful when I ran into an issue, and helped everything to turn out great! I will definitely rent from them again next time I need to rent a truck!

Penske even at the local level can't fulfill its "promises" or reservations, we were promised a 16'…read moretruck a month in advance and told it will be ready for us. Imagine our surprise when there is no truck. I called and asked for compensation since it costed us $1,000's of in lost revenue since we couldn't fulfill a contract, they more or less said "suck it, nothing we can do". I am currently pushing that our entire company never uses Penske again, even though it may be cheaper then the competitors.

For a one way move to Austin, my husband was given the worst truck ever!! Broke down in Emporia,…read moresupposedly fixed but still would not go faster than 45 an hr. With stops, took more than 15 minutes to get it started. Can you imagine how long that trip was stretched to???? Then at drop off, even with gas at rim of the tank, the gauge said it was still needing a quarter of the tank's volume!!!!!. Tires had cuts and were bald but we had no choice coz it was the only one way truck they had. Poor maintenance obviously!! Got 300 back but still goes not compensate all the pain, frustrations and inconveniences my husband had to go through. One star is giving them too much.....

Matt helped us out today. It was quick and easy and we were incredibly pleased with his customer…read moreservice. Very friendly, easy to speak with, and a general positive attitude. Quick and easy.

1102 north rogers rd Olathe location When my daughter went to pick up the rental car. They showed…read moreher the outside but would not allow her to look inside the car until after she signed for the car. She came home upset stating the car was filthy with sticky dried on liquid all over the console and crumbs dried into that and Crumbs all over the floors, smelling like old food. It was 15 minutes until closing. I called and spoke to a man there, he stated it was his fault the car was just dropped off and left filthy. He said she can make a trip all the way back and get a different one. I Told him it was 40 min there and 40 min back again and we did not have that kind of time. Asked if she could get some Kind of discount for this ridiculous mess. It's going to take an hour to clean plus the cost to clean it. We are not filthy people my car is 10 years old and spotless. He stated he can give her a discount. I asked how much he said 25% while on speaker for others to hear. I had wanted to record the conversation as I always do with these situations because there are so many liars. but so close to closing time I tried to be quick. Again I repeated she will get 25% off? He confirmed. He also said he is making notes on the account. This guy should have never been trusted. When she went to return the car, the rude lady said no way did anyone tell you this. I went inside to confirm what my daughter told her. The lady stated she will go check with someone in back and said only 25.00 off. What a crock of shit. These people are the biggest scammers ever do not use them they lie cheat and give you filthy cars as you can see all reviews are only 1 star, would be 0 if that was an option. this experience was unacceptable. Customers should not be given filthy vehicles or misled about compensation. Thanks to the crooks at the 1102 north Roger's rd Olathe KS Do NOT use this place!!

Easily the worst experience I have ever had at any store. 3 hour wait in line after I had made a…read morereservation for a truck 1 month earlier. Finally get to the front and they tell me they don't have my truck. Didn't apologize, didn't care. Just told me to leave and there's nothing they can do. Awful employees and the franchisee is really, really inept and bad.

U-Haul location usually has trucks available & are pretty quick getting you on the road. You can…read morepurchase any packing supplies you need. Here's the one reason for my 3 star review..I bought a packing tape here - a lot & it is the worst, cheapest crap you could buy. Packing tape is pretty frickin important when moving & this was a huge fail!

reserved a 15' truck and trailer, but the day before pickup, I received two separate text…read moremessages--one with a pickup location for the truck, and another for the trailer. Both locations were over 90 minutes away from my originally scheduled pickup location. I called customer service for assistance, but unfortunately, they were not helpful and simply advised me to rent the vehicle at another time. This was extremely inconvenient and unacceptable, especially with such short notice.

Rented a truck from this location for a small move, used the online check in. Everything worked…read moreexcellent like it should. The real reason I'm leaving this review..... Give the guy who accepted my return a raise, he's the reason I would rent from this location again 100%.

The customer service here is great. Typically, at rental car establishments, customer service is…read morelacking and you can end up with rude or short tempered individuals. Bendy at this location is the manager and she was wonderful to work with. Will be renting from here again when needed!

Less than ZERO!!! I reserved a vehicle at the Shawnee…read moreMission Pkwy and Metcalf only to get there and all they had was a 15 Passenger Van. They apologized and swnt me to 119th & Metcalf, you guessed it all they had was a 15 Passenger Van, because our vehicle was at the repair facility. I had to take a cab. I called their useless customer service and the rep. Said that they had one a the airport. They lied to me twice I was not going to let them do it to me again. IF you get a confirmed reservation call the store to find out if the reservation person is full of BOVINE RESIDUE