Need to get a hitch installed? This is your place in Johnson County, and pretty much just about…read moreanywhere else that there's a U-Haul location. I researched this online briefly, made an appointment, dropped my car off for service, and was able to pick it up same day with a 1 1/4" hitch receiver installed. Sounds simple, right? Well, that's because it is. I needed this hitch receiver so that I could use a tray or a bike rack for a myriad of purposes, and at just over $250 to install, this is exactly what I needed. Samantha was super helpful, very responsive, and even answered my silly questions with a smile on her face. Outstanding service and outstanding experience!

Used this location three times within the past few months. Excellent customer service with each…read morevisit. Want to give a shout out to Jackson for his extra assistance in helping make my hookups and check-in process seamless.

I really wanted to be able to leave a good review for this rental. However, as things progressed,…read moremore and more issues came up that could not be ignored. When I first set up the rental, we were supposed to get it from Lee summit and I got a phone call saying that I had to go to the Olathe location, which is a much farther drive for us. I was not excited about the extra long drive, but it is what it is. I had schedule to pick it up at noon but the Olathe location closes at noon so that would have been impossible to do so we showed up a little early. When we picked it up, we were surprised by a extra $300 deposit that we were not told or aware of ahead of time. The manager was the one that gave us the rental and offered to split up the payment so that we didn't have to pay out so much that day. He said that he would call me halfway through the trip to pay the other portion and it could be paid with just our debit card. It did not have to be the credit card on file. I never heard from him so I called the next day and when I did, I was told that that was incorrect, it had to be paid with the card that was on file. They could not take any card information over the phone. When I returned the van to the lee summit location, we were told it was going to be more than what we had been quoted originally, but they didn't know why. They told me I had to reach out to the Olathe location to find out what the extra charge was for. When I called them, they said it was because I picked it up earlier than I scheduled. So they charged me for another day. The guy that I talked to about it said that he would talk to his manager about what they could do about reimbursing me and he would call me back. A week later I still have not heard anything from them and when I try calling them, I'm waiting for over ten minutes for someone to even pick up the phone. Instead of hearing back from them, I received another charge for the toll roads that we drive through, which was warranted, but was charged to my card with no warning. On the top of all of that, there is such a thing as crosswind assist on the Sprinter van and that thing is, the most terrifying thing I have ever experienced. It is supposedly a safety feature that keeps you from drifting into the other lane when there's a high crosswind. How it prevents you from doing that is it locks the front and back tire while you're driving down the highway at 65 miles an hour. Nobody told us about this feature and we were blindsided by it, and it is extremely scary when you're driving and all of a sudden, your van just breaks out of no where on a highway. We will definitely not be using enterprise ever again in the future. If you choose to use them, please be aware and pay attention to your bill.

I dealt with Nathan K and Kevin K, and they were very helpful and professional. Anyone who…read moreknows me, knows that I am very particular about quality and service received, and these guys were very helpful when I ran into an issue, and helped everything to turn out great! I will definitely rent from them again next time I need to rent a truck!

Penske even at the local level can't fulfill its "promises" or reservations, we were promised a 16'…read moretruck a month in advance and told it will be ready for us. Imagine our surprise when there is no truck. I called and asked for compensation since it costed us $1,000's of in lost revenue since we couldn't fulfill a contract, they more or less said "suck it, nothing we can do". I am currently pushing that our entire company never uses Penske again, even though it may be cheaper then the competitors.

For a one way move to Austin, my husband was given the worst truck ever!! Broke down in Emporia,…read moresupposedly fixed but still would not go faster than 45 an hr. With stops, took more than 15 minutes to get it started. Can you imagine how long that trip was stretched to???? Then at drop off, even with gas at rim of the tank, the gauge said it was still needing a quarter of the tank's volume!!!!!. Tires had cuts and were bald but we had no choice coz it was the only one way truck they had. Poor maintenance obviously!! Got 300 back but still goes not compensate all the pain, frustrations and inconveniences my husband had to go through. One star is giving them too much.....

Matt helped us out today. It was quick and easy and we were incredibly pleased with his customer…read moreservice. Very friendly, easy to speak with, and a general positive attitude. Quick and easy.

Worst experience ever in my lifetime. I've been running cars for over 40 years and I can't believe…read morehow this business can stay in business and budget allows this poorly run franchise location at Olathe Kansas to operate because it's only a black eye on the whole budget Network it was a joke. Three weeks advanced reservation for a car picked up on August 12 showed up car was not ready waited over two hours to finally receive the car started my complaining with customer service which is a joke I have been battling with them for over two months to get the $25 credit I was promised on a prepaid reservation for a two day rental. Here is October 17 and I still have not received the refund. My last correspondence from budget was that it's a local franchise operation on N. Rogers Rd. in Olathe, Kansas is the ones are dragging their feet and refusing to comply with the corporate request of the refund I've been pursuing. I'm gonna have to go to the location today and talk to the logo clown to see where my refund is warning. Do not rent from this location walk you'll have less frustration. Use enterprise anybody in a lemon I don't care but stay away from this budget location. They are a joke for the rental car agency business.

There's a lot to unpack here (pun intended) so bear with me…read more Let's start with the actual facility. First of all I'd like to point out that there are two buildings that say U-Haul off of Metcalf which if you aren't frequenting this location, and let's be real, who really frequents a U-Haul facility? it can be pretty confusing. I, of course, picked wrong but it was pretty obvious when I drove by and I changed course for the other building marked U-Haul just down the road. When you get here there is very little parking, no signage on where to park if you are renting a car for the day, and U-Hauls everywhere. When you walk in it feels like a warehouse, full of packing materials for purchase and counters with folks ready to help you with your rental. I waited very briefly in line to check in and the person behind the counter was really very helpful and kind. He checked me into the reservation I made online, told me I needed to move my car to the side streets to park for the day, and told me where to find my U-Haul. Overall this process was easy, I'd say it was a bit unnerving when I walked out to my U-Haul to just hop in and drive off without any confirmation I was in the right vehicle, but it seems it all worked out since this was a month ago and I'm here writing this review today. It honestly would be nice if they would walk you out and show you which one is yours instead of just kind of using the trust method. When I was done for the day it was super easy, I parked the U-Haul, popped inside to return the key and they billed me. It was exactly what we had discussed and it all worked out fine. If the whole experience was just surrounding the folks working at U-Haul and the check-in/ check-out process this would be probably 4 stars, but we need to address the actual U-Haul trucks. So to be honest I've never driven a U-Haul before. I know, I know, you may be asking how do you get to be in your middle thirties without having experienced this right of passage? Well, with every cross country move I was the person driving the car we were transporting and not the truck! So, I just went into this not knowing what to expect. I thought maybe it would be sort of on par with a rental car? Not the case. The U-Haul I had made me feel like I was taking my life into my own hands as it rattled down the highway, even going slower it legitimately felt like it might just peeter out and fall apart at any given moment. The steering wheel had what was left of some sort of pleather peeling off of it, everything looked like it had seen better days back in the early aughts, and I was relieved when the whole endeavor was over. Now, I'm not expecting some sort of luxury experience when renting a U-Haul and this was only for about 6 hours so it wasn't horrible, but my god, this was not pleasant. I don't know how often U-Haul updates their vehicles but you'd think they would take more customer safety into mind as they update their fleet. Just my two cents! I'm sure it won't be my last time using U-Haul, but if I was travelling across country I might see what other companies are out there that have safer vehicles.

U-Haul location usually has trucks available & are pretty quick getting you on the road. You can…read morepurchase any packing supplies you need. Here's the one reason for my 3 star review..I bought a packing tape here - a lot & it is the worst, cheapest crap you could buy. Packing tape is pretty frickin important when moving & this was a huge fail!

Rented a truck from this location for a small move, used the online check in. Everything worked…read moreexcellent like it should. The real reason I'm leaving this review..... Give the guy who accepted my return a raise, he's the reason I would rent from this location again 100%.

reserved a 15' truck and trailer, but the day before pickup, I received two separate text…read moremessages--one with a pickup location for the truck, and another for the trailer. Both locations were over 90 minutes away from my originally scheduled pickup location. I called customer service for assistance, but unfortunately, they were not helpful and simply advised me to rent the vehicle at another time. This was extremely inconvenient and unacceptable, especially with such short notice.

Multiple person staffed location. Courteous & quick service. Price reasonable via 3rd party.read more

Less than ZERO!!! I reserved a vehicle at the Shawnee…read moreMission Pkwy and Metcalf only to get there and all they had was a 15 Passenger Van. They apologized and swnt me to 119th & Metcalf, you guessed it all they had was a 15 Passenger Van, because our vehicle was at the repair facility. I had to take a cab. I called their useless customer service and the rep. Said that they had one a the airport. They lied to me twice I was not going to let them do it to me again. IF you get a confirmed reservation call the store to find out if the reservation person is full of BOVINE RESIDUE