ok this is my 3rd attempt to write this review. joy the manager is courtious, thoughful, professional and the nicest person to do business with. the unit was spotless and so was the whole facility. hats off to whoever hired her!!!!!!!!!!!!!! i wrote a 3 longer ones but erased them both by mistake. so i am determined to give coodoes read more

I had a Labor Day reservation deal of 50% of for 9/1/26. I have tried multiple times to complete my reservation and thee system keeps making me start all over and each time my rental unit price increases , says that unit isn't available and the price keeps changing from my $54 monthly rate for a 5x10 storage.. it makes me Choose the insurance which I already have for my other unit that has a limit of $5000 per customer. So should I have to pay more on insurance for the same mount of coverage. You need to honor your price and the promise to lock in a rate for a reservation and not make me get more insurance plus I have already paid admin fee of $29 2 times. Be a good business and honor what you advertise. read more

DO NOT RENT FROM ANY PUBLIC STORAGE FACILITY!! Onsite Staff are great people BUT Corporate is what makes this place DECEITFUL and SHADY!! Corporate offices of Public Storage raised our rate 40% in 4 months and after asking around will raise it continuously thereafter every quarter! Nobody tells you when you sign up that they will raise your rate up 40% or more. So why would you think as much. They wait for you to move in get everything settled and Hit you with this increase expecting you to pay it! Here is the kicker! I went online and at the same facility for a bigger unit they offered it for less than what I was paying. This Shady practice shows you they are willing to let renters go just so they can get people to pay the increase. And if they don't and you move out they do it to the next person. I will be reporting to Better Business Bureau as well as telling everyone I know never to rent from this terrible company. I called corporate office and they basically said there is nothing they can do because it's based on demand. even though I told them I see open units at the facility. It took me 10 minutes to find a storage facility closer to my home with better access hours and 25% less than what I am paying. Already confirmed with new place that they only do rate adjustments every 9 months and the maximum they have done was 9% during a high time. This is acceptable. I made a mistake in signing up with PUBLIC STORAGE but I hope this review helps others in not making the same mistake. I truly hope that public storage corporate reads this and gets their act together. I guess for now I will use my only consumer power and move!! Anyone reading this do not get TRICKED like many of us on YELP. READ all the other negative reviews about shady rate hikes!! AVOID THIS PLACE LIKE THE PLAGUE! read more

Storage location is super convenient and John made the on boarding process helpful and easy! Thank you!

Just got a new spot at the storage location and John did an amazing and diligent job to get us well informed and situated! Thank you for making it so easy. read more

Helped me recover my property and made me.vwry happy. John went above and beyond to make it happen. Thank you

Manager John was very rude and a person of bad personality! When you make a sign , be careful! He doesn't give correct informations. As a client I think their service worst.. read more

John was very helpful. Security of the facility was on point. He was very thorough and very pleasant.

I got a great quality and value storage unit here. The premises is clean, it feels safe, and the manager Jon is very helpful and kind. He went over everything thoroughly. He even gave me, my dogs, and the people from the moving company I hired cold waters. The concrete makes it feel way cooler in the building than the outside, making it feel climate controlled. I'm happy I chose this location to store my belongings as I am in this life transition. read more

John is very friendly. This place is clean and quiet. It's a storage space that I feel comfortable storing work overspill.

Hi! John, Mariah, and Caitlyn were great. Moved in to my storage unit in a few hours. Very nice! TY!

Great customer service from John. Very clean property. Easy to access and feels secure.

Impossible to find a clean, secure storage unit with helpful, available staff in a safe and desirable location??? That's what you will find here at Public Storage on Bolsa in north Huntington Beach. Be sure to ask for John and you will be assured of quick, cordial, courteous service. Do yourself a favor, you deserve it. With John's help, you can come out a winner in the storage war! read more

Awsome experience with John and he was very professional and nice.

Big thank you to John for all of his assistance today- we were moving out of our storage after 5 years. John was super helpful with the process!! read more

Our unit was broken into, most things were stolen. Management had an indifferent attitude and did not seem to care at all. Spoke with local police, they said break ins are very common. Here. I would NEVER used this place! read more

See all

All you need to know about this location is one of two things...if you currently rent a unit-VACATE A.S.A.P. Number two...If you are considering to rent a unit-ABSOLUTELY DO NOT and take your personal belongings to A-1 self storage where the staff and facilities are above and beyond expectations. Public storage fosters staff whom are deceitful and despicable to customers and violate the space they rent stealing their belongings. My horrendously aweful experience along with similar stories of several other patrons whom were violated in the same manner. Public Storage Corp. should be ashamed to allow such activities and situations unfold and just turn a cheek at the people that have been victimized. I'm just devastated, completely and utterly devastated to gain knowledge that staff would be behind the steady stream of break-ins. Just remember Public Storage staff members Karma will circle back three folds. read more

John and Moriah both provided excellent customer service as they helped me downsize to a new unit. I appreciate it John Zaal to accommodate my move-in schedule and ensure that I got the best rate. read more

I needed a unit to store an antique automobile. The right size unit was available and Tammie, the manager went out of her way to make sure everything was clean and done correctly. I am retired law enforcement and made sure the location was safe and not subject to break ins. The fences are solid and security is good. I suspect if someone's unit was "broken into", it was a case of insurance fraud. read more

Awful. Staff told me to reserve online. I show up for the key and the office is closed on Sunday. I lost an entire week of my reservation due to my moving schedule. I will not be reimbursed. Why did they tell me to come on Sunday of they never planned to be there? RIP off. read more

It has been a good experience, John is very informative and helpful. The app is easy to use and I am very happy with my decision to rent a space here. read more

they have a rat problem and my storage area has been broken into twice. insurance paid for the loss and public storage takes no responsibility. HB police will not assist you. So you are on your own read more

I recently rented two units based on the availability of entry to the gate. Which at the time of rental..was 8 AM to 9 PM daily. Unbeknownst to me and with no proper Advanced warning, and absolutely no signage at location except for a tiny sign on the keypad, of which I do not utilize as I have the app! as recommended by them to utilize the app so you don't have to get out of the car. I pulled up to my unit at 6 PM and was unable to gain entry, because of the time change so it cost me $500 in trucking costs. I Immediately called the offices but of course it's a corporation, so no one was available and the people that were available sent me to a voicemail. I left four messages two for Dawn the district manager.. of course it took two messages and probably a prompt from the on-site manager for her to return my call. She was condescending and interested in my experience and basically called me a liar, stating that they sent an email out and there was signage at the facility, and as a customer they could care less if I stayed or left. Wrong response! I asked for compensation and I was told that they would not be giving me any kind of compensation. So I would pick any other storage facility other than this one! don't not use- Public Storage. As a matter of fact I recommend security storage in Huntington Beach on Slater Avenue they are outstanding in their customer service. read more

Nothing but great things to say about this Public Storage. Property was clean and well lit, new office design is great too. This time I had the pleasure of meeting Christina who greeted me when i got to the property..I asked for a dolly and as it was a busy day and they were in use she still spent 10 minutes searching for one and asking other how much longer they would be using theirs...when I was paying labor by the hour this was huge for me. Thanks again Christina for a great experience today..You and John have really turned this property around the last year. read more

I want to thank Tammie at the Bolsa Ave Public storage. She has helped me with moving issues I have had and has been very pleasant to work with. Tammie is very good at answering questions and very kind. Thank you Tammie! read more

This place is clean , safe and secure . John provides great customer service . He is knowledgeable and very helpful.

John is an AMAZING manager! He truly goes above and beyond to help customers. You can tell he is an extra hard worker and enjoys being of service. John called my husband to let him know our lock was not securely locked. We had such precious items in the storage I can't imagine how we would have felt if someone had easily been able to open our unit. It meant the world to us! read more

TERRIBLE FACILITY! My unit was broken into twice in a very short period of time. Come to find out that it is a common thing here. There are plenty of other places to SAFELY store your belongings with similar rates. DO NOT GO HERE! no cameras, security etc. read more

Do not use this facility! As you can see from other reviews...LOTS OF THEFT! As I was writing my police report, I checked the 'Monthly Storage Burglary Report'. This PS - 5566 Bolsa is at the top! 15 thefts in April, 22 YTD! (this does not include the month of May) That says a lot! First and foremost, they do not care about their customers. The only cameras are at the entrance of the building, not in any of the hallways. Clearly the thieves know this too! How people can be so cold and malicious to break in and steal things that have clear sentimental value. read more

This Public Storage is now under new management. I have been with storage company for over 10 years. It has never been this good. The new owner, John is friendly , helpful and a great manager. I highly recommend this place to store your goodies. read more

My unit was burglarized. The lock was smashed and my belongings were stolen. Unfortunately, I did not check reviews before renting. I rarely add reviews to yelp, but the response by management was essentially, it's not our fault and we don't care. I asked about cameras and video and was told, there was no camera near my locker. I filed a police report myself, since they would not. The impression management gave me was that they really don't care if your unit is broken into. The only positive is that I no longer need a storage locker. read more

All I want to say is that this has been a very easy and painless experience. Anwar is the person that helped me. Half way through my rental I needed to down size and instead of pushing me into a big unit he helped me move into a smaller unit than I thought I could use saving me a ton of money. He could have easily made more money off me but he didn't and that was huge. Thanks Anwar. If I need to rent space again I will come back here. read more

My unit was broken into and it sounds like it happens a lot. Then they keep raising the rate. Don't put anything you care about at this place. read more

we are very happy! john, the manager, is great! he got us in a perfect space. our storage unit is clean and gives us the freedom to concentrate on other things during our move. read more

Been a customer of Public Storage since 1987, every two years they raise my rent about $15.00, this time they have raised it $38.00. This is how they treat their good paying customers. If you are thinking long term storage this is definitely NOT the place. If you are looking for a 10x20, I will be leaving soon! Very disappointed... This facility is nice and the managers are great, but the company is greedy! read more

I have been a customer of the Public Storage facility on Bolsa Ave (Huntington Beach) since 2016. Moreover, I have rented storage units (including PS) in five other states. My current experience is by far the most favorable due to the acting manager, John Davis. He is conscientious, efficient, pleasant, and best of all, very customer oriented. For example, in addition to maintaining a clean and orderly property, he has volunteered suggestions and/or PS related information that have saved considerable time, effort, and money. I would be very grateful to the Public Storage management if Mr. Davis became the resident manager of this facility. read more

Have used this Public Storage location for years and have not had any problems. The property is kept clean and seems secure. Codes are required for gate, door, and elevator. Tammy was helpful when we vacated because we no longer needed the storage unit. read more

The online booking was fast and easy. Ada, the person who helped us when we arrived, was pleasant and extremely helpful. I would recommend this facility. read more

UPDATE!!!! I previously gave this facility 4 stars. Upon close inspection of my "new account receipt" I discovered that I was charged twice for the very expensive lock, and charged the pro rate for the insurance PLUS another month of insurance. I moved in on June 15th, so o get paying the pro rate for the unit plus pro rate for the insurance. BUT why was I charged for another whole month of insurance????? My advice is: Do not rent here. It seems that they are money hungry and just about the reviews posted. Austin was helpful, however, he was the one putting in the numbers and compiling my receipt. The manager, whom I've never met, hounds employees to get customers to write reviews...MAYBE THE MANAGER SHOULD BE MORE CONCERNED WITH OVER CHARGES AND ANSWERING PHONE CALLS WHEN CUSTOMERS HAVE AN ISSUE.......IM JUST SAYING....... I've put numerous calls into this location and have not yet received one call back. However, I did receive a call on July 1st around 10am reminding me to pay my bill!!! SERIOUSLY?! You call me on the first to tell me to pay my bill AFTER OVERCHARGING ME? Go F YOURSELF! read more

The whole situation of having to go and get a storage is humiliating and you just never feel good about it. However, John was great and he made the experience smooth and painless! Very helpful and professional. I left feeling better about the situation I find myself in and I trust John will keep my possessions safe. read more