I have been trying to call but no answer. I rented a 10x7.5 when I showed up the lock and key wasn't working. When they said they rekeyed it, It still didn't go in. The unit wasn't even 10x7.5 it was 10x6 which is 15sqft less than expected for a 2 bedroom worth of furniture. read more

I rented the space on yesterday went by this morning and was greeted by a very friendly, helpful associate name Cynthia. Was having an issue with the lock and she took care of it right away. I love love good customer service. Also place is well maintained and clean. Thanks Cynthia! read more

Outstanding customer service from Tiara, thanks for the patience and help! I am happy I chose this location . read more

Public Storage - Self Storage Near Me - Houston, Texas

I rented a cargo van for one hour .drove it for 12 miles .when i got the van thank was on 3/4 and brought it back on 3/4 .in 4 days there was charge of 66$ on my card .This is absolute fraud..not a right place and people to do business with . read more

Public Storage - I received the van with 3/4 tank on fuel . .i was charge 66$ for 12 miles,This is absolute fraud. not a right place to do business with . - Self Storage Near Me - Houston, Texas

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This has by far been the worse experience ever. All of my property in my climate controlled unit was molded due to the temperature in the units were not working properly. I talked to others that were there trying to salvage what they could of their property as well. I have reached out to corporate and the manager of that property but no one will answer my calls or return my calls. This is just some of my things that were ruined. read more

Public Storage - Self Storage Near Me - Houston, Texas

My storage unit at the champions location has been with out humidity control for over a month, verry hot in Houston,Tx. No repairs as of 8.5.21. read more

Let me say that Sandy should get a week off because she was so resourceful and helped me when I pulled the storage door up too high. She went to get a ladder and hammer and she went above and beyond her call of duty! I loved that she didn't get mad because employees at different businesses don't want to put in the extra work, but Sandy was a real MVP! She gets 5 stars from me! If you are reading this: Sandy keep being your sweet and helpful self! It really pays off in the end! read more

When I first rented my unit the gal was fantastic! BUT then I went on a Sunday to get my code and the other gal was very rude and was screaming from a car that she was busy and I would have to come back later. My thing is I was reading the sign on the door and then the screaming started at first I had no idea who she was screaming at then I realized when the entire car was giving me a dirty look that she was screaming at me. Work is not the place or time for you friends to come and hang out with you!! Grow up be respectful at least while you are on your job. The whole thing just gave me a new opinion of where I just rented a unit. On top of that the light in my unit does not work and I am not leaving the keys to get it fixed, it should of been done before I moved anything in!! Jeannie West read more

Amazing service!!! Timmetria explained everything clearly and made the process super smooth. Highly recommend this place.

Abby was very helpful when getting me in to a storage. It was very quick and not a all day process this location is a must, also the security is great so while I'm away I will not be stressed about my things. Thank you Abby for the Help. read more

Jackie was awesome! Got me what I needed and processed the paperwork fast! Very clean facility and easy to get in and out!

Taylor helped me get a storage unit on Sunday and she was very knowledgeable and nice. I got everything I needed, and had no issues with anything. She explained all the services I was getting and told me about the additional equipment available for purchase. I'm glad I chose this place for my storage needs. read more

Great Customer Service with Great Staff! Tiffany explained everything to me in great detail why also training a new staff member. She was helpful and funny. I was taken care of in a very timely manner. read more

After two years I finally Moved out of my storage unit. During my time there Erica was a huge blessing. During my last few months there, there were times when I was late on my payment she never made me feel embarrassed or bad she was very understanding. She was always willing to get right up if I need help. I never felt like I was ih interrupting her. It was clear that she was there to work. Erica thank you for making my storage experience a Positive one. read more

I would not rent from this location any Public Storage location again. I rented a climate controlled unit at Public Storage for my sons college furniture. Received a call from the district manager that there may be an issue with my unit. The unit is next to the maintenance room which contains the air conditioner for the building. Upon inspection, the a/c unit leaked an water ran into my unit, and was soaked-up by the sofa, mattress, and carpet in the unit. The smell of mold was very strong, and when I pulled pack the other contents of the unit there was mold and water damage on the sofa and bed. The manager told me that because I waived insurance, and renters store at their own risk, they were not responsible for the damage. They also wanted me to remove the furniture and dispose at my expense. I understand that if there are issue with weather or theft, I am responsible. However, when the damage is caused by the lack of service on the buildings equipment, the location should be responsible. Very disappointing! read more

Jackie the property manager was more than helpful at property 08487 in helping me get a large space where other properties in the area were less enthusiastic to helping me. Jackie made it easy and with less hassle. So I recommend anyone who needs a storage space in this area to contact the property mgr Jackie directly. She was more than helpful!!! read more

Erica was great, made the process easy. Very friendly and did not take long. All questions were answered, excellent communication

Working with this property manager, Abby, was very easy. She was very informative, gave me a great deal, and made the whole process easy and quick. The storage units are well maintained and I would recommend this property to anyone.Thank you!! read more

I rented the property on January 31, 2015 and while the property representative was kind and considerate. However my overall Public Storage experience is turning to a nightmare. I was told prior to visiting the property that I would be renting the storage space for the month $1 for the month of February but now I learned that when I did my contract they did not include the amount of my first month's rent in the contract. I really believe that they should have explained this to be while I was at the location and when I called in to reserve my storage space which they did not. Now on Sunday 2/22/15 I was called by another Public Storage facility representative that was rude, ghetto, and lack the intelligence of a grain of sand to tell me that my payment was past due. I tried to explain to the individual that I just rented the space on 1/31/2015 and that I was told that my first payment wasn't due until March 1. Well she didn't receive that bit of information well and begin to tell me that if I didn't then I would assess the late fee, lose my property and if wanted to pay through a representative it would be a $20 fee and the automated pay charges a $10 fee. After I trying to speak with her manager she became more difficult so I told her where she could get off and I hung up tried to call the property back thinking it was the one I rented from and low and behold it wasn't which explains here behavior. I finally got a hold of my location and the representative Jackie that initially signed my contract with told me she didn't understand why I was being charged so soon since I signed up on the last day of the month and told me that she would call the head office to find out what was going on but today she tells me that charge me for a day worth of storage and forwarded my dollar rental fee to February which was less than 12 hours away. I visited 2 other locations before I found this location. The first on I reserved several days in advance and spoke to the property manager several times that day and it was until I got to the property that she decided to tell me that the freight elevators were out because the space that I was renting was on the second floor. The second location I told the representative that I was right down the street from them so that I could rent and she told me that she would be waiting for me but when I got there the office was lock and even after waiting for 30 minutes no one ever came to help me so that is when I ended up at my third location. PS representative Jackie did her job however public storage as a company in my book are crooks. If your going to prorate my storage space do it right down to the day I first signed my contract. So the amount I should have paid for a half days rental is about $8 buck if that, read more