My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

The storage unit is not burglar proof as I am a victim of a bunch of my rare items are missing out…read moreof a storage unit that was secured .. the subjects must've climbed up the top and pulled items through because the unit was not damaged .. highly upset

This location does not have gated access. There are homeless people hanging around the property and…read moreeven sleeping outside all hours of the day and night. One homeless lady has a storage unit there. AND she lives there. Management does not care I guess, as long as she pays her rent. There are mice, roaches, and some kind of gnat infestation as well. So you need to put down glue traps and roach paste in your unit. The new manager will spray if you report the problem. And they come collect the mice on their glue traps in the hallway if you let the office staff know about it. It is not a climate controlled building. So when it is hot outside, it will be hot in your unit. When it is cold outside, it will be freezing in your unit. There are other storage companies who provide better service. I encourage you to go with them.

I came in here to help a few friends get some stuff put of their units and omg... The rat…read moreinfestations in the units is horrifying and disgusting. It's unsanitary to the point of dangerous. Everything is COVERED in ran feces and urine. You NEED breathing equipment, gloves, and sanitary equipment to even go into the units. This was across MULTIPLE units with MULTIPLE friends on SEPERATE occasions. None of these friends were related in any way either... This is a problem with the property. What's even worse is that this isn't the only Public Storage property that I've been to like this. In fact, it's the 2nd one... It makes me absolutely sick. I actually say the last part literally. The last time I went to this exact location was on Sunday (4/21) and was exposed to these horrible, rancid conditions. I have SEVERE COPD, lung problems. I've been coughing, choking, having nose bleeds, etc since then. This place is so contaminated by rats, rat feces, and rat urine, that it's unsafe. It makes people SICK. My friends have made so many complaints that it's not even funny and the employees and managers just brush it off without a care. It's not a joke and it's not funny. It's dangerous. It's unsafe. It's hazardous. This facility needs to be investigated and shut down by the health department.

Glen Burnie location, Jessica was awesome and patient. Had an issue with online reservation but…read moreshe quickly resolved the issue and got us the rates that are advertised online . Clean, safe and well lit. Definitely recommend.

Great Facility, I feel my belongings are safe and secure. The only problem is The Rent. It went…read morefrom $137 to $249 per month in a matter of a year and some change. And every time you call, they give you some song and dance about "We can work with you" so your rent will still be increased, just $20 less, to make you feel good about it. I had to move out. They pray on people not wanting to do the work to move out. But, it's business. If you have people willing to pay more, that's what it'll be.

Honest and great customer service. If you are searching for a storage unit that you can trust, this…read moreis it. Especially for my fellow Service members, if you are in need of a long term storage, look no further. After doing some research of storage units around the around, I chose this location and company because of the professionalism of the staff, their like-new storage units and building, and security. Also, the owners live in close proximity which would allow for emergencies to be handled immediately. Lastly, the professionalism of the staff is outstanding and I was even notified of a better deal prior to my signing for long-term storage, allowing me to save a lot of money, which shows that customer satisfaction is above financial gain.

We keep our teardrop camper here, better known to the staff as *the coffin*! We've had great…read moreservice and we like that our camper is undercover. While it would be a lot more convenient to have our own storage garage, we've had no issue getting them to pull our camper out for use. While there may be more inexpensive storage, this works for us. Great staff!

Amazing service. I have been there for years never had one problem with them. Great service and a…read moregreat operation

Swift,courteous, and professional. Appointment schedule met. A nice experience. The customer…read morematters.

I should've listened to the reviews on this company that were so low. Unfortunately, we were in a…read morepinch needed to move quickly after another moving company canceled. I spoke with someone on the phone who gave a low quote, had immediate availability, and I understood the terms of the quote which were they charge a full hour just to come to your house for travel and then a two hour minimum. Our move went two hours over the minimum. This was not helped by the fact that they insisted on taking their time to wrap everything in plastic wrap even when we had some cheap stuff that we said just throw it on the truck we don't care, and disassembling things that really didn't require it. Our house was only 900 square feet and we did not have all that much and were moving less than a mile away, not across the state or country. We had to finally stop them and say this is getting to be too long and decided to dismount and move our TVs and bed frames by ourselves the next day. We were fine with paying for the extra two hours. Then comes the surprise: A $400 FEE FOR MATERIALS. What materials? Plastic wrap and packaging tape, and I suppose depreciation on their moving blankets? Seriously folks, this company will get you one way or another. Make sure that you have wrapped up everything yourself. Their workers were personable and hard-working, but the business model here is to ensure you go over the two hour minimum and to charge an exorbitant rate for materials. Do not be deceived on the phone when making the initial appointment by their very knowledgeable and reassuring booking staff. That's why I thought a two star rating must have been a mistake. I was talking to a real person. The text messages that were sent seemed to have prepackaged responses and I ask if I was talking to a bot they said no. They claimed their Yelp rating is low because they "don't pay for reviews like other companies." Well, I'm a real customer and have paid dearly to provide you, the unwitting consumer, with this review. Moving is stressful enough. Getting ripped off is just insult to injury. Their phone number will come up as spam on your phone, and if you've made it this far reading this review, you can understand why. If you're desperate and have lots of cash to burn, this company will be great. However, avoid if you can!

Today we added items to our box. We have had a room here for over 6 years. The space is kept…read moreclean, temperatures are regulated, and the price increases have been moderate. I also appreciate the security measures.

Very courteous service I always received from this U-Haul company in Glen Burnie, no matter what I…read moreneed.