This Public Storage site is now Self-Service, by appointment only location, that delays and up-charges for ANY needed service such as a lock cut. They have removed the Store Hours from the Front Door, mostly emptied out the Store Room and want customers to undertake all services possible via phone (610-350-4387). Any stated hours by the phone service and false as Public Storage now wishes you to make an appointment to have ANYTHING done. Do NOT Rent here nor trust Public Storage. Anyway, the rumor is that the site is up for sale and that is the reason why they are winding down operations. read more

Great service ; I couldn't remember my code so the employee in charge changed it to my phone number. That is service above and beyond . Easy access, and good hours . As long as you are in by 9 p.m. you can stay as long as you need to . read more

will be moving out of my Frazer storage unit & closing my account with you at the end of this month (January). I feel like I'm being harassed with bogus "overdue" fees - particularly the last 2 lien fees. I used your Frazer facility for close to 15 years. But it only took your local property manager (Harry) 4 months to make me no longer trust you or want to do business with you. read more

I've been with this place for years an d had no problems. About a year ago, the roof in my indoor unit leaked. I was asked to move to another unit on the same floor so they could make repairs. As i have a bad back, it was taking time. Then, halfway through the move, I was informed that the leak was repaired. The prop manager looked at my rate and wondered why I was paying so much, and reduced my rate. The ONE positive. I went back there today, and the leak WASN'T fixed. Many collectibles now water damaged. No way to call corporate and complain. I asked if they could supply a tarp to put over things. The woman said she'd sell me one. Also, the bathrooms haven't been cleaned in years. One of them has feces splashed all over the wall and the handicapped bar. If I weren't moving in a few months, I'd be out of there immediately. read more

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buyer beware! the Public Storage unit I rented on Swedesford Road in Berwyn was an interior unit. I was only there a short amount of time and when I went to retrieve some items the unit was wet. There had been a leak along the back wall of the unit and the person that was on duty and apparently the manager could have cared less. I called the corporate number and was told that a district manager would be calling me and I never received a call. I called again and was told that the district manager would reach out to me and I wasn't called. they obviously have had this problem in the past and knew about it. Read some of the other reviews and you will see people complain about leaks. I opted not to get insurance because I was only going to be there and it was an interior unit. I learned my lesson. read more

Made a reservation for a 10x10 for a set rate of $73/mo and received confirmation email on Nov 3 with move-in date of Nov 7. On Nov 4, the reservation was confirmed in a phone call with the Malvern office. On Nov 6th, received a call from the Malvern office, again to confirm my move-in date and rate. All good for the Nov 7 move-in date, right? WRONG! Go to the Malvern office to move in on Nov 7th and I'm told that they do not have the 10x10 unit I reserved at the price I was quoted on my reservation. Said they had another 10x10 but at almost twice the price. The young man (who couldn't be nicer) at the counter called his boss to see if he could offer me a different 10x10 at the same price. The best they could do was offer me the alternate 10x10 at the higher price and credit me back the difference between higher priced unit at the price I was quoted on my reservation in the form of a credit card credit. Sounded a little convoluted way of getting the price I was quoted, but I understood and agreed. All set right? WRONG! Today, Nov 13th, I just received a call saying that the request for the credit to honor the reservation price was denied by Public Storage's Customer Service. It's becoming very clear that all the other negative reviews about Public Storage bait & switch tactics along with rent prices increase immediately after customers move on their very first invoice are indeed justified. Extra Space Storage right down the road doesn't play these games. Rent there instead. read more

If I could give zero Stars I would. I just moved into this unit 2/26/18 and as of 8/1/18 my rate is increasing over $30 and I have NOT received proper notification, well none at all for that matter! I was told an email was sent and a letter mail to my home. I have not received either and have checked junk mail as well. The district manager was notified and doesn't care to work with me because the new rate is below market rate (by $5). When speaking with the property manager she is unsure about the frequency of rate increases in addition to an annual rate increase. I am currently pregnant and will be out on maternity leave soon with my income changing. I understand that rates do increase, but I do NOT think it's okay not give notice. The only reason I found out is when I logged on to pay my bill, I saw the rate for next months rent. This is unprofessional and not ok for a business to operate like this especially to customers who pay their rent on time. My unit isn't even climate controlled and for such a drastic increase is insane to me. *UPDATE* So turns out my email notifying me of an increase was never sent it's still pending. My rate will definitely be increasing but I will have more notice. If you're thinking of renting here or any other Public Storage location because the rate is cheaper.... think again. They survey the area for other storage rates and raise rates accordingly at least every 6 months. I added an extra Star for receiving a prompt call back and having some time to plan for the rate increase. read more

Ron was extremely helpful. He told me about a half off special and assisted me with booking the size of unit I wanted (that was not showing up online as available). He went above and beyond to assist me. He was very pleasant and when I was getting stressed he was able to assure me it would work out. I now have a unit at half price for the full term of my rental. I am pleased. Highly recommend this location. read more

Within 10 days of me renting a storage unit the roof leaked and I went to access my unit and there was a 6ft by 4 ft puddle of standing water on the unit floor. District manager Regina is nasty and will not return calls, if she does she won't leave a message because according to her they are "legally not allowed to" They also fired poor Rich which was the only redeeming quality about this place. AVOID AT ALL COSTS UNLESS YOU ARE VERY DESPERATE FOR STORAGE! read more

Tami is the most helpful managers I have had the pleasure of dealing with. Attentive to details and very courtious and professional. This is the second time returning to this location and Tami made it easy and simple. read more

Been at the Frazer location for over five years. Mgr Robin is very accessible to all my needs. Was in urgent need of a climate control unit, as I need for summer months. Usually hard to obtain, especially one that I can get for pallet purposes. Robin kept me informed of availability and called me when one became vacant. Saved me a summer time of extra work. Robin even helped me get a tractor trailer driver out, who inadvertently pulled into Public Storage, by going out onto busy US30 at 11:30 am and stopping traffic so he could back out. Keep up the good work Robin and thanks for all you do Joe Stacy read more

After having a bad experience at the West Chester Public Storage last year, I was hesitant to rent a unit with Public Storage again, but the $1 first month rent was hard to pass up. Rich at this location definitely changed my mind about Public Storage. He always made sure to say hi and make sure there were no problems accessing the unit and just generally made me feel welcome there. 11 out of 10 customer service, rock on, Rich! read more

Well had nothing but rave reviews about this place. But now within 1 year the fellow I like that ran this location (Phil) is gone and I just got a notice that my cost for my unit is going up over 15%. I think I will shop around now. Update...I am even more unsatisfied with this pace than ever! You show up, need to get to your stuff, forgot my access #, and nobody in office at peak time? Waste! read more

I have rented storage space in New York, Nashville, Indy and now Philly area and what can I say - they are a godsend for residents of modern closet-less apartments. That said, I have seldom met anyone as pleasant and knowledgable as Carol at Malvern/Frazer Public Storage. She is a sweet lady who rented me a small space and couldn't have been nicer or more thorough on her first weekend at this location. The place is immaculate and climate controlled and the price reasonable. Having to rent storage space is a pedestrian task but she was sweet and helpful making it all easier. Thanks Carol and thanks Public Storage. read more

AVOID AT ALL COSTS! DON'T RENT HERE!! THIS PLACE RUINED MY LIFE DUE TO A MICE INFESTATION THAT RUINED $5000 PLUS DOLLARS OF MY BELONGINGS. There are NO efforts being made for RODENT control. Within the last 3 weeks, I have gone in and out of the locker and cleaned TONS of MOUSE droppings, only to see NEW droppings every time I visit. I have contacted management four times about the pest issue and no one will provide any answers...other than the ludicrous response of "we are putting out pest-reducing pellets." Really? Not a single trap has been laid and mice continue to run rampant. My 1600 dollar couch is RUINED due to having mice droppings and blood on the fabric.Their ridiculous protocol is you file a claim and get $250 dollars back. It's common sense that mice carry serious and sometimes fatal disease, and I can never sit on the couch without worrying I will get sick so it has to be thrown away, and I was told I have to pay to have it removed lol. even thought it's PUBLIC STORAGE's fault!! Interestingly, Regina, the RUDE district manager, should have been on this issue immediately but she will NOT get back to me, no matter how many messages I leave . No one at this company cares about the mice infestation. Also, I had two lockers and BOTH lockers doors were broken and would not stay open .I had to hold them open and I called Regina 5 times asking to have this fixed and she blocked my calls. So I got charged full price every month for two broken lockers In addition to all of my things being ruined by mice. Also I paid twice by mistake one month so I called customer service and they said put a stop payment on your check so we can cancel the duplicate payment you made. The next thing I know, I am being charged $25 fee!!!!??? they went ahead and tried to cash the extra payment after they just said they would cancel it and also made me pay them $25 for doing so. INSANE!!!!!!!!!!! this place is literally HELL ON EARTH. they should be shut down. THey are all evil, scum trash rude people that work there and the place itself is filthy, bathrooms are filth and the elevators are always broken. Do not rent here!!! Please, stay away from this fraudulent and horrible company at all costs. I will continue to take actions against them, I have already notified my lawyer and the board of health. You won't get away with this. read more

I searched many local storage places and by far The public storage was the cleanest and least expensive for a climate controlled unit. The girls at the front desk Jessica and can't remember other girls name, were fantastic with answering questions and getting me set up. I am not sure how long I will be there but I feel that my belongings are safe and accessible for me. read more

When I signed, they said rates would not go up for at least a year. I started my lease in December 2016 and it's just 6 months and the rent automatically went up 20% without notice. I am one angry customer at the moment and this is one of the worse customer service and business models ever. Will be moving out soon. I'd rather pay a premium for better customer service with a decent solution instead of being forwarded to "customer service" which is basically the property manager! Please don't lure people in with false advertised prices and promises. If you're going to promise something as a property manager and as a company, please honor it. You'd make more revenue with me staying on at the initial rate that I signed up for than me leaving when you raise the rent. read more

Rich is great. Always helpful. Nice location, clean.

I have nothing but good things to say about this location. The property manager Phil has always been nothing but a pleasure. I kept a unit here for the last two years, and changed my unit two times. Each time, the move was made easier by Phil's help. The grounds and buildings are well kept and perfectly updated. There are always carts available, along with clean bathrooms, and perfectly maintained climate controlled buildings. I only closed my unit when I bought a house with a basement so my storage unit was no longer needed. I would ABSOLUTELY recommend this site to anyone looking for a safe and clean place to store their things!! read more