UPDATE: 4/1/26- BE CAREFUL HERE GUYS…read more After posting my original review, I was contacted by management and asked to follow up directly. I did, and I'm sharing the outcome for transparency. My unit was located on the third floor, and I was informed that there are no cameras on the third and fourth floors( Go figure!), only on the first and second floors and at entry points. This was not something I was aware of when choosing this facility. I was also told that they are not required to disclose this. I purchased a disc lock from the facility based on the expectation that it would provide adequate security. After the incident, we researched the lock and very easily found information that the locks were easily pickable , which raised concerns for us. We also had concerns about aspects of the unit area (specifically the upper gate structure). From our observation, there were some protective barriers ar the top but there appeared to be openings/gaps. These openings raised concerns about whether the area could potentially be accessed from above. During the conversation, the representative emphasized that this is a secure and well-managed facility. However, this did not fully align with my experience. There were MULTIPLE instances where I had difficulty accessing my unit, even one instance where I was locked in the facility and unable to exit and had to call for assistance. There were also times I could not access my unit at all. Each time these issues occurred, I contacted the facility to report them. Based on those interactions, my understanding is that the facility had been made aware of these access concerns, and they were not fully resolved. I shared these concerns again during our conversation. I was told that if they had been aware of these issues earlier, they would have addressed them, and that my feedback would be passed along to leadership. I was also told that my suggestion regarding adding cameras to additional floors would be shared. Ultimately, I was told there was no evidence available regarding what occurred and that the facility is not liable for the loss. As a result, I am left dealing with over $15,000 in missing items with no resolution. I'm sharing my experience so others can make fully informed decisions and carefully evaluate the level of security and accessibility that meets their needs before storing valuable belongings here.

I signed up for ProSafe storage in Parma today. Lady that signed me up said I can access my storage…read moreunit until ten pm- online it even says gate access until ten pm. It is 8 pm and gate will not open keeps saying access denied area closed..... I also tried the door with my code and says the same thing, access denied area closed. 8 pm isn't ten pm... not happy at all. I've called a few times and have left voice messages and can't get ahold of anyone!

Cathy provided great service! she was very knowledgable. I will continue to use my storage unit…read morehere.

Very spacious and affordable storage units for rent. Convenient to use if you are running in and…read moreout of Brecksville. I picked up a decently sized unit for $80 a month, second month free.

We had a SUPER last minute need for local storage for one of my cousins attending Cleveland State…read more She had a housing/roommate issue (yuck) that led her with a truckload of items and a plane ticket leaving TOMORROW to escape the drama. I was in charge of organizing the logistics. Which, by the way, is my least favorite thing to do in a time crunch. I've had horrible storage facility experiences in the past but was impressed by my experience with this facility. The main item being, I didn't even need to interact with anyone to get this handled. We already had enough going on, so this convenience was VERY appreciated. After a quick yelp search, Buckeye State Storage popped up. I noticed they were literally minutes from Cleveland State which was super convenient for my cousin. I immediately went onto their website and reserved their move-in special, a 10x10 for $99. I instantly received a gate code, room #, and my cousin already had her own lock from the past that she held onto. She dropped her stuff off 20 minutes later. That was easy!

Plenty of safe space to keep my stuff. Great service when you call, pretty decent deals with a…read morecouple free months when signing up and the entrance is easy to get in and out. Thanks for keeping the facility maintained with landscaping. Quality business and respectful clients.

This facility doubled my fees in less than 2 years. Definitely do your comparitive research before…read moresigning a contract. They offered us a great opening deal, but once that time period was over the price shot up incrementally until it was fully doubled.

Look for somewhere else. Prices are double than that of others..they raise prices in leaps and…read morebounds. They manage to have double standards, I.e. you mail a check and it gets delayed in the mail (they do not offer any payment other than credit card on line and charge astronomical "convenience fees"), the postmark date means nothing and the late fee is ridiculous. However, if they send a rate hike postcard, when it was mailed counts.

Very Clean Safe Secure Storage. The property is a value and the largest climate control in…read moreCleveland Ohio.

From the owner: Experience exceptional self storage at JustStorage Richmond Heights, where you'll find 162,190 sq…read more ft. of secure storage space across 1026 units. Our facility at 641 Richmond Road, Richmond Heights, OH 44143, provides a safe environment with climate-controlled and A/C units, suitable for all types of storage needs. With easy online rental and payment options, plus drive-up access, JustStorage Richmond Heights offers a convenient solution for storing personal items, office equipment, or any other storage demands.

Nice people to work with. Very helpful and understanding. We are glad that it is month to month.read more

Really great facility, good pricing, and easy to cancel when not needed anymore. Very helpful and…read morefriendly staff.

Needed a cargo van to transport a painting and this little operation was efficiently run by very…read morefriendly people. Great service at a good price.

Scheduled a 10' truck rental from this Uhaul location as well as a dolly and the insurance online…read moreprior to coming to the location to pick up. On the online order I mentioned / put into the request it was to be returned to another location, 30 miles away. I also mentioned this multiple times when I went to pick up the truck and they confirmed as they were looking over the order. They also overcharged me for a different dolly as they did not have the dolly I reserved online so they gave me a more expensive option. When I tried to return to the other location, they said I could not and had to return it to the original location. When I mentioned I stated this at least three times, the response was "you can call Uhaul customer service at Corporate if you want lady, but they or we can't and won't do anything". So then having to go back to the original location, there was a major accident on the highway next to the exit to the North Royalton U-Haul that delayed the drop off over an hour and a half. I called in advance to say I was coming 10 minutes after they closed- however no one would wait, and they said return it to the after hours drop off, which again was yet another additional charge. Not sure how anyone moves across the country with Uhaul if they are this messy between locations under 50 miles - such a terrible experience - avoid if you can!

They were on time and very careful with my furniture. I was quoted on 2 men and 3 were sent…read more Still within my budget.

Scheduled our move and paid the deposit. They called 2 days before our move to confirm everything,…read moreand the very next day they called us back to try to reschedule because the movers couldn't do the day we initially talked about. Would definitely not use this company.