This is my closeout review…read more First, I want to acknowledge the staff--John in particular was absolutely great to work with. He was professional, helpful, and made the experience pleasant on a personal level. However, my issue is with the company's pricing practices, which felt like a clear bait-and-switch. I initially signed up under a promotional offer that provided a reduced rate for the first three months, with the understanding that it would then move to a set standard rate. However, before the promotional period even ended, I received notice that my rate would increase--by nearly 38% above the agreed-upon post-promotion rate. As a result, I didn't even receive a full month at the standard rate I originally agreed to before being hit with a significant increase. That feels misleading and undermines the terms presented at signup. Overall, it gives the impression that the company relies on promotional pricing to attract customers, only to quickly raise rates to offset those discounts.

Cathy provided great service! she was very knowledgable. I will continue to use my storage unit…read morehere.

Plenty of safe space to keep my stuff. Great service when you call, pretty decent deals with a…read morecouple free months when signing up and the entrance is easy to get in and out. Thanks for keeping the facility maintained with landscaping. Quality business and respectful clients.

We had a SUPER last minute need for local storage for one of my cousins attending Cleveland State…read more She had a housing/roommate issue (yuck) that led her with a truckload of items and a plane ticket leaving TOMORROW to escape the drama. I was in charge of organizing the logistics. Which, by the way, is my least favorite thing to do in a time crunch. I've had horrible storage facility experiences in the past but was impressed by my experience with this facility. The main item being, I didn't even need to interact with anyone to get this handled. We already had enough going on, so this convenience was VERY appreciated. After a quick yelp search, Buckeye State Storage popped up. I noticed they were literally minutes from Cleveland State which was super convenient for my cousin. I immediately went onto their website and reserved their move-in special, a 10x10 for $99. I instantly received a gate code, room #, and my cousin already had her own lock from the past that she held onto. She dropped her stuff off 20 minutes later. That was easy!

This facility doubled my fees in less than 2 years. Definitely do your comparitive research before…read moresigning a contract. They offered us a great opening deal, but once that time period was over the price shot up incrementally until it was fully doubled.

Look for somewhere else. Prices are double than that of others..they raise prices in leaps and…read morebounds. They manage to have double standards, I.e. you mail a check and it gets delayed in the mail (they do not offer any payment other than credit card on line and charge astronomical "convenience fees"), the postmark date means nothing and the late fee is ridiculous. However, if they send a rate hike postcard, when it was mailed counts.

First thing I asked was when my rate would change and was told that it wouldn't if I paid their…read moreregular price and didn't use an online deal. After 2 months Bill went up 60 bucks and went in to ask and they told me it was corporate and they couldn't do nothing about it. 3 4 months later went up another 60. Can only imagine how many people get screwed who can't just sculpt or move all their stuff out after moving it in. A big scam short-term storage good long-term better make a lot of money.

Very Clean Safe Secure Storage. The property is a value and the largest climate control in…read moreCleveland Ohio.

From the owner: Experience exceptional self storage at JustStorage Richmond Heights, where you'll find 162,190 sq…read more ft. of secure storage space across 1026 units. Our facility at 641 Richmond Road, Richmond Heights, OH 44143, provides a safe environment with climate-controlled and A/C units, suitable for all types of storage needs. With easy online rental and payment options, plus drive-up access, JustStorage Richmond Heights offers a convenient solution for storing personal items, office equipment, or any other storage demands.

Nice people to work with. Very helpful and understanding. We are glad that it is month to month.read more

Really great facility, good pricing, and easy to cancel when not needed anymore. Very helpful and…read morefriendly staff.

Needed a cargo van to transport a painting and this little operation was efficiently run by very…read morefriendly people. Great service at a good price.

Scheduled a 10' truck rental from this Uhaul location as well as a dolly and the insurance online…read moreprior to coming to the location to pick up. On the online order I mentioned / put into the request it was to be returned to another location, 30 miles away. I also mentioned this multiple times when I went to pick up the truck and they confirmed as they were looking over the order. They also overcharged me for a different dolly as they did not have the dolly I reserved online so they gave me a more expensive option. When I tried to return to the other location, they said I could not and had to return it to the original location. When I mentioned I stated this at least three times, the response was "you can call Uhaul customer service at Corporate if you want lady, but they or we can't and won't do anything". So then having to go back to the original location, there was a major accident on the highway next to the exit to the North Royalton U-Haul that delayed the drop off over an hour and a half. I called in advance to say I was coming 10 minutes after they closed- however no one would wait, and they said return it to the after hours drop off, which again was yet another additional charge. Not sure how anyone moves across the country with Uhaul if they are this messy between locations under 50 miles - such a terrible experience - avoid if you can!