Nice people to work with. Very helpful and understanding. We are glad that it is month to month.read more

Really great facility, good pricing, and easy to cancel when not needed anymore. Very helpful and…read morefriendly staff.

I needed to update my info this weekend. Tiffany was very helpful…read more This is a reliable storage complex with good employees.

Carol and Kimberly were great! We needed a quick solution and they helped us with finding just the…read moreright solution.

After requesting info from several storage companies to see their facilities, Steve (Owner) @ Smart…read moreSelf Storage responded in a timely manner with no BS info about both intro and regular rental rates. See above. I was impressed with the cleanliness, quality and the security of this facility. Steve's straightforward service included showing me a 10' x 10' unit and made sure that I was clear on how I access the property & my unit. There is a secure access restroom that is open 6 AM till 11PM. No, I am not Steve's brother-in-law.

I recently had the good fortune to discover Smart Self Storage in Macedonia…read more I'm moving here from out-of -state and spent a day scouting storage facilities to prep for the move. Many places are a bit run down or operated by large corporate chains. My experience with the bigger chains is frequent and unpredictable rate increases. Then someone recommended Smart Storage which had just opened about a month ago. AMAZING! The place is brand new, really well designed, and I appreciate that access is NOT 24/7. Currently access is 6AM -11PM. I never loved the idea of people rooting around at all hours of the night. The units are immaculate and it appears that all of the infrastructure, cameras, and access doors are the latest tech. The best part of the entire experience is the owner Steve. This is a family owned and operated business. What a difference from dealing with an anonymous corporation. Steve helped me figure out the right storage solution for my needs and made the entire experience a joy. I look forward to coming here. For the record I am not being compensated in any way for this review. After 30 years of renting various units I will say this is the best I have come across. Check it out for yourself!

I went on the website last night and quickly became overwhelmed with the information. I signed off…read morenot completing my registration, I have never used a storage unit before. Fortunately, for me I received a phone call from the nicest person today, Dedreeya, who talked me through the registration and was able to answer ALL my questions. She made this transition for me painless. Dedreeya, has my respect and gratitude. Debbie L

Price was high. Water leaked into my unit. Dead mice in unit. Was better when a person was on the…read moreproperty. $200+ for a 10 x10 unit is costly.

Needed a cargo van to transport a painting and this little operation was efficiently run by very…read morefriendly people. Great service at a good price.

Scheduled a 10' truck rental from this Uhaul location as well as a dolly and the insurance online…read moreprior to coming to the location to pick up. On the online order I mentioned / put into the request it was to be returned to another location, 30 miles away. I also mentioned this multiple times when I went to pick up the truck and they confirmed as they were looking over the order. They also overcharged me for a different dolly as they did not have the dolly I reserved online so they gave me a more expensive option. When I tried to return to the other location, they said I could not and had to return it to the original location. When I mentioned I stated this at least three times, the response was "you can call Uhaul customer service at Corporate if you want lady, but they or we can't and won't do anything". So then having to go back to the original location, there was a major accident on the highway next to the exit to the North Royalton U-Haul that delayed the drop off over an hour and a half. I called in advance to say I was coming 10 minutes after they closed- however no one would wait, and they said return it to the after hours drop off, which again was yet another additional charge. Not sure how anyone moves across the country with Uhaul if they are this messy between locations under 50 miles - such a terrible experience - avoid if you can!

I did get a great deal but the person who i spoke to on the phone left out an administrative fee of…read more50 dollars. It is absolutely necessary that all fees be disclosed to the customer when we are pricing the units and services.. I almost didnt have enough money to cover it.. I absolutley loved the amazon egift card i got...

Poor management at the location in Shaker Heights. The manager was unable to answer a simple…read morequestion and was over talking me. He also hung up when I asked him his name. This location doesn't even deserve the 1 star

I put in a reservation for a truck the week before I went to pick it up. Everything went great. I…read moreanswered all their questions. Gave them my card information. No problems. I showed up to pick up the truck. Everything seemed to be going fine and then they asked for a third phone number. I didn't have a third phone number to give them. They argued, and I explained to them that I had nobody that wasn't at work that I could give them a phone number to. The manager decided to cancel my reservation and send it to a place that 2 single white women should not enter down in Cleveland someplace. There are other rentals closer that he could have chosen. When I called customer service (while I stood there in line) they told me that there were other forms of ID he could have asked for. All she asked for was a phone number. He did not give us any other options. The woman at customer service said there was a list of things that pops up. When that phone number request pops up. He could have asked for any of those things. And we actually had a couple of them. The way he spoke to us was condescending and rude. I was at that location 2 weeks ago, rented a truck and a storage space, had absolutely no problems. The people were so friendly and went out of their way to help and get me what I needed. I will never go back to U-Haul again.

Ive rented here multiple units and trucks here. Every time they increase my rent within a couple…read moremonths of me moving in. Im not local so there is nothing I can do to relocate my things. I will call and they will act as though it was unintentional and make some effort to make it right. Its bad business. High staff turnover. It is clean, neat, climate controlled, good hours for access, and a one stop shop. I doubt I will be back here for a unit.

I have used this facility for years. What I like most is the personal attention :) They know who…read moreyou are and care about your stuff. It helps, of course, that the prices are attractive. It is away from densely populated areas, though close to Ravenna and Streetsboro and I-80, I-480. It is a very secure facility; high fences and sturdy separated buildings, secured gated entry after hours. Easy access to facility and your unit. Office is on the premises, so they also keep an eye on things. Everything here is clean and well maintained. The office sells locks and related items in case you need them and, as mentioned earlier, the owner and staff are happy to be helpful. It is hard to imagine how a storage facility could be better. I am confident my stuff is safe from both weather and people, so that why I keep it here :)

As a business man I find the professionalism and personal attention very refreshing. The staff is…read moreknowledgeable, courteous and willing to go the distance it takes to make any aspect of their services comfortably usable. After all they provide storage, truck rental and uniforms. Storage: Many sizes to to fit any budget and weather proof doors. Secure gate accessible 24/7/365 and active video camera protection, plus high fences and buildings that are not all connected adding to the security of each unit. Truck rental: Quality trucks at a reasonable price. Clean, well maintained and helpful staff. Free truck usage to gather your stuff and move it in the first time! Who does that? Uniform/Embroidery/silk screen: This place is miss named. Route 14 Storage is a great storage facility, but, the embroidery, silk screen, uniform aspect is unbelievably diverse. Uniforms, logos, t-shirts, jerseys, security uniforms, novelty items, hats, pens, etc. all available at this facility. A graphic designer is on staff to help you design anything you need from hats to pants to pens to whatever you need (even shoes?). I love this place and the people who staff it! Many thanks to all who work there.