Do not take your car to Broadway Auto Repair in Garland, TX…read more The manager, Erik, is completely unsympathetic and dismissive, and the technician, Ruben, was extremely rude and disrespectful--not just toward me, but toward women in general. I brought my daughter's car in for a part replacement. From the start, their attitude was rude, but I gave them the benefit of the doubt. I paid upfront for the part they ordered, but they never communicated when it arrived--I had to keep calling just to get updates. After waiting 3-4 days, they finally received the part. I dropped the car off early in the morning as instructed and was promised same-day service. Again, no communication. I didn't get the car back until the following evening. Ruben claimed the car was safe to drive--even though my daughter has a baby she drives around with. Yet the car was still having issues. I took it to another shop for a second opinion, and they confirmed the exact same part still needed replacement. When I called Broadway Auto Repair about it, they refused to take responsibility and said I'd have to pay another labor fee for them to fix their mistake. This shop uses cheap parts, overcharges, and takes no accountability for their work. Erik offered no help whatsoever and insisted they weren't liable. What a joke. Save your time, money, and frustration--avoid this place at all costs. They are unprofessional, dishonest, and completely unreliable. You've been warned.

Went in right before closing to do an inspection and they did the inspection very quicklyread more

guy actually made my day considering my car was out of commission. super friendly, excellent…read moreprices, and good work . he went above and beyond my expectations without the hassle of going to a shop. saving his info for next time I need a mechanic . A+ service

Rey was absolutely heaven sent. I was 4 hours away from home and my power steering pump went out!…read moreHis timing was less than 15 minutes, his quality of service was top tier! He values his customers and treats everyone with respect.

We started using Golden Rule when they opened originally and will continue as long as our cars need…read morerepair. Truthful, honest, integrity and care for the best interest of the client. You will not find better

Golden Rule is a great independent car care center that always provides high quality service and…read morebest of all can be trusted to not push repairs that are unnecessary. Their repair costs are always reasonable and the service/repairs are always done in a timely manner.

Front desk guy was a very good people person. Not just with us but I heard him on the phone while…read morewe waited trying to find another person find an auto shop that they felt more comfortable with because they were unhappy with Eagle's diagnosis. Even offered to drive the car to the other shop. For us, AC problems. Could have been a host of issues, possibly expensive. I brought it to them at noon with a full garage. They got it in banged on the blower motor and it worked. Charged me nothing. Offered to call me the next day with a price to replace it. This is the kind of behavior that builds trust. When customers are skeptical about things they don't see or understand, they seem to accept this and work with it. I'm definitely coming back.

Helped me to find a transmission that kept my old vehicle running, all at a fair price.read more

Right when I was losing faith in finding an honest mechanic, we stumbled into Diaz Mechanic. After…read moreother places were telling us to get a new engine, Mr Ramon was able to find the issue, fix it, and avoided us having to replace the engine. I cannot thank him enough. He is now the only person I trust with my vehicle. He did not try to upsell us anything. He listened to me, listened to the concerns with my vehicle, diagnosed it, and fixed what was needed at a great price too! He is now who I will be recommending to friends and family. Thank you Mr. Ramon for buying us more time with our suburban we love!

Great customer service and very knowledgeable. Would definitely recommend to everyone. There's no…read morejob too small or too big that they can't handle. Great family business.

In the last few years we have had two vehicles fixed at Lewis auto and will continue to use them…read moreforever. They were honest and correctly diagnosed problems . We took our vehicles to different mechanic shops for quotes both times and Lewis auto less money.They even informed us that other mechanics were wrong in their diagnosis or trying to charge us for things we didn't need. Good people, great business. Very rare these days in auto repair.

Very poor service. problem after problem with our vehicle they also forgot to put our pin back in…read moreour steering wheel and it fell apart while driving. very poor customer service do not recommend if you care about your life

I had a great experience at Town East Automotive today! They provided quick, fairly priced service…read morefor an oil change and tire rotation, wrapping everything up in just 30 minutes. I especially appreciated that they gave me an upfront estimate before starting the work. The staff was friendly, and the waiting area was clean with complimentary water. Highly recommended!

These guys are awesome. The mechanic I've been using wanted 6500 to do the front end rebuild that…read morethese guys did. Now, I still paid them the same price to do that work on my 07 Silverado, but it also included getting my washer reservoir, and transmission cooler lines replaced, AND new ceramic brake pads in the rear.

So my Acura needed spark plugs... this is my own novice intellect saying this because my mpg…read morestarted to be like crap and it was sluggish...so the first thing that comes to my mind and the cheapest is change spark plugs and engine filter...and yes, I know nothing about cars. So I politely call the dealership and was quoted 80.00 per spark plug...only the spark plug!!!! Say huh? I've started to do my own nails, but I assure you I have not smelled enough nail paint fumes and acetone to go for something as insane as that!!! So I asked what kind of plugs were these, and if they were made of gold and he said, "No platinum". I researched spark plugs and from what I read, it stated iridium was better than platinum and at Autozone, a nice brand of Iridium plugs were at most 24.00. I was totally cool with that, but for 80.00 bucks a plug, I felt that not only should these things start up my car, they should be starting up my ass or something!!! WTF???!!!! So I called the brothers at Blackline and explained the situation to them. I had already purchased the plugs and the air filters and it they told me to come in. I did and it has been the best experience of my car mechanic life.... lol...and I will never step into a dealership again!! These guys are efficient, transparent, honest and they explained stuff like no else has...I mean, that I wasn't related to. In addition to the spark plugs, I asked questions about other items the dealership said are "issues"....one dealership says I need this, the other dealership says I need that....as a person with no mechanical knowledge, I dont know who to believe and even more who is telling the truth for the 2k they are trying to smother out of me!! I expressed my concerns to Romero and and he took the time to go one a test drive to investigate my issues and even took me in the shop and showed me that each person from the dealership was lying and showed me there was nothing wrong with the parts they were referring to....or that it simply wasnt bad enough to warrant fixing at this point....maybe much later. He could have easily said, "Yeah, they are right" and said, "but I can do it for....." These guys didn't do that! They are honest, upfront and will tell you what is wrong and still give you a way better price than anyone else and they even are cool with you bringing parts like I did. Other places would be like...we cant install parts that you bring in...it doesn't have a warranty..yadda, yadda...but the part you bring in sealed is the same part he just called autozone for 10 minutes after you agreed to his 50 % markup!! We all have to make a dollar...but these guys are doing it honestly and I will without any reservation recommend them. I'm going back for my timing belt and a motor mount and feel that quality work will be performed at a more than decent price!! Check them out..and dont be bothered about the front of the shop..its simple and that's all it needs to be in order to get your car fixed....if you care about the Starbucks machine that is able to differentiate between a latte and a macchiato...then go to the dealership and you'll pay 2x for that coffee in the long run. They have soda, a TV and they'll even drop you off at th he Starbucks if you wish!! I'm never leaving these guys!!

Great customer service!! Very fair on price and was very clear with what was going on throughout…read morethe process. This is definitely my new mechanic!