We were initially impressed with our phone rep. He took our order, processed the application, gave…read morea install date & quote that was in line with our budget; very important !Then, downhill from there. After the installer arrived everything changed to a bait then switch tactic. He claimed the application was not approved, my credit was not approved(& I know it was), then quoted a thousand dollar deposit(he said per Bread finance) who is supposedly new to their company),plus kept adding to our monthly payment. I ended the application but he kept insisting I call the office. I will not call & go through that confusion again! They are either unorganized or not quite sure what to call it, but definitely not a company you want to get involved with. We can only hope that the personal information they gathered will be destroyed. Stay safe & stay away!

Totally against Vivint. They send sales personnel that ignore do not disturb, no trespassing, and…read moreno soliciting signs and then lie about why they are there. I would never hire any business with such distasteful tactics. This company needs to go under as fast as possible.

Vivint Security committed fraud against my credit card. They charged my card not once, but twice…read morewithout my authorization. I had NEVER used this credit card so I had no idea that I had payments to make. By the time I found out, my credit limit was decreased and it was reported to the credit bureaus. This is against the law! I recouped the charges from them but the damage was already done to my credit. I want NOTHING to do with a "Security" company that practices illegal behavior. Also, before signing up with them I asked multiple questions, one being if the system ran off of batteries.... I was told YES. BUT, when the technician came to install, he wanted to drill holes all in my brand new build to access ELECTRICAL OUTLETS. As far as I'm concerned, they can come and remove the one camera that was installed (it was supposed to be two but the other was never installed). Run from this company!

Totally against Vivint. They send sales personnel that ignore do not disturb, no trespassing, and…read moreno soliciting signs and then lie about why they are there. I would never hire any business with such distasteful tactics. This company needs to go under as fast as possible.

This place is a scam they go door to door with no permits trying to take advantage of older people…read morewho don't know any better and don't want the service and use pressure tactics to push their product.

Received an offer in the mail through my energy company for free. Smart thermostat and doorbell got…read morethe equipment installed 1 day after I received an email stating. I have a free trial for playback video recordings in the email. It states, you must call to cancel. Or you will be charged $6.99 after the free trial. After spending almost 30 minutes on customer service phone call with vivant.It was clear that this company is trying to charge people unknowingly. So far, the equipment is working great.But as far as unexpected charges when everything is supposed to be free just be careful and watch your emails.

The equipment functions most of the time, but we've had struggles. Our camera doorbell housing…read morebroke. The tech asked if we wanted a new one since it was under warranty, or he could GLUE IT BACK TOGETHER! New one, please! Trying to reach someone to get customer support is such a time suck. And they have to transfer and transfer and transfer and call this number instead blah blah blah. We're going to suck it up for a bit and try to finish our stupidly long contract, or not. It's a toss up. I would never recommend this company. NEVER! Looking forward to getting back with a reputable security and smart home service.

If you don't mind being "owned" by and utterly dependent on a single provider for everything; and…read morenever want to install anything yourself in order to save some money, but rather don't mind having to pay for a service technical call for every little thing; then Vivint *might* make sense for you. I was with them for whole-house automation and security for 13 years but recently, happily, joyfully spent quite a bit of money just to get their corporate tentacles off of me. Simply canceling their alarm monitoring services was one of the most frustrating, insidious, manipulative customer service experiences of my long life. Everything about Vivint's business model is geared toward making you completely dependent on them.

If I could give negative stars I would, I have requested to speak with the GM on 3 separate…read moreoccasions and have been met with silence. JT has become unresponsive completely. Absolutely horrible experience with Home Alarm LLC. From the beginning, communication was misleading, promises weren't followed through on, and getting straight answers became nearly impossible once paperwork was signed. Trying to cancel or get assistance turned into a complete runaround. The sales tactics felt extremely pushy, and after installation, support suddenly disappeared. Calls went unanswered, messages ignored, and every conversation seemed to lead to another excuse. I was left feeling trapped in a contract I no longer wanted, while nobody seemed interested in actually helping resolve the issue professionally. If you value honesty, transparency, and customer service, I would strongly recommend looking elsewhere before doing business with this company. This has easily been one of the most frustrating consumer experiences I've dealt with in years. Useless equipment and broken promises aren't even my issue, the customer service is nonexistent. I am still in my cancelation period and there's no response.

Worst experience EVER and 1 star is only bc you can't do a minus star! The "Rep" John Simpson made…read morepromises he never intended to keep. Pushy and full of himself, fast talking BS and interrupts and speaks over you. The install was horrid, the 2 cameras and free install he promised was NOT done and excuse after excuse, offered a stupid door lock instead that wasn't installed correct (it was crooked) so the door wouldn't lock completely, tried to call John severals times, left messages and just silence. No one called back and he never responded until we texted him that we ARE SEEKING legal counsel with this bait and switch practice they are pulling. When he finally did respond he was again so full of himself he wouldn't listen to reason that what he promised did NOT happen and the fact that my 93 year old mother couldn't possibly get to the panel in time or a bad fall in the process meant nothing to him. No empathy or understanding of that possibility was just plain rude and unsympathetic to an old lady falling and really hurting herself. I was furious. ADT was even worse trying to fix the issues these "authorised Dealers" caused. It was a nightmare from start to end. We are going to take this to ADT CEO and let him know exactly what their dealers are pulling on hard working Americans. Shameful and uncalled for. We are good people who were taken advantage of and we won't forget it. Now we are stuck with crappy equipment that doesn't work, the door sensors keep falling off the doors and if I could take a sledge hammer to the panel I would. Run far and fast from this fraud Co. bc the settlement should never have even got to that point. Bad lousy business practice, that should be all you need to know to stay far far away!!

My attempts to cancel my contract with Brinks and ensure it is not renewed have been an absolute…read morenightmare. I've submitted a complaint with the Better Business Bureau, and since February have attempted calling Brinks dozens of times to cancel. I have been transferred, have had my calls dropped, and have been placed on hold for hours. Update: I was eventually able speak with someone on the phone to cancel my contract without an automatic renewal.

It is almost impossible to cancel service with this company. They will say just about anything to…read moreget you to sign on again. I was told that I needed new equipment in order for my service to work properly. I was told that if it did not work properly I could cancel within 30 days and they would pick up the equipment, no questions asked. I was also told that I would be refunded the charges from the previous month and I was not. It is difficult to trust the security of my family with the company that lies.

Had a great experience getting our electrical selections done with HomePro for our new build with…read moreBeazer. Everything went so smooth and we greatly appreciated how Brian walked us through each step in the process, gave us confidence in the decisions we were making, and helped us understand what options were included in our build, total cost of any additional options we wanted to add, and he didn't make us feel pressured to make any decisions that were additional expense. Cannot say enough how different our experience was compared to what we saw in some others reviews, sorry to those that had a bad experience, but ours was great!

Video captured from the cameras is bad, but most importantly, READ THE CONTRACT BEFORE YOU SIGN ON…read moreWITH THEM. We were put in one for 5 years and wanted to cancel after 2 due to them not picking up activity in our yard on multiple occasions.....but a cheap Amazon camera in my window could. When we went to cancel, we had to pay over $1,400 to buy the remaining years out. A contract is a contract I get it, but we will never do business with this company ever again. Edit: After paying everything off, they still charged my account for another month. Will be issuing a chargeback and going to the Better Business Bureau if needed.

Great install company from top to bottom. Customer service always on point and professional. saving…read moretons of money. Happy

EVERYTHING they said was a lie. "We will pay for your electricity if the panels don't produce…read moreenough." "You will never pay for electricity again." "Freedom will add additional panels for fee if they don't produce enough" They came back and added a battery so that I can live off of the grid at night. Guess what? The battery NEVER charges. They filed for Chapter 11 Bankruptcy. They now go by SOLAR PROS.