I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

Was in the market recently for a discontinued Yakima part and had a very short window of time to…read moretry to find one before a vacation. Evan, from The Cycle Loft in Burlington, MA contacted his East Providence colleagues and found they had the part. They put it aside for me as it just so happened I'd be in the area the following day for unrelated business. The part was waiting for me when I walked in the door and they even discounted it for me on top of everything else. Highly recommend this store for their attention to detail and teamwork!!!

Buying the Bike was easy, with %100 assistance from the Trek people. However, when mechanical…read morefailures came up, (Brake Caliper seal leak onto rotor), getting help was difficult. After several visits, a call to Trek Corporate, over 5 weeks, and a talk with the manager, I was able to get that problem, as well as the shifting problem and rotor centering problem worked on. Not good: too much aggravation and too much of my time and work. I bought the bike to ride it, not to put it in my car and drive it back and forth to Trek. Ernest Berube

I Tried another bike shop but they couldn't take my 7speed MLE-E-Bike…read moreI found providence bicycle in the computer and called them . They said' Sure bring it in. I was so impressed with the way they listened to my problems and solved each one. i am now going to make them MY go to bike shop. They are great to work with. Smart and intelligent and they get the job done . I am now up and riding my bike again because of them . try them you to will be as pleased as I am. Mary L. ROBERTS

This guys are great. I've been there twice. They took care of me with professionalism and courtesy…read more Love it! I highly recommend Providence bicycle.

I love the REI in Garden City. Every employee, literally everyone, is so kind and helpful. They are…read morewilling to go the extra mile and never seem "bothered". REI has great outdoor brands and a decent selection. Prices range and things can be on the higher-end but it's no more expensive than the manufactures sites. I also appreciate that as a member I get perks like cash back, extended returns, etc.

Still five stars. We came in looking for a number of things. Kind of a scouting mission. REI has…read moreplenty to offer for hiking, camping, biking, kayaking, and more. We are looking for, among other things, a smaller tent (ours is huge) that we can easily lug around with us and REI has a large selection. We signed up for their membership several years ago. Just tell them your phone number when making a purchase and you get credit for the purchase. We picked up a UV protective t-shirt as a gift for someone. It was reasonably priced imho, very soft and moisture wicking. Brilliant. I should probably get myself one too. BTW, the company no longer offers bags. None. So bring a reusable bag if you plan to shop here. It's just another way to reduce waste and be a good steward. Some of the prices can be high, but not everything. They sell Patagonia which is an expensive brand, as well as other, more moderately priced items. You just have to know what you want and what you are willing to pay. If you check out the bulletin board upstairs, they offer guided excursions that look really fun. I check out their selection of hiking poles as I am looking to buy some. Everything from really reasonable basic models to foldable, light weight pricey models. So you have options. They have pet items. Personal care items. Clothes and shoes are upstairs. So many types of water bottles. Camping items for both the thru-hiker and the car-camper. Check them out. They are a good resource and the staff are friendly and happy to assist.

Absolutely fantastic customer service!…read more My partner got an ebike last year after contacting different bike shops throughout 4 New-England states and essentially gave up on finding a shop that had substantial knowledge of ebikes or decent customer service, so I was nervous when I started doing my own ebike shopping. I found the ebike I wanted after doing a LOT of research online, and found that Mission Electric was one of the closest dealers for the bike I wanted (Gazelle brand). Tyler the owner is absolutely wonderful. He has been incredibly friendly, very knowledgeable about ebikes, and was actually the first person running a bike shop that could answer all my ebike questions! He went above and beyond to make sure I got the best experience possible in buying and riding my new bike. When I had questions after I had ordered my bike, Tyler was always quick to get back with me and make sure I was being taken care of. If you are in the market for an ebike, I highly, highly recommend you check out Mission Electric. P.S. I love my new bike -- totally worth the money and the 2.5 hr trip to Providence.

A pleasant greeting at the door, but zero offer to assist with what was my first experience…read morebeginning to look into an e-bike. Totally understandable that he was talking to someone else, but there was no indication that he had plans to help me understand this new frontier.

I'll start off with the good: they were very nice *before* we rented the bikes. We had a…read moremiscommunication and headed up to Ipswich on Memorial Day, but they turned out to be closed (only the Boston location was open). Because of the misunderstanding they offered us a 50% discount for the future, which we were excited to use. We planned another trip up and when I called, Steve advised me to book the reservation and he'd apply the discount afterwards. We rented 2 e-bikes for $200, and had a nice day riding around the north shore. At the time we picked them up, Steve mentioned that he owed us the discount. We dropped them off at the end of the day and everything seemed good. Unfortunately it was never applied I've heard zilch from Steve since then. I've emailed multiple times about it and gotten no response. At this point it's been a month. Presumably since we've paid he just doesn't care? In the end, we had been willing to pay full price the first time around, but it's really disappointing to get a bait-and-switch like this.

Visited this place in October with a coworker we both bought Segway scooters for our commute to…read morework. My coworker took his right on the spot. Mine wasn't ready. I was told to come back tomorrow. I tried calling the next day, but nobody answered the phone so I showed up they didn't remember me. I told him I had purchased a scooter yesterday with my coworker, and then they went to look for it and they said it still wasn't ready and they needed to charge it . I came back the following day called again. No answer showed up didn't know who I was again reminded him an went to get my scooter ready for me to take one problem, though there was no charger with the brand new scooter. He could not find it. So he gave me a charger from behind the counter fast forward to today, May 5, 2026. I tried calling again no answer so I drove in. Doors were locked. Lights are on went to the front and back entrance. No sign of anyone one last check I see the guy who sold me the scooter in the window. I motion to him to come over. He comes over. he lets me in. I tell him about my scooter, he tells me to bring it in. I told him the back brake is no longer working, and my rear tire was making a grinding noise. He told me I could leave it to fill out my information before leaving. I asked him when he thought somebody would be able to take a look at it and he told me about a month. He stated the technician wasn't in today and that they had a backlog of scooters that needed to be repaired, which he pointed to in the corner and then told me there was multiple down in the basement of the same model. I told him that wasn't an option for me to wait over a month and that the scooter is still under warranty for another five months he tried to refer me to a scooter shop in Cambridge, which I live nowhere near and not paying for something that was under warranty. I then asked him what to do and he told me to call Segway the scooter company. And then again referred me to the scooter shop in Cambridge, which I had to reiterate that was not an option and I am not paying for something that is still under warranty. I asked him for Segway's number which he told me he did not have and to "Google it". My only dealings with this place twice have not been good and not the best customer service to say the least. Scooters were $1100 with tax and are under warranty for another five months and they are telling me I have to wait over a month to even get it looked at. Unacceptable!

My experience with Dynamic Bicycles was absolutely great. I purchased the Sidekick model. With my…read morenew job I quickly realized to keep my sanity I was going need to lessen some of my 2 + hours commute (each way) by not driving the entire way, and instead use the local train and bike the remainder to the office. When the shipment arrived I found the workmanship to be very good, a solid bike for sure...although a bit on the heavy side at around 30 lbs..... But it was well made for sure.... Sadly, there was some cosmetic damages that happened in the shipment, but the folks at Dynamic went beyond what I was expecting and rushed new parts to me and even offered to pay for any labor should I want to take it to a local bike repair shop and have them do the installs. As it turned out my job relocated me to our other facility right across from the train station. So all I have to do now is drive to where I get on the train and then walk across the street at the other end.... No need for the bike now.... Thankfully since this change took place within the 30-day allowable return period I was able to return the entire bike, replacement parts and all......The credit was handled within a few days after it arrived back to Dynamic...Patrick and his crew were GREAT to work with and were understanding and helpful with everything.... EXCELLENT customer service!!!

From the owner: Dynamic Bicycles provides bicycle fleets and bike sharing systems to residential and commercial…read moreproperty developers, corporate campuses, and university campuses. Our bike share system provides automated bike checkout and return using an App. Our electronic locking system secures the bikes to the racks, and riders use the App to unlock the bikes using their phone's Bluetooth. Bike share systems provide healthy, sustainable recreation and transportation.