Lack of communication between employees. Owner is extremely difficult to work with…read more Not personally notified when monitoring contract was renewed.

They are fine as long as you dont expect then to respond when an alarm is going off or answer their…read morephone when you call after hours.

Wes is great! He was quick, efficient, an sensitive about pricing. Call them first!read more

Great service! Wes really helped us out with something we needed done quickly. We would definitely…read moreuse them again.

All of my equipment works when I need it too. Overall, nice staff. Would highly recommend.read more

I was staying near The Sound Room on business (where I live in far Northern Wisconsin - we don't…read morehave home theater shops like this) I couldn't help but stop. Even though I wasn't a potential customer (I made that clear) I couldn't have been more impressed by the tour I was given. More than impressive equipment lineup - I can only assume (I should have asked) that my 'tour guide' was the owner of the company? This is what high end quality sound (and customer service) is all about. Kudos! Pic is my current setup.

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

Can't say enough good things.. found VHS by accident after being referred to another "supposedly…read moretop-notch company" and getting horrible customer service... Couldn't have made a better choice, from the customer service dealing with Kristina to working with Doug and Gavin in the field they OVER-communicate which is amazing...the knowledge is top-notch and the quality of work is impeccable.. Honestly felt like old friends!! I could talk to these guys for hours they are the ONLY company I will be doing business with going forward for anything electronics

We used Custom Design & Installation when we moved into our home several years ago. We have been…read morevery happy with the quality of the equipment, the clean design and installation. Mike helped us out recently with an issue we had that was caused by a lightning strike. He did a great job. We are very happy with the service they provided and with their responsiveness. Highly recommend them.

From the owner: Custom Audio, Video, Automation, Lighting Control, Home Theater, Surveillance Systems, Security,…read moreRestaurant/Sports Bar System Controls.