All of my equipment works when I need it too. Overall, nice staff. Would highly recommend.read more

I was staying near The Sound Room on business (where I live in far Northern Wisconsin - we don't…read morehave home theater shops like this) I couldn't help but stop. Even though I wasn't a potential customer (I made that clear) I couldn't have been more impressed by the tour I was given. More than impressive equipment lineup - I can only assume (I should have asked) that my 'tour guide' was the owner of the company? This is what high end quality sound (and customer service) is all about. Kudos! Pic is my current setup.

Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

Can't say enough good things.. found VHS by accident after being referred to another "supposedly…read moretop-notch company" and getting horrible customer service... Couldn't have made a better choice, from the customer service dealing with Kristina to working with Doug and Gavin in the field they OVER-communicate which is amazing...the knowledge is top-notch and the quality of work is impeccable.. Honestly felt like old friends!! I could talk to these guys for hours they are the ONLY company I will be doing business with going forward for anything electronics

Outstanding work on adding an ethernet cable that allowed me to avoid a wireless connection and get…read morea much faster and more stable connection for my gaming system. Great service, knowledge, and communication.

My computer was running at turtle speed. Josh ungraded my hard drive and added ram and now it's…read morerunning quicker than it has in over 2 years . Totally recommend his services. It was done over the weekend, I was offered a loaner laptap and my frustrations over using this device are gone. Great job Josh!!

I am extremely pleased with the experience working with Jeff and Gary. The functionality of the…read moresystem is awesome. AV Experts has now installed Control 4 in both our homes, everything is perfect!

The best AV experience, personally and professionally. Audio Video Experts are creative and…read moreapproach the spaces with a holistic, personalized approach I haven't experienced elsewhere in St. Louis. They are quick, professional, thorough, friendly, and they've won customers for life with us.

John is awesome! Friendly, knowledgeable, professional and keeps in contact with you, from helping…read moreme source the correct part to install it was smooth because of his ability and professionalism! If you have a project or a problem like my antenna coming off my car. And did it all for what I consider to be a bargain. The guy is just a true pro, glad I found him on yelp. If they had six stars I would've given him six. And he's mobile and comes to you. Convenience and affordable.

Communicative, responsive, efficient! John got the job done and we are delighted! Told us what we…read moreneeded to upgrade our car's system to be CarPlay compatible and came to our home to install. Easy!

My wife and I built a home this year and hired a builder who worked with The Soho Shop as their…read moretech vendor. As a somewhat techy guy I wasn't thrilled to not have been given a choice, but we weren't going to stop building our home because of it. We had the chance to meet with Charles at Soho in St. Charles. You can tell he knew his stuff. I was asking him some stingy questions about the system capabilities and he was able to answer all of my questions with mostly simple explanations/demonstrations and really did a great job of helping us understand what it was all about. And to his credibility, I did stump him on one of my questions and instead of trying to rush an answer he took the time to make sure he researched before making something up to get the sale. Very honest and fair. It was a great experience. We ended up placing a pretty sizeable order when the time came. The installation guys were were fantastic. Jake was the project manager who did most of the work on my home. The guy is a wizard. He really went the extra mile to make sure everything was installed with high quality (worth a tip!). And when finished really helped me thoroughly understand my system. If you're lucky enough to get (request) that combo you should be in good shape. The only issue we ran into was there was a small hiccup with the under cabinet lighting that had nothing to do with Soho. The cabinets my wife picked were custom and the LED lights were not able to adhere. By the time this happened everything was finished with the closing on our house and everyone had been paid. I was worried this was going to be a long process that included a lot of battles over making it all right. We were adding a lot of lights, it was a fair amount of money spent here. Trying to make a long story shorter.. The guys were all over it. Charles worked with me to fix this ASAP. Offered multiple solutions that made worked for everyone. Jake was out here working on problem solving and the owner of the company even called to make sure everything that could be done, was. In this day in age that personal touch means a lot and I can think of a few of their sound competitors where I highly doubt this would happen. There are a lot companies with different options out there for this kind of thing. Always do your research, but if you run into a builder that uses Soho, or if you're looking for some technology solutions for your current home I would recommend giving them a shot. My wife and I will definitely do business with them again.

Watch Out! They are fast to sell you services, but won't provide quality support. Much like the…read moreother reviewer, my experience has been troublesome. I've been requesting the admin password to the router that I own (comes with the purchase of new home through some builders) and SOHO refuses to provide even this simple detail, they've been out to my house now for several visits that I've been billed for, yet they won't provide my password. If I factory reset the equipment, I lose all beneficial remote access and service to the equipment by them.

We used Custom Design & Installation when we moved into our home several years ago. We have been…read morevery happy with the quality of the equipment, the clean design and installation. Mike helped us out recently with an issue we had that was caused by a lightning strike. He did a great job. We are very happy with the service they provided and with their responsiveness. Highly recommend them.

From the owner: Custom Audio, Video, Automation, Lighting Control, Home Theater, Surveillance Systems, Security,…read moreRestaurant/Sports Bar System Controls.

Good product but terrible follow up. Poor communication and without concern for how it affects the…read moreconsumer. I had call them for a problem that they should have already contacted me about and instead of calling me back I got a generic email. They forgot to charge me for the deposit when I ordered product then a month after I received the product was charged for the amount which I thought was already paid for plus fees that were not disclosed to me in the proposal. This all could have been avoided with some communication on their end. Makes me question their organization.

Fusion Media is the answer. I highly recommend them to install and manage your smart house…read more I found Fusion Media in the quest to update my 112 year old home to a modern day smart house. Choosing a partner for a home project can be difficult at best. From the moment I met Shawn Hagan, I knew I was in good hands. She is smart, focused, honest, thorough and genuine. She is very hands on and engaged throughout the entire process and continues to be even after the work is done. She is action oriented and gets results quickly and efficiently. I was very impressed with the entire process and all of my expectations were exceeded.

Worst company in the world have been trying to cancel for the last month and can't talk to anyone…read moreI'd love to speak with someone who actually knows what's going on

From the owner: Contact the team at SafeStreets USA for professional installation of ADT-monitored home security…read moresystems in Kansas City and the surrounding areas. One of ADT's oldest, largest, and most experienced Authorized Dealers, SafeStreets knows a thing or two about home security systems. We're committed to bringing high-tech security to the place it matters the most - your home. Our professionals provide you with a precise, one-hour window for a more-convenient home security installation experience. Call today to schedule a consultation or visit our website to learn more about our product offerings including custom home security systems, home automation systems, security cameras, carbon monoxide detectors, smoke detectors, and more.