After working with this very unprofessional company, I was no longer able to leave a review on the Facebook page where the "co-owner" Sean Wade had left his 5-star review. I have no proof that he is the co-owner he is not listed on the Better Business Bureau and Felicia did not provide me with proof as of this post / review. But he did call me and say that I would not be getting the full refund Felicia promise me. Felicia herself even said no she did not mean a full refund she meant a "full refund that is suitable". She also said the job was poorly done and that she would like to come back out two days later and finish the job. First of all I'm sick of waiting on you guys. I waited two days for you to come clean in the first place. You show up late and do a horrible job, why would I want you back? Neither Sean nor Felicia could set a time to call me back, or send the refund. They couldn't even give me a time frame. I have given them almost an entire week to do a half refund and they still haven't even done that. I'm honestly starting to think that she just doesn't have the money to pay us back, but that's just speculation on my part, considering I've been getting the runaround for a week. Felicia did come out and look at my house 2 days before she showed up late to clean. People had moved out and I was moving in and it needed a deep cleaning. It was a huge job we both agreed on that but Felicia said she would bring out her and her crew and do it all in one day.... Now let's talk about the job that they did, when I walked into my house I could not even tell what had been done. But after looking closer I realize that we paid extra to have the oven clean and the oven was not even touched. She used MY SHAMPOOER to shampoo my carpet without vacuuming it first. She cleaned the windows with paper towels that left residue everywhere and bits of paper towel on the floor. And that's about all I could see that she did considering that my kitchen still had dirt in the grout, and my hardwood floors still had debris all over them like she didn't even sweep them. Here is a link to Sean waves five star review on Facebook. Apparently he left a 5-star review on Thumbtack too.
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