John Dolan and his team were a delight to work with on our just completed master bath remodel…read more John is a straight as they come. He is consummately professional and knowledgeable. He is frank in his evaluations and makes his projects structured and flow beautifully. The have this remodelling thing down. They have their own crews in almost all of the trades you would need. Their crews are well supervised and the transparency and documentation are meticulous. He works with his sisters as project managers. We worked with Lorraine and she was a font of knowledge, guided us in our choices and is fully informed. Our project flowed just as they promised and were "on it" all the time. I can recommend them heartily for any complex project.

He never called back with a quote. Same thing happened 2…read moreyears before that for a different quote.

I think this place might have closed. We stood outside from 9:00 to 9:08 and gave up!read more

Update: Finally got delivery scheduled for Tuesday 10-11AM. At 11:45 I called to inquire where…read morethe delivery was. I was told they'd call me back. at about 1 I checked my email and there was a message that the truck got a flat and could they reschedule. I wrote back sure any time after 4:30 that day would be great. Another email said sure we can deliver after 4:30. At 4:50 (since they close at 5) I called and had to threaten to cancel the credit card payment. Vanity Showed up at 5:15. Later that night I emailed them back that the vanity was installed and when can they come to template the top. It's two days later and two emails later (another one this morning) and a phone call and they'll get back to me. Bill Shea's just gave me a quote for the same price for the same counter top, they'll come next week to template and should have the countertop ready for install in 10 days from that. I think I'm going to dispute the credit card charges if I don't hear back by the end of today and go with Bill Shea's. AVOID VANITY WORLD unless you want a never ending project. 2nd Update: Went to VW to ask for refund for the countertop part of my bill. They refused and told me to "Get the F*&k out". Contesting with credit card company. Looks like this will end up in small claims.

I signed a contract yesterday but knew I had 3 days to cancel, which I decided to do because I want…read moreto get additional quotes from other companies. A day later, I took the cancellation form to the PO, only to be told that the address shown on the cancellation form (and which I copied correctly onto the mailing envelope) was not a deliverable address. The corporation is complex (Bath Remodel is one branch, and there are various local entities) and therefore it has been difficult to find someone who can address the issue. I finally found someone who agreed to notify my sales rep (who has not responded to my texts) and have sent photos of the cancellation form to both that person and my sale rep. (The rep asked me to write a review while in the meeting - I did not praise their work, only his performance, which was excellent.) I am giving the company a 3 because of the bad address on the cancellation form - inexcusable.

Outrageous cost, third party contracting workers. Had a bathroom remodel if that is what they call…read moreit. They brought in a soaker tub with walls replacing my old 3-wall alcove tub/shower. I bought pedestal sink, mirror, floor tiles, cove base and ceiling fan. The main worker spoke little English while the younger one did most of the talking. I had discrepancies after completion with drywall screws showing, sink mounting nuts loose, scratched/minor damage to floor tiles. The new lighted cabinet mirror could be plugged in or hardwired, they installed it with the plug coming out the bottom of the mirror and plugged into an outlet on another wall, hanging over my sink and leaving the rusted/old light unit above. I had to remove the cabinet mirror from the wall, cut the plug in cord, bought a replacement light for over the cabinet mirror and rewired them together and placed behind the wall for a cleaner look. New soaker tub makes the loudest sound when the tub drains but not when just using the shower. They tell me that is the way it is set-up. Called the company about my issues, they sent a project manager over who arrived a half an hour late. A day or two later they were sending a crew over to addresses my issues, I waited an hour after the time they were to show up before I left when they started to call me that they were there at my place. The company called me after to set-up another appointment time/day but I never responded because I wasted enough days on them with their lateness. So I will have to address these issues myself. So save your money and do not go through a company like this. I should have hired someone that has been doing work through friends/coworkers for a better/cheaper job. Because once they get paid in full, you are on your own. Charlie Chelsea, MA

We recently contracted Norfolk Kitchen & Bath to do a complete renovation of our master bathroom,…read moreand we could not be happier. From the initial design process with Danielle we felt at home with her guidance, and she made the entire experience fun and enjoyable. Danielle was extremely knowledgeable, and put us on the right path with regard to our budget, design expectations and really helping us to understand how the entire process works. Right from the beginning, we knew we had reached out to the right company. Then came the build process, in which we were fortunate enough to work with Steve Costa who not only juggled a third-floor walk-up, a building from the late 1800s, but also an extremely pregnant woman who was keen on getting this project off the ground and completed as quickly as possible. Steve led a fantastic group of NKB employees and subcontractors, but I would be remiss to not give a special shoutout to John and Mike who were our dream team carpenters, kitchen décor experts, and mental support during the project. Our dog clearly misses Steve, John and Mike as they became best friends it seems during the project. Additionally, Kelsea from the PMA team was a huge help in keeping the schedule/accounting on track for us. We were THRILLED with the final product (photos attached), and we are so very thankful for all of the hard work of the entire NKB team to bring our dream bathroom to life (before the baby, may I add)! If you are looking to have work done, look no further than NKB. We know that we will be using them in the future when needed, with no doubts about it.

Our design person was good; however, the installers were a problem. There were a number of glaring…read moreerrors throughout (scheduling, coordination, project management, install errors, did not follow the design plan, etc.). Completion took more than twice the time they estimated. Once completed, the electrical system would not function. We requested the issues be fixed so the kitchen could be functional, but Norfolk Kitchens refused. They acknowledged the electrical problems existed, but stated because they were not legally obligated to remedy their poor workmanship because it was "up to code". Apparently new electrical systems don't have to function properly to meet "code". In our instance, Norfolk Kitchens failed to do work to a standard that resulted in a workable kitchen. Very poor workmanship.

Boutros Guirguis is amazing!…read more I am not an experienced Kitchen, Bath or remodeler; and Boutros at Metrolpolitan Cabinets and Countertops made the process so easy. With his help, I was able to order my cabinets and materials for a new kitchen, while being on budget and on time! I would highly recommend working with him - he is knowledgeable, creative, practical, and terrific to work with. Metropolitan is fortunate to have a professional like Boutros!

I visited their showroom on my way back from MSI (granite distributor showroom). My sales rep was…read moreSarah. I sent her the dimensions and the slab name and she got back to me very quickly with the price. The price was surprisingly competitive. I was expecting it to be high since they have a decked out showroom. She was able to put us on schedule for a very fast turnaround. She contacted her PM and scheduler, and got us on a very tight schedule. Other companies promised but didn't have a convincing confirmation on their guaranteed delivery. The quality of the work was incredible. There were 6 guys carrying five slabs of granite. They also left me with a sealer and a cleaning solutions. There was only one seam but the pattern and the seam are incredibly well matched and done.

Worked with Don twice now, first time was a complete kitchen remodel. Recently did a dining room…read moreremodel with a new China Cabinet. Don handled everything perfectly. Came out beautifully. Highly recommend Allen Kitchens.. Thank you Don... Paul S. Barry Wollaston, Massachusetts

I am more than happy with my experience at Allan Kitchen; we used Rick, who is friendly, easy to…read moretalk to and a real professional when it comes to designing. He came out to our property a number of times to ensure we got exactly what we wanted. We kept him updated with pictures and he genuinely cared about the finished project. I highly recommend Allan Kitchens for their professionalism, but more so ask for Rick who is a true artist in his craft and an overall great guy. Hopefully this is our last kitchen project, but I wouldn't hesitate calling him for future projects! Thank you to Allan Kitchens

Nada is outstanding! She helped us design our 3 bathrooms. Super responsive and helpful with her…read morerecommendations! Excellent pricing with fast delivery and a ton of options!

Hi all, If you want…read morea GREAT experience over at the Republic Plumbing Supply Co. showroom, it's very simple: Always call and make an appointment with the salespeople AHEAD OF TIME and when you arrive at your appointment you will be treated exactly as you would expect...they'll focus on YOU and help you get your project up and running with ZERO nonsense. I STRONGLY recommend you work with Corrina Kern...she has helped me and my customer base on numerous projects and every single time, every single customer has had nothing but wonderful things to say.

Got our vision right away and gave us the tools and knowledge to get it done. Followed up…read morethroughout the process to make sure things went smoothly.

I was so happy with the recommendations by Tony to create my beautiful kitchen and then the follow…read moreup to fix a few minor things during the installment. He was on top of everything and when I had a minor issue almost a year later he came right out and fixed it. I love the customer service - Tony and Emily are fantastic.

BTB remodeled our South End condo in 2024. Mike Judge is super communicative, on top of everything,…read moreorganized and trustworthy. His team were all very nice and easy to work with as well, were conscientious and did great work. We did two bathrooms, changed the kitchen layout and put built ins throughout. Mike and his team were super timely and if it wasn't for some supply issues (out of their control) we would have been complete ahead of schedule. Construction in your home is always stressful but it helps to have a great team doing the work to reduce the stress! I wouldn't hesitate to hire Mike and his team again, and would recommend them to anyone looking for GC and remodeling services. Thank you Mike!

We had an outstanding experience with Mike and his team for finishing our basement with a full…read morebathroom. Clear communication from start to finish, always providing updates and next steps. Rectified any issues immediately (as there are always hiccups when renovating, but he always had a solution or someone out immediately to resolve it). The end product looks high end, and for someone as detail oriented as myself, exceeds our expectation. Would hire again without hesitation, honest well run business!