Customer service! Receptionist has an attitude very rude. I sign up to wait in the car once I got…read morethe text msg to go in said "I already called and you weren't here go have a seat and wait till you get called again in a rude manner. I barely walked in thru the door couldn't even say anything. No people's skills whatsoever.

Very impressed by the speed of check-in and how quickly I was seen. I've had blood work done twice…read moreat this location, and both visits were completely seamless. I'm always nervous around needles, and giving blood can be difficult for me, but the phlebotomist here is hands down the best I've ever experienced. No multiple pokes and only minimal discomfort. She is by far the most talented professional I've ever seen when it comes to drawing blood.

Only 2 women in there and they are killing it! I was done less than 30 minutes. This was my first…read moretime at this location and would highly recommend.

Waited 20 minutes past appointment time in a full waiting room. No one during this time was even…read morecalled back. Kiosk wouldn't read QR code provided and had to retype all my information. Never saw anyone at the front desk while I was there. Seeing no one being called back, I left.

Would not recommend this location. One seemingly overworked woman running the entire operation when…read moreI went. She did not seem very happy or friendly. She stuck my arm pretty bad when drawing blood and it bruised up something terrible. Several people at work have commented that it looks like I have track marks or something. Will definitely look for a different location if I use Quest in the future.

KK (not sure if initials or spelled out name) was fantastic. I'm a very hard stick. My own doctor…read morewon't touch me and I've had to have pediatric nurses get blood from me as I have small scarred veins (I can only use one arm due to a prior procedure). I had two different mobile phlebotomists, one who tried five times and no blood and the second who had to draw from my hand. I let KK know this in advance. She spent a good minute plus searching for the right place. I felt zero when she inserted the needle and my four vials went fast. That is rare. Only one other phlebotomist in the last 11 years has been able to do that. I told her I wanted to hire her for any future work I need! She's very direct and to the point and does her job. Love this. Hope she stays at this location always or I'll follow her to another one!

Once you figure out where they are located at this address you are golden…read more They don't answer the phone when you call, why because there is only one employee doing the Admin and drawing your blood. Super nice person but it would have been great if there was signage letting you know to enter through the back doors. One of my beefs in general is that Doctors use different phlebotomist and companies and you might have to go to LabCorp or Quest and now CPL portals to see my results so multiple portals.‍

I had a blood draw appointment first thing on a Monday morning at 8:15AM. I was done and in my car…read moreby my appointment time. I only saw one employee doing everything, greeting patients, checking us in, sorting our paperwork. He also did my blood draw painlessly and quickly. I'm got rolling veins and usually it takes several pokes, but not today. He did a great job, and I appreciate the professionalism. I wish I would've got his name but it was early and I really needed coffee.

LabCorp is to Wal-Mart what Quest is to Target. This…read moreparticular location is on the 3rd floor of the hospital so it's a bit of a hassle to get in. The hospital does offer free valet. I have never waiting more than 15-20 mins and when I remember to make a reservation online it's more like 5-10. The check-in process is never seamless. Always some bumps or need for clarification that usually requires some type of assistance. Most recently the tech couldn't figure out which test the dr wanted but luckily his partner deduced it by the change in pen color. Then he didn't think the dr was in the system but again, his seat mate came to the rescue. Where paperwork was a bit of a struggle, the blood draw was quick and easy. The room could have been tidier. There were a pair of gloves that had missed the trash can and the soft wrap (instead of band-Aids) that looked to have fallen off the counter. I was so thankful he didn't try to wrap my arm in it but retrieved some next door. Which I was Really hoping wasn't on the floor. Over all, fine.

one they don't try to even acknowledge people as they walk in and if you ask them questions very…read morerude. my mom went alone to get her labs and she forgot her requisition form and they were gonna turn her away but she called me and I told them she left it at hom. the representative who was talking with her asked if I could text a picture of it and I did and she said oh I can't print it can you email it to me in pdf file. I've worked in the medical field as a manager and Ma and I've worked with these vendors why she couldn't try and find her order on there computer is beyond me. But the fact that she was rude to an elderly person and not very helpful is what is horrible.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Passed out after my blood got drawn and they gave me a juice box. I'd go back just for the juice…read morebox treatment Went for blood work and there was no wait, they were ready at the time of the appointment. Everyone was super friendly. Not sure if passing out is a requirement for the juice box but I'm sure if you ask they'd give you one (very friendly staff)

I love the concept but I showed up for my bloodwork that I booked online with this location & was…read moretold upon arrival that the biomarker testing I ordered was not available there? No one had reached out to me beforehand. They were not knowledgeable of the testing when trying to book at the counter. I didn't receive an email or printed receipt of the bloodwork they did. I logged into the portal & no receipt or blood work pending there either. SAVE your money & skip this place. I much prefer LabCorp or Quest.

I watched all the site's videos so you don't have to. But, I highly recommend it. Here's that site:…read morehttps://sgsclinicalstudies.com/dallas/studies. Space was cleanly. If you can call ahead and create a profile- go for it. Otherwise, the check-in process has you. You'll need to bring in an ID (ie drivers license) follow any recruitment instructions- ie wash face 30min prior/ no moisturizer for 2 days/etc. Downstairs lobby for check-in. Sometimes, you have to go up a floor for check in. Elevator available, if need be. Ample parking around the facility. Studies will have much paperwork, for opportunity to consent, diary and study product (s) and process. If you're brought in and don't qualify, you're still compensated for your time. Pay amount is ample. Budget plenty of time for construction surrounding the building. Happy focus group study!

This place is ran like chickens with their heads cut off. So many staff members conversing with…read moreeach other while you're trying to get help. I went on a Friday and was told that my skin type session was already full. They told me to go downstairs and they could reschedule me for another visit that definitely needed people. I did this and went in on a Tuesday waited two hours, not to mention the 30 minutes early. I arrive to my appointment (mind you it's a 45 minute drive for me to get there, including tolls) and they told me again that my skin type was full!! They should only schedule a certain amount of people for a study with certain skin types if they're already in the system. Don't overbook and set the expectation that you're going to be part of a study. And schedule smaller sessions with smaller groups so you can go through them faster. I feel like they're overwhelmed with the amount of people they have booked, so many people just walking around when they could be helping and taking clients for the sessions. This is WORST testing facility I've ever been to. If you're considering it, don't waste your time because that is what you'll be doing!! I would give them zero stars if I could. I highly DO NOT recommend this place!!

Pre TSA service for registration. The building and doors don't have signage that is very clear so…read moremake sure to go to the "Fastest LABS" located in suite 101. The old couple here who owns the place can be very slow but they still get the job done. It's definitely better than driving to the airport if you live far from it.

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.