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Pros Medical Clinic

4.7 (13 reviews)
Open 9:00 am - 3:00 pm

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5 days ago

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1 year ago

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1 year ago

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3 years ago

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1 year ago

My experience at Pros Medical Clinic was splendid. Dr. Martinez truly cares for his patients, and gives them the utmost care.

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2 years ago

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3 years ago

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3 years ago

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9 years ago

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7 years ago

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8 years ago

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Review Highlights - Pros Medical Clinic

Martinez is definitely not the type of doctor to make you feel uncomfortable about a doctor visit.

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Brittany Wertz, DO

Brittany Wertz, DO

2.8(17 reviews)
0.0 mi

I no longer see this physician. The office is not ADA wheelchair friendly for any size of…read morewheelchair. To get to the office you have to use a very small narrow dark elevator. It is not handicapped accessibe. I had problems with the front office staff when it came to getting orders that the doctor had recommended. I had to call more than once to get the orders completed. And the person I was dealing with was having a bad day? When I brought this up to Dr. at my next visit. She was not receptive to the conversation and so I left her practice and found another physician that has an office, staff and bedside manner that works for me. My experience with the office was not the best.

After writing a review I called back. Inquiring the month that I was there. I ask as well for the…read moredoctor to give me a call. I never met the doc due to the fact she is never there is an assistant seeing you. I preceed to ask for her name and she hung up the phn so I called again. Without saying anything she transfer me to another person. I ask for the name of the receptionist. Mention the reason why and as well she refused to give me her name. Then she said this conversation is being recorded. Wrong thing to say becase before anyone recorded anything they have to let the other person know. So at that point I said well ....this conversation is being recorded and she said I will NOT release any information to the doctor. They are absolutely a joke running that office I guess my first review didnt post so ill write it here They send me a text saying I have a bill with them. I call inquiring about it. I ask when was the first and only time I was there. She said '23 I said...exactly. I asked what month. She said mam you are being rude so I will put you on hold ( treating me a physician like a child) she return to the phn refusing to give me the information so I told her Im on my way to the office to get the info. Once I got there they didn't open the door Either the phn. Thats when I toke the pictures. They are absolutely Rude as well scamming people. I only visit that office in 2023 . My insurance paid and I have the proof. Never came back because the doctor is never there Is an assistance. And now they want to collect $ for what. How many people are they scamming for $ . Thank God I have everything as well Im not patient Im just a client. Why a my saying client bcs I never saw a doctor there Stay away from this place

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Brittany Wertz, DO
Brittany Wertz, DO
Brittany Wertz, DO

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Paul D Orr, MD

Paul D Orr, MD

4.1(16 reviews)
3.1 mi

5 stars isn't enough!! Dr Orr and his staff have cared for me for 17 years now. I've never had a…read morebetter doctor and staff in all my years. Leaving him behind in CA is leaving me teary eyed. He truly has that "old school" approach and amazing bedside manner while still really knowing his stuff. He has been an advocate for me thru two cancer diagnoses and a few skin cancers as well as prosthetic authorizations and also taking care of my daughter when I transferred her care to his office a good 8 years ago. I've been so happy as a patient here and being a nurse myself that says a lot. Thank you to the whole Claremont Medical staff. I'll truly miss being seen as a patient here'. I wish I could bring them all along with me.

I've known Dr. Orr since I first saw him after stepping on a rusty mail at age 16. I'm 79 now. He's…read morebeen there for my family and I through good and bad times ever since. I currently live in Oregon with family in SoCal and all over the country. None of the doctors/specialists I've had since living closer to Dr Orr have even come close to being his equal in quality of care or knowledge in his field. He's always known who to send his patients to for answers/treatment if it wasn't in his wheelhouse. Yes. It's true. Being a patient of Dr. Orr's is like being a member of his family. Even though my patient file has long been filed away or destroyed, I still know that if I need him as I did when my sister died and again, when my dad needed a second opinion 9 months prior to his dying of cancer--if I need his care, I can always make an appt with Dr. Orr. I wish todays medical field personnel were even alittle like him in maintaining a high standard of care and a continuing thirst for knowledge in his field. -An honored and truly appreciative patient, Anne Patrick Burnett

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Paul D Orr, MD
Paul D Orr, MD
Paul D Orr, MD

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Mary Kasem, MD - Patient room

Mary Kasem, MD

2.9(14 reviews)
3.1 mi

I came in here the other day for my new patient physical and everything went very smooth I got the…read moreorders that I needed, the doctor was very respectful the room was very clean and the parking was very accommodating. The doctor was very respectful and attentive to my needs, she was very personal it didn't seem like I was just another patient being seen. It's always important for me to find a doctor's office that is very accommodating to my schedule and the doctor is very attentive and respectful to your concerns. A lot of the time, physicians listen to half your sentence and already diagnose the issue. But Dr Kasem hears your concerns and gives you her feedback and explains it thoroughly. And last but not least Joanne and Monica were very friendly and staff in the front was very respectful and everything is very clean throughout the facility. During the ongoing pandemic, it's important to keep all areas clean as possible and they also socially distance in the waiting room. If you are looking looking for a doctor that is thorough and respectful to your needs, then Dr Kasem is the one for you.

I've been going to Dr Mary Kasem for my annual visits ever since 2017 and have been satisfied with…read moreher services. On January 24, 2022 I went for my usual annual visit, it was the same as any other year prior and we had a good time talking. She checked my weight and heart pressure to make sure it didn't increase from previous years. I've even talked to a young Taiwanese American Dr that day and we had a great chat as well. In a month a bill came from Chaparral Med Group and informed that on top of what my insurance (Anthem Bluecross) paid, I had to pay an extra $106 because "it is my first visit" to Mary. I thought this was going to be an easy fix because after all, all the receptionist had to do was to check my file at the office (Mary knew my weight didn't increase from the last visit, so that's hard evidence that she had my previous visitation on file) and we can waive this code. Nope. I called Mary's office number first, the receptionist said it's now at billing and THERE'S NOTHING SHE CAN DO FOR ME. CALL BILLING. When I called billing, that's when the nightmare began. I'd call for days and it'd goto voice mail. Non were returned. When I finally reached someone, they REFUSED TO LISTEN, AND REFUSED TO TALK FURTHER TO ME DIRECTLY. I needed to call Anthem and ask them to call Mary's billing. So for the past 2 months, 4 different Anthem reps have been calling for me. When the 1st rep finally got a live person on the phone, they agreed to change the code and change the fee. 2 weeks later I got another bill for the same $106! I had to do the same thing over again, explain my situation to the reps again and again for the past 2 months, and they said Mary's billing agreed (for the first 3 times they called) to waive the fee. Last week, at the end of March, I got another bill for $106, this time threatening me that that this bill will go to collections if I don't pay up! I called Anthem again, it took us 2 days to reach a live person from Mary's billing number. And this time they said they have never agreed to waive this fee! I've then sent all my visitations from Health Equity's site to the Anthem rep, and we're still here, stuck at this stage. At this point, it is a matter of principle. I will fight this til the end. Mary if you're reading this, you're losing a loyal patient for the past 5 years because of your billing mistake. And you're getting a 1 star from me until you fix it. No one should ever have to go through this EVER!!

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Mary Kasem, MD - Sanitized Patient room

Sanitized Patient room

Mary Kasem, MD
Mary Kasem, MD

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Chaparral Medical Group

Chaparral Medical Group

1.1(7 reviews)
3.1 mi

I went to Jane Rodgers because I started getting a rash on my hand that I read could be eczema…read more Never had a dermatologist charge so much for a visit. Idk if it was my insurance but I go to the dr on the same floor and it's definitely not near as much. Not to mentioned she rushed me out the two or three times I was there. Barely answering my questions. She told my it was eczema on my hand, I asked her if she could help me with the redness on my face, in a condescending tone she says "yep that's eczema" I asked her how she knew that with a two second look and she said "well I've been doing this for a long time, I just know." I said okay well what can we do for it? She told me to worry about it next time. Why even freakin say anything then. Next time I went she just said to keep using the steroid cream and I asked about my face and she said to use it there too. When I asked her a question she'd seem like she was in a hurry and rush out. I just got a new dermatologist because my hand is getting worse. He said the steroid cream caused a fungal issue and gave me tips and how to fix it. Thankfully I didn't use the steroid on my face much. Super disappointed. It was expensive and ended up making things worse and never got a good amount of time with her. Wouldn't recommend her.. and I thought I would just let the rushing part go and the face thing because my hand was good at first but using steroid creams too long is not good! I didn't know and I didn't know it was a steroid(my bad) but I wasn't informed :(

My visit with Jane Rogers was very disappointing!!! The back office assistance was a nightmare !!!…read morevery unprofessional!! Sarcastic ! They didn't listen to my needs and concerns but they were very specific in telling me how is theirs practice work!. I don't think I will ever go there again! and I don't recommend that dermatologist to anyone!!!! Very very disappointing!

Edge Family Medicine - Roomy access

Edge Family Medicine

4.2(24 reviews)
2.0 mi

After being with Kaiser for years and then changing insurance to United Healthcare…read moreI'm not ready to give an accurate recommendation on this new doctors office. For now however the office experience was decent the ladies were friendly. As far as being efficient not so much at all, unsure of it's the office environment, lack of efficiency expectations but it's something. There is a lack of efficiency in customer service in public spheres but since we are locked in until open enrollment we will make the best of it.

I can see that the reviews are mostly for Dr. Zuniga, which I should've more thoroughly read…read morethrough before choosing Dr. Espinosa as my primary. I have given her a few opportunities to prove that maybe first impression was just on a bad day. No. Every experience I've had has been pretty awful, and it all has to do with her bedside manner. The second she walks in, there is no hello, how are you, no smile. The most flat affect I've ever seen to be honest. She looks at me like I am the biggest inconvenience to exist. She hardly makes eye contact as she is typing essentially the entire time. No warmth at all. Any question I ask, I've been made to feel like a complete idiot for even asking. The only reason for a 2nd star is because she has honored the labs I've asked for. But Jeez does she seem to absolutely hate her job. Anyone who has left a positive experience with her, I am genuinely confused. A few examples of conversations: Me: I've been struggling to lose weight. Her: You need to eat smaller portions. Don't go for seconds. Eat salads. Don't snack. Me: Yeah believe me I've tried. I have PCOS and am on medication that makes it really difficult to lose weight. How could I go about trying ozempic? I've read that it helps regulate insulin resistance for women with PCOS. Her: *looks at me like I just asked her for a million dollars cash* IM NOT JUST GONNA GIVE YOU OZEMPIC. OH AND BY THE WAY INSURANCE WONT COVER IT. *scoffs at me like I am the biggest idiot on the planet.* Another example: Me: I am here because I am feeling extreme fatigue and I have bruises all over my legs. I'm also getting a fever frequently and seemingly out of nowhere. Her: OK WELL ARE YOU HITTING YOURSELF ALL THE TIME OR SOMETHING?? Me: No. I'm not. Her: K. I'll order you some labs. (Doesn't specify what labs) Me: I was hoping you could order labs to check for autoimmune issues. Her: I SAID IM ORDERING LABS!! Her communication and tone is so disrespectful and disgusting. PS: my insurance DOES cover glp-1 for my health related issues, and I was extremely deficient in B12, causing the bruising and fatigue. And really? Telling me to eat less and eat salads? As if I haven't tried that, and that is such outdated advice. I don't know. I think she's burned out or something. But we shouldn't have to be on the receiving end of that. Will never step foot in there again. Please know that as a healthcare worker myself (RN), we are not all like her, and nobody needs to be spoken to and treated like this. There are many other doctors and PCP that will speak to You with respect at the bare minimum.

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Edge Family Medicine - Lots of parking

Lots of parking

Edge Family Medicine - Beautiful calm area

Beautiful calm area

Edge Family Medicine - Clean modern rooms

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Clean modern rooms

Pros Medical Clinic - familydr - Updated May 2026

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