Front desk was so unprofessional! On April 16th (Tuesday) I called to schedule my USCIS immigration medical exam. The lady said, unfortunately, they didn't have anything for that week. Then she said: "Actually...! Oh, never mind." Then she offered me the soonest available date next week on Thursday (4/25). I was fine with that, even though it was more than a week long wait, it was my day off which was perfect. I planned my errands around this appointment, basically my whole week was planned around this appointment because I knew the importance of it, and my usual tasks needed to be moved to other days because of it. I had been waiting for my immigration updates for more than 3 years already, finally, finally I was requested to submit my medicals! I didn't want to delay my request to submit evidence to USCIS.
So I arrived to the appointment on Thursday, the 25th. The lady at the front desk said: "you were scheduled for last week, Thursday, the 18th" I was shocked, I knew clearly I was NOT scheduled for last week, I wrote this date down as we spoke on the phone scheduling this appointment. I asked if I could come in later that day or the next day, maybe they could squeeze me in since it wasn't my fault, and the lady said the doctor wasn't even in the office that week, he was on a vacation, so there's no way to even schedule any appointment for that week. She offered May the 9th, but I was not willing to wait 2 more weeks after wasting my time and waiting for a week already. I walked out so upset and frustrated. I called a different medical practitioner and they scheduled me for the same day.
This is not how you do your job or treat your clients. I didn't even get a sincere sorry from the front desk lady, it seemed more like "Sorry, not sorry. It is what it is" type of situation, which made me even more frustrated. I walked out of the office mad and upset, and I'm usually very understanding, if the person admits their mistake and is apologetic, and tries to find a middle ground, but this was not the case, it didn't seem like they actually cared.
I would not suggest this place because of their unprofessional staff. Even if they mistakenly scheduled me for the wrong day, they could've done an appointment reminder call or a text/e-mail, I could've walked in on the 18th if I had just known!!! After reading the negative comments, I thought there's no way something could actually go wrong with the staff, I thought maybe the customers were not nice in the first place. But I was wrong. I am nice, but this unprofessionalism left me sour, hence I took my time to write this review. read more