This review is for the front office staff here at the Upland location! AMAZING FRIENDLY PROFESSIONAL KIND NICE SET OF WOMEN!! Every-time I bring my 82 yr old mom in here they are all so nice, greet you with a warm hello and smiles! I know it's hard the job they have and the closer it gets to Friday I'm sure their patience are wearing thin. But not these ladies they still are as nice as Georgia pie and probably don't get the KUDOS they all deserve! I've had no issues with this office in 10 years and everytime I need something done it's done within minutes or the same day that is huge , most offices take at least 3 days to complete something. I just want them to all know that Tracey , Sharon's daughter appreciates them and all their hard work and dedication to making all the patients and the families feel amazing and cared for so HILDA, HEIDI, and Dr Singh need to give these girls a high five or a lunch on yall! They really do a great job and they are your first impression when a patient comes in and I know from experience most front office staff are either over worked or over it completely!! Not these ladies they are EXCEPTIONAL AT THEIR JOBS !! read more

Dr Singh has been my PCP for 5 years now and I've only had great visits! They are very attentive and they listen without rushing. I've seen Heidi and Hilda, who I love and today I met Barbara at the Rancho office. Barbara was extremely helpful with my elderly mother in diagnosing her and informing me of her condition. The whole staff there is wonderful, even the girls that work in the office are awesome! Best medical office ever! read more

This was my first time seeing Dr. Singh. The office staff were friendly and greeted me in a welcoming tone. The waiting lobby is clean and organized. Dr. Pilar Lee saw me first, and I went over my situation with her. She was nice and attentive. Dr. Singh was caring and I was able to feel comfortable talking to him about my situation. I'm glad I found him as my primary care. read more

Rancho Wellness: Ravinder Singh, MD - Family Practice Near Me - Upland, California

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What kind of doctor/clinic won't see people "because they are sick"??? That's the whole point of having a doctor. We have been patients for 2+ years. Called to see if we could get a same day appt due to a bad cold. Was told they would call us back. No call back. Next day, called again. Was told they will only talk to us on the phone and won't let him come in. So no tests run, no listening to chest or checking symptoms. They just prescribed antibiotics and lozenges. My husband is still super sick. We will go to urgent care this weekend. Oh and we've still never actually met or spoken to the doctor. It's always been the nurse practitioners. I sense that this clinic just has a doctor in name but not in practice. read more

One of the best, careful, attentive, answered all questions regarding medical problems, and most importantly, made the right diagnosis

This office is the highly recommended. The staff are very helpful, courtesy, and friendly. I would give them ten out of ten. The doctors are very professional and treats you right. Thanks for your help read more

Attempted to move my provider to this establishment phone system to difficult to speak to anyone. I will just pick another provider unable to confirm insurance and appointments. read more

Thank you, Dr. Singh for taking your time to get to know me again. You have such a wonderful bedside manner and I feel perfectly comfortable in your care. read more

Nothing is ever going to be perfect in our private health care industry, so please understand, you will wait everywhere. However, this place has the best front desk/MA/office staff of any provider I've ever been to. They will actually call you back! They are efficient and kind. The PAs are busy, but all business and you can get your care and questions answered. I've been going to both offices for about two years, and I highly recommend. Shout out to Ruth, Heidi, and Barbara. There are so many more to mention, but everyone has been great. read more

Dr. Ravinder Singh is extremely rude & disrespectful. I needed my stitches out 9 days after brain surgery. He made me wait 2 hours and 15 minutes then told me that other people's health issues were more serious. He then proceeded to tell me that my stitches weren't supposed to be out yet even though he had the message from my neurosurgeon at UCLA saying they needed to be removed. My sister in law ended up having to remove them because Dr. Singh is so incredibly incompetent. The office made constant mistakes I almost missed my brain surgery because they NEVER submitted the referrals for procedures and appointments without me having to call repeatedly to make sure they were doing their job. Ever since leaving this Drs office my quality of life has drastically improved. I would never wish this Dr on anyone. Made my life so incredibly difficult when I am dealing with tumors everywhere. It was truly unacceptable. read more

I concur it was the best decision for ME. What you have done is a serious medical liability called ABANDONMENT. You have a malpractice issue by not following the legal standards for severance and now you have blocked me from access to the portal to fill my Rx, also a requirement. If you are allowing a staff member to write your replies here then it shines a brighter light on your ignorance . If a staff member is writing on your behalf, every word is still your responsibility and more evidence of your negligence. Now that my blinders are off and my ears are open to better quality physicians, it IS in my favor to have been severed as a patient. This is a great positive but your obligation to me isn't finished. Evidently I'm not the only person who doesn't admire you. And, BTW, your or your staff member's childish response simply proves my point. Thank you for forcing me to reach high. Med Board of CA is a friend in sifting out the bad from the good. I suggest you abide by ethics and the law rather than jeopardize my health and your career. read more

Just got home from my appointment with Heidi. I've never felt more heard than I did with her! I found Rancho Wellness through a Google search and wanted to take a shot when I didn't feel super comfortable or confident in my current doctor with a different facility. And I'm so happy I did. Making the appointment was quick and easy. The gal helping me make the appointment was incredible kind and found me an appointment in a week! When I arrived, I thankfully didn't have any paper work fill out as the staff sent out text messages to pre fill out my information (LOVE THIS!). She was also kind, didn't get her name however. The nurse who brought me back was also very kind and helped me feel comfortable. I often get a little anxious when it comes to medical appointments, but she was awesome and had great easy going personality. When I met with Heidi, she was wonderful! She was thorough in trying to pin point what exactly is going on with me. From a quick physical, my personal health and my family history. She listened to me and asked me further questions to better understand my concerns. There are not enough words how grateful I am to have met her and receive the help I need. After todays visit, I hope to continue to visit with Heidi and the rest of the staff at Rancho Wellness. Being comfortable is so important to me as I'm such an anxious person. I'm so happy I found them! read more

I've been a Patient at Rancho Wellness for awhile now. Very professional and caring staff . Highly recommend their services. Thanks Rancho Wellness read more

Caring drs and staff. Listens and spends time with patients. I am so glad they are my drs.

Dr Singh is the best! Helped me when I needed it most, all these negative reviews are exactly what help is. A place for disgruntled people to try to be vindictive read more

Been coming here for over 20 years as Dr Singh is my primary Dr. He never misses a beat and is the most patient Dr I've ever seen. The portal is very easy to use for messages to the Dr and his response time is always quick (within 24 hours). Great staff, always there to help in anyway possible and they make you feel important. Recommended my wife to come here under Heidi Larson and she is very fond of her. Very efficient and kind. They actually take the time to listen and talk to you instead of rushing you in and out. Thanks Team Rancho Wellness. read more

I don't usually leave bad reviews but the staff here was very rude. I didn't even have the opportunity to visit the doctor. On my first visit I asked how much my co-payment was and they went on and explained to me that on my first visit it's $120 and then after that it's $60. Regardless Ive never had to pay that much for a check up, so I said I'd like to cancel my appointment. The front desk said okay, took my id and threw in front of me and pointed to the door. No professional in my opinion. read more

This office is hands down, across the board, all star service. Dr Singh's staff from the front office to his PAs are very knowledgeable, and always willing to go above and beyond to help in any way they can. Also the vibe in there is unmatched! Without getting to sentimental you can sence the kindness as you walk in. I'm sneekin up on 40 and work construction, to this day I feel like a kid walking into that office. The confidence knowing what ever ales me is going to be addressed and HANDLED 100% of the time as an adult, is similar to the 5 year old looking forword to a sucker. Thankyou to everyone involved for making Rancho Wellness what it is. You all have definitely set the Bar, in my opinion, to an unmatchable height! read more

I have been a client of Dr. Singh and Heidi Larson FNP for more than 8 years. They are superb practitioners and their offices in Rancho and in Upland are well organized and attractive. I am very grateful to have found the Rancho Wellness group as my spouse and I who are both seniors feel very well cared for. Indeed, a rare find these days. Maria Lourdes Arguelles, Ph.D. Professor Emerita of Education and Cultural Studies Claremont Graduate University read more

I stopped by last Wednesday to get an appointment and was pleasantly surprised that they were able to see me the next day. I felt rushed and left wishing I hadn't gone in. read more

My family and I continue to love this office. Their staff is always friendly and professional. The PA's and Doctor always take their time and listen to all concerns, they make sure to explain results thoroughly. Best decision I made was to leave the last nightmare of an office to Rancho Wellness. Extra thank you to Ruth and Lupe for always being so patient and helpful when it's gotten crazy with my insurance. Love this office!!! read more

I took my son here as a new patient. Unfortunately, his insurance made an error in processing a change. Angela and Misty were so helpful in trying to rectify the situation with the insurance. They really went out of their way to help my son. Offices like this are rare! I highly recommend rancho wellness! read more

I visited Dr. Singh twice and both times he made heard my concerns and told me we would get my health back on track. Thank you Dr. Singh!

I had my first appointment to establish myself as a new patient today, and the experience was beyond my expectations. The staff was so nice, and Julie Rowe NP was thorough and very personable read more

The system of getting a referral seems cumbersome and almost dysfunctional. I called for an appointment and was told to go to urgent care because the doctor does not work on Fridays and they were booked. Ok so I asked for a referral to see an orthopedic doctor. My husband has a comminuted fracture of the left clavicle with subclavian vein involvement. He should be seen by his doctor. I just feel like we've been left hanging. I can't get an answer after waiting for hours! I can't get an appointment with the orthopedic doc without that referral! read more

Dr Singh is a great guy and always willing to help. He's not my problem. His PA was over the top rude to me. I mean- RUDE! She snapped at me that she could not handle all my issues because " Look. I have ALL these patients I have to care of today. ALL OF THEM". I could not say a thing without her hissing at me and carrying on. The whole appointment was like this- sour, angry, uncaring and demeaning. It was - in a word... unacceptable. I work with doctors all the time and never in my life have I ever been treated this poorly. That was the absolute last time I walked in that office. I have great insurance too. It could have been so different. Sadly I don't think she was just having a bad day. I waited for her one time for at least extra twenty minutes as I watched her discuss Christmas ornaments with a street vendor. I would say she thinks she's pretty comfortable there. I went with another recommendation for a different Primary Care doctor and I couldn't be happier. He treats me with respect and we are great friends. Your Primary Care doctor should not be a place that gives you anxiety- it should be a healing place. I found that place outside of this office. read more

I do want to say, while I may be annoyed with Dr. Singh at the moment, all his practitioner's are top notch. I absolutely adore Heidi. She is very kind and listens to everything you want to say. I have never had any issues with his staff. Always kind and friendly. I have been a patient with this office for many years and hope to continue for many more! read more

As a new patient I can highly recommend this office. I saw the Nurse Practitioner who was knowledgeable, thorough and took time to actually visit with me. The office staff are all friendly and easy to work with. I found a new "home", so to speak. read more

I'm not the type who likes writing reviews:) But if I do it, only in those cases where I'm extremely impressed with the place or service. Dr Singh is one of the best doctors I've met. It's Not only about his good attitude but his extensive experience! He listened carefully, and explained whole treatment in details. I wish all the best to this doctor and his team! And his treatment so far is working! read more

Thank you Dr Singh for getting me in quickly and getting me back on track to feeling better. Your staff were very helpful and I look forward to you being my primary doctor. But a warning the receptionists are often rude. I got major attitude for requesting paperwork when I had already set up a lab appointment. When I called at 8 am and said my lab was at 3 pm, I was told with a sigh, "I can try and get it ready for you." When she called back 2.5 hours later and I was thanking her for expediting it, she hung up while I was talking to her. Too bad because Dr Singh is great. Not my first negative experience with his admin staff. read more

I've been coming to dr Singh for years now and he truly is patient, kind and understanding. He tries his best to explain everything he's diagnosing and always able to answer questions if need be. You have to be able to understand he's extremely busy but who wouldn't be since he is the absolute best!!! He's not usually in a rush he really tries to focus on you when he's in the room with you and if he is crazy busy at the time he'll apologize and explain. It's so bittersweet to write this review because I don't want him to get too busy he can't see me lol. I know it's selfish but once you experience his patient care I promise you'll understand what I am talking about! He is one of a kind and i hope you all get to appreciate him as I do. I've also had other providers here which are still very attentive and helpful. My dr has been dr Singh since I started so I like to keep it that way unless he's out of the office and I need to be seen right away. No real complaints on any other PA they're all trained by him so you're in good hands! The front staff is usually always polite and willing to help you. They're also really busy but yet they make sure to give everyone their undivided attention. Nubia has helped me a million times hence why I know her name lol, she's probably over me by now but she's seriously the kindest and understanding in the front. I can be a bit of a pest but yet she never flinches and I promise I don't take that for granted! Co pays are what sometimes fall on the waist side because if i call in to be seen they don't tell me I have a past due balance or I'll have a co pay till I get there but that's only bad because if I run in I leave my wallet, but other than that they still work with you! Thank you dr Singh and staff, you truly make a difference in my life whether you like to think so or not. read more

Dr. Singh has been my doctor for at least ten years and I have referred a number of people to him. When a person is sick they need to see a doctor NOW. Other doctors typically (I know this from my experience and talking to many other people) will give you an appointment in a week or tell you to go to the emergency room. Dr. Singh or one of his associates will usually see you the same day, and you won't have to sit there for two hours waiting to get in. Excellent, friendly staff. My wife sees Dr. Santa Cruz at the Rancho office and has had the same positive experiences. read more

I love this doctors office!!! They are really thoughtful and caring! Can usually do same day appts and either the upland or rancho office. Doctors are really thorough with their analysis. Friendly staff and welcoming decor. read more

First time seeing Dr. Singh in his Upland office. My wife referred me here. The staff was friendly and helpful. The office was very clean, well organized and high tech. I especially liked the text reminder for my apt, the educational TV displays throughout the office and my follow up thank you text. Dr. Singh listened to my visit concerns and addressed them in a caring empathetic way not making me feeled rushed. I would definitely refer my friends and family here. Thank you, Michael read more

Staff and doctor are amazing. The staff is very welcoming over the phone and in person. Dr. Heidi Larson has always addressed my concerns. She is knowledgeable and caring to help resolve any health concerns. Highly recommend this location read more

This afternoon was my first time at Rancho Wellness. I am so happy that I made the decision to make this my primary care facility and even more happy that I chose Heidi Larsen for my primary care doctor. The front office support staff provided first class service and Heidi was so kind and professional towards me. A huge thank you for how each person treated me today. Soooo happy with this place! read more

We finally found our doctor! The office was very clean and the gals up front were very nice! Dr. Singh came in, sat down and that made me feel like his attention was focused on me as a patient vs dropping in for a few minutes to rush off to the next patient! He answered all of my questions and made great suggestions! read more

My grandma sees the PA at Rancho Wellness and we love her! Every visit is pleasant and they're happy to let grams tell her favorite dirty jokes. :-) Clean office and we get in and out quickly. read more

Great staff and wonderful caring doctors!! I never have to wait long, and there have been many times over the years where I needed a same-day appointment, and they have always managed to take care of me! I highly recommend Rancho wellness read more

Dr Singh and the staff at Rancho Wellness are the best. I have never met a Doctor that is so knowledgeable and so kind. He is truly the old fashion kind of Doctor that really cares about his patients. I recommend him to everyone. read more