Went for an appointment in June and I really liked Dr. Kirshbaum, who made me feel welcome and accepted and treated me with respect and like an equal. This review is not in reference to him.
However, the staff needs to either hire an additional receptionist to answer their phones, or work their phones better, or something. I'm not sure what. I had my first appointment in June, had to go for lab work the first week of July. It is now Sept 26th. I have been trying to schedule my follow-up appointment from my lab work since the first week of July and have been unsuccessful. Absolutely every time I have called the office at all hours of the day, I have gotten a voice mail. I always leave a voicemail, asking them to call me back. The recorded message states that they will call you back before the end of the business day. That's only true about half the time. However, I am a graduate student, and when they did happen to try and call me back, it was always at a time when I'm in class or a meeting and couldn't pick up the phone. I'd call back after class, and what do you know? I'd get another voice mail. This has been going on for two months now (during that time I went on vacation for 7 days so could not be reached), and I still don't know the results of my labwork. This is kind of ridiculous. I normally wouldn't leave such a negative star rating on Yelp, but something seriously needs to be done here. read more