Our family is under Dr. Loa's care since 2000. She is the epitome of what a good family doctor should be. She is extremely knowledgeable and if needed, she always referred us to specialists. Her current staff are also pleasant to deal with. They are very helpful, polite and accommodating. Just like any other doctor's appointment, sometimes you need to wait a little bit longer to be seen. The current office is also very clean and spacious, with lots of parking space. Overall, we are extremely pleased with Dr. Loa and her staff. Andy/Alma Calve read more

I have been going to Dr. Loa for over 30 years! She is still hard to understand. I can never get a hold of the office! The staff there STINKS! They never return calls! I leave messages and never get call backs! I want to change doctors, I am looking into it NOW! Very unhappy with this office! read more

Dr. Loa is a very proactive physician. She has been my doctor for 25+ years. The quality of care I receive from her is exemplary. She takes time to thoroughly explain to me all test results, medications, and any procedures that may be needed. It's obvious that she actually reads my charts. She has a wonderful bedside manner, and truly cares for me and my wellbeing. I highly recommend Dr. Hedy Loa. read more

Hedy C Loa, MD - Dr. Hedy Loa - Internal Medicine Near Me - Ontario, California

This office is horrible. From the reception smacking on gum to the office manager does not offer solutions. I would not refer my worst enemy to office. The only reason I would go was Dr loa is a wonderful and thorough physician. read more

The wait time somebody walked in and didn't have an appointment and they took them before me. I'm still sitting here an hour later.

Been with doctor for 20+ years. Every time I changed job and insurance I always looked for her. Excellent doctor and always care for her patient. Btw, my mother also her patient. Highly recommended. read more

Dr. Loa is very knowledgeable and very kind. I feel very comfortable that I know that I'm being cared by a very good doctor. She listened attentively to my issues and responded effectively that I could understand easily. read more

I know dr Loa for a long time. She took a very good care of my mother when she was diagnosed with an abdomen aneurysm until she passed away. She is my primary doctor as well. She is a very good doctor, patient and kind. read more

I highly recommend Dr. Loa. I'm 67 years old and have been seeing Dr. Loa for over 5 years and couldn't be happier since she has been helping and taking care of all my health needs. Her staff is very friendly, helpful and professional. Hopefully I never have to change her as my primary doctor. read more

Dr. Hedy Loa is an amazing Physician, I had to change Primary Care Physician's recently and was apprehensive. She is so thorough and answered my many questions and I felt heard and left her office feeling that it was a great experience. She took her time with me and has a great bedside manner. If you need a great Primary Care Physician, look no further. read more

I see Dr. Hedy C Loa for 30 years, finally I new health care ppo have Dr.Hedy C Loa I choice again, I not see Dr Hedy loa for long time . Dr.Hedy loa I back see you soon read more

First time I was here, I waited almost two hours to be seen being the only patient in the waiting area. All I could hear was the office staff gossiping. But okay, it was my first time there, I didn't make much of it. Second time, same thing, only this time it would take the office staff 3 weeks, yes, 3 WEEKS to fax over a referral. It took several phone calls from me and I finally lost it after I called one Monday to ask if it had been done yet only to have this lady ask me to hold for one second so she could check the status, waited 20 mins on hold andddd she hung up on me. After multiple calls, she finally answered just to tell me it was done but it was sent to the wrong place lol never again will I come back here. read more

dr. lia has been my dr. for many years now. and i absolutely love going to see her . she pays attention to tour consurnes. and takes time she dosen't rush to get you out. read more

I can't image there was a staff like this, it's so horrible, they are so rude and never care about patients, they have the phone number in order to make appointment but they never pick up, I'm not sure it's authorized by Dr Loa? It's so ridiculous, patient need to drive there and let them know what we need. Also after you get there, you still need to go back home waiting for call back and confirm appointment date, ok, the point is, after you left, you won't receive any call back from them. What's the hell, what are doing doing? Unbelievable, it's hospital, main goal is take care of patient. So so so bad! read more

Dr. Loa has been my PCP for only a year, she's great and thorough during her exam but unfortunately her staff is very incompetent and inefficient. I just moved to Hawaii for work and I started feeling the same symptoms I had when I last saw her. I called her for my previous test results since they never called me about it , her assistant told me I need an appointment. I explained my relocation and she said Dr. Loa will call me back. 2-3 weeks have passed and there's no phone call so I called again, and again her assistant said she will call me back. From my initial call 2 months ago, I kept trying to contact her but her assistant kept saying she will call me back. Last person I talked to was Karla who was rude and insisted that I make an appointment despite me telling her I relocated in Hawaii - does she want me to fly to Ca just for that appointment ? That's unreasonable and just plain dumb. As much as I want to keep Dr. Loa as my PCP, I can't deal with her irresponsible, incompetent staff. A timely follow up is important when it comes to your health. Find another PCP with compassionate, efficient staff - I do not recommend this Provider. read more

I need to shared this, I did go to try since we moved to Pomona area. First impression not so good with the front desk Assistant. But still I want to see the doctor, Good thing I waited and not make sudden decision to leave. Doctor Loa very very calm, nice and so passion. She will listens to your concerns and takes her time to explain and to help you. Not like some doctors who won't listen or rush you until you feel uncomfortable. I am very happy with Doctor Hedy Loa on top of it I saw improvement from the from staffs also (not so mean or rude, a little bit more friendly) I will recommend Dr. Loa and you can see how her service or how the way she helps her patients. Thank you Dr. Loa , please keep improve and get better with all the staffs at the office. Thumbs up for Dr. Loa, another impressive I got from her. I was in so much pain from Car accident and hoping able to see my family doctor. The front office said no available time/no appointment date available until a month later, I was so sad and disappointed because how do I able to wait for that long if for emergency or not only regular check up. I left message for Dr.Loa with her staff, Dr.Loa did let the staff gets back to me and ask me to come in/long stories short Dr.Loa she makes it happen for me. So I could get check since I got injured from accident... Big thank to Dr. Loa read more

They suck and never answer the damn phone and never have appointments available and doctor never checks you right.

If you would like to be greeted by an unprofessional medical office, then by all means stop by for a visit. I had scheduled a doctor appointment with Dr. Lao's staff 1 month in advance for my partner and I, and come to find out when we arrived for our appoinment that they only scheduled one appointment. After informing the staff, that we were new patients you would think they would have apologized for their mistake, but NO and instead said sorry we are booked and can only see one. Now let's talke about the office site: it is old, smells, outdated filing, and no air circulation in the waiting room. The medical building is old and creepy when you walk in. Our appoinment was delayed by an hour to top things off. I feel bad that my partner is going to see the Dr. LAO for her physical. As noted in previous yelper... I wish I had seen your review before hand. First and Last visit to this unprofessional business. read more

from the pieces of shit working behind the front desk, to the piece of shit fucken Dr. She cant even remember what the fuck she does, she needs to stop trying to practice medicine . She was my mom's dr, during that time my mom had 5 strokes and 1 seizure . She didn't once do shit for her . My mom ended up paralyzed , non verbal and non ambulatory while in her care . My mom could not sit in a chair, yet she demanded to see her or she would not authorize my mom's prescription renewals . So I took her to see her . this bitch ass dr actually was,oh she doesn't see anymore, oh she doesn't look good , how has she been . Actually trying to ask my mom questions as if she could fucken answer! Afterwards, she said it must be hard moving her like this . I was like yeah bitch, I fucken told you . But she straight out said if she didn't come in she wouldn't renew her meds . And then said I don't want you guys coming back till next year , meaning this year . She said , let's make a appointment for 9 months from now . Which would be this March . My mom passed away 12 days ago . And this fucken cunt won't sign the death certificate according to the mortuary . They were told she refused to sign , and refuses to sign because she hasn't seen my mom in 6 months ! Are you fucken kidding me !!!! So my mom has been lying in a body bag at the mortuary since she died . Dr Loa doesn't remember half the shit she says or does . And her piece of shit employees are just as useless . read more

if you want to die...... then make dr hedy loa your doctor!!!!! my mother aurora garcia was under dr loa's care and she was the worst person that could have come into our lives!!!!! my mother is now dying because of her negligence! my mom had been throwing up for 2 months and not once did she order blood work or urine cultures or request iv fir rehydration!!! so now her kidneys have failed and gas sepsis!!! read more