Amazing quick cheap propane refill go here all the time. Would highly recommend going here!read more

Fast and efficient. No frills, no fuss. Pull up, get your propane tanks next in line, wait your…read moreturn and boom! They are full. He even has a remote credit card charging device to take payments right on the filling site. Load up your full tanks and you are on your way. Seemed a lot less expensive than the tank swap at retail stores. I'm. Be back again and again.

First time using a propane tank. Explained tank size and how many hours you should expect.read more

Friendly, polite, expert service. Been using them for nearly 20 years, and they are always…read moreexceptional.

We called Pinnacle Propane Company to come fill our tank and they came right out and filled it for…read moreMe. The company has outstanding Workers and they do a awesome job. Thanks Rance Carpenter for coming out and filling it. He was very courteous. THanks Pinnacle for hiring a Good worker and was very pleased with the service.

Do not use this company! They have the most horrible service…read more Since 2020, we have run out of gas almost 10 times. Each time, we contact Pinnacle and they find some reason it's our fault. Not only is their always full program extremely confusing, they have removed us from the service 6 times. Each time I reach out, there's some new loophole I missed or an email about a credit check we never got... and every time we run out of gas, they charge us an extra $125 for a leak check. Do.not.use.them.

been going for years and never once had a bad experience or bad service. They have always been easy…read moreto work with and help me load bottles specially when I had surgery and had a hard time lifting.

I paid for my tank of propane 10 days ago when i was out thinking id get delivery within a day or…read moretwo. Ive been told three times if be delivered today and i haven't bathed or cooked since 10 days ago so its getting bad! Why cant they just be honest?!

United Propane is NOT United Propane. It was consolidated into a group literally ran by a call…read morecenter. Pinnacle Propane is its name and I dare you to try and call them. Hours of my life is wasted! Tammy, the delivery lady texted me (I had no idea who she was). And asked for our gate code. When I went to follow up, a day later she said she couldn't get in? It's a private community and the gate always works. I will be buying my propane locally regardless of the cost. Pinnacle Propane owes me money they forced me to pre pay. Trust me, run. Even if you didn't know about the transition to Pinnacle...they are the Ivory towner we all despise. ;).

I needed propane for a swimming pool heater, as my neighborhood is not wired for gas. I called…read moreseveral local places, and after dealing with them... I wouldn't use anyone other than United Propane! Alex was absolutely fantastic!! One guy had to go purchase all of the equipment from his competitor in Jacksboro (who apparently is a really great place to work with). The second guy straight up No Showed... I don't know if he didn't want to come to Decatur, or if they were struggling as everyone said... but either way, didn't do enough to earn my business... like SHOW UP to an APPOINTMENT! The third company I tried really didn't care what I wanted. All he could tell me was what an idiot I was... I should have gotten a bigger unit and would need WAY more propane... and ONLY he could set me up properly. (I was already 2 units over what my pool needed... I wanted a gas quote, not your unsolicited advice, Bowie/Decatur Propane, on something you clearly know NOTHING about! Then Alex w/ United showed up. Alex actually told me I had too much heater (which was accurate). Alex told me I could get by with a smaller (cheaper) tank... although I didn't want it. Alex gave me options on purchasing or leasing my tank! Alex walked the yard and showed me all the aesthetic places I could put my tanks. Alex helped me get everything physically lined out to install and all the city permits so I would be legal! Alex worked with me, and helped me find SOLUTIONS to my problems... instead of just SELLING! Alex even came back and moved the line when the lawnmower lady hit it!! THAT IS SERVICE! THAT IS 5 STAR SERVICE! That's how you not only win business... but loyalty! You may save some pennies somewhere else (but I doubt it)... but if you want No Worries Satisfaction in your purchase... It's UNITED, hands down! 5 STARS. #Shoplocal Update: Apparently the FANTASTIC SERVICE is due to new owners and new management!!

I've been trying to get my leased tank painted for two years. Yup, TWO YEARS. Best I can expect…read moreaccording to them is maybe, just maybe they will supply the paint. Since I've had the service for 12 years and leased the tank for $95/year you would think for the $1,140 I've paid (not including buying LP from them) I could get something done. Nope.

I am handicap and need some help for my business and no one is willing to help me and they…read morecertainly were not! This is getting ridiculous.

I have been doing business with you for 7 years. I have always been treated very well and all the…read moreemployees have been very business like until today. I brought in a small partial filled bottle to have it topped off( and the big guy working there today filled and gave me a ticket for $34.71. Which was wrong. Even if that bottle was complete empty it would not have cost that. I tried to explain to the man that filled my bottle this wasn't right. Rather than correct the mistake or talk to me His response to me was" get the f......... out of here. Thats the worst customer service I have ever experienced.

These guys are great! I would have been in bad shape if they wouldn't have made it to my place…read moretoday to fill the tank. My furnace and fireplace are both gas, no gas, no heat!! We're lucky to have them, and there great drivers!!

Great customer service!!! Barry Wright is the best! I would highly recommend! Best customer service…read moreI've seen!

I gave McCraw a poor review of two-stars and it wasn't justified. I was called back, but never got…read morea message, and the call was buried under other calls that day. Sam and Leyland have been exemplary in correcting the issue, I will use them in the future. I've communicated with three McCraw professionals and they are all very pleasant and professional. I would highly recommend them as a propane supplier.