They do not service 100 gallon tanks or less. Also had a hard time to get an answer on telephone…read morequery.

These guys are horrible: called on feb 15 for refill - they guaranteed the 22nd. It's the 26th…read moreand they can't tell me when they will get out. No heat nor hot water for 10 days and who knows when. Go somewhere else for your propane as these guys don't give a hoot about their customers. Horrible.

Great customer service!!! Barry Wright is the best! I would highly recommend! Best customer service…read moreI've seen!

I gave McCraw a poor review of two-stars and it wasn't justified. I was called back, but never got…read morea message, and the call was buried under other calls that day. Sam and Leyland have been exemplary in correcting the issue, I will use them in the future. I've communicated with three McCraw professionals and they are all very pleasant and professional. I would highly recommend them as a propane supplier.

We had two instances of needing to use a U-haul to help one of my oldest kids friends move into a…read morenew place after crashing at our place until their new apartment became available. We used one to be able to pick up a bed, couch and a few other items so they would be at our house for when kiddos friends moving date. They had what we needed availible, the one complaint was they were short staffed ... and a manager was needed to do something on a transaction but they had gone to put a hitch on a trailer. So my husband had a 15-20 min delay because they couldn't take care of checking anyone else in and out until they manager took care of this one customer. My kids friend didn't have any complaints outside of that requests that they take pictures of the truck before they left the lot didn't show up until we had already started loading the truck at our place. They didn't mention it to them when checking the truck out; so we had only known to do that because we had gotten a truck the weekend before. If you need a truck for only an hour there are cheep options at another place; but Uhaul serves the purpose for the larger needs folks have.

I never write reviews but I felt this was necessary. Arrived at 10:20 for a 10am pickup. Not only…read morewas the truck not ready but it was wedged in between 2 trucks. No one asked me if I needed help, I had to go up to the two employees outside and ask for them to get my truck and then had to drive it up front to get the dolly that was supposed to be ready. Would not recommend using this one if possible.

We called Pinnacle Propane Company to come fill our tank and they came right out and filled it for…read moreMe. The company has outstanding Workers and they do a awesome job. Thanks Rance Carpenter for coming out and filling it. He was very courteous. THanks Pinnacle for hiring a Good worker and was very pleased with the service.

Do not use this company! They have the most horrible service…read more Since 2020, we have run out of gas almost 10 times. Each time, we contact Pinnacle and they find some reason it's our fault. Not only is their always full program extremely confusing, they have removed us from the service 6 times. Each time I reach out, there's some new loophole I missed or an email about a credit check we never got... and every time we run out of gas, they charge us an extra $125 for a leak check. Do.not.use.them.

We were staying down the road, heard they had propane, we…read morecalled and they were just closing. It was right before that bitter cold spell. They said they would wait for us, so that we had propane! Who does that anymore? Well, they did, which told us what wonderful people they truly are! If we hadn't bought into a membership already, this is where we'd be full time. Thank you for your genuine kindness! Susan & Caesar

This is a gem of a small RV park. The owners are personable and helpful. This was our first shake…read moreout trip with our new RV. Shannon (owner) gave us wonderful tips. The park has newly renovated dog relief areas and a new dog run for off leash. Our dogs just loved it! I can't say enough positive comments. I hesitate to post this because we want this place to ourselves! We will be back.

Friendly staff but no small engine repair service available. Will sharpen lawn mower blades well.read more

Nice hardware store. So easy to find the things you need without all the EXTRA stress of big box…read morehardware stores. Friendly staff and I never have a problem getting help.

Spoke to these guys about an upcoming event, and they connected me with one of their customers. He…read morewas super responsive and helpful. It was nice to have someone local to make planning for our event easier!

From the owner: Secure Commercial kitchen and overnight dedicated parking. We welcome all Food Truck Operators,…read moreCaterers, and CPG Manufacturers in the DFW. Our propane and ice is open to the public and always available.

Decatur Bowie Propane rocks! This is my first experience with the propane system. Time came for my…read morefirst fill and I called and service was outstanding. Cody came to do the initial inspection and check my stove. He was very informative, friendly and he adjusted my stove in two minutes and a year of frustration disappeared! He is very thorough and helpful, not to mention easy to talk to. Then later that day, Clint came and filled my tank. So friendly, efficient and a pleasure to deal with all around. I would heartily recommend this company for all your propane needs! Zach in the office was able to schedule our fill in a timely manner and called to make sure everything was good. Best company to call!!

I gave the tech a $2,200 cash deposit that "disappeared" and was invoiced months later for the full…read moreamount. The $2,200 that I paid for half of the bill never made it to my account. I do not recommend this company whatsoever. The tech surprisingly asked for half of the bill on the day of installation because I needed to pay for the tank and for rental fees since their trench digger was down. I was caught off guard but I happened to have had $2,200 cash on me. I gave it to him and left since I missed a half day of work to meet him at the house and had to get to work. How would I know about the trench digger rental if he wasn't justifying asking for a deposit? After several calls nothing at all was done to accommodate the situation. You can imagine the frustration of paying $6,003.42 for a $3,803.42 bill. Who would do something like this? Owner would not take a call or email. In response to the reply from the business-I called the Wise County Sheriff on 1/30 and spoke to a detective and he told me there was nothing they could do without a receipt and he suggested I speak to a lawyer, which I had already done. I relayed this to Reese, but by reading your reply, I guess that detail never got to you. It's the tech's word against mine. After I handed him the cash, he placed the twenty two $100 bills on the left side in his already full metal clipboard, I saw them spill to the right inside the case as he closed it while he sat half way in his truck. He wrote something down but I did not get a receipt. The stack of cash was neat and all facing the same direction and I thought what a mess he made of the bills. Why not check his work order from that day and see what he wrote? It's about integrity. I didn't realize there was any reason to distrust. My mistake for assuming I could trust a guy representing your company. I even called him while I was driving away to see if he was going to send a receipt but he said there would not be a receipt until the he installation was paid in full. To the technician, you know who I am talking to. I hope you needed it and we forgive you. I know you were on hard times with illness in your family and we waited weeks for our installation you because you are their best guy. You probably missed a lot of work. Our hearts still go out to you and all you've been through. We never wanted you to get in trouble or press charges but it would have helped if you did not let me look crazy or if you at least could apologize for your actions. I'm sure this could have been resolved without a blemish to your work history, it probably still could. Regardless, I truly pray all is well with you and your loved ones.