I've gone to these cleaners for quite a while without a major problem mostly for the convenience (although some items can be a bit pricey compared to other local cleaners), that is until this time.
I've left my favorite clothes to be cleaned only to receive them with a heavy fried food smell on each and every piece. When I asked them to re-clean (the first time I ever had to complain about a cleaning service) and get rid of the smell, I was treated quite rudely, especially by the woman there (despite the fact that I have been a regular for a number of years). After some back and forth, which was less than pleasant, they seemed to have agreed to clean it again and took the pieces back. I got them back today. It is clear that they simply took them from me and placed them on the rack, the same disgusting smell is there. It is even on the "protective" nylon color, they did not even bother to change that! I don't know how they convinced themselves that they could bully and fool customers like this and run a business. It seems they are simply choosing to ignore what seems to have developed to be a major ventilation problem in their store.
In retrospect, I should have simply demanded my money back rather than trusting their word that they would re-clean. I am very disappointed to have my favorite clothes ruined, and I certainly do not appreciate the way I was treated. I will never go back to this place again!!! read more