Tim is a great salesman! He was very helpful in the purchase on my new Cadillac OPTIQ. he also was…read moregood enough to puck it up and charge for me

Needed some follow up service on my new car under a warranty I had purchased. The service writers…read morewere very kind. They gave me a loaner car to use for two days. It was a beautiful blue SUV with white interior electric Optiq. I really enjoyed driving it. The service department did a fine job with my car.

Such a great experience--highly recommend! Did a great job on my Jeep (another place gave us an…read moreestimate twice as high!!!) A to Z saved us a lot of money. Highly recommend :)

DECEPTIVE PRACTICES, UNNECESSARY REPAIRS, AND OHIO CONSUMER LAW VIOLATIONS. AVOID AT ALL COSTS…read more MANAGEMENT CALLED TODAY 05/14 AFTER SET DEADLINE AND BEGUN YELLING AND ARGUING, CONVERSATION DOCUMENTED ALL VOICE AND EMAILS WILL BE UPLOADED. If I could give zero stars, I would. We brought our 2019 Subaru Crosstrek to A to Z Auto Care on March 2nd to diagnose a check engine light related to a slow camshaft response. We were told we needed two VVT solenoids replaced, which we authorized. They billed us for 2.0 hours of labor and charged nearly $900. Barely two weeks later, the exact same check engine light came back on. We brought it back, and they threw two MORE solenoids at the engine, charging us hundreds more and miraculously only billing 1.0 hour of labor for the exact same job. Within days, the check engine light came back on for a third time for the exact same system. We realized we were being scammed and took the vehicle to a real, professional mechanic. The new shop ran a proper diagnostic (see attached photos of their itemized report). They found that the VVT solenoids were NEVER the problem. The issue was simply debris built up on the magnetic ends of the Cam Position Sensors. The new mechanic cleaned the sensors, test-drove the car multiple times, and the issue is completely resolved. A to Z Auto Care sold us over $1,500 in unnecessary parts and inflated labor rather than actually diagnosing the vehicle. Furthermore, A to Z Auto Care operates in direct violation of Ohio consumer protection laws. They refuse to provide legally compliant itemized receipts detailing the brand or condition (new/used/refurbished) of the parts they install. When we explicitly asked the female manager for a proper itemized receipt with diagnostic notes, she was evasive, stalled the process, and falsely acted as if providing a legal receipt was not "standard business practice." They also failed to return our replaced parts to us or have us sign a waiver, another direct violation of Ohio law. We sent a formal demand letter requesting a refund under their own "90-Day Labor Warranty" since their labor completely failed to fix the issue. They ignored it. We are now filing formal complaints with the Ohio Attorney General and the BBB. Look at the attached photos of their non-compliant, vague receipts compared to a real mechanic's diagnostic notes. Do not trust this shop with your vehicle or your wallet.

Our tire kept losing pressure and we stopped at this little place and even though we did not have…read morean appointment, they came out and helped us right away! I feel bad that I cannot remember the gentleman's name that fixed our tire. But it didn't take him long at all.. And he was very helpful. He seemed very trustworthy and customer oriented. We are definitely going to keep this place in mind for any of our other auto needs.

Couldnt find any good mechanics in Cleveland, so we tried this guy. Well, this guy is extremely…read moredisrespectful, takes a lifetime to get your vehicle repaired, is condescending, and a gas lighter. He also tries to illegally sell cars by title jumping. I dont recommend.

So this morning I woke up to a silver screw jabbed in my front tire and it was going flat fast! I…read morewas in a panic driving to work thinking it would blow...I spotted this shop at the light and pulled in hoping that he plugged tires there? The gentleman "Mike Jr." was so kind to stop what he was doing and plug my tire on the spot! I can't thank him enough for his kindness and speedy service!!! I highly recommend this repair shop!!! Super nice and did a great job :0) Thank you for your kind energy! -Danielle E.

First, Pinnacle Auto Repair is in South Euclid, Ohio .. note that the website refers to a similar…read morenamed place in Orange, California. Mike is not part of that operation so any reviews from CA are not referring to the one in South Euclid. Second, I have been going to Mike at Pinnacle since before he started his own company. Both my cars (2004 Honda Accord and 2005 Chevy Classic) are in top shape. He is the reason my 2004 Honda Accord is at 255,000 and still going with great (30+) MPG. When he looks at a problem he will also look for anything else that may or is needing repair, and how soon that repair is needed .. and he gives me estimates. That may raise the visit cost but prevents problems later while on the road. He and Mike Jr are totally trustworthy and know what they are doing.

Honestly my car was running fine until I let you guys fix on it . Thinking about it now Big…read moremistake , last year you guys fix my thermostat. My vehicle has been running terrible since . Just think I gave u guys 5 stars on Google I'm going to edit it . Very disappointed and the cost to repair is ridiculous. I believe I was hustle.

Foreign Auto Solutions is the worst place to bring your car for repairs! Their prices are through…read morethe roof (the highest in the area), and what's more, they refused to diagnose the engine light in my car. These are the basics, right? The shop has flatly refused to diagnose the engine light in my VW Beetle. Their sales pitch about using "the best oil" is no more than a full synthetic compatible with your car. Any shop will do this. What's more, Foreign Auto Solutions doesn't care about their customers other than getting paid. They don't clean up their parking lot nor do they salt it. Right smack in the middle of the winter, I slipped and fell on the black ice in the parking lot, and a kind bystander helped me back to my feet. Bystander, and not one of the shop workers. I walked inside and grabbed a piece of a paper towel to stop bleeding in my hands. I was actually lucky to even find a piece of paper towel; it was almost used up and not refilled. This was the last time that I visited this shop. Never again, and don't recommend it to anyone. Enough said.

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

Customer Service at Classic Ford is beyond piss poor. They sell you a car then forget you are…read morealive. Took the car in for an appointment. We drop it off Tuesday after hours so it would be there on time for a Wednesday appointment. Did not get a call all day. When we followed up Thursday we got an excuse that they did not get to us yet. Friday after we called still not ready. My wife drove their and the slack service rep said they would drop it off on Saturday. Saturday the Service Director said they were not bring it out on Saturday because they were not staffed for that. Monday still no delivery..... Same director calls asked me what he can do for me after i left a detailed message with the phone attendant that also blew me off. The entire customer service team at Classic Ford seems to not understand their job..... The Customer works for and pays them to provide crappy service every time no matter how many time you call. Do not deal with them if at all possible.... They SUCK!!!!

As a yelper i frequently forget that Yelp should be used for reviewing all businesses not just…read morerestaurants. I purchased a new truck and after much deliberation I decided to get a spray in bed liner. Naturally I did quite a bit of research and while I preferred to get one from the factory I found a much better solution in d&s automotive. I learned quite a bit about spraying bedliners there are pros and cons and certainly have its share of detractors. But Anthony at DNS did a good job of educating me and certainly the price point was within the budget of what I wanted to spend. The two main spray in bedliners I was considering were rhino and Line-X. Well generally they do the same thing what I found was rhino lining which is sold and serviced by d&s is simply one product. No difference in color thickness or options or add-ins. Line-X which I'm certain has its fans gives you the option to add in ultraviolet protection certain thicknesses they can even tint the lining so if you're a fancy fellow that wanted a red line x sprayed in you could do that. But it also added in to the price as well. Generally DNS sprays in your rhino lining and mine cost me out the door $580 with tax. This is my first pickup truck and I don't like stuff sliding around in the back of the truck and this textured surface will certainly limit that. The quality of the work that they did was surprisingly good. There was no overspray or thin spots and I couldn't find anything to get upset about not that I was looking to get upset but they did a really good job and I'm very pleased with the outcome.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

Ok so this garage is a scam, i had them do all my repairs on my 2005 silverado and 2010 jeep…read morecommander, they replaced my jeeps motor, after saying i would get a rebuild from a company they said they could get the whole thing for $200 less, now im thinking ok now i dont have to pay to have all th parts moved over make it cheaper then buying a block and heads from reman company, nope they got exactly what i was going to get but only used with 100k miles on it, and i had to pay out for new starter which mine worked fine, and new water pump, again worked fine. i figured they had to cos of warranty for the motor, nope. so my $5200 quote to do what i wanted turned into a 100k motor used and untested and total was $7000 instead. we wont go into all teh breaks and other repairs they claim to have done and charged me for on this and the truck, well stick with motor, now i have had constant issues with jeep they replaced my alternator for free cos they had a used one to put on since i paid out the ass for the engine they scammed me on to be "nice" hahahaha. so anyway long story short still having problems over a year later, moved to pittsburgh area got a family trust mechanic shop to look at it, #1 most of the bolt from tranny to motor missing why i was always having a jump when shiting into gear, the flywheel cover plate and all the bolts for that missing, i had them go over leaks s&s claimed they did i had them go over the whole jeep, so far i spent another $3k fixing the issues they caused or claimed to h ave fixed, so for a $5200 quote to $10 grand so far and im still not done. im pretty sure most his regualrs might get good treatment cos they give good reveiws but they really are lazy garbage men pretending to be auto workers. i left a reveiw once so this is an updated to that one to things that have been found they screwed up and or didnt do, and the fact im still trying to work out all the little kinks they caused, oh fyi they yanked on my ac lines and causes a leak in my coolant system on the lines going to rear ac and never put a gasket on the ac connection on compresor they yanked out to replace motor let alone never tried to charge the ac system which worked perfect before they got it. i miss my ice box ac in the jeep after they gave it back. they are really poor mechanics i dont think they qualify to be called mechanics at this point and i would love to take them to court but yea court costs alone would eat up any winnings and they know it why they give shit service.

I been a loyal customer of S&S Auto Care since 2020 to the present. We have had all kinds of…read morerepairs during the time frame performed (engine rebuild on grandaughters car, brake jobs, oil changes and tire repair and purchases) during this time to name a few. Estimates have been reliable with work performed in a professional and timely manner. You get value for your dollar. Having a personable and trust worthy mechanic is a very comforting feeling. Recommend them to anyone who needs any auto repair.