My experience with DeSoto Family Clinic has been extremely disappointing due to the behavior of the…read moreoffice manager, Sean. His conduct has consistently overshadowed the professionalism and genuine care provided by Dr. Johnson and the other medical staff, who are all wonderful, patient, and understanding. Every interaction with Sean involves him going out of his way to intercept my calls just to be combative and dismissive -- especially regarding my nutritional plan. Despite Dr. Johnson clearly instructing me to continue working with my licensed nutritionist, Sean constantly questions and undermines that plan. He repeatedly insists that I "get rid of my nutritionist" because "this clinic specializes in weight loss," even though Dr. Johnson explicitly told me, "No, you need to keep your nutritionist." During one call that lasted nearly an hour, he lectured me on how to eat and manage my diabetes -- despite having no medical degree. On another occasion, when I simply asked to leave a message for Dr. Johnson's nurse, he refused and said, "You can tell me." Most recently, after Dr. Johnson asked me on Friday to follow up Monday about a new medication (Trulicity) and a gastroenterologist referral, I did exactly as she instructed. When I called, Sean again intercepted the call. I explained that I was following up with the young lady who handles prior authorizations because she had asked me to check with Medicaid about coverage. He cut me off and said, "Nope, Mrs. Benton, you can talk to me." When I explained the situation, he snapped, "See, I'm not going to do this with you today." Every time I try to speak with the nurse or doctor, he refuses to transfer the call, making sarcastic remarks about me "still working with the nutritionist." When I reminded him that I was following Dr. Johnson's medical instructions, he became defensive and argumentative, saying, "You just don't want to listen." I calmly responded, "I am listening to what my doctor told me to do -- she told me to keep my nutritionist." I even told him, "Why does it bother you so much that I'm following Dr. Johnson's medical advice? That shouldn't concern you -- you're not the medical professional." Later, when I explained that Medicaid's pharmacy department had instructed me to obtain my pharmacy dispensing records to show my previous Ozempic use (which would allow prior authorization approval for either Mounjaro or Ozempic), he again talked over me, insisting I was wrong and said I have never heard of medicaid paying for Ozempic & Mounjaro without trying two of their approved medicines first. I said Sean, why does ever interaction with you has to be combative or argumentative? I'm just telling you what the lady from Medicaid Prior Authorization department just told me. He said "you get Medicaid Pharmacist on the phone to tell me that." I hung up with him & got someone from Medicaid Prior Authorization Department on the phone and asked the lady if she can get on a three way call with my doctor office and explain to him what was just told to me about getting my pharmacy dispensing record and Medicaid will cover either Ozempic or Mounjaro. She said sure. Called the office back and he picked up (go figure) and their representative confirmed to both of us that what I said was correct. And he asks "Ma'am, what did she tell you? Did she tell you another provider was prescribing that not our office. She said yes but that doesn't matter as long as she can prove through her pharmacy dispensing record that her previous insurance covered the brand Ozempic, all the doctor office have to do is check yes on #5 & #6 on the PA and send in her pharmacy dispensing records and Medicaid will cover the medication. Instead of acknowledging that, he became irritated -- and within minutes of ending that call, I received a text message stating that the clinic was "dropping me as a patient due to noncompliance." To be dismissed for following my doctor's instructions and verifying information directly with Medicaid is unethical and unacceptable. I remained calm, respectful, and proactive at every step -- yet I was treated as if I had done something wrong for seeking clarity and accuracy in my care. Dr. Johnson is a wonderful physician who deserves better administrative support. Her compassion and professionalism are completely overshadowed by an office manager who continually oversteps his role and behaves as though he has medical authority. Patients deserve to be treated with respect, professionalism, and care -- not dismissed for following their doctor's advice instead of an unqualified staff member's opinions.

My family and I are having the worst time finding a regular doctor educated with long covid. My…read morehusband called around yesterday and the person answering the phone was very rude and not professional at all. Think the name was some form of Shawn...it actually sounded like he called a wrong number when they answer with "what ya want!?" Sounds like we dodged yet another office that doesn't listen.

I'm giving Dr. Kelly a four star review based on my experience with his FAA Medical services. If…read moreyou're a pilot, he's a great alternative to Dr. Boch in Germantown. They can almost always get you right in and you can fill out the FAA medical form online at your convenience before the appointment, which is nice. He's pretty laid back and has a good bedside manner. As for his regular family practice, I can't comment; I use a primary care physician in Collierville.

Amazing doctor and staff! Everyone was so nice and patient. They really took their time and…read morelistened. I never felt rushed or ignored. I went for a well visit and got an appointment the next morning. I was only in the waiting room for about 15 minutes and that was mostly filling out paperwork. When I got to the back, the doctor was in to see me right after we did vitals and history. I couldn't be happier with my visit.

I absolutely love Samantha Vickery. She is incredibly friendly and always takes her time with me.read more

Done with this place. Literally every time the prescription is sent to the wrong pharmacy -…read moreevery...time! Add to that scheduled appointments, either they don't have the correct date or time. Well suffice to say today is no different and they are in a different rabbit hole, once again did not have the appointment scheduled in their system. Somebody needs to be trained or terminated. Certainly, this family medical center is now terminated - btw - the customer service is bland at best.

At follow up appointment to discuss results of a recent MRI I was told someone would call me to…read moreschedule a biopsy at the surgery center. Made "mistake" of calling the office next day to inquire and was immediately told they will call me when they can, they're much too busy to schedule right now. How long does it take to make a f*cking phone call?!

Employees are all friendly & helpful. Dr. Chauhan is always upbeat which relaxes the patient…read more Facility is clean & appointments are always on time. Highly recommend!

I highly recommend Dr Skinner to anyone looking for a Primary Care Doctor. He is patient, kind,…read morepersonable and genuinely concerned about your well being. I've been a patient for a few years now and I'm highly satisfied with the level of care I've received over the years I've been meaning to write this review because we always hear the bad but never the good... So here's to the good.

Yeh not good. Front desk has at least one Karen and one person that can't be bothered to look up at…read moreyou. The lady next to me had been sitting in the waiting room for more than 2 hours past her appointment time. I've just passed two hours passed my appointment time and I'm still gonna be here a minute. The waiting room had every chair filled. People were standing and sitting on the floor. The shows they had on were from the early 80s, at best. The facility itself looks like it half way through demolition. I'm not sure if there's a remodel or not. Maybe after another hour or two I can tell you about the medical staff. If it's this or the VA for you, gamble on the VA first. UPDATE: with pics of the exam room

Great doctors, but literally no regard for their patients. Multiple hour waits are commonread more

I understand this is a late very late three year review but I remember when I was pregnant and I…read morewent to Moga to have my baby there and they found out that they didn't take my insurance. That lady who looks at the insurance in the back thought it was very cute to announce that we don't take my insurance and was very proud to say it That was very trifling to say that out loud and make me feel some type of way. I didn't have a great quality of care and I will never have no baby with this company that make you feel less than the hospital you do go to is regional one Medicare center if you want good care and folks actually care about you and your baby

So we get here at the MOGA on airways . To get our daughter checked , and this lady named Shamika…read more was so rude , and back talking to my wife super disrespectful and very , very rude mannered .

Don't bother going here. You make an appointment at a certain time but they NEVER you then. My last…read morethree visits I have sat waiting for three hours past my appointment time to be seen for maybe 5 minutes. If you have lots of time to waste then this is the place.

Staff was awful!!!! My son was coming in as a new patient and had the worst experience at this…read moreoffice ever!!! The ladies at the front desk were rude and not helpful at all. My son was making an attempt to understand why he could not be be seen as to which we never found out why. The older white lady at the front was breaking all confidentiality and she had a full on conversation about my son implying "he must be autistic, he must have a problem." while he was standing there at the front desk trying to get help. The black lady at the front desk told him he couldn't be seen but never told him why and kept saying, " you can't be seen today." I have made several attempt to speak with Dr. Visconti and on my final attempt to get his email to tell him of my experience I was told by the office manage and another young lady, whom would not give me her name, that this matter is done and Dr. Visconti was made aware of this matter and does not wish to speak with me. The whole staff was rude and disrespectful. No, my son is not autistic. It was horrible to hear healthcare workers speaking of someone like that. If he were autistic it would have crushed him to hear you speak of him "having a problem" how dare you all treat people with disregard has you have. My son was hurt by this experience, a experience he did not deserve. He couldn't get one person to offer an apology or show any empathy for his situation. Sad!!!!!!!!!!!!! If you have a soul, you would not ever make this office your PCP. "