My experience with DeSoto Family Clinic has been extremely disappointing due to the behavior of the…read moreoffice manager, Sean. His conduct has consistently overshadowed the professionalism and genuine care provided by Dr. Johnson and the other medical staff, who are all wonderful, patient, and understanding. Every interaction with Sean involves him going out of his way to intercept my calls just to be combative and dismissive -- especially regarding my nutritional plan. Despite Dr. Johnson clearly instructing me to continue working with my licensed nutritionist, Sean constantly questions and undermines that plan. He repeatedly insists that I "get rid of my nutritionist" because "this clinic specializes in weight loss," even though Dr. Johnson explicitly told me, "No, you need to keep your nutritionist." During one call that lasted nearly an hour, he lectured me on how to eat and manage my diabetes -- despite having no medical degree. On another occasion, when I simply asked to leave a message for Dr. Johnson's nurse, he refused and said, "You can tell me." Most recently, after Dr. Johnson asked me on Friday to follow up Monday about a new medication (Trulicity) and a gastroenterologist referral, I did exactly as she instructed. When I called, Sean again intercepted the call. I explained that I was following up with the young lady who handles prior authorizations because she had asked me to check with Medicaid about coverage. He cut me off and said, "Nope, Mrs. Benton, you can talk to me." When I explained the situation, he snapped, "See, I'm not going to do this with you today." Every time I try to speak with the nurse or doctor, he refuses to transfer the call, making sarcastic remarks about me "still working with the nutritionist." When I reminded him that I was following Dr. Johnson's medical instructions, he became defensive and argumentative, saying, "You just don't want to listen." I calmly responded, "I am listening to what my doctor told me to do -- she told me to keep my nutritionist." I even told him, "Why does it bother you so much that I'm following Dr. Johnson's medical advice? That shouldn't concern you -- you're not the medical professional." Later, when I explained that Medicaid's pharmacy department had instructed me to obtain my pharmacy dispensing records to show my previous Ozempic use (which would allow prior authorization approval for either Mounjaro or Ozempic), he again talked over me, insisting I was wrong and said I have never heard of medicaid paying for Ozempic & Mounjaro without trying two of their approved medicines first. I said Sean, why does ever interaction with you has to be combative or argumentative? I'm just telling you what the lady from Medicaid Prior Authorization department just told me. He said "you get Medicaid Pharmacist on the phone to tell me that." I hung up with him & got someone from Medicaid Prior Authorization Department on the phone and asked the lady if she can get on a three way call with my doctor office and explain to him what was just told to me about getting my pharmacy dispensing record and Medicaid will cover either Ozempic or Mounjaro. She said sure. Called the office back and he picked up (go figure) and their representative confirmed to both of us that what I said was correct. And he asks "Ma'am, what did she tell you? Did she tell you another provider was prescribing that not our office. She said yes but that doesn't matter as long as she can prove through her pharmacy dispensing record that her previous insurance covered the brand Ozempic, all the doctor office have to do is check yes on #5 & #6 on the PA and send in her pharmacy dispensing records and Medicaid will cover the medication. Instead of acknowledging that, he became irritated -- and within minutes of ending that call, I received a text message stating that the clinic was "dropping me as a patient due to noncompliance." To be dismissed for following my doctor's instructions and verifying information directly with Medicaid is unethical and unacceptable. I remained calm, respectful, and proactive at every step -- yet I was treated as if I had done something wrong for seeking clarity and accuracy in my care. Dr. Johnson is a wonderful physician who deserves better administrative support. Her compassion and professionalism are completely overshadowed by an office manager who continually oversteps his role and behaves as though he has medical authority. Patients deserve to be treated with respect, professionalism, and care -- not dismissed for following their doctor's advice instead of an unqualified staff member's opinions.

My family and I are having the worst time finding a regular doctor educated with long covid. My…read morehusband called around yesterday and the person answering the phone was very rude and not professional at all. Think the name was some form of Shawn...it actually sounded like he called a wrong number when they answer with "what ya want!?" Sounds like we dodged yet another office that doesn't listen.

I'm giving Dr. Kelly a four star review based on my experience with his FAA Medical services. If…read moreyou're a pilot, he's a great alternative to Dr. Boch in Germantown. They can almost always get you right in and you can fill out the FAA medical form online at your convenience before the appointment, which is nice. He's pretty laid back and has a good bedside manner. As for his regular family practice, I can't comment; I use a primary care physician in Collierville.

Amazing doctor and staff! Everyone was so nice and patient. They really took their time and…read morelistened. I never felt rushed or ignored. I went for a well visit and got an appointment the next morning. I was only in the waiting room for about 15 minutes and that was mostly filling out paperwork. When I got to the back, the doctor was in to see me right after we did vitals and history. I couldn't be happier with my visit.

I absolutely love Samantha Vickery. She is incredibly friendly and always takes her time with me.read more

Done with this place. Literally every time the prescription is sent to the wrong pharmacy -…read moreevery...time! Add to that scheduled appointments, either they don't have the correct date or time. Well suffice to say today is no different and they are in a different rabbit hole, once again did not have the appointment scheduled in their system. Somebody needs to be trained or terminated. Certainly, this family medical center is now terminated - btw - the customer service is bland at best.

Beware of Data Retention and Breaches for collections purposes before being seen…read more I had an extremely frustrating encounter with the billing representative, Jay (black lady tight Jerry curl), at Desoto Family Care Clinic. She insisted that providing my Social Security Number (SSN) was needed for receiving care, yet failed to produce any official documentation to support this claim. Asked if I didn't have a phone number or address would they deny care. She stated probably so..When I questioned this requirement, she became dismissive and accused me of fraudulent behavior, despite my presentation of a valid driver's license and insurance card-both of which were verified as active by Anthony at the front desk already before I interacted with Billing. Anthony clarified that the SSN is only necessary if a patient's account is sent to collections, not for receiving care or for patients paying upfront. I expressed concerns about data privacy, especially in light of recent breaches, and offered to pay for the visit in CASH. Nevertheless, Jay refused and proceed, stating she didn't want to "deal with that lady and she can go to the ER," referring to me. The kicker she is not a doctor to advise anyone of care. This behavior was unprofessional and appeared to be driven by personal bias and lack of understanding rather than actual policy.. I maintained my professionalism and integrity the whole time and even Anthony front desk rep understood that I was not being hostile but needed direct answers. The billing representative Jay was screaming from the back even when my mom went to ask you know why if she's paying cash. Ask to speak to the practice manager about this complaint and concerns and was told to just call the number on the New Patient Registration Form and ask for the manager. There was no financial agreement to be signed included in the new patient registration forms, nor listed as their policy, and when asked for the policy to be provided stating that it was mandatory, Jay got VERY defensive over talked me , NEVER answered the questions and got dismissive and walked away and then proceeded to yell from the back office at my mother and me. In front of other patients exposing my information. As someone who works in healthcare billing and insurance , I am aware that under the Health Insurance Portability and Accountability Act (HIPAA), patients have the right to protect their personal health information, and providers must safeguard this data. Up to 250,000 fine for violating HIPPA. Additionally, the Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors including MDO from engaging in abusive practices and requires them to provide validation of debts upon request. In Mississippi, the statute of limitations for medical debt collection is three years, meaning that any attempt to collect a debt beyond this period is unlawful. Furthermore, the Mississippi Insurance Department provides guidelines to protect consumers from balance billing and unexpected medical charges. I have never been here before and again offered to pay CASH for this one visit. Jay's actions not only violated these protections but also denied me access to necessary medical care. Desoto Family Care Clinic must reevaluate their staff training and billing practices to ensure compliance with federal and state laws and to uphold the rights and dignity of their patients new and existing patients. The HHS and other agencies will be notified of the breach of privacy and the denial of medical care for a simple cold and diabetic care. Read and understand your rights as a patient and advocate for your patients rights and health. Thankfully went to another clinic and was seen with no issues nor SSN needed. Side note the other staff that I encountered were nice and calm. But that Black lady "Jay" in billing needs more education on laws, billing medical insurance on what's needed to file a claim and CE training on Personal Bias in a Healthcare Setting.

The billing department is absolutely HORRIBLE. You will be overcharged. They will not refund you…read more They will put a "credit" on your account which you will never be told about.....

I highly recommend Dr Skinner to anyone looking for a Primary Care Doctor. He is patient, kind,…read morepersonable and genuinely concerned about your well being. I've been a patient for a few years now and I'm highly satisfied with the level of care I've received over the years I've been meaning to write this review because we always hear the bad but never the good... So here's to the good.

Absolutely love Dr Donohue! She has been my dermatologist since I was 16 and has always been…read moreamazing!

At follow up appointment to discuss results of a recent MRI I was told someone would call me to…read moreschedule a biopsy at the surgery center. Made "mistake" of calling the office next day to inquire and was immediately told they will call me when they can, they're much too busy to schedule right now. How long does it take to make a f*cking phone call?!

Employees are all friendly & helpful. Dr. Chauhan is always upbeat which relaxes the patient…read more Facility is clean & appointments are always on time. Highly recommend!