Great practice. I love Dr. Buttross and all of the NPs I have seen. They respond and care!

I have been a patient for over 20 years and I feel that I received exceptional care. My provider is retiring (I'm happy for him but will miss him). Reading the email that he sent out, it stated that I could be referred to other providers in the group. I started the process of trying to make an appointment within the group and was not accepted by any provider and no one could give me a reason why. I have private insurance, always paid my bills and I haven't been a problem patient. read more

This was a great clinic for a long time. I have been going there for 25 years. However, this is no longer the case. The nurses they currently have are the worse I have ever encountered. They will not phone you back. They are condescending and hateful even if they do phone you back. They say they will send your prescriptions/refills to the pharmacy and don't. Even after 2 messages and a phone call. read more

Nurse practitioner Alison Berger is one of the best medical professionals I have had for my care. She has a great attitude, smart and puts you at ease. The medical center is also top notch from the nurses to the front desk. read more

Since nurse's training, I have known most of the doctors at Cresthaven since they were interns - some as long as forty years. I have recommended them to many friends through the years and have always gotten positive feedback. In this day and age of specialists and managed health care, it's wonderful to have someone "quarterback" your healthcare team, and this internal medicine group is great at that. How much do I trust them? Dr. Campbell, Cindy Katz, NP, et al have taken excellent care of my 87 and 90 year old parents for decades. read more

My doctor is good and the nurses are nice; however, the front desk staff is terrible! As a customer service representative I am appalled by how they are allowed to speak to patients. I have been in healthcare for years and know what a challenging role it is but disrespect is never acceptable. They need to find a manager that probably trains the staff or fires them for their poor service. read more

The doctors are great and the office is clean but i couldn't understand the woman that called and left a message to confirm my appointment. The front desk staff are horrible!!! Very rude and not helpful at all! My review would otherwise be a five. read more

Been pleased with Jeremy Avila. We see him as a family. He's great with the kids. Very patient, has been VERY helpful getting my son on track with his ADHD. The patient portal is great and they are responsive on that, something I don't find at other physician offices. Finally, I've had a weight issue that has been dismissed by other doctors' as lifestyle. He believed that I actually was doing what I said I was doing and that it might be in part to some other medications. He also was very direct that I needed to lose weight. A lot of doctors aren't. He's helped me in a way that was specific to my needs and it's life changing. He listens. I've seen some posts about issues with the office staff. I've noticed that some aren't the cheeriest (some more than others) but I haven't had major issues. May be something they are working on. read more

I love the doctors and PAs I have dealt with over the last year. The issue is the administration - specifically the lack thereof. Twice now I have arrived early only to be told I don't have an appointment. Only after waiting until the proper staff arrive can they verify I really do have an appointment, which delays lab and actual appointment. I arrange my workday around their schedule, so I had to part ways as I don't see any benefit of paying good money to someone who doesn't value a patient's time. read more

As Doctor groups go, this one is a good one. Rarely wait more than 15 minutes and the waiting room is clean and well appointed. Flat panel tv usually has something worth watching. I usually check my email while waiting. The lab muses do a good job drawing blood - no pain usually. Best of all they sent me a check for $70 when my insurance paid more than scheduled amount. read more

This practice is probably the worst bunch of medical professionals I have ever been to. If you have a cholesterol issue they may be the practice for you but that seems that is all they are capable of treating. First of all you cannot see an actual doctor until you have been seen by a completely incompetent FNP. Then they will FOB you off to one of their arrogant, rude and dismissive doctors. I am a recovering cancer patient and have many medical issues related to the very rare and aggressive type of cancer I was/am being treated for. Osteoporosis, Osteoarthritis, Extreme leg pain from the cancer surgery and removal of all abdominal lymph nodes plus other serious issues that were discussed at my first appointment. I had a broken rib from the osteoporosis I suffer from extreme pain and the FNP would not treat and sent me to their Rheumatologist. The rheumatologist was unwilling to treat my osteoporosis with an effective treatment because he informed me it was too expensive to treat a Medicare patient for osteoporosis with anything other than pills that make you very nauseous, vomit and cause extreme acid reflux which was already an issue from chemotherapy. He required 4 visits and kept stalling on treating me effectively and also refused to even attempt to treat my arthritic condition which is pretty much what a rheumatologist is suppose to do. Plus he looked at his watch the entire time I was there for the 10 minute visits and also told me he had spent enough time with me. I brought my son with me to one visit as a witness to the horror of this man. Additionally they don't return phone calls or refill prescriptions but they will have you come in for expensive blood work every 3 months and treat cholesterol. After suffering from cancer and chemo with the prospect of it returning and dying from it having a quick heart attack from cholesterol is preferable than suffering an agonizing and painful death from cancer plus when I asked for something for pain they accused me of being an opiate seeking, doctor shopping drug addict when all I inquired about was refilling prescriptions I had been on for years from my previous Doctor who closed his practice. I had inquired about possibly taking a low dose steroid for the pain and was humiliated. If you have serious medical issues please stay away from this practice. I have been forced to find a new doctor and am suffering in pain waiting for a new patient visit. read more

Dr. Franklin and his staff are wonderful! The office staff are wonderful to deal with and the nurses are very prompt about responding to requests. Tammy Taylor (NP) is very thorough and conscientious, and both her and Dr. Franklin take excellent care of my husband and my medical needs. Highly recommend! read more

Well, I called them to set up an appointment. I tell the woman I would be a new patient. She asks "Which doctor?" I say, "I'm not sure," and she jumps in with "WELL, I NEED TO KNOW WHICH DOCTOR!" I thank her for being so helpful and hang up. I will try some place where they care about their patients. read more