I needed to make up copies of some keys. I stumbled into this hardware store since it was right in…read moremy town. It is not a huge store, but I must say it has a lot of stuff (toys/tools/gadgets, etc). Any guy would spend a good amount of time getting lost looking around at all the "stuff" here as I did. I thankfully behaved myself, and did not go on a wild shopping spree. When I finally made it to the counter, the person who helped me was very knowledgeable, and handy. He duplicated a couple sets of keys perfectly. He did not even need to take them out of my car key ring. The sets he made up he had placed in its own key ring rather than just throw them all at me, and mix the keys up. He was also honest, and saved me some money with another request of mine that I did not need to get done. I like honesty, it's a great virtue. FYI: Parking in this area is metered with high tech sensors, and camera. Pay the meter, or pay the ticket.

Best customer service and the very best place to get your keys copied…read more Very knowledgeable and get the best answers to any DIY questions you may have.

Establishment is nice and great service. There are a lot of workers and very informative.read more

Service is exceptional, and the breadth and scope of the merchandise are amazing…read more They even expanded their hours after a snowstorm to accommodate their clients. A Norman Rockwell experience, if ever there was one!

Went in to guy an EGO hedge trimmer because they had a great price online and it was in stock,…read moreunlike at the big Orange and Blue stores. Really friendly service from the guys working there and a cool throwback to hardware stores I remember growing up. Prices all seemed very reasonable.

Stopped in for a quart of paint, walked out with a bunch of stuff I didn't realize I needed. For a…read moreneighborhood store they have everything! Sure it may not be as homogenized as the bigger stores but it does have an old school charm. I like being able to support the little guys so a few more dollars isn't going to scare me off. No more driving past here on my way to Lowes anymore!

I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This place is cool. It's much better than Home Depot or Lowes because of the knowledgeable staff…read more Yes, Home depot and Lowes have cheaper prices, but you can't expect the same customer service. Those big box stores don't employ people who can help you with specific problems; they're not qualified. I hope this place sticks around for a while.

I totally forgot Boulevard Hardware was still around. I had to get keys made and pick up a few…read moreitems, I left the key with the sales associate up front, went picked up my items and returned to find the keys done. Total time was approximately 4 minutes in/out. Knowledgeable staff. Personable. Will definitely return. Pricing, amazing. Thanks guys.

Needed a few small things to pick up. This place was super helpful in guiding me where my items…read morewere located. Store was clean and very well organized. Will definitely be back in the future when needed!

Just the best. Staff are above and beyond helpful and prices are very reasonable. Somehow this…read moresmall shop has everything you need. I have never completed a home project without a visit here and I walk out with the tools I need and tips and pointers you can't get anywhere else.

Godwin Tool - here's your chance to step up and actually stock product! Your walls and shelves no…read morelonger need to be left half empty! Here's the opportunity you've wished for for 20 years! Time to get excited and treat any customer that comes in like an old fiend and not some rookie with a dumb question! Sears is closing! Good news for you, try and make the best of it. We love shopping local but sometimes you and you staff make it so difficult. On April 23rd a NATIONAL COMPETITOR will be leaving our little 1-1/2 square mile market and you will have no excuses not to turn back into the store you were once and can be again. I wish you well and hope you succeed as a 3rd generation MPer who used to run through the extremely sharp and dangerous basement of Peter Baker Hardware like a wild indian as a kid.

This place always seems to have whatever I need. I'm not the most comfortable person in hardware…read morestores, and often have a hard time describing what I need, but somehow they're always able to help me! Over the years I've gotten screws, hooks, sink pipes, and basically every supply I needed for painting my hallway and bedroom. They're really friendly, helpful and attentive. Most of my trips in are usually 5 mins or less, they're that good!

Was super helpful and found everything I needed in less than 2 minutes…read more Purchased: packing Tape Rubber Hammer

I really appreciate all the workers in this store! Whatever I need, they give me. Whether you…read moreneed a drill bit, wall anchors, a combination lock for the local pool, they have it! I recently wanted to do a little home improvement of my own and went in with measurements for custom closet shelves. Marvin was so helpful and guided me on the most efficient way to order the lumber for my project. He even cut the wood and had it delivered! The best!! A real neighborhood gem, in a big city!

Love Sugar Hill Hardware- they always have what I need and everyone who works there is friendly and…read moreknowledgeable. Always my first stop over a big box store!

This beautiful family that owns the store are amazing!!! The gentleman that works there is so…read moreinformative and helpful. If they don't have it, they'll get it for you. It's been a fixture in this community for years and God willing it will be here for our grandkids. Thanks guys for sticking it out when a competitor tried to slide in. Highly recommend this store for any of your household needs. James Post

My absolute go to for small items, and they carry hard to find items…read more These guys recently saved me with salt in the last storm. Great local neighborhood spot.

One of the few stores that still has the Mom and Pop feel of old New York reasonable prices and…read moreplenty of choices. And more specifically nice personal touch. My five year-old wanted to buy a purse at this store. She paid cash and when she got her purse, and when we got out of the store, she realized that the button was broken. I returned, and without question, he immediately replaced it, and also offered to order one with the exact same color at no extra charge. The immediate attention to customer satisfaction was a welcome refreshing interaction at a store. In a time when things are so corporate, it's nice to know they're still a bit of real New York on the upper west side.

I happen to love hardware stores.. I go in knowing what I need and then I find items that were not…read moreon the original list but essential. I was in the area and stumbled upon University Hardware. I was looking for Ball glass jars, one can never have enough of these wonderful jars. I found different sizes and nicely priced. This store had just about everything, there are aisles and shelves galore to find what you need and items you didn't know you needed.. Staff is very friendly and ready to help. The checkout process is fast and easy. Take 1 train to Columbia University stop, 5 minute walk. If you're hungry after browsing and buying, there's Tom's Diner ( Seinfeld) nearby.