Unfortunately, I just experienced bad service from Johnson Water. Johnson installed a water…read moresoftener at my house today, and in the process broke my tankless water heater. As well, none of my showers will turn on and only the faucets will turn on. They left my house without explanation as to why the showers won't turn on, and they insisted that they did not break the tankless water heater. I had to call another company to come out tomorrow to repair my tankless water heater and figure out how to get my 3 showers to turn back on. I've been a customer for 21 years. I'm astonished how bad this turned out. Please think twice before using this company.

On January 7, 2025, I entered into a service agreement with Johnson Water Conditioning Co. Since…read moreinstallation, I have experienced ongoing issues with the water softening equipment and have consistently reported these concerns to the company. I contacted Johnson Water on three separate occasions to report that the system was not functioning properly. A technician was dispatched twice, each time displaying unprofessional behavior and dismissing my concerns without thorough inspection. On the third occasion, I specifically requested a different technician and asked that the water be tested to verify the equipment's performance. Despite my request, the same technician was sent again. However, he did conduct a water test, which confirmed that the equipment was not operating correctly and that the water remained hard--just as it was prior to installation. These findings were confirmed in June, despite my repeated complaints beginning in February. The issue has only recently been resolved. I contacted the company to request a credit for the five months during which the equipment was non-functional. My request was denied by a manager named Kerry. I have paid for five months of service without receiving the intended benefit. This experience reflects poorly on the company's commitment to customer service. Based on my experience, I do not recommend renting, purchasing, or using services from Johnson Water Conditioning Co., as customer concerns are not handled appropriately or professionally. I respectfully request that Johnson Water Conditioning Co. reconsider its position and issue a credit for the months during which the equipment was not functioning. I believe this would be a fair resolution and a reflection of good faith toward customer satisfaction.

Not happy at all !! I realize i am in the minority, but that doesn't change the facts. I have a…read moreproblem with their charges and have received no return call. I finally tracked down the manager and it didn't go well. There is a dispute over exactly what i am to be charged for their services. His explanation has no basis, mine does, yet he offered no solution.

Culligan Water of Geneva has given us the best service for years! The office staff is incredibly…read morehelpful. I am so thankful for their knowledgeable & friendly service reps. They come out quickly, know how to find the problem & fix it. They do everything they can to help us have clear & healthy water even tho our well water can make that a challenge. I highly recommend Geneva Culligan!

Flotek provided exceptional service! They were quick to respond to a main drain line back up, took…read moretime to walk us through their process and provided the solutions to help eliminate future backups. Oscar was the lead tech, Gabriel was flexible to fit us into their schedule.

We have used their service twice now a copper piping and a gas line repair. Since their service and…read moreprice were excellent, we decided to call them again on an emergency. Our sink was backing up and Gabe asked all the right questions. And his advice was get the septic guy out there first because that might be a problem and sure enough we took his advice and it was a septic problem. He saved us a lot of money by listening to the problem, evaluating the situation and giving us the right advice. You don't get that kind of service anymore. We are so grateful for you guys. Keep up the good work only good things follow when you do the right thing. We will definitely spread the word about your service thanks again.

Tired old plumbing (& tired old people ). Original plumbing in @1950's/1960's tract home, with some…read morediy mixed in. They've handled multiple emergencies and a major multi day bathroom redo project. Very patient with developing an appropriate quote. Great people, I think fair prices. Bathroom redo was a big job, they worked with the various family members handling different parts - couldn't have been easy for them! Today's emergency call - he took care of the problem plus cleaned the wall, utility sink, floor. Whew, I wasn't looking forward to doing it all myself. That to me is excellent service. I appreciate they're giving us feedback to plan next old-house need (so it doesn't need to be an emergency service call).

Restore Plumbing and Drain came out and installed a backup sump pump system and replaced my water…read moreheater expansion tank on a Wednesday. The T&P valve was dripping a bit for a few days and when I brought it to their attention they came out short-notice on a Sunday to replace it for free. Wonderful company and will absolutely be using them in the future.

Rigo and Gustavo did a great job! They showed up for the walk though and provided a timely…read moreestimate. Scheduling was easy and I liked that they were the ones to actually do the work. The prices seemed fair and reasonable and all of the jobs were completed as described. Both men were friendly and patient. They answered all of my questions and went above and beyond to help me feel comfortable. I also liked how there was an easy link on the invoice email to pay my bill. Highly recommend.

Rescue Plumbing responded right away to give me an estimate. We agreed on a short date to fix the…read morerepair. The agreed upon repair was done to satisfaction and the plumbers even added in a side job that wasn't previously discussed at a reasonable price since they were already in my home. I'm highly satisfied with the service I received and would recommend Rescue Plumbing to anyone.

Been using Angel Water for over 12 years now after having my water tested and found that I needed a…read morewater bleaching water system years ago. The service men are alway friendly and professional. They always call to remind you of yearly mantainance to.

Not only could they not tell me about the system that was installed a year prior to me purchasing…read moremy home (8/2017) They couldn't tell me how much it cost to change the cartridges, every year it's a different price like they're just holding you over a barrel. You have to wait until the tech gets done before he can tell you how much it is this year..lol! Fast forward to today (6/26)) 10yrs later they tell me I don't have cartridges in the unit; and the unit is @ the 10yr mark it needs to be rebuilt!!! UNBELIEVABLE! Don't walk, RUN!