I wish Marion had more of an option when it came to medical practices, if so I would definitely go…read moreelsewhere. Dr. Hall is police and very to the point which I appreciate but he always seems to be in a rush and makes me feel bad bringing up things I worry about. The ladies at the front desk are rude and very unprofessional. I ordered contacts and asked what brand they were and she said she didn't know it didn't tell her.... You mean to say I'm about to spend $80 on one box of contacts and you can't even tell me if it's the brand I prefer, she didn't offer to find out, get any other help absolutely nothing just asked if I wanted them or not. Naturally they were the wrong brand and I had to go through some people in order to get it worked out. The optical shop is an absolute joke they only ever have one person working and wait times have exceeded 1.5 hours before. It's shameful small towns can't have better people. I sat there today while the lady in optical walked back and forth several times trying to make an appointment for a man instead of just asking him to come with her to speed that process up with people waiting for glasses pickup and other needs.

The rudest, most unfriendly front desk staff I've encountered lately!! Would not recommend taking…read moreanyone you care about there just based on how the front desk staff treats their clients. A pleasant attitude and kindness go a long way.

Professional staff, love my prescription eyeglasses and sunglasses and substantial improvement in…read moremy dry eyes with Optilight treatments.

Fantastic staff and excellent doctors…read more I hadn't had an eye exam in years, and Dr. Partlow was outstanding -- he performed a complete exam and made some super suggestions to help correct and/or improve my vision problems. Carolyn helped me select some super progressive lens --- and now the words jump off the screen/page. Super eyecare on all levels. !

Great Place! With excellent customer service. Dr. Wise is extremely knowledgeable and very…read moreprofessional.

The staff at WEC is the kindest, most helpful at finding and fitting my frames…read more I am always confident I get most thorough eye exam with the latest technology on my annual visit.

Not kid friendly. The Google reviews warned me but I decided to take my toddler there who is 3 and…read more1/2 and is worn glasses since she was two. We went in to a new place that she's never been to see a doctor that she's never seen. We went in the exam room and she was being a toddler she was scared she ran to a chair in the corner and the doctor told me to step out in the waiting room and I could talk to her there. He never even tried to speak to her. Told me if she kept playing games that we would have to reschedule. In the waiting room he came out to examine her and she was still scared and instead of even getting on her level and talking to her the doctor said once again if she's going to keep playing games we need to reschedule. I will drive the 45 minutes to her original eye doctor who was amazing with her and very kid friendly

Dr. Tevis seems like a down to earth guy and was very friendly. So was everyone else in the office!…read moreI just wanted an eye exam to update my prescription and that's exactly what I got! I don't have vision insurance, my boyfriend does - but both of our check-out experiences were pleasant and quick. I just called to set up an appointment a few days prior and they gave me an appointment reminder call the day before. Since my appointment was during the Covid Pandemic the office was taking precautions such as having us wash hands when we arrived, limited persons in the office and wiping down surfaces as people were leaving. Thank you Tri City Optometric for doing so!

Had my SLC lasik on Valentines Day and Dr. Oursler was amazing! He speaks in terms that you can…read moreunderstand and definitely answers any question that you have! I chose Graystone Eye because they have a lifetime guarantee so if your eyes diminish they'll touch them up as long as you keep up with your yearly appointments! I HIGHLY recommend!!!!

From the owner: Graystone Eye provides comprehensive eye care services across Western North Carolina, offering…read moreadvanced medical, surgical, and routine vision care for patients of all ages. With locations in Hickory, Lenoir, Boone, Lincolnton, and North Wilkesboro, Graystone's expert team of ophthalmologists and optometrists specializes in cataract surgery, LASIK, retina care, glaucoma treatment, oculoplastic surgery, and pediatric eye care. Graystone combines cutting-edge technology with compassionate care to deliver exceptional outcomes, making us your trusted provider for complete eye health and vision services throughout the region.

I first visited this practice when I got an acute scratch on my cornea. The staff and doctor were…read moreincredibly kind and helpful every step of the way. I felt very seen, supported, and taken care of. Now I visit them for my regular eye exams and remain supremely happy with their service across the board. Highly recommend!

My mother needed new glasses and then a few weeks later she needed an adjustment. Both times we…read morewere met with friendliness and good knowledge of their product. Mother is 98 and they worked well with her to get the right pair of glasses and then to make sure they fit well. I was very pleased with the entire experience

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen