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    Appalachian Eye Associates

    4.0 (6 reviews)
    Closed Closed

    Services - Appalachian Eye Associates

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

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    eyecarecenter

    eyecarecenter

    3.4(5 reviews)
    30.6 mi

    Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

    My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

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    Blue Ridge Vision

    Blue Ridge Vision

    3.9(11 reviews)
    30.0 mi

    I have never seen such a poorly managed office in My life…read more Staff meandering about office with snacks, drinks. There is a sliding black door to a room, must have a snack bar buffet , and couch inside. In 1 hour I saw everyone enter room and exit with beverage, phone or snack. Attention Drs. Cut your staff by 50% and save yourselves and clients money. Even with all of the extra staff on hand, appointment took twice as long as any other provider I have been to. Disappointed

    Being new to the area, I had to shop around for a new pair of glasses. I didn't know anyone to ask,…read morebut lucked out and chose Blue Ridge Vision. Now I can't say enough good things about my experience with them! Dr. Sullivan and Dr. Henson were both thorough, competent, and professional. The eye exam I received there cost half the price of any other local places, yet was the MOST comprehensive eye exam I've ever had. I've been wearing glasses for over 40 years, so that's saying something! I had the pleasure of dealing with Brandon for fittings and measurements. He was determined to ensure that I was satisfied with my purchase, that I had the best possible fitting and vision possible. You would be hard pressed to find a better person to deal with. The entire staff at Blue Ridge Vision knows and understands that your optical purchase is an investment, an investment in your safety, your livelihood, and your total well being, and they treat it as such. I have told anyone who will listen how great they are, and if I ever need glasses again, that is where I will go, as long as they are there. Thank you Blue Ridge, I can see, and I LOVE my new glasses!

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    Appalachian Eye Associates - optometrists - Updated May 2026

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