This place is great! I had an important package to mail. They walked me through different…read moreoptions, helped me figure out what would be the best balance of speed and price and assurance of delivery. Super nice. Also, I had parked across the street to run in but didn't do parking. They saw the parking minder down the street and warned me. That extra bit of extra customer service saved me big time. Thanks guys!!

I have to add an update to my review. After making the move to Malta, my wife and I were informed…read moreof another document of which we needed to have an official copy and apostilled. This had to be done in Chicago. We were on a time crunch to get this sorted out. Simon Global got the document for us, added the required certification and had it to us in Malta all within a week. This level of service and dedication to the customer is beyond exceptional. No price tag can be put on the stress reduction we got from this. Thank you so much again for being there for us.

What a friendly, polite, organized and efficient drop-off point! I don't think I was in the loading…read morezone/tow zone with my flashers on more than 3 minutes. I chose 5655 N. Clark because of its convenient location and its five-star reviews, superior to another Clark Street UPS store I'd used before, with disastrous results. This store also handles FedEx, so I know where to go in the future when I have to ship something--without anxiety. Thank you for the great service!

I have not shipped from this store, but I have interacted with its owner…read more I experienced poor customer service at another UPS store on Clark, and mistakenly review this facility thinking it was the one where I had been. The owner reached out to me. He let me know that I had the wrong store, but he apologized for the bad service that I got at the other store and said he did not like hearing of a UPS representative giving bad service! I truly appreciate his care and concern. I removed the misdirected review, and encourage you to try this store. Tell them I sent you! Here's my blog entry about my interaction, which I hope you enjoy: http://myyearwithoutcomplaining.com/?p=9441 From a distant fan in California.

I've been having problems with mail theft in my bulding. And a friend told be about Ria. For $2.5…read morecash preferred, you can get your mail here. He sends an email or calls. Friendly owner! Great local business.

For more than 15 years I has been using this office enjoying of high quality in service sending…read moremoney o delivering packages. Thanks

The notary service was quick, reasonably priced, and easy to use. The notary was very friendly.read more

I was just refused service at this store. A store clerk with a name tag that said "Dude" on it…read morerefused to pack and ship my return of an Amazon Kindle with a my Amazon shipping label. He refused the paid UPS service of boxing and packing the device, got verbally abusive, and told me he didn't care if I complained about him or his refusing service. I've had nasty encounters in this store before (and clearly many others have from the reviews here.) But I've never been flat-out refused a paid UPS Store service or been chewed out by an employee for asking for one. I have far more respect for myself as a person than "Dude" had for me as a customer. I told Amazon what happened and they changed my return channel to my local Whole Foods store.

I went in to mail several packages out and the staff was extremely helpful. They answered all my…read morequestions about shipping. The line moved pretty quickly and I was done in less than 10 minutes.

I usually don't leave bad reviews, but I had a terrible customer experience at this location. the…read moreworker here does not want to help- I went to this UPS store for help, and I got belittled for asking a basic question about UPS, told that he could help me but he will not because I was incompetent. I would not recommend this store front.

An unsettling experience from the moment I walked in. The customer service was aggressive, not…read morewelcoming.m. I had three packages to send, probably would've given them $100, but the employee demanded ID even though I have a UPS account- and did not offer to accept a picture of the ID, an electronic ID, or any other solution. When I expressed frustration and said I then didn't need the mailer I intended to send, the employee insisted that since I had already pealed it, I had to pay him $4.50. I asked if the experience was a joke, and he blamed me for not asking more questions earlier. Maybe my earring on the right ear rubbed him the wrong way, who knows. I will not be back.

This place is just money hungry! Any minor detail or issue they wanna charge you for that no other…read morelocation does. Last time I came and tried to return a package in the original box it was shipped to me in, they said I had to use a brown cardboard box and charged me for it. Time before that I had a package that said I didn't need any boxing or the shipping label. I just had to give them the package. I showed the guy the email stating that and he said "no I'm sorry you still need the shipping label and you can email it to us" and charged me to print it out. This time I came with the package in a cardboard box and pre-taped and he said that masking tape wasn't good enough and you need to use packing tape and charged me again. Once again, these rules never apply at any other location because I switched back-and-forth between this location and the location close to my job.

I've seen far worse post offices than this. Everyone complaining of employees giving an attitude…read moreperhaps need to understand these clerks aren't the complaints department for whatever you have going on. Ask to speak with a supervisor if you have delivery issues etc. It would be much better if some of the customers wouldn't stand in line trying to mail out a single first class envelope and waiting to buy a stamp just for that one envelope. Buy a book of stamps and you will save everyone else's time including your own. It would be much better if this post office had a caller window for people picking up packages open during a certain time of day like 10am or something then it would be easier to pick up packages like it was many years ago. But look at all other retail industries where everything is being automated or self serve so it doesn't surprise me that there is only one window or 2 at most open to help you. Sometimes putting yourself in the shoes of the clerk is all it takes and try seeing it from their perspective. It's not easy to have a postal job. Postal work isn't like a simple 9 to 5 job specially the ones going on route. The biggest problem is there is no parking lot for the customers and its either paying the over priced street metered parking or risking getting a ticket and when the lines are long, like waiting for 15 to 20 minutes in line for people to get their passports done specially if you know how to fill everything out then maybe do it yourselves instead of wa ting everyone doing it for you. Then that takes away time and sometimes its not worth paying overpriced meter parking or risking a ticket for waiting in long line to pick up package specially some rude customers with their kids screaming and jumping around like its a playground. The you all expect the clerks to be all smiling when you wouldn't be smiling either if you had to work in this kind of environment.

Why does it say you're open til 3 and you lock the doors at 2:55? Ran five blocks to get here in…read moretime just for y'all to lock the doors early. BS.

This UPS store is just fine. I've been here a couple of times to send off packages and it's…read moregenerally been pretty efficient and, whilst probably a bit more expensive than it would be to go to a post office, not nearly as frustrating. They also do passport photos here. There aren't any special hours for the passport photos so head in at any point during hours. As of February 2023, the cost for passport photos is only about $15. There's street parking a plenty here.

I had to pick up online shopping items here and also return them when they didn't fit and both…read moretimes, the workers I encountered at UPS were both helpful. They taped up my return and helped attach my label, which I was worried about since I didn't have any packing tape at home. The process both times was very quick, which was great because the online shopping part has been such a hassle. They gave me a receipt with the tracking number without me asking for it and I was in and out. If you have to interact with a UPS, this is a good one.

Been coming to this UPS for years, always good and fast experience. Clean area and I've never…read morereally have to wait.

They are open during all scheduled time. Personnel there are very helpful. They are friendly and…read morefast.

I've used this service twice, and both times have been great. They are easy to work with and very…read moreknowledgeable about notarizing documents. They even scanned the documents afterward, making it easy for me to send them where they needed to go. I highly recommend making an appointment for a smooth and efficient notarization process!

I found this service very helpful and pleasant. When I misplaced my tracking number, they quickly…read morefound it for me a month after I visited the shop.