This place lacks professionalism, and lacks exception customer service. I was charges $56 to get acrylic nails done, upper lip and eyebrows wax. I had to return a week later because two of my acrylic nails fell off. A week later. I came back thinking they would apologize and didn't they still charged me $8 to fix it. Great job on customer satisfaction guys! read more

I walked in for an eyebrow waxing and there was no wait, which was nice, but they proceeded to wax my eyebrows at a chair in front of everybody getting their nails done, not in the open room in the back with a table for me to lay on. They don't accept card unless your purchase is over $15 (which is complete BS). They directed me to get money from the next door credit union which charges you for taking out money. I went back in to pay and the man at the counter said nothing. Horrible experience and never going back. read more

My first time visiting this location. They were very kind and attentive. I was in and out in about an hour which is pretty good for the services I get. I showed her a pic of what I wanted, and I walked out with exactly that! Jennifer did a great job!! I'll definitely be back. read more

Professionail - Nail Salons Near Me - Chula Vista, California

Love my go to eyebrow place specially because Tiffany is the best. She awesome always takes me right away no waiting

Got a new set today and they were super friendly! I went right when they opened and it filled up quick! Love the way they left my nails.

Holly did a great job threading my brows! Very detailed and they look great! I will definitely be back to see her !

Went in for french mani for a wedding I'm attending and not even 24 hours later a good portion of the paint chipped off and I hadn't hit my nail against anything. Very disappointed I've never had my nails chip that quickly. More irritated was a I was charged more for the french in the first place. At least do a good job read more

I used to go here from my senior year in high school up until last year when I moved to Mississippi! Im back in town now, and I will definately be returning here! They do an awesome job, on my nails, and they dont use cheap products! Pros- -The staff is really friendly,welcoming, helpful, personable. -Their facilities are really clean and organized -They do a great job! -Theyre very professional -They have lots of shopping, and a Starbucks in the same shopping area. Cons- -sometimes you have to wait a half an hour even when you have an appt when its really busy. read more

Came here because it was close to my house and I was in a rush and boy do I regret it . . . Needed a full set and an eyebrow wax, my eyebrow lady was booked and I'm going out of town and a friend recommended I go here. I got my eyebrows waxed in the same chair I was getting my nails done, I'm all for killing two birds with one stone but it made my neck hurt. My eyebrows came up whatever she left a good amount of stray hairs but eh my nails were done by Ryan and they were whatever. Never going back. read more

So they have one of the best selection of colors I've seen including chrome. The lady who did my feet was just okay. And the girl who did my nails was awful. She didn't take the first layer of gel off enough with the file and tried to just scrape it off and I had to tell her to let it soak longer. I had to ask her to paint closer to the edges and down to the cuticle. She was messy too. I wish I had caught her "name". And what really made want to punch her was that she answered her phone, not once, but twice! Wth? Rude. She was not friendly at all and all of them just spend the whole time just speaking Vietnamese to each other and not interacting with the client. Learn ENGLISH! IT'S AMERICA! I will say 2 weeks later my nails still looks good but I think she made then brittle with am the scraping and buffing because my thumb had a terrible break at the base now. read more

Horrible place, it's my first and last time here. Walked in for a pedi asked for prices and they just shoved me on a chair then I got off to pick a color threw me back on a chair while they are just starting up the water. While my feet are in the tub, they then added soap and what not. Then the lady doing my toes made fun of my nail polish and the lady bugs on my toes thinking that I didn't know Vietnamese. Half way through my service her "old" client came in and she left me to start working on her other client leaving the other ladies fighting on who gets to do my toes next. I obviously went to a salon because I wanted to get my feet scrubbed and cleaned, if I just wanted them painted then I would have done them myself at home. She didn't even scrub my feet she just patted them and rubbed lotion on my legs. This second lady tried to make it seem like she had to do work on my pedi so i would give her a tip too. In the end they Didn't even do two coats of polish. Horrible. Clients were getting their brows done right there in the open, the first thing the workers do is approach you one after another asking if you want your brows done...they make you feel uncomfortable... The lady on my right was getting pink and white set, and her cutticles were bleeding...literally all five fingers were bleeding and the lady working on her just rubbed it off as if it was no big deal. The client on my left, the lady working on her cut her cuticle with the cuticle cutter, the client flinched and said ouch pretty loud and she didn't even say sorry. When I went to pay with my visa debit card, they guy took my card, eye fucked my name on the card. asked me what my name was, then told me he doesn't take debit cards but he will take it this time, and was giving me a hard time as if I should feel lucky that he's taking my card. To top that off he was going to add a tip straight on my card without my consent... -_-.... read more

I recived a full set acrylic nails with red gel polish awhile back. I loved the shape and application of the polish. The problem I had was pricing. Nails start at $30. It was 5 dollars extra for length and another 5 for shape that's not square? I ended spending around $45 on the. Also after about two days the nails starting to uplift and fall off with daily use of them. I'm picky so I would recommend this place forthos who just want short and temporary nails. read more

NEVER... EVER... Going back here again..technician was on her phone the entire time she was waxing my eye brows and legs!!! She had it on speaker the entire time!!! At one point they lost connection and she called him back!!! WTF!!! I somehow felt violated..I complained to the so called "manager" and all I got was "she shouldn't have done that"...he looked at me like I was an idiot... Over all..I felt disrespected and no one really cared. read more

If I could rate this place a zero I would. Sad because I don't often treat myself and the time I do everything was rushed. The massage chair was broken, cold water after asking for it hot, and just completely rushed through the whole pedicure. I should have read the yelp reviews FIRST because apparently I'm not the only one who experienced this. Overpriced & poor customer service! read more

I can easily have Hobbit feet between running, dancing in high heels and walking the dog in flip flops. But I don't thanks to pedicures at Professionail. I always return to this particular Professional because the massage chairs work here, my pedicures seem to last forever, the price is right, I never have a problem walking in without an appointment and I consistently get a great pedicure with my feet totally cleaned up, not just some polish slapped on. Yay! No more yucky hobbit feet! read more

They are friendly until you only want regular manicure!!!! Terrible management!!! Until I told them I want regular manicure he told we are closed are u kidding me? I hate people who likes only money don't recommend read more

2.5 stars from me. .. the lady I got for my Gel Nails tells me that " You need eyebrow waxing because your eyebrow look very bad." Really? I'll take care of them on my own Thanks. .. I just don't trust nail places that do waxing. I go to waxing places for that. Anyway. The hand massage that I always look forward to at other nail salons was almost non-existant here. She litterally just squirt the lotion on and barely rubbed it in. I had to finish rubbing the lotion in myself. Boo. Then at the cashier they tell me they don't take Visa with a debit logo on it. Well, that's all I brought. So they tell me to go to an ATM a couple doors down that will charge me $4.00. No. The guy/assuming the manager finally says after digging in my purse for a hopeful 20 dollar bill (no luck) says ok ill run your card but I have to charge you $1.00 and next time cash or regular visa only- Go for it guy who reeks of smoke, I have no other choice. Side note: I never really appreciated people talking and chatting amongst eachother while doing a service (your paying for). Im never venturing far from my go to place again! If you don't mind the noisy scene and have come prepared for pricy service without the great service, be my guest. Im taking my time and money back to Serenity Nail! Second time here... second time not happy. And im easy to please =/ read more

Professionail - Gelish Brand Nail Color - Nail Salons Near Me - Chula Vista, California

I really wanted to like this place because it's close to my home, I like the decor (compared to other nail salons in the vicinity) and sometimes they play spa type music. However, after several visits I won't be returning. Ambiance: This place not relaxing. I prefer a nail salon to feel like a spa. The workers here talk a lot, loud and they give you looks (you know the look!). This place is overall uncomfortable. Even when I'm seated at the table, getting my nails done, my chair keeps getting bumped because the space is so tight. Annoying! Quality: The acrylics here do not last. Acrylics typically last me between a month and a month and a half at other places. Here, every single time I got my nails done, within a week the nails were chipping and/or the gel is coming off. A couple of weeks ago my gel chipped within the first week. I went back immediately and they charged me to reapply the gel! The massage given with a pedicure is practically non-existence. It's more like just applying lotion. Once, when I asked for a stronger massage I was told by the technician she couldn't. Another instance, I paid extra for a longer massage. The massage was going well at first when the technician put a nice smelling lotion on. When the lotion ran out she reapplied but instead of using the same lotion she applied a mint type of lotion (it smelled like Vicks) and gave my feet a burning sensation until the next day. I have never experienced any thing like this before. Shouldn't a professional know not to mix lotions?! Price/Payment Method: This place charges more than the average in the area. For the quality, this place is definitely overpriced and they don't accept anything other than cash. This place is a total rip off! If anyone can recommend a good salon with quality work, reasonable prices and a spa like feel please let me know. Thanks! read more

As everyone else states in their review, bring cash! I came here with a friend for the first time and she made us an appointment, good thing too because this place gets busy! Good amount of parking which is nice and good location too. $18 for a regular pedi and a couple other "upgraded" options too that are also reasonable. Gave 4 stars because they are a little rougher than I like, but I'd give it another try with a different lady. read more

I used to get my waxing done there, but I have an issue with the whole double dipping thing. I do go there for threading though which Tina is also a pro at. Just keep in mind that her service is in high demand and that she will rush through clients. She also has some Sundays and Tuesdays off. read more

I waited 20 minutes and then was told another 30 minutes. They should have been more honest with their time. I had to get back to work.. without lunch and without an eyebrow wax. I look like a werewolf right now! read more

I got him a nails done here for about five years. They are perfect every time. I wish I lived closer. We always request Yvonne when we come here. read more

What makes a business change from a 5 star rating to 1? Forgetting to serve clients that have (for the past 10 years) been consistently going here for pedicures every 2 weeks + being a dick about it = 1 star. I sat here for about an hour waiting to be noticed while they took my mom and got her toes done, and then I left feeling pathetic. Congratulations. read more

Best nail salon I have ever been to! I am a regular and come here every 2 weeks to get my manicure, pedicure with Mai and my waxing with Tina. Mai does great manicures and pedicures, she's a little slower than the other ladies, but she really does a great job and if you don't like something she will re due it again for you. Tina is the waxing queen! I get my eyebrows, upper lip, and underarm waxed by Tina, she is quick and does a fantastic job! read more

I usually go here for the convenience as it is next to the grocery store and Starbucks. Went in for a pedi/mani and eyebrow threading. Loved my eyebrows and mani but the pedi was okay. It all depends on which technician you get. Overall, it's a nice and very clean salon. read more

I have been coming to this Salon since they opened and I've been unhappy with my recent visit. I went in on July 22 and paid $31 for the gel mani 5 days later and most of nails have chipped. Now the whole point of the gel was that it would chip. Not only did the gal that dis my nails not speak to me she became upset when I didn't want any other service. How sad I now have to find another place to get my nails done :( read more

been coming to this place for over 3 months now & i haven't found any other place i like just as much or more! they're reasonable and always very nice. i am in & out with my fill & my gel pedicure lasts like 10-12 weeks. highly recommend this place! read more

I've been going to Professionail since I was in high school and since I have been away for college in SF I still go here to get my eyebrows by TIFFANY every month...I refuse to go to anyone else because she does a excellent job and no can compete. Ask for her when you go! read more

If you need a wax, Tina is the girl to go to! I was referred to her by one of my associates because I wanted to surprise my bf coming home from overseas, but I was nervous about all the horror stories I heard from brazilian waxes. After I gathered the cojones to go thru with it, I made an appt with Tina and drove to Professionail, (I live in Mission Valley). She was the quickest, most painless wax ever. Ok, so it wasn't 100% painless. It actually hurt a bit walking for a couple of hours. But after almost a year of monthly maintenance, my hair down there is thinner and more manageable and now its as petty as getting the eyebrows done. Its $35 plus $5 for the butt crack...kinda embarrassing at first, but I'm Sicilian, so girls gotta do it! read more

The service was average not good or bad but when it was time to pay they said they only accept cash unless my bill is 15+.....I explained to them that visa debit or credit is a legal method of paying and they can't force me to pay cash speacilly when I don't have any on me .... so they said okay we will charge you an extra dollar then....I'm like whatever I just wanna leave .... then they asked of I wanna leave a tip! I told them consider the dollar extra the tip (it was an 8 dollar bill so that dollar is more than 10%) ugh I won't be back read more

I have been living in the US for three years and this is my first time to go to a nail salon and have a spa pedicure. I was expecting more from their service since it's a bit pricy but I am a bit disappointed. I chose the european spa pedicure because I was expecting for a 30 minute reflexology but she just made gentle massage on my foot. Totally not reflexology. The place is clean and calm. Unfortunately my massage chair isn't working fine and I have to press it a couple of times for it to work. Their shelf for the manicure colors are overwhelming. I wish they could've organized it in such a way that all color shades are together. It's easier to choose that way. I also had my armpit thread out. Instead of laying down she asked me to sit and to be honest it's tiring to have my arms up! I would probably go back to this business but I am still in search of a better one. read more

Been going to Professionail for years. I have been to nail salons all over Southern CA and always miss this place when I am far and have to use another salon. Best service and work, always reliable and never too long of a wait--even without an appointment! Don't listen to any bad reviews. The place is VERY CLEAN and they speak Vietnamese, for the girl who tried to take a stab at them for speaking to each other in their native language. read more

hated this place. i had a facial appointment at 4pm and i waited for an hour and a half.. so i just left. horrible

My mom, sisters and I used to come here all the time. I slowly stopped because they always find someway to hurt me and they're kinda pricey. I went yesterday just because I was in the area (I now go to diva nails in cv) I can't remember the tech's name but she sat me right way for my pedicure. she asked me If I wanted my eyebrows waxed, I kindly said no thank you, then she insulted my eyebrows as if that is going to get me to do. As she was working on my pedicure she cut me really bad and I began to bleed a lot. She tried to tell me I had a ingrown nail. I didn't feel one before I came in and nor did I ask her to do that. I got so frustrated I walked out. I called the manager and to tell her and only suggested I come back and finish the pedicure at that time I was already at DIVA NAILS and they were more then happy to help me. I AM NEVER COMING BACK HERE AGAIN!!!!! read more

I randomly decided to go here to get my nails done for a friends wedding since it was nearby. The whole time I just felt like they wanted to get more money out of me and that they were upset that I didn't get all these other services. I told them I just wanted a french tip manicure and the lady kept pushing for me to get the gel even though countless times I said no. Then she was like ok how about your eyebrows do you want them waxed? Obviously insinuating that my eyebrows needed a waxing. So I gave in and agreed so she'd stop pushing for other things. While she was doing my eyebrows she asked again for if I wanted waxing elsewhere and I was like no. It was kind of uncomfortable but yea at least she did a good job with my eyebrows. With my nails she did an ok job. They only lasted a few days, just enough to get me through my friends wedding. So I've definietly had better. I may come back but I think they defiinitely need to work on their customer relations. read more

This was my first time here and it will not be my last. This shop is in my neighborhood and I am so glad I went in. I never have been able to make appointments so this was a great place to find. You can make appointments or just walk in. There was not a wait and I had a eyebrow wax done and pedicure. Very reasonable and very friendly. This is a must for people who like good service and nice people. read more

I've been going here ever since high school. I learned about it through classmates since it's in my area, but since college I travel the distance just to get my waxing done here. I've gone to other places, and they all charge 50% more and do a horrible job. I don't trust anyone else with my eyebrows. I will advise, though, that you don't just have your eyebrows done by anyone here, because I have made this mistake in the past. The three best ladies for eyebrows here are (in order): 1- Tina, 2- Mimi, 3- Tiffany. They all do a spectacular job, but if I had to rank them this is how I would do it. $8 for eyebrows, and $7 for lip.. what a bargain! read more

I got a pedicure here and it was okay... they were fast, but every one of my toenails is crooked and they only rubbed my feet for about 30 seconds. I would not come back here again... read more

Go to Mimi to get a fantastic pedicure. I moved to San Diego about a year ago and tried out a few different places. Mimi is by far the best person to get a pedicure from, she also remembers you even after you've just been there once. Once she polishes my toes it lasts for at least a month. I definitely recommend seeing her when you go and call to book her in advance as she usually books up quickly! read more

5 stars to Tiffany. I only come here to get my eye brows done by her and will not let anyone else touch my eyebrows! She is so sweet and I've been getting by eyebrows done by her for more than 6 years now and she never disappoints read more