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    Best Buy - Flower Mound

    Best Buy - Flower Mound

    2.5
    (84 reviews)
    $$

    Best Buy is still in the game, but I'm not sure for how long. The shelves are regularly sparse or…read morebare these days and selection is random or slim; hopefully not taking the same path as Fry's. I still come to Best Buy to try to keep the business afloat because I like having a store close by that has something I can get today rather than wait for shipping, but this appears to be a diminishing reality. Best Buy appears to be raising their prices rather than posting prices at the traditional "Best Buy" price, which was usually a reasonable local price (not beating mega-online stores, but close enough to pay extra for convenience). It looks like their model has turned into the 'high-price posted so you can haggle it down by showing that (fulfilled by*) Amazon has it cheaper' model. Quite frankly, I'm tired of that game. I hate haggling, but I also hate the visible expectation of it. If every other store has it cheaper, why are you the "Best Buy"? I bought something there today. It was $20 more expensive than Amazon where I could get it by tomorrow with free shipping. $20 more than on the manufacturer's site as well (also with free shipping). That is about the most I'm willing to pay for convenience. I'm still trying, Best Buy... but please stay competitive without the need for the customer to haggle, it makes it very hard to refer people if I know I'm sending them in to a garage-sale like experience.

    Worst experience EVER with this Best Buy! Spoke to Manager…read moreand he was not willing to be helpful about a $35 restocking fee on an item that was a gift! NO compassion at all for the customer or the situation. It is completely unacceptable to charge this fee on an item that he informed me would not be "restocked" any way especially when the box was only opened long enough to realize it was not the correct product needed.

    Best Buy-Grapevine

    Best Buy-Grapevine

    2.7
    (95 reviews)
    $$

    I came here for my new television. Like anyone else, I had done my shopping online and read the…read morereviews, and found the TV I wanted to purchase. I knew it was in stock and I even had a girlfriend meeting me to pick it up in her SUV and to help me get it into my home. I was ready to go. Once I got to best buy, I walked back to the TVs and was approached by a salesman. Told him exactly what I wanted. Showed him on my phone. He then proceeded to try and talk me out of my choice. Implied it was a brand that wouldn't last. I told him I had one that I paid twice as much for 13 years ago, and it was still going strong, it was going to the bedroom and I wanted a bigger one for the living room. He walked away and said someone would bring out my TV. And I felt...judged. I'm not a gamer. I don't care about your specs. I know what I want and I told you from the beginning. A young man comes hauling out my television and walks it to the front, while another sales associate comments about my television being old technology. Shut up already! Just sell me my damn TV! I do not see the value in spending 1000 more dollars on a television. TVs are the only thing in this world that have gotten lighter and cheaper. This kid then tried to hard sell me on a warranty. Get outta here with that. I didn't appreciate my "service" at best buy. However, I got a fantastic TV on sale. It is great. It is a Google TV that made friends with my Google phone, and I didn't even have to log into any of my apps. It didn't on its own! Dang if it isn't the best TV I have ever had and I am so happy with it. Next time I am just going to do curbside pickup and avoid all these men talking down to me.

    Best Buy November 9, 2025…read more (2/5) The toy selection at this Best Buy was extremely limited -- I only found one action figure. The gaming section had about 10-20 Xbox items, a somewhat decent Nintendo section, and a reasonable Sony section, but overall it was smaller and less impressive than other locations I've visited. The store was clean and organized, but if your goal is to find a wide variety of toys or gaming products, this location is disappointing. It may be fine for basic electronics or last-minute purchases, but not for those seeking a full selection.

    Apple Southlake Town Square

    Apple Southlake Town Square

    2.7
    (282 reviews)
    $$$

    Completely unacceptable experience. No one cares unless you are there to make a sale. Period!…read more I had a Vision Pro demo scheduled for 2:30 PM at the Apple Store Southlake and arrived at 2:25 PM. After asking multiple associates for help, waiting to be checked in, being passed between employees, and repeatedly being told someone would be with me shortly, I ended up waiting over an hour past my appointment time before giving up and left at 3:35pm. No demo, no explanation, and no regard for a customer's time. If Apple offers scheduled demo appointments, it should either honor the appointment time or proactively communicate delays. Waiting over an hour for a scheduled demo with no meaningful update is simply unacceptable.

    To the rude lady at the Apple Store:…read more Yesterday we went there to buy IPad for my niece working in a hospital and we started checking for an Apple Watch for our son. The reason we were looking at a watch is simple--we need a tracking device for our 5 year old which we use a watch. Whenever we travel, we have him wear one, and he actually enjoys being able to call and text us and it makes us feel safe knowing we can contact and track him. Ironically, the plan we currently pay for his basic watch is more expensive than the AT&T plan offered with an Apple Watch. That's why it actually makes more sense for us to get the watch and add it to our AT&T account. When you loudly announced to everyone that I was holding an "$800 watch," I honestly didn't understand your intention--especially when you followed it up with, "We don't sell Apple Watches to 5-year-olds." I was about to say, he's not buying it--I am But regardless, that kind of behavior was unnecessary and inappropriate. Yes, there are cheaper options in the store, and I happened to be holding a higher-priced one. But the unnecessary attitude was unwarranted--we were just trying to see what would fit him. Plus I even asked if there are watches for kids and you arrogantly said .. you don't sell Apple Watch to a 5 year old kid. There's just actually less than $200 for old versions (when I checked now) and you could have just politely told us, cheaper ones are there or we have cheaper options! But you chose to be judgmental , arrogant and rude. What made it worse was watching you gossip about us with another customer and you both started talking and giving us some judgmental stare while monitoring everything we were doing. I was at first reprimanded for taking the watch away from the table (I was trying to fit it with my son) .. if that's not allowed, it could have been secured the same way the phones are. On top of that, you raised your voice at my husband while informing him that the other watches on display don't come off. Very unprofessional behavior, good thing I wasn't in the mood to start a scene, but I did make sure to let another staff member know that your attitude was unacceptable . The other guy though to be fair who assisted us in buying the iPad was helpful and very accommodating. That lady who thinks she owns the store doesn't deserve to be in a customer service department! Sorry about the word.

    Starpower

    Starpower

    3.2
    (28 reviews)
    $$$

    Poor service and follow-up. Close to home so tried to use them. Can't. Recommend!…read more Customer service awful. Staff seem to be in continuous state of chous.

    Absolutely DO NOT go to Star Power, DO NOT!…read more Marc Block, manager, poor customer service. Built new home. Spent $60K on appliances. Example with $3.5K Napoleon grill. Marc recommended despite not being familiar with the product, which he eventually admitted to me. Great feeling. He helped design the outdoor kitchen so understood it was permanent and natural gas. Regardless, sold me propane so it doesn't work. My outdoor kitchen including masonry and taj mahal countertops was custom made to fit the specific Napoleon grill so expensive to switch and redo. It took 4-6 weeks between Napoleon and Marc to understand it was propane and needed a regulator. Still didn't work. I repeatedly requested a Napoleon rep come service the grill. No service and Marc simply referred me to Napoleon's national call center. Took another 4-6 weeks to finally learn from Napoleon, not Marc, that he sold me propane and therefore I also needed a conversion kit from propane to natural gas; AND if it had been natural gas, I wouldn't need the regulator or the conversion kit. Napoleon refused to sell me the conversion kit. Instead of doing the RIGHT THING and replacing the grill with natural gas, Star Power graciously offered to provide me the $26 conversion kit. I declined. After 3 more weeks of endlessly calling a number of diamond dealers, I still don't have a conversion kit. I'm done with Star Power and Napoleon! We just moved into our new home, and it's been 3 months and I still don't have grill. Absolutely Pathetic! Won't bother the other problems.

    Prodigi - itservices - Updated June 2026

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