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    Best Buy - Flower Mound - Best Buy - Flower Mound

    Best Buy - Flower Mound

    (87 reviews)

    $$

    Wonderful experience. Was with AT&T for 25 years. My bill was outrageous. Decided to see what…read moreVerizon offered. My parents switched to Verizon and told me they had an excellent experience with Evan at Best Buy! He was so helpful and patient with us. He got us a cheaper plan saving 60$ and even got my Frontier WiFi down 50$. Would highly recommend Evan and the whole crew at Best Buy which includes Shaffer, Cal, Amanda and Elise.

    Terrible experience!!! We ordered a google pixel 11, we had the option of shipping and getting it…read moreafter 2 days but we preferred to get it in store so it would be faster (lol); it was anything but that!!! We had to trade in our old phone and for some reason their machine was not allowing it; only at THIS store. We spent an hour waiting for this issue to be fixed, eventually they said their machine is not allowing trade in, we asked to cancel, they conveniently asked US to cancel, the email did not have an option, we asked for their help and that took another hour since their machine would not allow a cancellation as well!!! The most annoying part was that, I handed my phone to them and still other employees would stop by and ask, "aren't you able to cancel?" like dude I literally handed my phone to you, please check and cancel. Eventually they said it will take a while and if we wanted to leave that's fine and we would get a call, as expected there was no call, we had to spend another hour on the phone with the best buy customer care to get the order cancelled. Yes it took 2 extra hours to get a simple order cancelled. The worst part was that the store never called us, the customer service person said he is arranging for the store manager to call us which obviously never happened. It was a direct order from best buy, how can you not process it and if there are issues, how can you not cancel it. We wasted 3 hours of our weekend for nothing!!! When we asked to be compensated for the inconvenience the guy in store rudely said : you are on the phone with best buy, ask them!!! and of course the best buy employee on the phone said; it's an in-store order, so you need to ask them. I recommend ordering online if at all needed but don't go to this store.

    Target - Logo

    Target

    (58 reviews)

    $$

    Target December 7, 2025…read more (5/5) Visited Target and had an excellent experience. The store was clean, well-organized, and easy to move through. Everything was well-stocked, and the layout made shopping simple and stress-free. Staff were friendly and attentive, making the trip even more enjoyable. Checkout was efficient, and the overall atmosphere of the store was welcoming and positive. A great shopping experience from start to finish. They have a great selection of items at a fantastic value.

    I had a target gift card to spend so obviously I figured "why not look for that thing I need at…read moretarget? I mean, I'm right here!" So I opened the app and searched for the folding table I was looking for. They had a few options. So, I walked into the store, with the exact shelf location of said item indicated in the mobile app. That's handy. I saw the options available to me, I touched and felt the items, and thought "yeah, this is perfect. I'll get it." THEN I looked at the price on the shelf. $39. - wait - that's $10 more than the app says it is. ...aaah! The item is $10 if you buy "online" (or with the app) So, here I am, holding the desired item in my hands, but with the opportunity to save 25% if I buy "online". Ok. I'll buy on the app and do store pickup. Annoying but that's $10 I can spend on AI tokens or lottery tickets (whichever my AI agent instructs me to do) So I order and pay for the item. Now I have to wait. And wait. And wait. Why oh why oh why can't I just take the item in my hands and pay the same price in the store as buying "online"? It's cheaper to take this same item, have a store associate look for it, stick it in the pickup storage, send me a text, and have me either come to the pickup line or wait in my car for this item right here in my hands?? What the hell kind of logic is that? I sat in the parking lot for almost 2 hours waiting to see how this would go. When I finally got the notification that it was ready, I went back into the store, interrupting my epic streak on my "Pawdoku" game to go to the pickup counter. The pickup counter? The customer service desk. Yep. Get in line buddy, behind all those people at the customer service desk. Another 15 minute wait. What a joke. Corporations beware: THIS is what happens when that CEO sets goals like "we want to shift 40% of our sales to our digital channels" or some dumb crap like that. The customer's actual experience that looks oh-so-good on paper and oh-so-good on the executive dashboard, goes right into the toilet and what do people remember? The product? The prices? No. The EXPERIENCE. Stop doing dumb stuff, Target. Think about customers and their actual experience, and stop having different prices for the exact same product that's sitting on the shelf as a "lure" to make those digital engagement numbers look good. You suck. ALERT TO UX people at Target!! - print this review out and do a customer journey map, starting with "customer touches and feels the item and decides they want to buy it for the price they saw on the app that led them into the store". And don't inject crap like "with increased customer dwell, they're more likely to buy convenience items and coffee" - NO. The customer is annoyed. Write that down. The customer doesn't want your coffee or your convenience items. He needs a god-damned folding table and to spend his gift card. Write that down too. There's a reason I only shop here when I'm holding a gift card. Awful. Anyways, I have a folding table now and lost several hours of my life and a badass "Pawdoku" streak.

    Starpower

    Starpower

    (29 reviews)

    $$$

    We had a wonderful experience with this group and highly recommend their services and well trained…read moreteams. Starpower was able to do all that we wanted and within a specific budget, with planning to seamlessly integrate future upgrades. Highly recommend talking with Joe in luxury appliances, Jacob in home theater and Tony for home automation - separately and together they made the planning process easy, painless and simple to understand.

    Absolutely awful company with zero integrity and no customer care. We chose to spend 35K between…read morerange and a fridge. The 16K fridge arrived damaged and rather than just immediately making it right they put it off on a repair company to come out for a product that was purchased NEW (no way it was new). Long story longer, the company who they chose to deliver our fridge had zero business going so and was outsourced via Starpower-(probably to line their pockets). No one helped us and ultimately we were given the run around and they could have cared less about what they sold us. I 100% believe they are selling products known to be damaged/used returns which is why our fridge arrives in the shape it did and by the wrong company. I know because when we got it sorted out with the manufacturer, they sent the only company (per their words) who is allowed by them to install. The replacement also arrives fully wrapped, boxed, etc. the way you'd expect. Had we not gone to bat and put our own efforts into this, Ed Kellum and StarPower would have happily left us in a mountain of turmoil. I will never recommend them to anyone and wish we would have supported another business given what we found out on the customer side.

    Prodigi - itservices - Updated October 2026

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