An indecisive customer who enters half hour before closing can make almost anyone shudder. Not Anna, a designer at Procida. She warmly greeted me and asked what type of project I was working on. She gave me time to browse without any pressure. Sensing my conflict Anna joined me and began asking questions to define my personal style. Her design expertise was extremely valuable. She gave my home the look I wanted, modern, clean, sophisticated and just to be certain she sent me home with samples. It was well past closing time, pouring out and a kind employee offered to carry the heavy sample tiles to my car. A few months after my home project was complete I returned to Proceida. This time working with Anna and Denine on a business project. Both these talented women and the entire team at Procida delivered! Everyone went above and beyond. It is evident are great at what they do and they are some of the nicest people I have ever met. Procida wins my 5 star vote with exemplary customer service and beautiful flooring and wall tiles. read more

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Love this tile store. Make an appointment with Anna and bring your ideas. She will solve your problems and design your bathroom with you in minutes. Definitely go to Procida! read more

What a nice selection of pieces! Such a great variety of materials and also price ranges for everyone's budget. I am so lucky to even have had a lot of options to choose form that were in stock! This was a just for me. They were even on sale! Denine was my sales associate and really listened to my requests (even when I didn't know what I wanted). She was very attentive and wanted me to be happy with my choices. Ultimately I was VERY happy with my options and choices. I will absolutely come back here again for future projects. read more

Procida Tile - a close up of a marble tile - Flooring Near Me - Deer Park, New York

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I had such a great experience here. The day I walked in their salesperson ,Logan , was by herself and busy with another customer, but still greeted me with a big "hello" . ( I like being acknowledged as I walk in to a place and not just left to wander) When she had a moment , she excused herself from the client she was helping and asked about my project. She directed me to some tile that may suit me and then said she would check back with me. Others came in after me and I even commented to her " I liked how you greeted each person and explained you would help them as soon as you could. " I hate being ignored in a store just because someone is busy. A " hello , I'll be there in a moment. I'm with someone now" means a lot. I was looking for subway tile for my kitchen and already had a patterned tile for over my stove. The subway I thought was suitable was too busy ,she thought ,and she suggested another that worked out so well. My husband and I finished the project in two days just in time for Christmas. My family loved the tile especially what Logan suggested. It had a slight wavy texture on it and there were different toned tiles so it came out lovely. AND, Logan checked back afterward to find out how it turned out. I sent her a picture (: I will return to Procida for my next project. That's for sure. read more

Procida Tile - Subway tile - Procida tile - Flooring Near Me - Deer Park, New York

Couldn't be more satisfied with my experiences with Procida Tile. They have a very nice selection, more importantly, Anna and Megan are designers. They come along side you, and assist in getting the look and feel that you are after. We have done 3 different projects so far, and each went exactly as we hoped. Highly recommend! read more

Great service! Had some concerns after my purchase and was immediately contacted to resolve the problem. Product is great quality and i know itll last a long time! read more

Just completed a renovation and Procida Tile provided the tile and coordinated the paint colors. The customer service from the manager/designer Anna was top notch. The showroom is laid out beautifully so it made choosing tile effortless. Once Anna realized what I liked, she brought up more pieces of the tile to help give me a visual of what it would look like in the room. Anna put my mind at ease and was happy to work within my budget, only showing me selections I could afford. Megan was so sweet to work with as well. So helpful. Even the gentleman (forgive me, I forget his name), who delivered my tile was a joy to work with. It was a hike for me to get out there but totally worth the trip. I would go out there again for my next project. Definitely recommend Procida for your design needs. read more

Anna and Logan were incredibly helpful in designing my new bathroom. I wasn't sure what direction I wanted to go in and they were both very patient with me and made my experience better than I could have expected. I will be back for more help around the house! read more

What a shame. Your tiles are really beautiful. I am doing another major renovation but I am reluctant to give repeat business to such nasty people. Post an update if you let your mean staff go, otherwise I'm not coming back. read more

I can't say enough good things about there help and assistance from the warehouse workers, to their delivery guy and their design staff and Their tile is top quality I redid 2 bathrooms and they came out gorgeous due to Procida's quality tile and their design assistance. Anna helped me on both of my bathroom projects and she was so helpful and had some great ideas. My tile installer had some questions and I emailed Procida and they answered me in less than 24 hours When they delivered my order I wasn't home but the truck driver called me and I was able to have him open my garage so he could put the order in there what service no one ever does that read more

Very knowledgeable and professional staff - great store. The girls were so friendly and nice, it was a pleasure to work with them. They helped answer all of my questions and helped me find what I need to remodel my bathroom. I highly recommend it. read more

Redid two bathrooms and used Procida tile. Deneen was so sweet and helpful! She knew exactly what I had in mind. We also found them very affordable. read more

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Just an update to my last review. Came back to Procida to pick out a backsplash and floor for my kitchen. Denine was great! She helped me design my backsplash and a coordinating kitchen floor. Just another good experience at Procida Tile! read more

Not sure what Alexandria C. is referring to.... Joe and his staff were excellent in assisting us with selecting the perfect tile for our new kitchen renovation. They were NOT pushy at all.... Price was excellent. Their expertise is second to none. We had visited several other tile stores before ending up here. We have a bathroom renovation right around the corner and will only return here, especially because of the excellent and attentive staff.... read more

Inattentive, they don't greet you when you walk in. They'll literally look right in your face and don't acknowledge you. Employees who are not assisting customers are not eager to help. I was in the store for 15 minutes waiting to be helped before an employee who was doing noting decided he wanted to work. The entire time I was there I was holding a tile (that the employees looked at when I walked in) that they didn't carry the size of. Would've been nice if someone said that when I first came in and the looked at it. Instead they had me stand there for over 15 mins (did I mention they weren't doing anything) to wait to tell me they didn't carry what I needed. They have a sign on the counter that says if you leave them a "positive review" you could win $75. Based on that I would not trust any positive reviews on them since it would be bias for the purpose of winning money. When companies offer incentives for reviews they don't specify that they must be positive. Obviously they don't want the truth, honest reviews, to get out. read more

Due to unexpected major construction in my home, I had to replace all floor tile throughout my downstairs, replace kitchen backsplash, and tile walls and floors in 3 bathrooms. An insurmountable undertaking!! From day 1, starting in August 2019 to project completion in February 2020, Deneen spent endless hours with me to make sure each and every detail was tended to, yielding an exceptional end result. She was an absolute pleasure to work with; always patient, extremely informative and always willing to go the extra mile to make sure each detail was perfect. These projects came out better than I could have ever expected and I can personally thank Deneen!! Procida prices are good and they carry great quality, up to date tiles, etc. HIGHLY recommend Procida Tile!! read more

Love my tile! Joe and his staff were so helpful!! Would definitely recommend Procida tile for all your tile needs. Can't to wait to do my next project with Procida Tile. read more

HAVE to give it 1 pity star only because I couldn't give it 0. Came here despite all the horrible reviews, and it lived up to all those bad reviews. Rude staff. Assumed we couldn't afford certain tile because my fiancé and I look "young". We were questioned about our age. Absolutely NO clue how to attend to a customer, let alone provide any kind of knowledge or service. Do yourself a huge favor and don't waste your time going. read more

Mistakenly, We Spent over $10,000 on marble for our new bathroom with Procida Tile. Procida Used a mix of pallets leaving us with different looking pieces not to mention obvious imperfections and a shortage of the required 24 x 24 pieces. They then decided that WE should take a ride to New Jersey ourselves to take a closer look at our options. When we requested to see a sample at the store prior, they shipped the wrong one. After trying to work with them, We decided to part ways. Procida decided that the sale was going to be final. Thankfully, American Express helped us to dispute this charge. Dont make the same mistake we did, find a retailer that cares about the customer, not the dollar. read more

What everyone else wrote on the reviews are absolutely, 100% correct! The staff are horrible and rude. The front desk and lady salesperson have extreme attitude issues and give the impression that they are the only tile store around. Counter top price was also $30 above other stores! I couldn't tell if they were racist and wanted me out of the store or that they preferred skin color over the color of money. Horrible experience. read more

Excellent customer service. Great selection. Very helpful - Anna especially great to work with. Definitely recommend!

I gave one star because I liked the presentation and selection they had to offer. I did not give anymore stars because of the service and attitude received from Anna. As a salesperson, your job is help, support and be respectful to the customer that you are working with. Instead, Anna was not helpful, she is very opinionated and extremely rude. It's one thing for people that work together to talk about their day and their customers behind close doors but what shouldn't be happening is to talk trash about your customers and than make comments upon arrival. To be more specific, Anna and Logan apparently had a lot of comments and things to say about me. Mind you, I have not met Logan yet she had the nerve to make a comment about me when my boyfriend returned to the store. This dynamic duo showed how immature they are and how they don't know how to be professional in their work environment. Because of Anna and Logan, I do not recommend this place. I hope their boss knows the immature and unprofessional acts that come from these two ladies. read more

This place is extremely unprofessional. They gave us a hard time returning and ordering extra tiles. They messed up on our order also. The staff is clueless and rude. Overall, it was a horrible experience. read more

Sales staff were on point. We arrived to pick out tile for 2 bathrooms and within minutes of starting to work with Denine about 5 or 6 more customers came in. It was so busy but Denine and the other worker handled it all quite adequately. I never felt that she was rude, just busy, and her opinions and design direction were outstanding! In the end, they beat Canco's price by quite a bit and I went ahead with the sale. Very happy! read more

Just bought a new house and needed some renovations to be done. Being a first time home owner i was very overwhelmed with designing my kitchen and basement floor. The woman that works there helped me out tremendously and really gave me some good pointers on making my kitchen look larger with certain tile sizes. She also recommended a contractor for me that just finished the job and everything looks better than i could have ever imagined. My new house looks great read more

Like the others said this place has rude and lazy staff. I created this account just to write this review. I went in on a Saturday morning and was looking around for a bit with no one coming up to help or greet me. I then saw a chance to speak with an employee and I told her that I needed wanted a specific looking Tile and wanted to know what the different pattern options was without having to waste time flipping through the whole store. The answer I got was I had to go and look through the store myself to see if I can find sheets that has the look that I wanted. At that point I just left and walked out of the store. A note to the owner: I'd really suggest you hire better staff who is not only knowledgeable of inventory but actually know what customer service means. If the employee had been more helpful you would've made money and I would've been happily on my way. It's hard to imagine in this day and age where people can actually make it hard for you to spend your money with them. read more

Incredible tile ship. They convey numerous decisions from bathrooms to floors to back sprinkles. Glass, porcelain, extras they have it. They aren't the slightest costly yet their insight and counseling are to a great degree supportive when you are taking a gander at what sorts of mortar and grout to utilize. They additionally convey cutting gear however you can understand that less expensive at most handyman shops. read more

They can be busy and short staffed at times but Deanine is wonderful! There prices are worth the wait and did a lot of shopping around before a friend recommended them. read more

I just left the store and was very pleased with the service. The salesperson Denine who helped me was also helping other customers which gave me ample time to consider her recommendations and look around at all the other options available before making my choice. Will pick up tile in a month and she assured me in writing that I had a month from then to make any order adjustments before installation. I found their prices very reasonable compared to Cancos Tile. I recommend you visit Procida Tile before buying somewhere else. read more

I just purchased bathroom tile from here a few days ago. Denine was my sales person and helped me design a beautiful bathroom and entrance floor. When I came in I had no idea of what I wanted and Denine designed from start to finish. I will be coming back soon to do my kitchen. read more

Woman in the front as "customer service" is rude and just plain nasty. Would never give this place business.

Stay away! The staff is rude. I had to return tile and the salesman blew me off. Was not interested in helping at that point. It was as if I was annoying him. Their pricing isn't good and they pressure you. Poor experience. read more

Don't bother even calling them. The woman will insult you if you even ask the price and hang up on you. Take your money elsewhere. Rude service. read more

From the minute I walked in my experience was nothing less than 5 Star. I've read the other reviews and they can't be further from what I experienced. When we walked in Denine was behind the counter , we told her what we were looking for and she took us to a large selection. She was professional , courteous and friendly. She recommended an installer who was nothing less than a craftsman. The tile was delivered on time , the driver even called me in advance to let me know he was on his way. I would recommend Procida to everybody. read more

I know I wrote a review before but never saw it posted so I am rewriting. Great product - great customer service - cannot thank Joe enough for his attention to detail and concern about our job. LOVE our new porcelain Wood tile floor in dining room and just ordered more for den. Highly recommend!! read more

Worst place ever. Just left there because they have one woman working who has no clue. In the middle of helping us she just starts helping someone else. Her loss. We were ready to place an order. Don't waste your time here. Very disorganized and no help! read more

We are remodeling a bathroom and went to Procida for tile. Our saleswoman Damarys provided excellent recommendations and we ended up buying everything we needed right on the spot. The price was great and everything was in stock for pickup. We will be back for future remodeling needs. read more

Worst place to buy tiles. Check with BBB they have an F rating. Will not match prices as they say. Dont buy from this place. Ignore Todd D l think he works there.To comment back to you Joe l was NEVER offered a refund. If so give me one NOW. I will bring in all the extra tiles l was told to buy plus other supplies. I will continue to voice my opinion and tell everyone not to buy from you.Still have not heard from the owner to return my boxes of un used tile. so you make the call! read more

We bought tiles from them in 2010 and then changed our mind as to the tile. We went in wanting a refund and William Cook was RUDe and disrespectful. We took them to small claims court and won and still do not have our refund. They are a horrible place to do business with and I will not give up until I receive my $1800 dollars back! read more

We had a bad experience. Bought $700.00 worth of tile and my installer tried to lay some of it and couldn't continue. Small pieces were falling of sheet and others were chipped. When I tried to return unused tile, they said "no"- special order (which they never told me). Wouldn't even listen. Beware! read more