re Alex Alvarado I recently had the pleasure of working with Alex Alvarado at Pro West Mechanical regarding an estimate for my home services, and I couldn't be happier with the experience. From start to finish, Alex was incredibly professional, responsive, and clear in all communications. It is rare to find such high-level customer service that makes the entire process so seamless and stress-free. I truly appreciate the effort and care Alex puts in her work- it's clear she genuinely cares about making the customer's experience comfortable and easy. If you are looking for a company that values clear communication and top-tier service, I highly recommend reaching out to the team at Pro West. Thank you again, Alex, for all your help! read more

Would never ever recommend this company again. Too many issues to list. But poor installation had to be corrected, complete incompetence, overpriced, lack follow up and follow through. Didn't test system after installation so it didn't work on inspection. read more

Mike and the entire team were professional, knowledgeable and great to work with. Had (2) 20 year old HVAC systems in my home that needed an upgrade. I also wanted to move the condensers around to the side of the house. Mike came out, personally, and took all the information needed, and we set up an appointment for install. The install team (Dallas, Jesus, Kevin, Clint, and Alex) were all there on time, and ready to work. They did 95% of all the installation in the first day, and came back the next day for final fittings, and testing. They stayed as long as it took, and never rushed the job. I truly appreciate the work they performed. Recommend them for any and all HVAC needs Commercial or Residential. read more

Our heater went out on Saturday. I left a message for them to call me a a appointment. I received a call from Alex at 8:01am Monday. She scheduled me for Tuesday am. Gerry was scheduled to arrive at 8am and showed up EARLY at 7:45am. He figured out the problem and fixed it in a few minutes. I highly recommend this business! read more

I cannot tell you how pleased I am with Pro West Mechanical. A few years ago, I had to buy a new AC unit. I wanted to find a local company to come and do a yearly checkup for my AC/Heater. I reached out to Alex who handles the booking 6 months ago. I told her I wasn't ready, but I would be in touch. NO pressure from her which I liked that. I was finally ready, and Alex set everything up and let me know when Nick was on his way. I thought I was going to get an up sell on things I didn't need. It was quite the opposite. Nick came out on time, nice and very polite. He was so informative, helpful and explained to me about everything. I now have such a better understanding on what goes on with an AC and heater unit. Every question I had he not only answered it, but he really knew his craft. The bill was exactly what they quoted me without any other additional charges or asking me for gratuity like some people ive met. Thanks again guys and see you in a year!! read more

AMAZING customer service! Jesse R came to look at our HVAC system because it was not heating. He not only fixed the problem but spent several minutes checking the whole system and explaining to me how the system works and asking if I had any questions before he left. Super kind and professional. I will definitely be calling Pro West for my future HVAC needs! read more

So grateful for these guys! They were quick to help me with my problem and I finally have a trustworthy vendor that I can depend on for my AC. Nicholas was my tech, and he knew right what the problem was and got it take care of. They are my new 'go to' for all of my AC stuff. Love that my stress is now gone! read more

We've had ongoing issues with our AC that other technicians claimed were fixed, but the problem kept resurfacing. Then Jesse R. showed up and saved the day! Jesse R. went above and beyond, taking the time to thoroughly understand the root of the issue instead of just treating the symptoms. He was not only respectful and professional but also incredibly efficient in resolving the problem. From now on, Jesse is our go-to for all AC needs! Highly recommend his expertise and dedication. read more

Not only did Pro West Mechanical reschedule their appointments countless times, they left me with a newly installed gas furnace that did not turn on. When someone came to fix this, I told them I smelled gas, and they said it was fine and left. Next I had to call in the gas company who tested and found a leak in the newly installed furnace. My children and I could be dead because of their negligence. The furnace has been red-tagged and deemed hazardous. "This condition could result in property damage, personal injury or loss of life." Needless to say, I do not recommend this company. read more

I used Pro West to replace an old gas furnace and AC unit with a heat pump system. I also had new ducting installed and added more intake and some larger vents. I have only great things to say about the professionalism and quality of service provided! They really have the whole process dialed in. Alex in the office is highly communicative and they also send appointment notifications by text msg so there is never any confusion. The install team always arrived on time and cleaned up well at the end of each day. My project manager Jake was great about explaining how the new system worked and providing progress updates throughout the installation. He really went out of his way to make sure we were happy with the work which I really appreciate. The business owners Mike and Chris are also very hands-on which gives you great confidence in the work they do. Heavy rain made this a more challenging project, but the Pro West team handled the weather really well and I'm thrilled with how well the heat pump works. Highly recommend these folks! read more

Before your commit, I strongly recommend reading through my experience: I had a 20yr old AC that's working but needs to be relocated due to code violation, and I turned to Pro West for the relocation job: I was impressed by the technician's experience during the estimation appointment and their pricing was one of the best too. They pointed out that relocating old units comes with a risk. Old unit may stop working afterward even if it's a 1ft relocation. I asked for their input on the healthiness of the unit and their confidence, and the answer I got was the unit is still in good condition and they're confident it will come out fine. The job ended up in 3 different sessions. session 1 is on 02/03/2023. 2 technicians did the relocation job but ran into an issue filling in the refrigerant. the AC unit was running fine after the relocation but insufficient refrigerant caused low pressure in the system. They ran out of refrigerant and have to come back on a different time. No leak or any other issues were noticed during this session. session 2 is on 02/16/2023. 1 technician (from the previous job) came to fill the refrigerant. AC unit has not been touched or turned on since the previous visit, but the technician ran into issues again filling in the refrigerant. after a few hours of diagnostics, I was told the TXV was faulty and should be replaced. They don't have the part for the unit and need to order and schedule a 3rd visit. No leak was noticed. session 3 is on 03/10/2023. the same technician came with a new TXV for my system, and he needed to drain the refrigerant into the condenser before the TXV replacement. shortly after he started draining, he told me the condenser had a leak and we both can see refrigerant spray out from the condenser. After a few hours, he told me the condenser needed to be replaced. I was told this is considered as the "risk" for relocating an old unit, and provided me a quote for upgrading the full system to end their relocation job. the above are the FACTs of what happened to me. as an end consumer without special knowledge, it's difficult for me to judge right and wrong. however, certain part can be figured out with common sense. here's what made me uncomfortable. 1. other than the technician turning on the AC to test the pressure, no one has touched the AC or turned on the AC before or after any of the visits. 2. 7 days after the 3rd visit, I paid another HVAC technician to inspect the faulty unit. he told me the refrigerant has been all leaked. The 2nd visit and 3rd visit is almost 4 weeks apart, if the leak existed before the 3rd visit, by the 3rd visit, it would have been fully leaked prior to his arrival. This made me believe the leak started after he arrived. 3. the pipe of the refrigerant is a closed loop and if there's a leak it would happen with or without the AC being turned on. on top of that , the leak of refrigerant is visible and I didn't see any leak prior to the 3rd visit. 4. the quote I received for a full system upgrade is $14K where the same system build (identical make and model and specs) is quoted for $10K else where. 5. when I started working with a different HVAC company, they noticed 2 other issues: one end of the copper pipe that's added during relocation has a noticeable bent, which may cause a leak in the future. and the fuse box location (installed by pro west) is too close to the ground, can be a safety concern. I don't really know what to think of my experience working with Pro West. I didn't record the entire work process on video, and neither do I have enough knowledge to tell if anything was done incorrectly. Several issues happened one after another, multiple parts turned faulty even if not touched, it's just too coincidental for me to be convinced. I had an old but working AC (no issues) and now I'm forced to upgrade the AC. I do not feel comfortable paying for the relocation job and I think the result may likely be different if I went with a different company. read more

Mike and the entire team were professional, knowledgeable and great to work with. Courteous and prompt. read more

Very professional and efficient. Timely service even on a busy day! Everyone on the Pro West team is awesome! Highly recommend this company. Thank you guys for all your help! read more

Service was amazing and efficient! Our heater went out and they were able to get It fixed within the next day. I've had a few issues in the past with other companies upselling, but Pro West Mechanical is an honest and amazing team. Thank you!! read more

These guys are the best. I had them change out my old furnace, condenser, and air handler for a new heat pump and air handler. The installation went great at a reasonable price. I had received 2 other bids and PWM was the middle bid and I went with them as they clearly offered great advice and recommendations. After the install I developed a leak in my condensate drain line where it came out of the air handler. They came right out to fix it and it turned out the problem was a partially clogged drain line and not related to their installation of the new system. I couldn't give a higher recommendation. read more

My air conditioner stopped working. 2 contractors came and looked at it. Got quotes from each company for between $10,000 and $13,000. Chris from Pro West Mechanical sent his team member to look at my problem and in 10 minutes found a loose wire which was re connected and now my AC works perfectly! Pro West cost? $100 bucks. They saved me about $12,000 ! Thx Pro West! read more

So glad we were referred to Chris and company for our central AC repairs! Our tech Jason was quickly able to diagnose the problem (a dead dual-run assist) and fixed it on the spot. He was incredibly personable and professional, and helped educate me on the specific AC set-up that is in our rental, which is a duplex. Not only did he fix the mechanical issue, but helped me understand how to maximize the airflow and cooling throughout our house. I would recommend PWM anytime. LONG VERSION: our AC unit start malfunctioning right as the heat wave started (of course) and while our landlords were traveling internationally. We scrambled to find someone who could come and fix it quickly, but hit several dead ends on the holiday weekend. Chris took my call right away and was able to reschedule one of his techs to stop by day-of, which was incredible considering the 3 places I'd called before couldn't get anyone to our place for at least 4-5 days. We were able to diagnose the issue, and Jason the tech waited while I messaged our landlords and hoped they would see our message and approve the repairs - which they did. The price was higher than some other quotes I saw online for the particular piece being replaced, but considering the amazing customer service, multi-year guarantee, and quick response, it was well worth it. Our family is stoked that we have air again and hope to do business with Chris and Co. in the future when we have our own home! read more

Highly recommend these guys, provide excellent service and are very reasonable. Mike was very helpful throughout the process of our cooling options. Nick the technician was and is very informative in regards to our questions about our houses cooling system. He is very professional and knows his stuff to a T. Very Satisfied with this company. read more

Just had new HVAC installed in our house. First class from start to finish to finish. One of the owners did the initial walk thru. We should do this and this. What about this??? No not needed. No upsell. No pressure. Great crew. Star-up was comprehensive. I especially was impressed with the Natural gas adjustment. When you think about it. Kinda important. Looking forward to my first hot month to compare bills. Oh and ----Quiet. Damn that thing is quiet compared to the old one. read more

I've been a client of Mike and Chris's for several years, we own a local restaurant in Tustin. I can't say enough about them. This company is top notch and whenever there's an issue , especially during the summer time. Mike and Chris come to bat. They do their best to get someone over to ensure everything is running proper. I Highly recommend PWM ,they are the real deal and they care about your business. I'm very lucky to have found them. Thank you Mike and Chris. read more

PWM came out to my workplace to install 3 Halo LED Air purifiers. Let me tell you.. You can feel the difference. The air feels thinner & cleaner. So happy we decided to go thru with them to install these. Very professional and helpful staff. Mike G called and checked in on us asking how the equipment was working. Very pleased with them and I highly recommend Pro West Mechanical for any & all HVAC services. Thanks PWM!!!! read more

AC broke on a hot day and Pro West had a tech out first thing the following morning. It really felt like they were looking for a way to get me help as soon as possible vs apathetically telling me "our soonest appointment is in three days" which I heard from a few other companies. Once they got here they were friendly, respectful, and honest. I was told that buying a thermostat from them would be a bit more expensive than if I bought my own. Will definitely call them back out next time I have an issue. read more

Wow what an amazing experience! So helpful, so professional. Nick showed up EARLY to the appointment and very quickly identified the problem (clogged filters in my PTAC heat pump), and not only cleaned them, but showed my renters and I how to access and clean them. He did a thorough check of the entire unit, and explained everything he was doing. Prompt, Polite, and Professional and at a fair Price - the magic 4 P's of any service organization. I HIGHLY RECOMMEND Pro West Mechanical!!! Ask for Nick! read more

We had the privilege of having Jake come out and take a look at our attic fan that went out. He was extremely kind and was able to accommodate a last minute schedule change. He was able to diagnose the problem quickly and explain in simple terms what needed to be done in order to fix the issue. He also noticed that our filter in our AC unit needed to be changed and was kind enough to go out, buy one, build it (to meet the specifications of our ancient system), and install it for us. I was extremely impressed with his service and his kindness, and will definitely being going back to this company for any future services. read more

We used their service for a building in Ontario that needed the cooling units to be repaired. They were very fast in arriving and provided great details on the issue. We were very pleased they fixed the units right away, we had cool air and the employees were pleased. West Mechanical is awesome in getting the work done. Thank you for your quick response in taking care of us. Will definitely be using their maintenance services. read more

These guys are great! Chris goes out of his way to make sure everything is just right. They were right on time with a great product, price and service. That's an unusual combo and few and far between nowadays. I'm glad I used Pro West and would recommend them to all my friends and family. In and out in one day with a whole new a.c. I love it! read more

These guys are the VERY best! Efficient, fair prices, and just nice guys all around! Would definitely recommend them for any Heating and Air needs! read more

Pro West has been critical to the success of our apartment complex of 2-story homes. They have done installation, maintenance and trouble-shooting for us and we could not be happier. Just last week they easily diagnosed a mysterious failure in one of our new HVAC units. I will not use any other company. read more

I was referred by a friend to call this company when our hvac unit stopped working. We dealt with a big company (let us just leave it nameless) that usually quickly offers us to buy new units for any kind of problems we have. We didn't want to go through that experience again. The technician, Victor, was able to find the problem and fixed it. It was a wiring problem and there was no need to buy a new unit. I had suspected it that it was not something big. I was glad that I didn't call the big company that probably would have offered us to buy a new AC(always suspicious when that is the recommendation). He was very honest and professional. He kept his work environment clean and the quality of his work is great. I understand that this is a small company and work with businesses too, not just residential. They know a lot about hvac and can be very helpful. I highly recommend this company and will refer it to friends. Thanks so much! read more

Incredible work. Appointment at 3pm to see why our heater was not working. He diagnosed the problem within 10 minutes and installed new wires that fixed it within 30 minutes. We had another company came in previously and he told us to spend 9k on a brand new hvac system they were pushing. Would recommend Pro West Mechanical to anyone, support small businesses that do good work. 5 stars. read more

Thanks Mike and Chris! Once again Pro West has exceeded my expectations! Jason did and excellent job getting my AC back up and running this morning. He showed up early and was courteous and professional. read more

I appreciate the service that PWM provided. They communicated everything they were doing and diagnosed the issue surrounding my A/C to me in laymen terms. They were on time both days for the of the install. I will definitely reach back out to this company for any future service I may need in the future! read more

I just had Jason swing by our place (2 story) and give us the "Pre-Summer" maintenance evaluation of our heating and air conditioning system. Jason was a "Rock Star". He wore a mask, booties and was prompt and just an awesome guy. With at home schooling for the kids, I had no problem letting him mosey thorough our home checking registers, filter intakes and thermostat. When cleaning the intake register, he laid down a moving blanket not only to catch whatever debris dropped from brushing the grate but also to protect our hard-wood floor from the ladder. I don't even do that and it's my home! What great peace of mind knowing as we head into Spring and Summer that my heating and AC are in good shape. Looking forward to seeing them again (pre-Winter). Thanks Jason! Thanks Chris and Mike for hiring a Rock Star like Jason! Sean - Irvine read more

My A/C unit wasn't pushing cool air and contacted Pro West Mechanical to look at it. I've used PWM before and always found them to be a quality, prompt, and reliable company. I given a $900 quote to repair the unit. The parts were expensive and it was labor intensive because they had to take the unit out of my attic to work on it. When they were done the unit still wasn't working. The problem was bigger than originally believed. I needed a new A/C coil which was going to be even more expensive. Because the $900 job did not fix the unit, PMW did not charge me for either the parts or labor. I was very impressed by their integrity and how they stand by their work. It's not easy to find companies like this but when you do, you stick with them. I highly recommend them. read more

Highly recommend!! Chris and Mike came to my office to help with suggestions with our airflow in the office. Following their visit Jason the tech came out and went above and beyond what was needed of him to do. Cleaned not only the grill in question but all of them :) and even moved the air register away from the desks so the girls in the office would be more comfortable with the air flow. Team is very respectful, professional and wore protective gear. We will definitely use them again.. Thanks guys for your help!! Looking forward to doing more business with you. read more

Being a maintenance coordinator for a property management company who handles hundreds of work orders everyday, I have dealt with a lot of HVAC companies and I would say Mike and his team are heaven sent. Ever since we got connected to them they have been the go-to guys. Pro West is a top-notch team who provides real time updates, photos to show what they've done and recommendations to get an HVAC system running in the best condition. I've pretty much sent everything their way and they have been super flexible. They provide clear work details in their invoices and follows specific vendor instructions to a tee. Even in my sleep, If I dream about an HVAC system issue. I'd probably call the BEST! Pro West! read more

They installed a new heated and our first ever air conditioning a couple of years ago. This company is very professional and reasonably priced. Job was done in a timely manner as well as being clean. Any time I call for a question of any issue I may have they are quick to respond to get the job done I highly recommend this company. read more

We have used them for years with nothing but praise for their attention to details and customer service. After helping us for years try to stretch our 20yr. AC unit as long as possible, it finally gave out. Instead of offering to replace everything as we expected, they came in suggesting not to replace what was in great condition. They have never attempted to up sell us and have always listened to our concerns and explained their recommendations. Would recommend them in a moment to anyone looking for a thorough, detailed solution from as small as an annual maintenance to a full install replacement unit. They are the best and saved us a bundle of money!! read more

Called Pro West Mechanical to come and install a new condenser as I was adding air conditioning to the already up and running furnace. The guys came on time as advised, performed all the necessary procedures required for the condenser install and even cleaned up some of the previous installers lackluster work. The house is cooling and all is well as I expected. +1 for PWM. Will recommend!! read more

Just had a tune up and inspection with nick and was very impressed. He was on time, very friendly and professional. He climbed on the roof in the 100 degree heat and even got us batteries for the thermostat. Highly recommend. read more