It was time to replace the entire HVAC unit at my property, and I knew it wouldn't be an easy process. I found Pristine -- and I'm so glad I did. From the friendly and professional office staff to the first home visit and installation day, everything went perfectly. The team made the whole process clear and smooth. Their pricing was very fair, and their warranties were far better than other companies I looked into. The installers completed the entire job in just one day. They were respectful of my home, kind, friendly, and most importantly -- clean. They made sure to tidy up after themselves and even gave me a full walkthrough once the job was done, explaining everything and answering all my questions. I couldn't have asked for a better experience. I highly recommend Pristine to anyone looking for HVAC services! read more

Honest, Hardworking, and Professional - Highly Recommended : Jose came to perform an AC tune-up on my Ventus X Inverter unit and did his absolute best to clean it. He was thorough, professional, and clearly knowledgeable. Even more importantly, he was incredibly honest--after attempting a nitrogen cleaning and realizing it wasn't effective for my unit, he let me know right away and didn't charge me for that part of the service. I commend Jose's honesty which is an incredible asset in our society which can be driven by funds but not care for the consumer. Other companies may try to up-charge, but this company didn't. I wondered why they kept getting 5 star reviews from their clients, but now I understand. The service worker I talked with on the phone even tried to give me an estimate of costs, which other companies like Power Pro and Plumbing were unwilling to give. I was worried that I would be charged the $200 for the service and would have to dispute, but Jose's integrity shone through when he said it wouldn't be charged. Other companies would charge the fee despite it not working. Jose let me know upfront that their company doesn't typically work with this particular brand, something I wish I had known beforehand--but I truly appreciate his transparency and integrity once he arrived. I would absolutely come back to this company just for their honesty for an AC tune up. All businesses could learn from how Jose handled the situation. Highly recommended! read more

Had a technician come out. I was quoted $5,400 to repair, but pushed to replace the entire unit for $12k. Had a bad gut feel and called a trusted company that I use in San Diego to check out the problem. They were able to fix in 20 minutes with a part that cost $350. BEWARE - and please get a second quote if you have already signed up with them!!! read more

We called the Prisitine service for our primary drain pipe issue due to leaking water from secondary pipe outside our house. Anthony inspected our HVAC. He showed us the picture and problem that needs to be fixed. Next day, he and Gio came to fixed the issue and service including cleaning our HVAC outside and wire cover on the wall. Afterward, they wiped any dirt or mark on the wall and floor on the house. Overall, I highly recommend their service with great customer satisfaction, experience, reasonable price, and friendly staff. read more

Pristine Air Conditioning Heating & Plumbing - Hvac like new again after they cleaned and washed with seal protection of the wire wall right side. - Heating & Air Conditioning/HVAC Near Me - Costa Mesa, California

I was super happy with the service provided! They got back to me asap and scheduled me for the next day for an ac inspection. The techs Valentin and Ethan were great; super friendly and understood I was working with a tight budget. They were able to get the work done same day that will keep my ancient AC running for another year and the tune up they did made the machine way quieter than before. Very appreciative of their professionalism and great work! read more

I had a good experience with the staff working with scheduling and we're accommodating to a change in schedule and keen on taking down notes and information. After that the service I received from the technician was not professional at all. I was not on site and I originally scheduled for a tune up, but I recently had a plumber come out and they turned a return quarter turn valve on that caused the HVAC unit unable to blow cold air. So I called to adjust my schedule and let them know that we usually have it off but they turned it off so it's not blowing cold air. The receptionist took note of it and stated they will let the technician know. I get a call and I let the technician know where this valve is located and once you turn the valve off it should work so he can run his tune up and check the unit. The technician calls me later and states he is not qualified to work on a hydronic HVAC unit. He turned the valve off and it is blowing cold air now. He then states it is now a repair work since he cannot run the tune up. It will be $350...for turning off the valve. I was in shock and said $350 for turning a valve off that I stated was the problem and didn't turn back off cause I was not on site. No pre warning of a repair cost or approval to do this, just stated $350. I state how unethical this is and he said "okay $250". Still for turning a quarter turn valve that anyone can use is out of hand. He also stated that he will turn the valve back on so that the residents will complain to me when the air is not cool, which he did. It must have been clearly not difficult to do if he can do it again to try to be an inconvenience before leaving. I called the office number, and they stated they will talk with the technician and call back. I did not receive any call back but they did cancel the request all together. I am hoping this type of unprofessional work does not happen to other customers. Not only was he not qualified to work on the unit he was not qualified to work with customers on a professional level. read more

I contacted five companies and Mario at Pristine quoted a price much higher than the other companies.

I've been pushing out the idea of installing a new AC system in my garage. It's always been complicated and tedious in the past. This time I wanted to try out a different company, and I'm very grateful I called Pristine. From the moment they responded to me, they made sure they had all my questions answered and invested the time to inspect and explain and made sure I understood every part of the process. The technician even gave me few tips to keep things going in the future. It really felt like a friend helping me. They left the place spotless and my system never ran better. The pricing was also fair. If you're ever like me, Pristine is the team to call! read more

Pristine Air Conditioning Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Costa Mesa, California

I can't recommend this these guys enough! From start to finish, working with Andre and his team was nothing short of outstanding. My A/C went out during one of in the middle of august when a heat wave came through SoCal, and I was scrambling to find a reliable HVAC company. Luckily, a friend recommended Pristine to me, and now I understand why they had such high praise! Fadi came out personally to assess the situation, and it was clear right away that he knows his stuff. He walked me through exactly what was wrong, broke down the pricing in a way I could actually understand, and never pressured me into unnecessary upsells. they even connected me with easy and reliable financing options. He's incredibly knowledgeable, honest, and respectful--qualities that can be hard to find these days. I would get this done now before the winter! read more

Technicians were quick and efficient. Extremely friendly and kind. Best Odette they fix the issue and cleaned up afterwards. Will be saving this company for any future needs. read more

Where do I begin? From start to finish our experience with Pristine was beyond, beyond exceptional! We had a very old unit that needed to be completely replaced - in the middle of SoCal heat wave too!! Contacting companies for work like this, can sometimes feel intimidating especially when it's outside the scope of your day to day knowledge. Pristine removed the scaries and intimidation! We were so pleased and impressed with how professional and informative Fady was. From the first day of consult to the day of all the work, he explained everything to us thoroughly and walked us through the entire process. Him and two other gentlemen came to work on it all day. They brought sheets to protect our flooring, and they were barely noisy and very efficient! All in all, incredibly professional the whole time. He also ensured that him and his team had years of experience. Fady even stayed after the installation was complete to explain how we can best maintain our new unit and offered great recommendations on how to best optimize our air flow. Ultimately we were quoted a great price and the entire experience was so good! I highly recommend this company and would call them again for any our AC/heating needs! read more

The services that Pristine Heating & Air Conditioner Company has provided for me are exceptional! The technician they sent, Fady, was very professional, punctual, and provdied excellent services. I will definitely hire them again for any projects in the house & I recommend them to anyone who is looking for a professional company with great prices that won't rip you off! read more

Pristine Air Conditioning Heating & Plumbing - Heating & Air Conditioning/HVAC Near Me - Costa Mesa, California

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These guys were very easy to work with, super helpful and very friendly. They came in to my home and the tech was very nice, and respectful. They replaced my A/C & Heater perfectly, it even looks great in my closet now. I would highly recommend Pristine to anyone looking for A/C and Heater work. read more

Pristine Air Conditioning Heating & Plumbing - New Installation - Heating & Air Conditioning/HVAC Near Me - Costa Mesa, California

Never using another company. We've been ripped- off so many times. This company goes out - of - their - way to be trust worthy and reasonable. How refreshing!! Jamie took care of fixing and explaining what was happening. He even noticed a filter needed changing and did so. Thank you , Jamie Heather read more

Communication leading up to and during the requested service was great. Valente the technician was very professional and knowledgeable. He explained to me everything that needed to be serviced in a way that was easy to understand. Definitely would recommend to others and will use again. Also, the quote given was itemized with every detail to understand why and what. read more

Appointment was late. But I was satisfied with Fadi and his service was great. Seems to be knowledgeable about my project. WWill keep them in mind for my project. read more

Pristine Heating & Air came in and presented themselves very professionally. The knowledge and the communication that was given to me was great by the technician. The follow through customer service was great Maria called back the next day to answer any questions i had about the quote. Thank you and I value your customer service. read more

If there were three words I would use to describe Pristine HVAC it would be responsive, reliable and professional. Within one week from encountering a problem within our townhome's unit and desperately calling them, they had sent a technician to do a diagnostic, had given multiple recommendations based on my comfort and financial situation, and fixed the issue. From the people I spoke with on the phone to the people who came to my home, they exhibited kindness, expertise and professionalism. This is a no brainer. They have a 24 hour line. Call them now read more

They set up and a date before, the day of the vendors to come was unresponsive - I had to call them and they said the couldn't make it because they were sick. So I waisted 2hrs and 10 minutes - and I had to call. Customer Service was nonexistent! John C Alliapoulos read more

I recently got my ducts redone by pristine! And my air flow was instantly fixed. 10/10 read more

Pristine Air Conditioning Heating & Plumbing - Ducts - Heating & Air Conditioning/HVAC Near Me - Costa Mesa, California

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Pristine did some repair on my a/c unit a couple weeks ago and I'm very impressed with the customer service and the level of expertise. Fadi took a lot of time to explain everything to me and answered all my questions without ever making me feel rushed. I got an estimate for some maintenance and repair work I needed to have done on an exhaust fan duct. He also gave his honest opinion about my options, even though it was obvious I knew next to nothing about HVAC stuff and I would probably have been an easy upsell for any salesperson. So I ended up saving a lot of money on some extra stuff I didn't actually need yet. read more