Took my f150 in for a transmission flush when unfortunately a drain plug on the housing was…read morestripped. Ford recognized it was their mistake and offered me a new transmission and a loaner car for the duration of the repairs. There was a little bit of a mix up getting the transmission shipped to their shop but after 3 weeks the job was completed and they only charged me for the tranny fluid since the original drain and flush was never preformed. It's been 2 weeks now that I have been breaking in the new transmission and everything is running great. Special shout out to Jerad and his crew at the service desk for their courtesy and handling of a bad situation. They made me assured that my truck was going to be taken care of with little cost to me. Thank you Livermore Ford.

Livermore Ford service is the worst in the Bay Area. Might as well drive a few miles more and head…read moreto Walnut Creek Ford. They charged me close to $1000 for my first service for my Bronco with 7000 miles on it. The Ford recommended service was ~$150, they added on about $800 worth of completely unnecessary dealer service items. I asked them to keep the filters so I could inspect them, and as I suspected, they were very clean and didn't need replacing. There were a bunch of other such completely unnecessary work done. Will never be going back to Livermore Ford.

I have been looking for a car for the last few months, but I was struggling due to recent car…read moreprices. Fortunately, I was able to find S&S Performance Motors. The owners replied really fast and they had great customer service. They also my job a lot easier because they did the DMV registration for me. With my hectic schedule that was really helpful. I bought the 2012 Hyundai Veracruz. The car was very clean and well taken care of. I have been driving the car for a few weeks now and there are no issues with the car. I would highly recommend.

We dealt with Kudes regarding a 328i BMW. He was very straight forward and honest when asked about…read morethe vehicle history. We test drove the car explained it needed some maintenance. Kudes took that under consideration with the selling price. We were able to negotiate a price we were both happy with. My son drove home his new car. Overall the experience was quick and easy no BS. Thanks Kudes

Purchasing a used car is one of the most stressful and risky life decisions one can ever make. No…read morematter if it's from a dealership lot or a private party, ALWAYS get a pre-purchase inspection from an independent shop. It's worth the premium. That being said, I went to look at a 20 year old Miata. Joe and Felicia are great and honest people and aren't your usual snake oil salesman. Their place ain't fancy though but don't be fooled. They were willing to let me drive 30+ min from Livermore to Hayward to get a PPI. After that, I explained to them my concerns about the vehicle and they were willing to give me a reasonable price. I live far from the Bay and took a rental car down here and was going to drop it off at a kiosk a mile away, not knowing it closed due to COVID. Joe went out of his way to follow me to Dublin and take me back (on a bus!!). Also due to COVID and being out of state, titling was a difficult process and the two were in constant contact with the DMV, so I was able to get the title soon after. Overall, great people to do business with.

**DISCLAIMER** NOT YOUR TYPICAL SKETCHY USED CAR DEALERSHIP! Oh contraire amigos, this is the place…read moreyou should consider first for a used car option. I lowballed at first if I'm being honest (big time thrifter I do it by nature) & Joe's response alone gave the gut feeling it was the right choice to head over because most of the time I get cursed at for the offer I gave originally. I've had 5 cars in 6 years (not by choice) so I've had plenty of experience dealing with buying used cars from dealerships to private parties. This was bar none the best experience I've had without a doubt. Joe & Mrs. B are definitely a power duo, both wholesome, honest & are just regular folks who just happened to sell cars really. No nonsense, no deception. Transparency is elusive when buying a used car from a smaller dealer 90% of the time, but that was present clear as day. I HIGHLY recommend you pop in & take a gander if you're looking for something, my fiancée & I are super hyped.

The purchase of my vehicle was a bit slow took a few weeks because I was waiting for my vehicle to…read morebe shipped. Once arrived things went great there were some issues but they were upfront about everything that was going on. The Service Dept is Amazing @Gush and @Chasethey are so friendly courtesy and the customer service was and still is outstanding. "Gush" has been working with me since I have bring my vehicle in and has exceeded my expectations. He has never let me down. Chase is so friendly fun to talk to makes you feel at home. I will continue coming to Carmax and getting whatever is needed done. These folks here at the Pleasanton location are super duper awesome. Also, Giselle at the service desk when you walk in so cool and sweet and always have a smile on her face. She has always been great. I live in Antioch and will drive here to this location for my needs with my vehicle just because of the folks her and the kindness and the customer service I receive. Thank you guys. You're the best.

My wife and I made an appointment at 3:30 and drove over 30 minutes to check out a couple of their…read morecars. We arrived a little after 3:30 spent maybe 5 minutes to even get checked in and just wandered around until 3:50 without anyone seeing us. Ended up leaving, receptionist was not very nice as well, would not recommend.

Poor Diagnostics & Customer Service…read more We brought our Alfa Romeo Stelvio to this dealership after several warning lights came on. They charged me $300 for diagnostics and told me the battery was bad and needed to be replaced. This didn't make sense because the battery was installed by AAA about a year ago. To be sure, I called AAA. They performed a full check and confirmed the battery was perfectly fine. Despite this, the dealership insisted their equipment was "better" and continued to claim the battery was bad, without performing the basic tests (charge, load, and reserve capacity tests) any competent mechanic would do. I then took the car to another independent mechanic. He confirmed that the battery was 100% healthy and instead diagnosed an issue with the BCM, which he repaired. I contacted the dealership again to request a refund given the incorrect and incomplete diagnostics, but they refused. Overall, I paid $300 for a completely wrong diagnosis and wasted time dealing with an issue they failed to identify. I would not recommend this service department.

This is a review for the service department…read more In summer of 2024, I called the Service Department and spoke to Kenny, the Alfa Romeo Service Advisor. I advised that my front brakes and steering column aggressively shake under braking (2023 vehicle with 3,000 miles). Kenny advised this was normal and should not be concerned. Fast forward to September 2024. I scheduled a recall and oil change appointment for late November. I was advised the appointment would take 2-2.5 hours. I arrived at my scheduled time of 8:30 a.m. My vehicle was not taken into service until 11:15 a.m. My car was not ready until 1:45 - 2:00 p.m. This wait time was unacceptable considering I made an early morning appointment almost 3 months in advance. During the appointment, I advised Service Advisor Kenny of the brake issue. He stated the technician would take a look. I was informed that the front rotors had heat spots (Now with 5,300 miles on the odometer. Kenny stated he would submit a claim to Alfa Star the following week. After one week, I emailed Kenny. Kenny did not respond. I filed a complaint with Alfa Romeo of North America who had trouble getting int touch with Kenny. Come to find out, Kenny lied and did not submit the claim to Alfa Star because it was a normal wear and tear issue outside of warranty. I escalated the issue with the president and members of the Gill Auto Group leadership team. I was contacted by the manager of the service department. He stated that because the car was outside the 1-year warranty, the issue would not rectified. However, he failed to acknowledge that their own service advisor, Kenny, stated what I was experiencing was normal, which was during the warranty period. If Kenny had advised to bring in the vehicle, I would have done so within the one year warranty period. This is not a warranty issue, but an issue with Kenny providing false information over the phone that in this instance, is a serious safety concern. A competent leader would fix the root cause of the issue and not find an excuse to not fix it. I am dissatisfied with the dealer and would not recommend anyone getting their Alfa Romeo or Maserati serviced at this location. Because of Kenny's lack of knowledge about my brakes, the dealer should have done the right thing to have them replaced.

Things to like: *About 5x more inventory than Walnut Creek…read more*Beautiful showroom * friendly Low Key sales Things that are strange: * We arrived at 1pm Saturday and there literally was not a single employee here. Nobody appeared for at least 20-30min. Apparently they share staff with Ford next door, which is a little weird as Maserati's is owned by the same company that bought Chrysler.

I used to come here for my GT car but today when i came to this place, it looks like a ghost town…read moreand rundown place. no printer, no coffee machine, no water to drink .. the vibes are extremely subpar, i guess even kia would be far better then this. so fake of Maserati to call it as a premier brand.

When my dad passed, we weren't sure what to do with his Porsche 911 that had been in a barn in New…read moreHampshire collecting dust for 30 years. He had driven it with the family all over Europe when we were kids, and after we grew up, dad moved a lot and couldn't keep it running. We were approached by local buyers who knew about the "Porsche in the Barn," but the offers were very low. Other buyers we found on the web were pushy, and had bad reps we heard about from people we trusted. We wanted a place that would make Dad's car into the car we remembered as kids - but wanted to be sure we got a fair price for it. Douglas responded almost immediately to my email, and was professional, courteous, straight-up, and after seeing a few photos of the dust-covered car, made an offer that was what we were looking for. He even offered to send us pictures during the restoration. We are very happy that dad's car ended up at Dusty Cars, and are happy knowing that it will be it's best and relive it's best days again. I know that would make dad happy. Thanks Douglas!

I purchased a car from Dusty Cars a few days ago. Everyone…read morewas very polite and helpful. I am very pleased with the service and highly recommend them. Julius Bertolucci Livermore, Ca.

Do not trust Hertz! After I purchase my vehicle I discovered undisclosed accident damage that was…read moreconcealed by Hertz and not properly repaired. I ended up paying $5000 to have the body work redone and just paid another $3000 to replace the electric control system and batteries that were destroyed by water damage from the shoddy repair job. Unfortunately Hertz went through bankruptcy so I was unable to sue. You will never find Hertz accident damage on a carfax report because Hertz has everything fixed in-house or by a shop that doesn't report the claim. Beware the high cost of the low price.

Doing business with this Hertz location is worse than going to a dentist for a root canal…read more Absolutely painful slow process of checking in and checking out. The employee I dealt with was extremely subpar in terms of customer service, communication and basic decent behavior. I had to endure 15 minutes of the employee snorting rubbing her nose and being overall repulsive and disgusting. I will never use this location again. Oh if that's not enough the employee in question answered a personal phone call and ordered lunch in the middle of checking me out. Oh did I mention they have absolutely filty dirty cars. The car service dealer that sent me there was actually aware of how terrible this location is and they are moving their business to Enterprise ... they have a reputation! You've been warned.

This was our first time buying a Lincoln, and we decided to visit Lincoln Livermore to check out…read morethe Aviator. Sammy, the sales representative, assisted us. We mentioned that we were only browsing at the moment and that we would decide in a few weeks. Sammy was fantastic, with no aggressive sales tactics that usually put me off. A week later, we returned and completed the purchase without any issues. We will certainly return for our next purchase.

I am an idiot thank you. I actually believed that if I drove 4 hours from Bakersfield to Livermore…read moreto buy a car that I had made a deal with over the phone and they were scratching a $50 price change towards the end that they would at least be ready for me when I got there . So much for my belief system. The Salesman shows up in disheveled clothes Practically the first thing out of his mouth is he knows nothing. That's a quote his words not mine but he has a friend that knows everything. At least his friend tried to make stuff up as he went along. I left . They weren't giving me any deals it was full tilt$61,000 for a used car with 33,000 miles on it And by the way we only have one key fob . Not too unprofessional for this kind of money exchange

I cannot say enough good things about our experience with Mark at California Diversified in…read moreVentura. My son drove all the way from Southern California because they had the exact car he had been searching for and it was absolutely worth the trip. Mark was honest, straightforward, and incredibly easy to do business with. There were no games, no pressure, and no surprises. Just a smooth, professional, and genuinely pleasant experience from start to finish. I truly hate car buying, but Mark made the entire process so enjoyable and stress free that I would gladly make the drive again for our next vehicle. That says a lot. One hundred percent recommend Mark and California Diversified Ventura.

Mark was open and honest and I was able to buy the car I love! The price we paid was very fair. I…read morewould highly recommend California Diversified. They have a wide variety of cars available And the selling price on my Hyundai Tuscon was reasonable.