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    East Bay Trailers

    5.0 (3 reviews)
    Open 9:30 am - 4:00 pm

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    Family RV

    Family RV

    (295 reviews)

    We purchased a pre-owned 20" travel trailer from Family RV and could not have hoped for a better…read moreexperience. Everyone at Family RV is low-key, friendly, and knowledgable. On our first visit we met April, who gave us plenty of space to look around without bothering us. When we were ready, she walked around with us, showing us options that met our criteria, and patiently answered all our questions. We weren't ready to buy, and when we communicated that, she understood. A couple of weeks later, after thinking through the different choices, we came back. April was by then on maternity leave, so we worked with Briana, who was equally friendly, knowledgable, and low-key. The transaction was smooth and painless. No last minute charges, no pressure to buy extended warranty (though one was available if we wanted it). We arranged for financing with our credit union, and that was fine, too (no pressure to take financing through the dealer). On the day we arrived for pick-up, they had cleaned and prepped the trailer, and Luis gave us a thorough walk through, making sure we understood how everything worked, from the smart hitch to the a/c to the slide-out & etc. We had been to another, big RV dealership months earlier, and were so traumatized by the high pressure sales tactics and endless (endless!!!) "follow-up" phone calls that we were paranoid about shopping again, but we had heard good things about Family RV, so we took a chance. Glad we did! I highly recommend this place; we would definitely buy there again.

    Their reply is absolutely false. and the comment reply is also not true, I'm not sure what is going…read moreon with this company, but there is a disconnect between the office people and the shop. The office folks continue to try and skew and bend the truth. Side maker lights work was never approved or requested which is documented in email. Damage happened twice on my rig at this shop. Once was covered and fixed, the second damage occurrence, they are denying responsibility. I also paid for all this work far in advance of it being done, in full, which was my mistake, clearly. We are now in small claims court unfortunately due to the company's inability to stand up and do what's right. I think this all started due to the employee we started with Ron who is no longer working there. Originally contacted Family RV to make a 7pin pig tail for our Lance truck camper. That pig tail wasn't done right or something happened to it, intermitent issues with turn signals and brake lights. Decided to take the entire rig in for service to get a new furnace and some electrical work done. New furnace is great, they did work I did not ask for or approve and charged me for it. The rig also was damaged while in their care, exterior was hit and punctured a pretty good hole in the front of the camper. They provided us with a free rental since we had planned to use our RV. That rental's slide out stopped operating at the RV park... They couldn't find the short for the electrical work I asked for... Short story 5800 dollars, a new furnace, repaired damage caused at their shop, the same short, and a new pig tail. We are now in small claims court to get some of the money back for the work that I didn't ask to be done and electrical work that was never identified or fixed. Will definitely not be going back here again.

    El Monte RV Rentals

    El Monte RV Rentals

    (337 reviews)

    El Monte provides decent RVs at a more affordable price than similar RVs with big brands like…read moreCruise America. We appreciated the large size of the RV we rented, but the check-out process was rushed and it didn't leave a lot of time for questions about the RV itself. But we liked that there was a 1-800 number we could contact for any problems. The main complaints we had were about condition of the RV itself -- while it was nicely swept and fairly clean on the surface, we discovered when we spilled some water on the floor that the floors were filthy. The paper towel came up almost black, indicating that the RV hadn't been mopped in some time. We also found a charger under the mattress, so clearly the staff did not fully clean the RV. We also didn't like the fact that the TV had been removed from the RV bedroom, and there was no coffee maker (although they did provide a kettle). Overall, the experience at El Monte was decent but could be better. One saving grace was Amy at check-in -- she was professional, friendly, efficient -- couldn't have asked for better service! :)

    We rented a 26-ft Class C RV from El Monte RV in Dublin for a 4-day trip to celebrate my husband's…read morebirthday -- our first RV adventure -- and had a great experience. The Dublin staff were patient and helpful, especially Milan, who clearly explained everything and made us feel confident before we hit the road. We had a minor issue with the door lock during the camping trip, but roadside assistance responded quickly and resolved it through insurance. The RV was clean, well-maintained, and smooth to drive -- definitely better than our past experience with Cruise America. Highly recommend El Monte RV!

    East Bay Trailers - trailerdealers - Updated May 2026

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