Super convenient trailer/ accessory dealer. Staff is always super nice and helpful. They will…read moregladly help you load and walk you through any questions. There are a ton of accessories on site.

Great to work with very knowledgeable staff in a good variety of inventory, which is always a…read morepositive thing missing

We have nothing but good to say about our experience with Pro Trucks Plus. Yesterday, May 10th, we…read morefound ourselves in need of a drop down trailer hitch to match a high receiver with our Aahmes Shriners parade trailer's low height hitch. We went in search for one, and were on our way to the local U-Haul when we passed by Pro Trucks Plus. Taking a chance, we stopped in and were helped by Susan (and her boss on the phone). She made several trips to their inventory and chatted with her manager. She even came out to help measure the one we had to help make sure we were taken care of. After we were done, we came away with a hitch we could afford and the Aahmes Shriners went on that day to promote the Shriners Hospitals. Remember, Shriners parade so kids can heal! Thank you PTP!

Eli was great to work with. Purchased a Lance 1062. Very easy process and would definitely…read morerecommend purchasing from them.

Called and service person said it would be over one month just to get an insurance estimate for…read morereplacing 3 awnings on my class C Motorhome

We recently visited the Nohr's RV Center in Tracy,CA. What a great experience. The people were…read morecheerful and ready to handle all questions without any pressure to purchase. The sales person Anthony greeted us and remembered that we had been to Nohr's before. He helped us see interiors, exteriors explain options etc. While we were looking we were greeted by the main technician Chuck who gave us insites into service for the various brands. Then we met service coordinator Russell and Robb the general manager. Unbelievably it was a relaxing experience. We are still on the fence because of family obligations. However we woils like to be working with Nohr's RV in Tracy when we get that sorted out. Thank you again. Chris and Brian

Lame customer service, tried to charge me 20k, whoops too many zeros they said. Then couldn't give…read moreme a receipt for a truck I returned.

I usually only head to U-Haul to have my propane tank filled. Today I showed up and one individual…read moreseen me pull up at the propane refill area and wasn't heading back so I rang the buzzer for an attendant and nothing. After about 3 or 4 minutes I walk inside and see the one of the U-Haul guys on his phone and his feet up on the desk and says "No Propane" and I was thinking as I walked out, maybe come out and tell the person waiting outside!!! As I'm walking back to my car another U-Haul guy is walking towards me and says "I got you" and I told him the other guy says you have no propane today and he tells me that's because he is lazy and doesn't do anything. He filled my tank and I told him how much people appreciate employees who care like him. Propane is expensive enough but I made sure to make this individual know I appreciate him for doing his job!!! I wish I could give this individual 5 stars but I can't because management doesn't care about the lazy people who work for them.

Update: As of 12/29/12, I recieved a full refund from Forest…read moreRiver as a California Lemon Law repurchase. I got back my down payment, monthly payments, insurance, storage fees, and the cost of a cover I purchased for it. NOTE: I did all of this without any assistance from EBRV, but through an attorney. EBRV knew of the pending litigation and never once contacted me to offer assistance. Now that I have the lemon gone and some money in my pocket, I will be shopping for another RV....just not here!

Wow... I am pretty convinced that this place has NO clue what they are doing. My trailer went in…read moreand out of the shop for MONTHS and they still did not get the repairs done!!! Not only that, but what they did do I had to take to another repair shop to get fixed properly!

We purchased a pre-owned 20" travel trailer from Family RV and could not have hoped for a better…read moreexperience. Everyone at Family RV is low-key, friendly, and knowledgable. On our first visit we met April, who gave us plenty of space to look around without bothering us. When we were ready, she walked around with us, showing us options that met our criteria, and patiently answered all our questions. We weren't ready to buy, and when we communicated that, she understood. A couple of weeks later, after thinking through the different choices, we came back. April was by then on maternity leave, so we worked with Briana, who was equally friendly, knowledgable, and low-key. The transaction was smooth and painless. No last minute charges, no pressure to buy extended warranty (though one was available if we wanted it). We arranged for financing with our credit union, and that was fine, too (no pressure to take financing through the dealer). On the day we arrived for pick-up, they had cleaned and prepped the trailer, and Luis gave us a thorough walk through, making sure we understood how everything worked, from the smart hitch to the a/c to the slide-out & etc. We had been to another, big RV dealership months earlier, and were so traumatized by the high pressure sales tactics and endless (endless!!!) "follow-up" phone calls that we were paranoid about shopping again, but we had heard good things about Family RV, so we took a chance. Glad we did! I highly recommend this place; we would definitely buy there again.

Their reply is absolutely false. and the comment reply is also not true, I'm not sure what is going…read moreon with this company, but there is a disconnect between the office people and the shop. The office folks continue to try and skew and bend the truth. Side maker lights work was never approved or requested which is documented in email. Damage happened twice on my rig at this shop. Once was covered and fixed, the second damage occurrence, they are denying responsibility. I also paid for all this work far in advance of it being done, in full, which was my mistake, clearly. We are now in small claims court unfortunately due to the company's inability to stand up and do what's right. I think this all started due to the employee we started with Ron who is no longer working there. Originally contacted Family RV to make a 7pin pig tail for our Lance truck camper. That pig tail wasn't done right or something happened to it, intermitent issues with turn signals and brake lights. Decided to take the entire rig in for service to get a new furnace and some electrical work done. New furnace is great, they did work I did not ask for or approve and charged me for it. The rig also was damaged while in their care, exterior was hit and punctured a pretty good hole in the front of the camper. They provided us with a free rental since we had planned to use our RV. That rental's slide out stopped operating at the RV park... They couldn't find the short for the electrical work I asked for... Short story 5800 dollars, a new furnace, repaired damage caused at their shop, the same short, and a new pig tail. We are now in small claims court to get some of the money back for the work that I didn't ask to be done and electrical work that was never identified or fixed. Will definitely not be going back here again.

Hands down the best U-Haul I have been to…read more I installed my hitch @ Concord U-Haul but they messed up bad. My car had to be towed to deal to be fixed. Dealer informed me the hitch wiring was the cause of my problem and advised me to re-wire the hitch. Long story short, the trailer lights were not working properly. Didn't want to go back to Concord's U-Haul for obvious reasons, so made appt. at Dublin's U-Haul. Boy did they take this issue seriously and fixed my issue with professional attention. There was a day and night difference between the professionalism of staff in this location vs Concord. They made sure tow hitch was installed and bolted properly and fixed all the wiring issue and plus routed the wire outside the vehicle and explained to me what may had gone wrong. Amazing!!! Thank you to both the staff members who helped fix my car.

Friendly, fast service, and price competitively. Great installation! Thank you, Greg & crew!read more

El Monte provides decent RVs at a more affordable price than similar RVs with big brands like…read moreCruise America. We appreciated the large size of the RV we rented, but the check-out process was rushed and it didn't leave a lot of time for questions about the RV itself. But we liked that there was a 1-800 number we could contact for any problems. The main complaints we had were about condition of the RV itself -- while it was nicely swept and fairly clean on the surface, we discovered when we spilled some water on the floor that the floors were filthy. The paper towel came up almost black, indicating that the RV hadn't been mopped in some time. We also found a charger under the mattress, so clearly the staff did not fully clean the RV. We also didn't like the fact that the TV had been removed from the RV bedroom, and there was no coffee maker (although they did provide a kettle). Overall, the experience at El Monte was decent but could be better. One saving grace was Amy at check-in -- she was professional, friendly, efficient -- couldn't have asked for better service! :)

We rented a 26-ft Class C RV from El Monte RV in Dublin for a 4-day trip to celebrate my husband's…read morebirthday -- our first RV adventure -- and had a great experience. The Dublin staff were patient and helpful, especially Milan, who clearly explained everything and made us feel confident before we hit the road. We had a minor issue with the door lock during the camping trip, but roadside assistance responded quickly and resolved it through insurance. The RV was clean, well-maintained, and smooth to drive -- definitely better than our past experience with Cruise America. Highly recommend El Monte RV!

Pretty helpful guy, helped me in a time of distress. As a girl its hard to find honest people to…read morehelp and he not only did great work but he also inspected my car and gave me recommendations on up keeping my car. Thank you Central Valley Trailers for your great work and great prices!

My car ran out of juice at night. He came quickly and jump started the car. Good value and…read morerecommend highly .