Overall, my car-buying experience here was quick and straightforward. I was at the dealership for…read moreabout two hours total, with the longest wait being for the car to be detailed and gassed up. Negotiating the price was simple, and I appreciated working with Hamid Hassan. Final paperwork took about 20 minutes, and communication before the purchase was great. Unfortunately, communication after the sale has been very limited. Within two days of purchase, I noticed a braking issue where the car would shake at speeds around 25 mph, which raised safety concerns. I contacted the dealership less than a week after purchase and explained that the front brake rotors needed replacement. I was told I would need to speak with a manager regarding reimbursement, but that never happened. I replaced the front rotors myself within a week of owning the car @ a cost of $380 due to the safety concern. Despite multiple calls and emails over the past month, I have not received a response. The lack of follow-up on a safety-related issue has been disappointing. AP

Livermore Ford service is the worst in the Bay Area. Might as well drive a few miles more and head…read moreto Walnut Creek Ford. They charged me close to $1000 for my first service for my Bronco with 7000 miles on it. The Ford recommended service was ~$150, they added on about $800 worth of completely unnecessary dealer service items. I asked them to keep the filters so I could inspect them, and as I suspected, they were very clean and didn't need replacing. There were a bunch of other such completely unnecessary work done. Will never be going back to Livermore Ford.

What could improve? I have one idea…read more.. I went here once, about 10 years ago. I was a teacher on a budget with no car savvy and single mom of a 14-year-old at the time, so I was trying to put all the money l had on a basic, reliable car that would hopefully last me for several years. Some blowdried side of beef (l think his name is Joe), was minding Mrs. B.'s shop that day, and after hearing about my situation, he musterd all the charm he possessed and knowingly sold me a total lemon. He knew it was a lemon because after l brought the car back when the "Check Engine" light came on 2 days later, he had his mechanic turn off the "Check Engine" sensor, and then told me the problem was fixed. Of course the light came back on the next day, and back to Mrs. B.'s l went. I could hear him whispering to the mechanic while l waited outside, for God's sake. He repeated his "fix", and the light again turned on on the way home. I then took the car to a real mechanic, and that was when I found out that not only was the catalytic converter bad, but that normal cats are not compatible with that car (a Chevy Aveo), and could only be replaced by a part from the dealer: $1,600 plus labor. I had bought the car for $5,000 in 2015. When I called Joe and told him what I had found out, he said that since I had bought the car "As ls", he was under no obligation to do anything about it. Just like that, all that charm was back in mothballs, too. My friend went back with me for support. She's not a mechanic,, either but she's had used xars before, and she's just very calm and logical besides. My friend told Joe that he was correct about the "As ls" part, but that he had also knowingly sold me a faulty vehicle. Joe denied having known anything about the catalytic converter being bad, and he got very defensive, very quickly. He strident demanded of my friend, "Are you accusing me of being dishonest?" She calmly responded, "No, I'm not. I'm just telling you what the law is." Seeing that she wasn't intimidated at all by his male blustering, he rapidly changed tactics and became sulky, whining that he had been very nice to me, that it was just a sensor problem, and that the mechanic I had taken it to was just trying to cheat me. He went on, saying that after everything he had done for me, here we were trying to ruin his reputation. His whole demeanor was very unhinged and alarming; we were watching a whole man-sized person unashamedly throwing a fit like a spoiled toddler. We left. I don't know if Joe's mom is still letting him do business at her dealership or not, but I just hope he hasn't completely snapped his cap at a customer by now. The Aveo was eventually taken care of by the wreckers, and I have since bought a much better car at a way more reputable dealer at JRA lmports - exactly what I had been hoping to find in the first place. Who found it? My brilliant, now-grown daughter and her savvy husband. The agent there was knowlegeable and honest, the process was smooth and simple, and my new car is an absolute dreamboat! I highly recommend JRA imports at 1117 W 11th St, Tracy, CA. Lesson learned: get a team behind you when you don't know about cars, and run far away from shmaltzy, unstable car salesmen! You will end up much happier for it, like me.

**DISCLAIMER** NOT YOUR TYPICAL SKETCHY USED CAR DEALERSHIP! Oh contraire amigos, this is the place…read moreyou should consider first for a used car option. I lowballed at first if I'm being honest (big time thrifter I do it by nature) & Joe's response alone gave the gut feeling it was the right choice to head over because most of the time I get cursed at for the offer I gave originally. I've had 5 cars in 6 years (not by choice) so I've had plenty of experience dealing with buying used cars from dealerships to private parties. This was bar none the best experience I've had without a doubt. Joe & Mrs. B are definitely a power duo, both wholesome, honest & are just regular folks who just happened to sell cars really. No nonsense, no deception. Transparency is elusive when buying a used car from a smaller dealer 90% of the time, but that was present clear as day. I HIGHLY recommend you pop in & take a gander if you're looking for something, my fiancée & I are super hyped.

I sold my first car to CarMax Pleasonton. Great experience overall. The staff was very professional…read moreand knowledgeable. They walk you through the whole process from start to finish. As a courtesy they will also give you a free ride home.

The whole experience was amazing! I got an online quote, made an appointment, they inspected the…read morecar and gave the same offer I got online. Staff very friendly and helpful and fast. My appointment was at 11:30am and I was done at 12:30pm!

I have a 2024 Alfa Romeo Tonali and a 2021 Giuglia. Alfa Romeo of Livermore is my favorite in the…read moreregion. Vernon and Kenny are awesome!! The service is faster than other spots in the region. Vernon was able to fit me in for the appt (I live out of area) and had the car ready and washed on time. Great experience! Vernon was amazing! From day one he communicated with me in regards to the progress on the car. Very easy to work with, easy to talk to and did an amazing job with my car. Thank you guys soooo much and I'll definitely recommend to all my family and friends!

Poor Diagnostics & Customer Service…read more We brought our Alfa Romeo Stelvio to this dealership after several warning lights came on. They charged me $300 for diagnostics and told me the battery was bad and needed to be replaced. This didn't make sense because the battery was installed by AAA about a year ago. To be sure, I called AAA. They performed a full check and confirmed the battery was perfectly fine. Despite this, the dealership insisted their equipment was "better" and continued to claim the battery was bad, without performing the basic tests (charge, load, and reserve capacity tests) any competent mechanic would do. I then took the car to another independent mechanic. He confirmed that the battery was 100% healthy and instead diagnosed an issue with the BCM, which he repaired. I contacted the dealership again to request a refund given the incorrect and incomplete diagnostics, but they refused. Overall, I paid $300 for a completely wrong diagnosis and wasted time dealing with an issue they failed to identify. I would not recommend this service department.

Things to like: *About 5x more inventory than Walnut Creek…read more*Beautiful showroom * friendly Low Key sales Things that are strange: * We arrived at 1pm Saturday and there literally was not a single employee here. Nobody appeared for at least 20-30min. Apparently they share staff with Ford next door, which is a little weird as Maserati's is owned by the same company that bought Chrysler.

I used to come here for my GT car but today when i came to this place, it looks like a ghost town…read moreand rundown place. no printer, no coffee machine, no water to drink .. the vibes are extremely subpar, i guess even kia would be far better then this. so fake of Maserati to call it as a premier brand.

I purchased a car from Dusty Cars a few days ago. Everyone…read morewas very polite and helpful. I am very pleased with the service and highly recommend them. Julius Bertolucci Livermore, Ca.

Great place to find your next collector car. Doug and his guys are a pleasure to do business with…read more I will be purchasing another from them in the future

Do not trust Hertz! After I purchase my vehicle I discovered undisclosed accident damage that was…read moreconcealed by Hertz and not properly repaired. I ended up paying $5000 to have the body work redone and just paid another $3000 to replace the electric control system and batteries that were destroyed by water damage from the shoddy repair job. Unfortunately Hertz went through bankruptcy so I was unable to sue. You will never find Hertz accident damage on a carfax report because Hertz has everything fixed in-house or by a shop that doesn't report the claim. Beware the high cost of the low price.

They had my 70 year old mother waiting 45 minutes for a car she checked in for online. One of the…read moreagents even took a customer that was behind her in line ahead of her. This wait time is ridiculous. Never again at this location.

Thank you Matt Lanning !!! Could not be more happier with the service I received from you and your…read moreteam again ! Every time you have always taken care of me and my family when buying cars !

If I could give a Zero I would. I bought a brand new car on Monday evening 4/27/2026. I traded in a…read moreFord Edge 2023 with 4,044 miles on it. I had a pre approval loan for the Lincoln Corsair I purchased. They tried taking the $5,000 rebate but I caught it. Not only that, after the one of many salesman that went to detail the car for me to take, it was dark outside. I noticed the next morning there was significant damage on the front end. The guy who gassed it up ran into something. I called the sales manager on Tuesday. Sent him pictures. He was avoiding me. Then finally called. Had the General Manager in the office as well, on speaker. They said they reviewed the surveillance cameras and nobody hit anything and there was no damage. I was Appauled !! They actually blamed me for hitting something on my 1 1/2 hour drive home. Not true at all. Needless to say, I just went to a body shop to fix the damage THEY did. $2,500. I called corporate and put in a complaint. Now I am leaving the TRUTH all over Social Media to STAY AWAY FROM THIS DEALERSHIP. LIVERMORE LINCOLN & LIVERMORE FORD. Not once did they apologize. Very rude and downright lying thieves. ​Sal was the Sales Manager with a crappy attitude and blames of my doing the damage. DO NOT PURCHASE FROM THESE DEALERSHIPS !!

I cannot say enough good things about our experience with Mark at California Diversified in…read moreVentura. My son drove all the way from Southern California because they had the exact car he had been searching for and it was absolutely worth the trip. Mark was honest, straightforward, and incredibly easy to do business with. There were no games, no pressure, and no surprises. Just a smooth, professional, and genuinely pleasant experience from start to finish. I truly hate car buying, but Mark made the entire process so enjoyable and stress free that I would gladly make the drive again for our next vehicle. That says a lot. One hundred percent recommend Mark and California Diversified Ventura.

Mark was open and honest and I was able to buy the car I love! The price we paid was very fair. I…read morewould highly recommend California Diversified. They have a wide variety of cars available And the selling price on my Hyundai Tuscon was reasonable.