We were looking to have an overgrown giant 100+ year old tree removed in the city next to our garage. John gave us a quote that was very affordable, and set his crew out the next week. It was a very difficult removal, with neighbors, power lines, bad weather, and very limited access - space. His team did a great job and took it all in stride, helping the neighbor with some issues they had too. The crew was very friendly and hard working, and we only payed after the project was complete and everyone was happy. A lot of saw dust was created and they cleaned up everything they had access to. We're so happy to have the dangerous tree off our minds. Thank you for your hard work! read more

Pro Tree Service - The tree before hand - Tree Services Near Me - Mokena, Illinois

They are so kind and caring, were very responsive and helpful. Marie came out immediately and they did a great job! Would recommend to everyone in the area. read more

This company worked on a neighbor's tree. They drove their truck into my garden without permission, destroying raised beds and my drip irrigation system. I called and left a voicemail, but they never even acknowledged the property damage they caused, let alone compensated for it. read more

John's Pro Tree Service did tree removal for my neighbor, but they left a mess all over my property. There were branches scattered across my lawn and sidewalk. The crew was walking all over my yard with no regard, and they were even piling tree branches right next to my car -- I had to move it just to avoid possible damage. Extremely careless and unprofessional behavior. Just because I wasn't the paying customer doesn't mean my property should be treated like a dumping ground. I wouldn't recommend them based on how inconsiderate they are to nearby homes. read more

John's Pro Tree Service did a wonderful job cutting down and removing the large Maple tree and stump. The crew worked so efficiently and safely. Quite a team to watch their interactions and communication with each other. The tree was very close to our large picture window, and they directed the limbs to fall exactly where they wanted. No damage. We have used this company before, and many of our neighbors also. We will again if needed. They gave us an excellent price. We are thankful to have such an incredible, professional Tree Service near us. read more

Pro Tree Service - Front yard Maple tree. Hard working men. - Tree Services Near Me - Mokena, Illinois

First off, their Better Business Bureau rating is F! And that's what they deserve. Or less. Tony came out for an estimate & I very clearly said I wanted light pruning of a few branches getting close to roof. He said a nearby tree was dead & could take it down. Dead? It's full of green leaves. No thanks! I said I wanted to be there when job was done because I didn't want a whack job. I was told someone would be back the next day to do the job.. Nope. For weeks I was told someone was coming "today." Never showed. Finally, out of nowhere a guy showed up without notice when I wasn't home, whacked a lot of big branches off both trees and left. It looks terrible. It was exactly what I said NOT to do. They came and did it as fast & sloppy as possible. The 2 trees were in front of my home. Now I have to look at this butchering job every day. It's ruined the look of my home. I'm so mad & upset. Horrible company. If you need a tree whacked to bits, John's (rudest person ever) Pro Tree company is for you. If you care how the tree will look afterwards, run far away from this company. Nothing "Pro" about it. Butchers! read more

Communication with the Office is the problem. Little or no response from Sebastian. They didn't come when he said they would, but when the crew came a day late they apologized and got down to business. They worked fast and efficiently. 1 fence cap of my neighbors broke, but I was more than satisfied with the work. Just get the communication with the customer and this would be great! read more

Pro Tree Service - Gone in about an hour - Tree Services Near Me - Mokena, Illinois

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Gave me a reasonable quote to remove 3 stumps in our yard. Arrived early and cleaned up after. Easy communication.

Diana C. I called Pro Tree service on the 9th of September 2024 to make an appointment. Came out the same day. Completed the job less than an hour. Cleaned up after the job was done. Worked together as a team did a spectacular job. The next day came and got the stump left the shavings. But that's all right, neighbor needed the shaving. September 11, got the remaining of the tree. Did a spectacular job, friendly and business like? I appreciate the service and will recommend them to anyone. read more

John's Pro Tree Service did a fantastic job taking down a very large Poplar tree for us. The crew was very professional and efficient and cleaned everything to perfection. They knew what they were doing and worked very well as a team to remove my beloved Poplar and taking care not to damage any property. I even asked them if they would cut me a small piece of the tree that I could save and create something from and they gave me 2 beautiful pieces of trunk. They were highly recommended by my city and neighbors who have used them many times. Lastly, their prices were extremely affordable, less than the others. Nice and professional people at a fantastic price. SO glad we discovered them! read more

They did work on my neighbors property and in the process, put a hole in my fence. I called the company twice to try to fix the situation, and they never responded. I am having to fix their damage/negligence out of pocket (~$1000k). A+ service if you like property damage and being ghosted. Otherwise I'd highly recommend using a different company. I'd give them negative five starts if possible, stay away. read more

Pro Tree Service - Tree Services Near Me - Mokena, Illinois

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I had an appointment for August 2. I texted Tony on July 31 to push out the appointment 1 month. I never got a response. On August 1 the whole crew shows up. I told them it was not scheduled until august 2 and i also needed to push it out 1 month and showed the foreman the message I sent the night before. He got on the phone with John the owner who called me. Said if they cut it down then he would bill me in October. I was fine with that. The price quoted included all removal of the tree and stump grinding. Now here we are August 9 text messages go unanswered but are read. Tony keeps telling me the next day when I do get him to answer the phone and john will not return calls read more

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Best deal, job was done in a timely manner, eaasy to work with, I recomend.

I cannot recommend Johns pro tree service. They dragged the limbs through my landscape and broke the glass globe on my antique gas pump. Then cleaned it up and did not tell me. I watched the video, then called John. After rude responses, and my agreeing to a reproduction globe at half the cost, he said that he would reimburse. Since then my responses have been "sit tight" now after 3 months he is ghosting me. I tried to resolve this before posting a bad survey. But need to warn others. Bill Van. Beecher, Il read more

These folks showed up for a quote very quickly, I had them remove three HUGE cottonwoods and grind the stumps. I've put it off because of cost, but they were VERY reasonable. Took four trucks to haul it all away. A week after the quote, they are gone. Quick, excellent service, at a fair price. read more

Yeah, not a good option. The owner (John B) is a bully IMO. They, ProTree services, didn't complete the work he promised and took me for $375.00. He lied to me about the start day and showed up a day early. This despite me telling him I need to be here especially since my dogs are elderly and I fear for their safety. He didn't complete the work but promised to come back out later to finish the work -- he never came back, dodged my calls and only answered when I'd use another number. If I had been there when they showed up, I'd have said something about the work so I suspect they do this on purpose. His partner (Tony) even noted during a subsequent visit which I thought was the visit they were going to fix their work didn't believe they were ever here to begin with. He said the tree looked "untouched". He also had an abrasive tone. Joe had hung up me at least twice. I couldn't believe I was experiencing this. When I told him the tree is all over my power lines (their incomplete work from the first time), he told me "Not to look at it if it bothers me". He said he'd come out several times but could not offer a date or time but continued to say he'd be out soon. Consequently, this day never came. And it's been a year now since the work was started. One time, while I used a google voice number to reach him, he answered and seemed to think I was someone else. John didn't even say hi as if he just got the phone with someone a minute ago. He was angry citing he'd be back out to remove some stump. I guess another happy customer was dealing with him. His drivers are seemingly reckless as per complaints right here on YELP. Stay away from him if you can help it. BBB is next. read more

We had 2 huge trees taken down in our back yard and one small one on our front patio. The crew was very quick and cleaned up well. The guy who came back to grind out the stumps worked for hours in the rain. They were quick and efficient! Highly recommend. read more

They agreed to cut down 3 small trees (and remove stumps) that lined the property between me and the neighbor. I received a call asking for payment, so I went out to inspect the work. Trees were gone, but they left two stumps. I called back and they sent someone back out, but they only removed one stump. I guess I won't die, but I paid to have all three removed. When I asked for a receipt for my tax records it took almost a month to get one. Great way to do business :/ (please know I'm being facetious). Thanks for your response John. I have no intent to smear anyone, I'm being honest about my experience. As a business professional there's no reason to be rude. I have a masters degree and can read just fine. I'm not a tree expert, but the first tree removed was completely entangled in the fence yet the stump was removed. I've included the only documentation presented to me. Please feel free to point out where it was communicated that the last stump was left due to obstruction. read more

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Very professional and prompt. Pricing was extremely fair compared to the many other quotes I received to remove a 60 something year old Maple tree. The tree was taken down, removed from property and stump ground in an extremely timely fashion. I will definitely use them again if the need arises for tree removal. 5 Stars for sure! read more

Brian approved a very reasonable price and they arrived a day after the work was to be performed (far north and outside from where they normally provide services) and they worked quickly, proficiently and professionally. I had questions on additional projects and they weren't very quick in responding to my additional requests, but they'd followed through with them and agreed to a reasonable cash price for the projects. I plan to recommend Pro Tree Service to others! read more

Paid Johns pro tree service in full on 9/21/2021. They came the same day we called to remove the tree that had fallen. A few days later they came back to remove the actually pile of tree parts that they piled up. They have yet to be back to remove the stump that was included in the payment that was made (1,200.00). I have called multiple times and left messages and have yet to hear back. When I posted my comment with BBB they stated that "this person was never a customer" I wish I did not waste my money on them, and I advise you to seek another more reliable company to complete your job. read more

Absolutely the Best ! John came and gave a WRITTEN estimate (no one else did !), left a business card and brochure showing they are Licensed, Bonded, Insured. I hired them and they came on the day and time he said they would. The scope of work consisted of taking down multiple very large limbs from a single base, highest limb curved over the garage and was in excess of 30+ ft tall. The crew of 5 quickly and efficiently removed the complete tree, During removal one of the limbs hit a rain gutter section and dented it, but when I pointed this out, they laddered up and straightened it out. They removed all the debris from the cutting from the roof sections AND all the branches that were in the back yard, The left several very large limb sections and the huge base on the front lawn because they were too large for the huge chipper they brought and said someone would remove it with equipment the next day. The used a blower to clear the chips from the lawn and driveway 8 AM the next day, the came with a lift truck type special equipment and removed everything. And the best thing was that they were the mo$t price competitive of all those who quoted and did an outstanding job. Any negative reviews, I believe , are from competitors !! read more

They would not provide an estimate unless my wife and I were both sitting at the table! A strong arm sales approach apparently. We waited four weeks and this was the end result. read more

We just had a job completed by John's Pro Tree Service and they did a spectacular job at a very reasonable price.  Our was a difficult one, at least in my opinion.  Two huge Maple trees, at least 60 years old and about 75 foot tall located right off our back deck about 8 feet from the back of our house.  The crew arrived right on time, were very friendly and didn't make us feel like we were being a bother when we asked questions.  The worked so efficiently.  I didn't think it was possible to remove both trees in one day but the job was complete by 4:00.  The guys on the crew work like a fine-oiled machine, each having their own responsibilities and executing them perfectly.  The skill and precision in cutting the large limbs/branches while up in the tree and the skill of the crane operator amazed me.  Their attention to detail in cleaning up after shredding the branches and cleaning up the wood chips was outstanding.  What a great experience.  And then this morning, a gentleman came to grind the huge stumps and within two hours, they were gone.  I highly recommend John's Pro Tree Service and in fact, we are so pleased we are having to very tall Blue Spruce removed from our front yard and our neighbor is having them remove six trees from her property in the next few weeks.  If you are looking for a tree service that is honest, reliable, experienced and caring, hire John's Pro Tree Service. read more

If I could give 0 stars I would. Owner has obviously never heard that one happy customer does nothing for your business, but one unhappy customer can ruin it. His treatment of customers and other people is abhorrent and severely unprofessional. If you're looking for a company that will treat you like garbage instead of admitting their mistakes, this is the company for you... but who really wants to deal with that headache? People should just avoid the trouble and find a company with an owner that doesn't become unhinged (unless you LIKE dealing with crazy) read more

thy never showed up and when thy did thy never cleaned up the mess. wanted them to show up at another property thy gave a esstimate then changed it john was to call back and never did then stated 600.00 is no kinda money. i would not recommened this company. read more

Extremely happy with the entire project. They did an amazing job from start to finish. This job was not an easy one either. They took down 4 large trees from Our backyard and had a small area to get everything out to the front to deal with. Would and have recommended to friends and family. read more

Pro Tree Service, completed the project. My assessment of the team that cut down the tree has not changed...they were diligent and did a good job. It was amazing to see the safety procedures and skill it took to tackle the tree I had removed. The crew leader keep me informed and safely got the equipment into and out of the neighborhood without disruption. "Follow-up customer service" need just a bit of tweaking, but for the most part Pro Tree Service provided good, skillful service. read more

Pro Tree Service - The remainder of the tree. - Tree Services Near Me - Mokena, Illinois

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I called Pro Tree Service got a quick response and a quick quote. John came out gave the best quote out of 4 other services. The employees came out on 5/4/22 and removed the gate. Cut slowly and safely while working next to a busy street. 2 day project for a big tree near power-lines and traffic. After the tree was removed they came back a third day for stump grinding fixed the gate. In my opinion this company deserves this 5 star rating. Would recommend and use again. read more

The first time I used Geraldo from Pro tree Service, he was great. I couldnt believe the negative comments I read. But this time, it was much to desire. I called him weekly to get the tree cut after he gave me the price. He kept saying he was coming this week. This week turned into a month and a half. He came back out and up the price and showed a pic that left at least 6 ft of the tree standing that he wanted to charge me for now. That was his new proposal. I was very disappointed. So I called him back asked him to be a man of his word to honor his first quote. He told me to take it or leave it. Now I understand the negative comments. I got someone else!! read more

Pro tree came out to remove trees from my yard they did a pretty good job with that, they came out later to remove to trees that where left but what they left is unacceptable and the job cost $3200 , I would think they would complete the job. Dissatisfied the chef read more

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As a homeowner and business owner, I recommend Pro Tree service. The price was fair and the work was done in a timely, professional manner. Being in the Landscape industry, I feel that I am a very good judge of a job well done. We have used this company twice now and will do so again. read more

We hired Pro Tree Service to cut down and remove a large maple tree that was in our back yard. They said that they would be by on Thursday or Friday of the following week. They showed up on Wednesday (which happened to be our anniversary), instead, without a phone call. It took them all day to remove the tree, during which time, we could not leave our home, forcing us to cancel our plans. For several hours, they literally napped in our back yard, saying they were waiting for the wind to die down, even though the weather service clearly showed that the wind wouldn't die down until the following morning. Eventually, they proceeded to cut down the tree and grind the stump, and then asked for payment, before they had finished the job. We asked if we could use our credit card, and they said no, even though their paperwork previously said we could use our card. They left a mountain of tree shavings in our back yard and more than half of the very large tree on our front yard, as well as several of their tools, and said they would be back for it the next day. They did not come, but they did cash our check. When we called to complain, the owner was very rude, and he actually hung up on my husband. I *really* wish I had looked them up on Yelp before choosing them for their low proposal price. This is some of the worst customer service and communication I've ever encountered. read more

Lousy business! Cut the trees, took the money but refuse to return to grind the remaining stumps. A large number of complaints about John Baio and his company Pro Tree Service!! He is too cheap to hire office help to handle the call volume he receives daily. He refuses to come back to my property to finish the stump removal. Filing a lawsuit for Breach of Contract. read more

It's been two weeks since our trees were removed. Over the course of two weeks we were told that the company would return to remove the debris left behind by the crew. Pictures were sent to the owner, and he gave dates on two occasions when he said they would return. I'm trying to schedule additional work, but now must pay somebody extra to remove the piles of debris which Pro Tree already acknowledged that they would address. Additionally, fourteen pieces of lawn furniture were left in the middle of the lawn, rather than being replaced to the patio, from where their crew had originally moved them. Once the check clears, it's apparently difficult to get satisfaction. Buyer beware. read more

They did a great job and I'd highly recommend! Not only was their price great(the best I could find) but they also came quick- within 1 week- and were very fast and efficient! Worked with John on scheduling and then There were about 7 guys that came and did the work- we had 2 trees and stump removed and trimming of a big tree. These guys really knew what they were doing, from getting the equipment into our fenced yard to making the trees/yard look beautiful. After reading one of the reviews about them not finishing the job and leaving in the stumps... I was a little wiery , but still went with them and they really come through and did a complete job for us. We will definitely use them again for any future tree services we need! read more

Pro Tree Service - Tree Services Near Me - Mokena, Illinois

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Extremely unprofessional no advance notice before work to be dome so correct limbs not removed. Dropped limbs leaving craters in lawn, shattered large paver and dented gutter. When I talked with John and told him this could have been avoided had he called first. His response was 'I can't babysit you' read more

These guys were great. They worked quickly and well! They came to do the job much faster than their estimate. The dead limbs of my tree were carefully trimmed and safely brought down to the ground. the limbs and debris were chopped and hauled away, leaving the yard looking in very satisfactory condition.This was a job very well done indeed. read more

Look elsewhere! Pro tree service took on a large tree on 7/29/19 for a total cost of $8,800. John the owner and main contact person was the most disrespectful and unprofessional "business" owner I've unfortunately had to deal with. The contract that was provided states "payment is due upon completion of service" which is perfectly acceptable. John called the following morning to cuss out one of the homeowners demanding payment for a job that was not complete. We still had thousands of pounds of huge trees laying in our front yard. (See picture of what was left) The way he cussed and spoke to a woman who did nothing wrong but follow his own contract was disgusting and completely inappropriate. I then called to follow up regarding the conversation that took place, I was treated with the same disrespect and vile language. I was cussed out for not providing payment, I stated payment would be provided when the job was complete, as did the first homeowner he spoke with. John continued to talk over me, would not let me speak, and ranted on while cussing on the phone. I will say John's workers who came to complete the job were fantastic as I told him on the phone, they were professional and respectful. We provided them with bottled water and refreshments, they were grateful and were extremely hard working. I was originally communicated from John that I could use a credit card to pay, his contract states "Cash, check, and all major credit cards are accepted" During John's assault of vile language at me over the phone he said he would not take a credit card and demanded a check or cash because so many people's charges get rejected. I again stated I'm happy to pay for their services once the job is complete as stated in the contract. The way John chooses to communicate with customers is nothing short of verbal harassment and intimidation. After we refused to pay until the job was complete per the contract, he sent workers to finish the job on 7/30/19. He later came and personally picked up the check, we agreed to use a check to just be done with this transaction as he refused to take a credit card as originally stated verbally and in a written contract. When he picked up the check he agreed to take $400 off the price, although the blame game was played on his part. I was not there for the conversation, however we had several parties present as I was not comfortable leaving him to speak with a woman who he already cussed out and treated so poorly on the phone. I encourage anyone looking into Pro Tree service to look at his previous reviews on YELP, as many are similar to mine with his poor communication with customers and combative language/behavior. It's unfortunate that we were treated with such dishonesty and disrespect as his workers were great and nice people. I can't say the same for the owner, John B. See pictures below, this was what was left on our property and he demanded payment for a job that was incomplete. Terrible experience look elsewhere. read more

Pro Tree Service - What was left behind, owner demanded payment when the job was clearly not finished. - Tree Services Near Me - Mokena, Illinois

Called Pro Tree to have my tree trimmed. The price quoted was decent. I called back the same day to schedule the work. There was no answer. I called again a couple days later. I was told to wait for a call back which would be when they had availability. Never received a call. I should have called another company instead of wasting time waiting for Pro Tree. read more