Jennifer is AMAZING! Super friendly, down-to-earth, and absolutely excellent at her craft. Prices are very reasonable, and the shop itself is clean, spacious, and welcoming. I was referred by a colleague whose nails always look gorgeous--she's been going to Jennifer for years, and now I see why. I'm so glad I came--I've officially found my new nail spot. A lot of reviews mention that the shop is slow. I wouldn't say slow--it's just busy. And honestly, a full shop with no room for walk-ins usually means they're doing something right. The quality, attention to detail, and affordable prices speak for themselves. For me, that's what matters most. Now that I know there may be a bit of a wait, I'll just plan ahead--bring my laptop or a book, knock a few things off my to-do list, and make good use of the time. Totally worth it. I'm already looking forward to coming back! read more

Pro Nails & Day Spa - Hair Salons Near Me - District Heights, Maryland

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This was hands down the worst nail experience I've ever had. The shape and length are atrocious--uneven, sloppy, and completely unwearable. The technician clearly had no idea what she was doing. I've had better results doing my own nails at home. Do yourself a favor and do NOT come here. Crazy work, if I could, I would rate it zero stars!!! So sad & embarrassing. read more

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FYI- their hours are not was they post to be .....one person might unlock the doors around ten but no one really arrives until 11 or after. Tee-Tee and Ann are both gone read more

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This is giving me very much tie dye! My experience at this place was long and drawn out for absolutely nothing! Both me a friend came together and were here for about 3 and a half hours just for two full sets and a set of lashes. We were bounced around from one persons chair to the next because of the lack of skill. I am usually not the person to complain about a few nail flaws but this is ridiculous. My friend had to have her nail design changed 2-3 times when all she wanted was a squiggly line down the middle and two dots on her nail. She asked for stiletto shaped nails and left with pointy grinch fingers. I'm not sure if they need better lighting or more technique but by the time our experience was over we made a vow to never go there again. Booooo tomatoes tomatoes tomatoes!!!! read more

Pro Nails & Day Spa - Lumpy nails and messed up ombré - Hair Salons Near Me - District Heights, Maryland

My first time here and I was kind of skeptical because I didn't see too many 5 star reviews. Glad I took a risk. I was just going in for a fill in but after the tech TT saw I had discoloration (from clipping the ends of my acrylic nails at home when they grew too long) and tried to trim around it, I decided to just take off the old set. I don't feel like getting my nails done should be painful and most techs don't seem to get it... some even get an attitude if I ask them to file gently. Not TT, she was very gentle and considerate of my request. And although I'm going to miss my long nails, I'm glad I found a place I can visit again. read more

Pro Nails & Day Spa - Hair Salons Near Me - District Heights, Maryland

The nails aren't shaped how I wanted , to bulky , filed ails after they were painted . My second time coming to this nail salon read more

Pro Nails & Day Spa - Nails to bulky, he shaped before and after he painted my nails so it messed up the side of my nails . - Hair Salons Near Me - District Heights, Maryland

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Came here to get a French mani and after putting gel white on one hand and regular white nail polish on another she said my nails were too short to get them done. She called a manager over and she looked shook her head and walked away. Just a very disappointing experience. I don't recommend. Seems like a lot of novice. $37 for this trash. No one was rude just a lot of incompetence read more

Pro Nails & Day Spa - Hair Salons Near Me - District Heights, Maryland

It was my first time going here , and i spent $100 and didn't tip. The lady i went to was nice , the salon was packed. Don't get me wrong i love my nails , I just wish she cleaned them up a little more. Also I only spent that much because I got gel on my toes and nails. read more

Pro Nails & Day Spa - Hair Salons Near Me - District Heights, Maryland

Got my lashes done on Saturday morning, first one in the shop. My lashes started to FALL off on Tuesday...Went today (wed) and the owner told me their lashes don't fall off and I must have took them off myself or did something to make them come off. If I wanted them fixed I had to repay for new lashes and I couldn't get a refund. TRASH read more

The only individual that has been courteous at this location is Jennifer and I believe that she is the owner. I walked into this establishment after a year of being gone. I knew I should have visited Nancy and Sara (the sisters that used to work in the shop) instead. The woman who attended to me was rude and even as I politely and quietly made my request known, she became angry and loud in her remarks. I wanted a pedicure because of my very calloused feet and it was inconvenient for her to put any effort into scrapping or scrubbing my heel. This will be the last $25 I spend at this establishment. At least when people go for a service they should leave with a smile and not feel like they have been criminalized and embarrassed. read more

They close at seven o'clock not at eight o'clock. The sign on their door says eight thirty. Need an update on their website

I love Pro Nail and Day Spa! Jennifer is an AWESOME nail technician! I love that she takes her time to do her crafty work! The other technicians are very welcoming as well! Keep up the AWESOME WORK! Simone' V. a patron forever! read more

Owner/Operator was rude and inconsiderate of her customers. She and the rest of the operators assume that paying customers don't speak many languages. A request was made to turn on the ac because it was hot outside and even hotter inside. They only had the front door open. Owner said she would not turn up the ac and suggested the nail tech that I use a flyer to cool down. I explained to here that I understood everything and that was not quality customer service for one and it was sure secondly. One of the nail tech agreed and turned the ac up. I know that I will not return to this shop. Customers are not the priority. read more

The worst place to get your nails done. They take too long to get to you. Save your time and your money and go somewhere that will get you in and out. THEY ARE SUPER SLOW!! read more

Poor customer service!!!!!!! I have been sitting here since 3:30 pm. It is now 4:30 pm my friend that came in with me is almost done with her nails while I sit here with no services. The lady that speaks for everyone rolled her eyes at me when I notice they are taking people they like or know. This is a favoritism nail shop to to be prepared to wait. read more

Aside from the lack luster salon design with exposed beams, the techs are not sanitary. My husband and I came in together for pedicures. I told them my toes were gel but they decided to do his toes while I sat patiently waiting. As I watched her do my husbands pedicure I was shocked and disgusted that they put the tools on the floor between during each of his feet. read more

Pro Nails & Day Spa - Tools on the floor - Hair Salons Near Me - District Heights, Maryland

Love Jennifer she's the best! Her service is always fast and she acknowledges customers soon as you walk in. Everyone is very friendly and you can't beat the price for the service in this area. I will definitely be back! read more

Pro Nails & Day Spa - Packed on a Saturday afternoon - Hair Salons Near Me - District Heights, Maryland

Can't do a simple manicure and charged me $12 for it! No polish. Told me 10 then charged me $12. Not very clean and they don't use the pedicure bowls that are covered w/plastic. Seems that Jennifer is the only reason people even bother to go at all. read more

Hours say they open at 9:30 is not true they open when they get here ! Service is sub par .... they only speak if you don't sit down at the front as soon as you walk in ...just blah do better y'all read more

Don't waste your time going here... The nail tech jobs are messy, they are rude. I tried going one morning & the website says open at 9 the techs(2 techs) did not get there until 9:50 by then it was 12 of us lined outside wairing by then..smh read more

i was the only person in the shop at the time i came in and was started on immediately. i got there at 6. by 7:30 im still sitting there, the lady had to get assistance with my feet multiple times just to keep messing up. im soooo disappointed. it took TWO and a half hours to do a simple pedicure and the big toe on my right foot still looks bad, misshapen and there's polish on my skin. i will NOT be coming back. read more

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I'm not sure what the blue stuff they use is when they are soaking our toes but I'm 100% sure our feet is NOT supposed to spend over an hour soaking in it while they assist other patrons of the business. I walked in at 10 and my feet was submerged at 10:15/ it s now 11:31 and I have been "soaking" for over an hour. Not only was I waiting for service for over an HOUR "while Soaking In what ever chemical that was. I was skipped twice. Now I am very patient but not when it comes to feeling weird sensations on my feet that's been submerged in this stuff. I decided to get up and leave but they all tried to have me come back noticing their mistake. My feet are beginning to have a chemical burn. I had to stop driving my car that's how it hurts. I will be calling the BBB on this location and filing a law suit! Not because of the weight but because I was neglected when it comes to using chemicals and now I am going to the ER to make sure my feet are okays read more

Pro Nails & Day Spa - Chemical Burn Reaction - Hair Salons Near Me - District Heights, Maryland

Let me start by saying that I went to this shop for 15 years. I only go back if I'm desperate. Pros: Reasonably priced for a nail salon in a strip mall and a few talented techs. Cons: Not very clean. I think I subconsciously figured that out a while back because I started bringing my own supplies. You cannot book an appointment. The long suffering client is treated no differently than a first time customer. Why? Because the owner's priority is getting your money. Sadly, she has said this to her customers..." I love your money honey." Lastly, the shop opens when it opens. I've driven by many times on a Saturday morning after opening hours to see that the salon was still closed and customers waiting outside. It's sad what this business has become but there's no reason for her to change when customers continue walking in the door. I now wax my own eyebrows and found a real salon to do my pedicures. It's more expensive but I can book an appt, it's clean, great customer service and I'm treated like they appreciate the fact that I've chosen to spend my money with them. So long Jenn. read more

I asked for toe designs before she started my pedicure. The pedicure was just ok and then when it came time for the toe designs no one could do it. Owner would not even talk with me. Bad bad customer service!!! read more

jennifer does bomb nails but has the nastist nail station and she's the most unprofessional nail tech i have ever been too!!!!!!! i would not recommend my yorkie to go to pro nails...... and can't no one else in there do anything.....feet, brows nothing!!!!!! stay far far away....... read more

I have been a customer of Jennifer's for over 10 years. I have had a few hiccups with her especially when it comes to getting my nails done. She doesn't take appointments so you are pretty much playing musical chairs with other customers whose nails she has to do. Recently due to the COVID she supposedly starting taking appts since she was able to open her shop only taking appts. So I made an appt on Tuesday for today at 5 pm and I get there and she proceeds to ask me to come back in an hour because she had people that she hasn't finished yet. I figure ok I can come back in an hour. Now this is where it went completely left. I come back at 6:05 pm and she told a customer that was leaving to tell me that she was done for today and to call the number to set an appt. NOWWWW at this point I'm on FIRE. How are soooo unprofessional to a regular customer to have another customer tell me that she's done for today? How are you done for today and I had an appt for 5?? So I proceeded to cuss her out. Jennifer thinks that everybody is desperate to have their nails done by her. But one thing she doesn't have to worry about is me ever spending another dime in that shop period. Don't patronize!!! read more

I wish it was possible to leave 0 stars! This place is the worst. I don't know how they still have customers coming in. Worst service from some guy named Henry. He doesn't know how to do nails, worst SNS I've ever gotten done. Nails kept breaking after only just a day of getting it done. Charged me additional just to get it fixed. Guess you get what you pay for. RUN!!! read more

This salon does their thing, no shortcuts. They know how to shape your nails, nails are not overly thick. I hate that. Their services are A+ and prices comparable. Feet soft as butter. Second time I visited. I would have rated them higher but the shop and gel light could be much cleaner and organized. A new coat of paint and some artwork would really help. organized. I'm coming out of Texas, where the shops are very beautiful and they offer​ you a beverage. But the staff are very talented. read more

Walked in 4-14-17, to get a pedicure. The owner never stated the wait time, and told me to have a seat at thr pedicure chair. Gentleman ran the water, and soaked my feet. They forgot about me, and she says, 2 people are in front of you. Customers stated she (meaning me was next). Didn't get any service, the owner is very greedy for money and rude. She had the nerve to talk in her language to another worker. read more

I had been to Pro Nails once before and had a good experience, so I thought I'd try them out again this past Saturday to get a pedicure/manicure for Easter. Not sure what happened, but the very next day some or most of the polish had come off my nails and I was left to attend church with my nails looking wretched. The worse part was the attitude and lack of customer service I received when I went back (on Easter) to see how they could remedy the situation. Since my faith in getting a good manicure at this point was lacking, I asked the person who helped me if I could get a refund, and that was refused. This person was very rude, and very snippetly said I could wait but she had 3 people ahead of me and everyone else had a customer. One would think they would want to show me and the others listening that they stand behind their work and that they would be apologetic and try to help me as quickly as possible. That was not the case, so I was left with no choice but to file a dispute for this payment with my bank so as to get my money refunded to me. I definitely prefer not to spend my hard earned money on shoddy work and even worse customer service. I will never go back! read more