It is impossible to cancel your membership. I have tried many times and they say that it's now…read moreowned by quick quack?? Even though it's still a take 5 car wash? I am so confused and frustrated. Never sign up for a membership here!!

Impossible to cancel a membership once started…read more I tried at the very start of November to cancel mine, and was told by their customer service that the membership had been cancelled, and now here we are again in December with another rebill. When contacted about the unauthorized charge, customer service first played dumb, instead of looking up the earlier customer service ticket in their Zendesk by my email address, then ghosted me, and now is claiming they sold the location and it's no longer their problem. DO NOT SIGN UP, you'll have to chase them hard to get them to quit rebilling you.

I am new to Orem. I was always looking for a car wash location that has great service and an…read moreoutstanding wash that is close to home. I decided to give Wiggy Wash a go because it looked awesome while I drove passed the place. I was greeted by the Wiggy wash employees as they did make me feel welcomed. Also, they briefly explained all the different types of washes and V.I.P memberships that the company has to offer which I thought was really nice. I ended up purchasing the $35 monthly membership pass. The Wiggy Wash employee then put my V.I.P sticker on my front windshield. She explained to me that I can come back any time of the month for a free car wash since I have paid for the monthly membership pass. Also, I'm able to cancel at any time. Overall, the car wash was pretty awesome. Some other Yelpers have complained about the dryers not being strong enough but I believe Wiggy Wash has resolved this issue due to me not having the exact same problem that they had faced. I do love how the Wiggy Wash shines your tires for you if it's what you paid for. Also, the wash does clean underneath your vehicle if you have that apart of your membership too. My car is pearl white so at the end of the Wiggy Wash I was quite impressed on how clean the outside of my car looked. The dryers worked wonderful as well because my car did not have any remaining water marks on it which was fantastic. At the end of the wash you have the option to use the free (self-service) vacuums. I thought the option of the free vacuums was definitely a plus. Although, you have to bring your own cleaning supplies if you plan on wiping your exterior and/or interior down, so be sure to keep that in mind. That being said, I highly recommend you to try the Wiggy Wash out for yourself.. happy wiggy washing!!

Friendly staff and a great deal going on this month! The wash itself got my car sparkling clean,…read morewhich I really appreciated. The only downside was the vacuum and towels! both could be improved. There weren't any clean cloth towels available for over an hour, and no one came by to restock them, which was a little frustrating. Overall, a solid wash with great people, but definitely room for improvement in keeping up with the details

**Edit to original review (done on 9/26/23)** I had…read moreoriginally given a 1-star review based on my experience at this specific location, and this edit isn't in response to the comment left on my review. After I had spoken again with customer service over the phone, I was contacted a couple of hours after that conversation by Brian, the regional manager. I was honestly very pleased with the conversation we had; I felt my concerns were heard, questions were answered that needed to be, and issues were resolved. I'm very impressed by the lengths that were taken to speak with me and to come to a consensus that worked for both parties. I decided to change my rating based on this really admirable customer service; thanks, Quick Quack! *Original Review* If I could, I would give this location 0 stars. Very disappointed in this wash, and how they've decided to handle an incident that was not my fault. Ended up in a four-car pile-up because the wash malfunctioned and pushed my car backwards into the car behind me at the end of the tunnel. I was never contacted by the wash to try to resolve the issue, they instead handed out the number of my brother (who runs our shared account) and told other customers that we needed to deal with it. I had to call their online customer service to finally be told I needed to file an incident report. When I finally got hold of the managers at this location, they tried to tell me I was in reverse the whole time; but they were mistaking my automatic drive lights for reverse lights. There was also not a single time (on their cameras or the video call that I was on during the wash) that my car rolled back on its own besides when the malfunctioning wash pushed me backward at the end of the tunnel. They also tried to tell me that my car put itself into reverse since I told them I didn't have it in reverse... automatic transmission cars don't just put themselves into reverse. I went in to review the footage myself, and it was clear to me and my brother (who went with me) that I wasn't in reverse. Any movement that happened with my tires was caused by the rollers and the wash. I was told by the location manager that what I saw in the video was a 'matter of perspective'. I was continuously gaslit by both managers, both of them telling me my car was doing things that it is physically incapable of doing (shifting into reverse on its own, the reverse lights were on even though the car wasn't in reverse...). I was also treated very poorly by both managers; I was also told by one of the managers that I wasn't allowed to record anything for insurance purposes, even though there is a law here in Utah that allows me to do that...? The location manager (who we spoke with over the phone) was especially aggressive during the entire conversation we had with her. She continuously interrupted me and wouldn't allow me to speak, until I had to tell her I didn't appreciate how she was speaking with me. After I told her that, she told her manager on duty to tell my brother and me to leave, and we'd have to get the police involved if we wanted to have any other discussions. I'm very disappointed that this business is incapable of taking responsibility for an incident that was clearly their fault; I didn't break any of the rules the wash has in place (didn't put my foot on the brake, didn't touch the wheel, did NOT go into reverse), and yet I'm being blamed for a 4 car pileup that wasn't my fault in the slightest. I've always been impressed with the customer service at Quick Quack, but because of this awful experience, I will no longer be taking my business to any of their washes. I've never been spoken to the way that I was by both of the managers at this location; it was honestly rather disgusting behavior, and I hope that the company will hire better managers in the future, and will work to make sure their washes don't malfunction in this way again. (Also, I was told that there is a company policy where the employees have to place 3 rollers in between each car to avoid collisions like this... While I was waiting to speak to a manager I watched an employee only put 1 roller in between two cars. So...)

Was turned away for having dirty wheel wells. They said it clogs up their drains and we should…read moreeither clean it off ourselves before bringing it in or purchase a better wash package. Told them we have been to many Quick Quacks over the state with our car double as dirty as it was today and NONE of them turned us away. Real showing of if they wanted to, they would.

Man Anderson is my guy!!! Got me with a platinum carwash and man my car wheels rims and mirrors all…read morelook brand new! Super helpful and such a great guy highly recommend coming here if you need a quality carwash!!!

Horrible experience don't recommend I did not feel like I got my low monthly worth it was horrible…read moreand I was concerned my car was going to get wrecked

I've been coming here in the company truck for years now. This is the only spot I know of that…read moresupports pipe rack builds. I wash about 5 times a week and the service and washes have been nothing but impeccable. Very satisfied with the ultimate wash pass and what comes with it. They have many locations and are very accommodating for whatever needs you may have. I'll most definitely continue to come here and recommend it to anyone with a big truck that likes it clean! Thank you guys for all the work you do!

The car wash vibe was great. I've never seen my car shine more. The customer service was phenomenal…read moreand the employees were so nice. One employee, Caleb, was so helpful. He explained the benefits of each wash and was careful to make sure our experience was delightful. I got the titanium wash and got a membership after. I would definitely recommend and I think everyone should try it out.

Automatic washes never get my car clean so I prefer the self-wash option. This one is well…read moremaintained with all the usual amenities. Unfortunately today the westernmost unit would not take coins as some one had sloppy shoved it full of quarters. I was able to get front one out with the blade of my pocket knife (most likely went down the floor drain) but they had shoved them two wide behind it. I put a note into the slot with the edge of an ID card just enough that it would not fall but was easily able enough o be pulled out and read by the next person. Thankfully these things are usually fixed quickly by the management.

they charged me 20 dollars for 5 minutes, they don't have a number to call or email to ask whyread more

Brand new, super clean and very spacious. Nice change from the clutter others offer! Great prices…read moreon fuel and treats

Absolute best gas station in orem! Love their service, people are always so friendly. Have all my…read morefavorite treats inside. Great deals.

Of the drive-through car wash options, Quick Quack is the best option. I have used the others…read more There are some points that can be improved upon, but I understand that there can be challenges in dealing with the variety of vehicle shapes and sizes that makes a perfect wash difficult. That said, I have offered my feedback on what areas can be looked at for improvement. One of the things I like best about Quick Quack, is that the quality of the wash is comparable or better than the primary competitor in my area, but the difference is that I am not losing car parts, or sustaining vehicle damage in the process. I have three cars on the Quick Quack Plan, and get a good wash on all three. With these same three vehicles, at the competitor, I have sustained damage on two of them--and with one of those cars, damage was sustained on two different occasions. This is reason enough for my switch to Quick Quack! Stop increasing pricing, and I'll remain a loyal customer for years...

I would like to bring this to the attention of the owner of this particular quick quack why is it…read moreso hard to get a quick quack dash wipe these days you have to ask for it and then they don't have it on them and then they have to go back to get it. It used to be these things were handed out to every customer. Are we trying to save pennies or what is happening