Was really excited for a free car wash and was considering getting a membership as it's at a very…read moreconvenient location. However when pulling up and waiting in the cash/credit lane one of the employees were in mid conversation with someone in the car at the start of the lane, the barrier raised but they did not move. The conversation kept going on for a rather long time and due to the body language it did not seem like a professional or business related conversation. The employee looked back and saw me and the extending line multiple times but did not stop his conversation. When finally they did move I found the employee, (Dylan or David, his name started with a D for sure) I found he was a manager. When I asked if there was any reason that took so long, thinking there was a complication or a business related question he sharply told me "We were having a conversation" in a rather rude voice. He was very sharp and clearly upset with me just being there so I didn't say anything out of being so put off and uncomfortable by this interaction. If this was a new employee or an exhausted teenager's first job I would have understood the attitude via lack of experience. But I would have never expected this behavior from a manager. Everything else was fine, my car still has debris on it, my windshield is still dirty, the vacuum couldn't get all of the dirt, and there was no clear area to report the rude behavior, and the expected time to use the vacuums was 10 minutes which felt incredibly too short. Im tired and frustrated and do not think I will be returning anytime soon.

I'm from our of town and didn't know what to expect here. The car was was quick, high quality and…read morereasonably priced. The best part was in the vacuum bay they had nice clean towels, Windex and cleaner spray along with air hoses. I got all the road grime off my car and ready to go again!

This was my 4th car wash I've been to here in Provo. After going to 3 other car washes, it became…read moreclear to me that the only to get that clean spotless shine I get when washing my car myself would be of course to just do it myself. As a full-time college student with a full-time job, I frankly just don't have the time to wash my own car anymore. When I saw that there was a car wash with rain repellent and ceramic coating, I decided to give it a try! Although the car wash missed a few spots (which only became apparent when it fully dried), especially on my glass, it really looked so much better! Like I had done it myself! I'm hoping that going more frequently will eventually reach all the spots and keep it cleaner in the meantime!

Went to the carwash today around 2:30 pm which right of the back a young employee got angry that we…read moredid not take a membership and did the one time cleaning. He kept pushing the membership over and over after each time we said no each time. He treated us poorly. We paid for the wash but did a poor job washing the car as well. I do not recommend this location

**Edit to original review (done on 9/26/23)** I had…read moreoriginally given a 1-star review based on my experience at this specific location, and this edit isn't in response to the comment left on my review. After I had spoken again with customer service over the phone, I was contacted a couple of hours after that conversation by Brian, the regional manager. I was honestly very pleased with the conversation we had; I felt my concerns were heard, questions were answered that needed to be, and issues were resolved. I'm very impressed by the lengths that were taken to speak with me and to come to a consensus that worked for both parties. I decided to change my rating based on this really admirable customer service; thanks, Quick Quack! *Original Review* If I could, I would give this location 0 stars. Very disappointed in this wash, and how they've decided to handle an incident that was not my fault. Ended up in a four-car pile-up because the wash malfunctioned and pushed my car backwards into the car behind me at the end of the tunnel. I was never contacted by the wash to try to resolve the issue, they instead handed out the number of my brother (who runs our shared account) and told other customers that we needed to deal with it. I had to call their online customer service to finally be told I needed to file an incident report. When I finally got hold of the managers at this location, they tried to tell me I was in reverse the whole time; but they were mistaking my automatic drive lights for reverse lights. There was also not a single time (on their cameras or the video call that I was on during the wash) that my car rolled back on its own besides when the malfunctioning wash pushed me backward at the end of the tunnel. They also tried to tell me that my car put itself into reverse since I told them I didn't have it in reverse... automatic transmission cars don't just put themselves into reverse. I went in to review the footage myself, and it was clear to me and my brother (who went with me) that I wasn't in reverse. Any movement that happened with my tires was caused by the rollers and the wash. I was told by the location manager that what I saw in the video was a 'matter of perspective'. I was continuously gaslit by both managers, both of them telling me my car was doing things that it is physically incapable of doing (shifting into reverse on its own, the reverse lights were on even though the car wasn't in reverse...). I was also treated very poorly by both managers; I was also told by one of the managers that I wasn't allowed to record anything for insurance purposes, even though there is a law here in Utah that allows me to do that...? The location manager (who we spoke with over the phone) was especially aggressive during the entire conversation we had with her. She continuously interrupted me and wouldn't allow me to speak, until I had to tell her I didn't appreciate how she was speaking with me. After I told her that, she told her manager on duty to tell my brother and me to leave, and we'd have to get the police involved if we wanted to have any other discussions. I'm very disappointed that this business is incapable of taking responsibility for an incident that was clearly their fault; I didn't break any of the rules the wash has in place (didn't put my foot on the brake, didn't touch the wheel, did NOT go into reverse), and yet I'm being blamed for a 4 car pileup that wasn't my fault in the slightest. I've always been impressed with the customer service at Quick Quack, but because of this awful experience, I will no longer be taking my business to any of their washes. I've never been spoken to the way that I was by both of the managers at this location; it was honestly rather disgusting behavior, and I hope that the company will hire better managers in the future, and will work to make sure their washes don't malfunction in this way again. (Also, I was told that there is a company policy where the employees have to place 3 rollers in between each car to avoid collisions like this... While I was waiting to speak to a manager I watched an employee only put 1 roller in between two cars. So...)

I had issues with my broken mirror they said they won't cover it because it's too old I just had to…read moremarry replaced less than 5 years ago with a reptile house thanks very much I'll never do quick quack again goodbye

The guy working the counter was fantastic. I've been coming here for years and have had good…read moreexperiences. Today was exceptional. At 630 pm on Saturday May 13th. The cashier was kind and helpful. Even when it got busy he asked if I'd wait and then he helped me with putting the propane tanks into my car. Thanks

I went to go get a drink for the day. Just a 32 oz. The guy was super nice and friendly. He had…read moretattoos on his arms and wore a hat. I didn't catch his name. But legit super nice and friendly. He welcomed me as I walked in there and was nice!

Great little car wash. 8th South car wash offers a drive through touchless wash. Perfect for my car…read morethat has tons of sensors. I don't want a bunch of brushes spinning and brushing on it. I have the monthly pass and go through a couple times a week. They also offer tons of rags so you can dry your car off. Besides the automatic car wash, it has standard car washes with the wands where you put in tokens and race to clean your car. They also have a dog wash. Go figure...

Wonderful service. All the sap was removed in one trip through this powerhouse wash !…read more The BEST

Truth be told we never made it through the car wash. Reason? They do not offer a package without…read moretire shine. Was told by the attendant that they have no washes without tire shine. Will not use that product

Caleb is the nicest and literally most helpful person ever!!!!!!!!!!!!!!!! honestly the best car…read morewash experience i've ever had

Friendly staff and a great deal going on this month! The wash itself got my car sparkling clean,…read morewhich I really appreciated. The only downside was the vacuum and towels! both could be improved. There weren't any clean cloth towels available for over an hour, and no one came by to restock them, which was a little frustrating. Overall, a solid wash with great people, but definitely room for improvement in keeping up with the details

Roped me into a monthly pass (my fault) I cancelled it on the website and found out I've still been…read morebeing charged (again my fault for not noticing). Website won't even allow me to get to the area to cancel

It is impossible to cancel your membership. I have tried many times and they say that it's now…read moreowned by quick quack?? Even though it's still a take 5 car wash? I am so confused and frustrated. Never sign up for a membership here!!

Impossible to cancel a membership once started…read more I tried at the very start of November to cancel mine, and was told by their customer service that the membership had been cancelled, and now here we are again in December with another rebill. When contacted about the unauthorized charge, customer service first played dumb, instead of looking up the earlier customer service ticket in their Zendesk by my email address, then ghosted me, and now is claiming they sold the location and it's no longer their problem. DO NOT SIGN UP, you'll have to chase them hard to get them to quit rebilling you.

I don't know quite what to make of the other reviews on here. Either they've improved (somewhat) or…read moreI got lucky. Perhaps it was because I didn't (and almost never do) use the auto washer. I also am writing this after receiving my credit card statement and my card was charged correctly and only once. Admittedly, it didn't start great. The first bay I went into had a card reader that didn't work well...I eventually gave up after trying different cards and moved to another bay that did work, first time I tried it. Pressure seemed a bit on the iffy side for the pre-wash but after that was fine, though I would have preferred a bit more temperature to the water. I ran through several of the settings, the usual ones I normally do, so pre-wash, soap, brush* (this was after a road trip, so this is one step I only do if I can't avoid it), rinse, wax, soft rinse, and afterwards had more or less a clean car. The place has definitely seen some age and is a bit beat-up and worn, but $6.50 for probably a solid 15 minutes is a pretty strong deal, in my book, well worth saving me the hassle of having to wash the car in my driveway and much faster. Honestly, probably not better, but compromises have to be made if you're going with a wand rather than hand-washing it anyway. So, overall, this was pretty middle of the road fine.

The place is not organized, not clean and the owner behaves badly to the customer, I do not…read morerecommend going there