**Edit to original review (done on 9/26/23)** I had…read moreoriginally given a 1-star review based on my experience at this specific location, and this edit isn't in response to the comment left on my review. After I had spoken again with customer service over the phone, I was contacted a couple of hours after that conversation by Brian, the regional manager. I was honestly very pleased with the conversation we had; I felt my concerns were heard, questions were answered that needed to be, and issues were resolved. I'm very impressed by the lengths that were taken to speak with me and to come to a consensus that worked for both parties. I decided to change my rating based on this really admirable customer service; thanks, Quick Quack! *Original Review* If I could, I would give this location 0 stars. Very disappointed in this wash, and how they've decided to handle an incident that was not my fault. Ended up in a four-car pile-up because the wash malfunctioned and pushed my car backwards into the car behind me at the end of the tunnel. I was never contacted by the wash to try to resolve the issue, they instead handed out the number of my brother (who runs our shared account) and told other customers that we needed to deal with it. I had to call their online customer service to finally be told I needed to file an incident report. When I finally got hold of the managers at this location, they tried to tell me I was in reverse the whole time; but they were mistaking my automatic drive lights for reverse lights. There was also not a single time (on their cameras or the video call that I was on during the wash) that my car rolled back on its own besides when the malfunctioning wash pushed me backward at the end of the tunnel. They also tried to tell me that my car put itself into reverse since I told them I didn't have it in reverse... automatic transmission cars don't just put themselves into reverse. I went in to review the footage myself, and it was clear to me and my brother (who went with me) that I wasn't in reverse. Any movement that happened with my tires was caused by the rollers and the wash. I was told by the location manager that what I saw in the video was a 'matter of perspective'. I was continuously gaslit by both managers, both of them telling me my car was doing things that it is physically incapable of doing (shifting into reverse on its own, the reverse lights were on even though the car wasn't in reverse...). I was also treated very poorly by both managers; I was also told by one of the managers that I wasn't allowed to record anything for insurance purposes, even though there is a law here in Utah that allows me to do that...? The location manager (who we spoke with over the phone) was especially aggressive during the entire conversation we had with her. She continuously interrupted me and wouldn't allow me to speak, until I had to tell her I didn't appreciate how she was speaking with me. After I told her that, she told her manager on duty to tell my brother and me to leave, and we'd have to get the police involved if we wanted to have any other discussions. I'm very disappointed that this business is incapable of taking responsibility for an incident that was clearly their fault; I didn't break any of the rules the wash has in place (didn't put my foot on the brake, didn't touch the wheel, did NOT go into reverse), and yet I'm being blamed for a 4 car pileup that wasn't my fault in the slightest. I've always been impressed with the customer service at Quick Quack, but because of this awful experience, I will no longer be taking my business to any of their washes. I've never been spoken to the way that I was by both of the managers at this location; it was honestly rather disgusting behavior, and I hope that the company will hire better managers in the future, and will work to make sure their washes don't malfunction in this way again. (Also, I was told that there is a company policy where the employees have to place 3 rollers in between each car to avoid collisions like this... While I was waiting to speak to a manager I watched an employee only put 1 roller in between two cars. So...)

I had issues with my broken mirror they said they won't cover it because it's too old I just had to…read moremarry replaced less than 5 years ago with a reptile house thanks very much I'll never do quick quack again goodbye

Truth be told never made it through the car wash. Reason? They charge for towels. I've been to…read moredozens of car washes, was never charged for towels. Would not patronize this company with a policy like this in place.

Man Anderson is my guy!!! Got me with a platinum carwash and man my car wheels rims and mirrors all…read morelook brand new! Super helpful and such a great guy highly recommend coming here if you need a quality carwash!!!

Car owners beware!!! I took my car here to wash on a weekend and while I was washing, I realized…read morethat there were over a dozen NAILS on the ground in the car washing station UNDER AND AROUND MY CAR! I finished washing as usual and prayed and hoped that none of the nails got into my tires... 3 weeks later, I had routine maintenance for 25k on my car and the dealership called me at work to tell me that THERE WAS A NAIL IN MY TIRE and that the location of it made it irreparable, and given that my tires were 2 years old at that point, I wasn't able to just replace one tire; I had to replace ALL 4 TIRES for a total of $1200. I guess I even had to count myself lucky that with my daily commute on the freeway to and from work, I didn't experience a blowout or car accident! I tried contacting the owner of this car wash to tell him about what happened. I didn't even request him to cover part of the cost of the damage, nor did I threaten him in any way. I simply wanted to make him aware of what happened. However, no response after over 2 months, and this is why I'm writing this review. I understand that someone other than the owner was the person who dumped all those nails on the ground, BUT I expected at least a text back from the owner saying sorry or that he went and fixed the issue at the car wash by inspecting the facility more often. Still nothing back from him, and I am now terrified to bring my car back to Timpview Car Wash. It's really too bad, because I really liked the concept of hand-washing my car; I don't like automated car washes due to the scratches they put on my last car.

Mikkel the owner is an overall great person. This car wash never misses. My truck one time was…read moremisaligned with the automatic wash and it didn't work properly. I thought i was out my money, Mikkel reached out and covered the next wash on his behalf. Great wash and customer service.

I am new to Orem. I was always looking for a car wash location that has great service and an…read moreoutstanding wash that is close to home. I decided to give Wiggy Wash a go because it looked awesome while I drove passed the place. I was greeted by the Wiggy wash employees as they did make me feel welcomed. Also, they briefly explained all the different types of washes and V.I.P memberships that the company has to offer which I thought was really nice. I ended up purchasing the $35 monthly membership pass. The Wiggy Wash employee then put my V.I.P sticker on my front windshield. She explained to me that I can come back any time of the month for a free car wash since I have paid for the monthly membership pass. Also, I'm able to cancel at any time. Overall, the car wash was pretty awesome. Some other Yelpers have complained about the dryers not being strong enough but I believe Wiggy Wash has resolved this issue due to me not having the exact same problem that they had faced. I do love how the Wiggy Wash shines your tires for you if it's what you paid for. Also, the wash does clean underneath your vehicle if you have that apart of your membership too. My car is pearl white so at the end of the Wiggy Wash I was quite impressed on how clean the outside of my car looked. The dryers worked wonderful as well because my car did not have any remaining water marks on it which was fantastic. At the end of the wash you have the option to use the free (self-service) vacuums. I thought the option of the free vacuums was definitely a plus. Although, you have to bring your own cleaning supplies if you plan on wiping your exterior and/or interior down, so be sure to keep that in mind. That being said, I highly recommend you to try the Wiggy Wash out for yourself.. happy wiggy washing!!

I've been thinking of canceling here for awhile. with I dine it sooner than today. I don't like how…read moreit doesn't really get the car clean and it also doesn't clean the under carriage of the car very well. my car I still dirty after going thru it. well I attempted to go thru the carwash sat may 16th. the belt stopped and I was told to drive thru and over the rollers and belt to get out.. I kept hearing scraping under my car and it completely terrified me. the guy Charles there said all I did was go over rollers on the belt. I told him I was gonna go get my car looked at and expect compensation if I need to pay for anything. I worry they'll say some crap to avoid paying if there's a problem. be Leary of using this place. I heard of a touches car wash close by im gonna try instead.

It is impossible to cancel your membership. I have tried many times and they say that it's now…read moreowned by quick quack?? Even though it's still a take 5 car wash? I am so confused and frustrated. Never sign up for a membership here!!

Impossible to cancel a membership once started…read more I tried at the very start of November to cancel mine, and was told by their customer service that the membership had been cancelled, and now here we are again in December with another rebill. When contacted about the unauthorized charge, customer service first played dumb, instead of looking up the earlier customer service ticket in their Zendesk by my email address, then ghosted me, and now is claiming they sold the location and it's no longer their problem. DO NOT SIGN UP, you'll have to chase them hard to get them to quit rebilling you.

HORRIBLE!!!! Went in for 1 time usage and they automatically signed me up for monthly. I can not…read moreget them to stop monthly charge.

Damaged Vehicle Policy Over Integrity and People…read more I have been going to Super Sonic Carwash since high school. I got a new Nissan NV van with a roof rack. I took it to Supersonic on State Street in Orem today. As I pulled up to the person taking the payment I asked if I was too tall for "The Tunnel" (is what they call it) He reassured me that I was not, and that "vans of our size went through all of the time." I paid and then proceeded to the person helping cars line up their tires. Again I asked him if I was too tall. He stopped the machine, had me pull up to the height arch, had me open my car door, climbed up onto the car looked down the top of my rack and affirmed, "looks great! Your good to go!" Going through the tunnel, I heard a series of loud scrapes and thumps. Pulled out and inspected the roof of my van. The entire rack has large gouges and scrapes from the front of the rack to the back. I talked with and showed the damage to two mangers immediately. Caleb and Ben. Both of them told me repeatedly, "clearly our guys made a BIG mistake!" They made a report. (attached) We waited for 20-30 minutes. Then they both came back to my car and told me they couldn't do anything "because my rack is an after market rack". Then Ben (general manager of the tunnel) said to me something to the effect of "I really like this company, but some of the policies just don't make sense." I asked if I could talk to their boss, they said I could not, but they would talk to him and call me on Monday, but "that's just our policy." I pleaded with them to have integrity, put people over policy and DO THE RIGHT THING!! They admitted more times than 3 that this was their fault. And they are unwilling to anything about it. I am frustrated and sad when people refuse to operate with integrity, and are more committed to their policy than their people! I will update this review if they decide to make it right. But otherwise I will take my cars to Quick Quack, they are much closer to our house anyway.

I filled up with gas and washed my vehicle at their brushless carwash…read more The station only had one windshield squeegy for all of it's pumps. That was a bit annoying (there was another guy using it and he was washing his whole car in the gas pump bay. The carwash itself did an "OK" job. As good as you could expect for a brushless carwash that is $5 - but it took me two attempts to get the old/rusty kiosk to work after I purchased my carwash at the pump. My advice? Go inside and get your code. The guy working behind the counter was kind/courteous.

The guy working the counter was fantastic. I've been coming here for years and have had good…read moreexperiences. Today was exceptional. At 630 pm on Saturday May 13th. The cashier was kind and helpful. Even when it got busy he asked if I'd wait and then he helped me with putting the propane tanks into my car. Thanks

I went to go get a drink for the day. Just a 32 oz. The guy was super nice and friendly. He had…read moretattoos on his arms and wore a hat. I didn't catch his name. But legit super nice and friendly. He welcomed me as I walked in there and was nice!

Brand new, super clean and very spacious. Nice change from the clutter others offer! Great prices…read moreon fuel and treats

Absolute best gas station in orem! Love their service, people are always so friendly. Have all my…read morefavorite treats inside. Great deals.

This was my 4th car wash I've been to here in Provo. After going to 3 other car washes, it became…read moreclear to me that the only to get that clean spotless shine I get when washing my car myself would be of course to just do it myself. As a full-time college student with a full-time job, I frankly just don't have the time to wash my own car anymore. When I saw that there was a car wash with rain repellent and ceramic coating, I decided to give it a try! Although the car wash missed a few spots (which only became apparent when it fully dried), especially on my glass, it really looked so much better! Like I had done it myself! I'm hoping that going more frequently will eventually reach all the spots and keep it cleaner in the meantime!

Went to the carwash today around 2:30 pm which right of the back a young employee got angry that we…read moredid not take a membership and did the one time cleaning. He kept pushing the membership over and over after each time we said no each time. He treated us poorly. We paid for the wash but did a poor job washing the car as well. I do not recommend this location